Total 767 support analyst job vacancies in Customer Service category in Hong Kong

Provide efficient and dependable IT support to end users while ensuring the availability, stability, and optimal performance of the organization’s information and telecommunications systems.

Key Responsibilities

• Deliver end-user support, including troubleshooting, installation, and configuration of hardware, software, and IT equipment.
• Evaluate, test, and deploy desktop hardware and software upgrades.
• Perform daily system monitoring, housekeeping, backups, and routine maintenance activities.
• Support the maintenance of operational procedures, system configurations, inventory tracking, and IT procurement processes.
• Assist with user account management and system administration tasks.
• Coordinate with vendors for hardware and software maintenance and support services.
• Maintain and update IT documentation and records.
• Carry out additional duties or project-related tasks as assigned.

Requirements

• Minimum Professional Certificate, Diploma, or ITE in Computer Science, Information Technology, or a related field.
• Basic working knowledge of computer hardware and software.
• Strong problem-solving skills, resourcefulness, and the ability to work effectively with users.
• Prior experience in technical support, desktop support, or a similar role is an advantage.
• Good interpersonal and communication skills.
• Ability to multitask and work independently.
• Immediate availability is an added advantage.

Job Summary

Manage and execute roadshows by planning calendars, sourcing sites, negotiating spaces, coordinating manpower, and overseeing logistics to drive sales and customer engagement. Collaborate cross-functionally to deliver impactful marketing activations aligned with business goals.

Responsibilities

• Develop and manage the roadshow calendar to align with sales periods, marketing campaigns, and product launches for optimal impact
• Identify and evaluate high-footfall locations within malls and external venues to source strategic sites that maximize visibility and conversion potential
• Negotiate space agreements with mall management and partners to secure prime locations while optimizing costs and commercial terms
• Plan and coordinate manpower allocation, including staffing and scheduling of sales promoters and support teams to ensure smooth operations
• Manage approval processes and documentation to ensure compliance with mall and regulatory requirements for roadshow execution
• Oversee deployment and setup of roadshow infrastructure, ensuring timely delivery, installation, and operational readiness of equipment and materials
• Coordinate with vendors to set up counters and booth fixtures according to approved layouts and branding guidelines
• Manage inventory deployment and replenishment to maintain adequate stock levels throughout roadshow periods
• Provide on-ground operational and technical support to sales staff to ensure seamless event execution
• Conceptualise and deliver thematic in-store events to increase footfall and customer engagement at physical locations
• Collaborate cross-functionally with internal stakeholders to align event execution with business objectives and achieve sales and lead generation targets
• Work with designers to develop marketing collaterals for roadshows and events

Required competencies and certifications

• Diploma in Marketing, Business, or a related field
• 3–5 years of experience in event management, retail activations, roadshows, or channel marketing

Preferred competencies and qualifications

• Strong project management skills to plan and execute multiple events and timelines concurrently
• Detail-oriented with operational awareness to ensure smooth execution and compliance
• Excellent communication skills to thrive in fast-paced, on-ground environments
• Creative mindset with strong commercial awareness
• Strong eye for design, layout, and visual storytelling
• High level of accuracy and attention to detail
• Ability to work effectively in a fast-paced, multi-store retail environment
• Proactive, collaborative, and solutions-oriented approach

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)

We are hiring a full-time Primary Student Care Teacher (Chinese Language Support) for an after-school student care setting in East Singapore.

This role supports primary school students in their daily after-school routine. It is a full-time on-site student care role that combines daily Chinese language homework guidance with student supervision, centre structure, and day-to-day operations.

This is not a preschool teaching role and not a pure subject-specialist tuition role.

Key Responsibilities

• Guide primary school students in their daily Chinese language homework
• Support students in Chinese language reading, spelling, comprehension, and simple written work
• Run basic Chinese language learning activities to reinforce language use and understanding
• Support students with homework from other primary school subjects when needed
• Manage daily routines, transitions, discipline, attendance, and dismissal
• Supervise students’ behaviour, safety, and follow-through during the after-school programme
• Support general centre operations and administrative coordination as needed
• Work with the team to maintain a structured, consistent, and well-run student care environment

Requirements

• Relevant experience in student care, tuition, enrichment, teaching, or a similar setting involving primary school children
• Able to guide primary school students in Chinese language homework as part of daily after-school support
• Comfortable conducting basic Chinese language support activities for primary school students
• Able to manage routines, group behaviour, discipline, and day-to-day student care operations
• Comfortable working in a full-time on-site after-school setting
• Candidates with direct experience supporting primary school children will be preferred
• Preschool-only or early childhood-only teaching experience, without direct primary school homework support experience, may not be sufficient for this role

Working Hours

• Monday to Friday: 9:30am to 7:00pm
• During MOE school holidays, the centre operates from 7:00am to 7:00pm on a rotating roster basis

Location

• East Singapore

Additional Information

This role is suited for candidates who are comfortable with:

• Daily homework support
• Student supervision
• Routines and follow-through
• Discipline and transitions
• Full-time centre operations

Agency Information

EA Personnel Name: Ben Chang
EA Personnel Registration Number: R23111820
EA Licence Number: 22C1307

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.

Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.

We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.

Make a real impact

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills For Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline
  
• Minimal 2–4 years of hands-on experience in IT infrastructure operations.
• Strong hands-on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Experienced in 2 or more in the following:

• Public Cloud Platforms

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).
2. Operation, and optimisation of private cloud and virtualised environments, including shared and software-defined storage.
3. Hands-on experience with Microsoft Hyper-V, including host configuration, virtual machine provisioning, clustering, storage integration, and performance tuning.

• Virtualisation & Private Cloud

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).

• Operating Systems

1. Administration and support of Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, storage management, and system hardening

• Network & Security

1. Design, configuration, and troubleshooting of enterprise network infrastructure, including routing, switching, and data centre networking to support storage and DR traffic.
2. Hands-on experience with Cisco networking technologies, covering LAN, WAN, and data centre environments

• Storage, Backup & Disaster Recovery

1. Design, implementation, and operation of enterprise storage solutions, including SAN, NAS, and software-defined storage platforms.
2. Experience with backup and recovery solutions for virtualised, physical, and cloud workloads

Job Summary:
The IT Support Specialist is responsible for providing technical assistance andsupport for incoming queries and issues related to computer systems, software,and hardware. This role ensures smooth operation of IT services and quickresolution of technical problems to support business operations.

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues via phone, email, or in-person.
• Install, configure, and maintain computer systems, laptops, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Maintain and update documentation of IT processes, systems, and troubleshooting steps.
• Assist in setting up new user accounts, email, and access permissions.
• Perform routine maintenance and upgrades of software and hardware.
• Escalate unresolved issues to senior IT staff or vendors when necessary.
• Monitor IT systems for performance, security, and potential issues.
• Provide guidance and training to end-users on best practices and IT policies.

Required Skills & Qualifications:

• Nitec, Diploma in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support or helpdesk roles.
• Knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN).
• Knowledge of common business software (Microsoft Office, email clients, etc.).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Customer Support Engineer (IT)

• 1 year renewable contract
• Work location: Paya Lebar, however you will need to travel island wide based on customer's service request.
• Work hours: Mon - Fri, 9am to 6pm
• Standby - weekly rotation

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Requirements

• Minimum 1 year experience in similar field
• Minimum Diploma holder in an IT related discipline
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support.
• Certifications such as CompTIA A+, Server+, or relevant certifications
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, openness towards different cultures.
• Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.

Preferred:

• Industrial certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus

• Receptionist

• HR & Office Support

• 1 Year Contract Renewable

• CBD

• $3000 - $3500/mth

Job Scope:

• Act as the main liaison at the front-of-house, ensuring a smooth and professional experience for all visitors and stakeholders.

• Coordinate day-to-day communication, including phone and email enquiries, visitor management, meeting arrangements, and transport bookings.

• Ensure the reception and common areas are well-maintained; coordinate office services such as deliveries, name card requests, and maintenance follow-ups.

• Handle administrative logistics for incoming and outgoing mail, including courier arrangements.

• Provide administrative support to the HR function, including staff onboarding and orientation, work pass documentation, interview coordination, offboarding processes, and engagement initiatives.

• Monitor and replenish office, pantry, and administrative supplies.

• Support general office operations and assist with additional tasks as assigned.

Requirements:

• At least 3 - 4 years of relevant Receptionist experience.

• Strong communication and interpersonal skills

• Customer oriented, proactive and detail-oriented

• Confident in liaising with stakeholders across all levels.

• Well-organized and able to multitask in a fast-paced environment.

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Responsibilities:

· Perform administrative tasks, including updating the CRM system.

· Prepare cue cards by inputting client information into the system.

· Coordinate courier service arrangements.

· Provide ad-hoc support to case managers for BAU activities as required.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 1 year of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

IT FINOPS Support Analyst

Quanteam is hiring an IT FINOPS Support Analyst to be seconded to one of our clients in the energy sector.

Location:

12 months in Singapore and then Melbourne, Australia.

About therole:

As a Quanteam consultant, you will be embedded within our client’s IS team, supporting a front-to-back energy trading platform acrossAustralia, Asia-Pacific and Europe. The role involves production monitoring, user support, and contributing to continuous improvement of IT systems.

Keyresponsibilities:

- Monitor the global IT platform and manage incidentsend-to-end

- Coordinate with teams in Europe and Asia in aFollow-the-Sun model

- Support local users on Finance applications (Deal Capture,Invoicing, Margin Call, Accounting ERP)

- Contribute to automation and industrialization of processes

- Maintain and improve operational procedures and monitoring tools

Profile:

- Degree in IT Engineering or Finance

- Experience in application support, ideally in a trading or financial environment

- Strong SQL skills and good scripting abilities

- Knowledge of Windows environments

- Finance/Accounting background is a plus

- Familiarity with NoSQL databases (MongoDB, Cassandra) andC# is a bonus

- Fluent English

Job Description

● Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

● Support event, video conference with understanding knowhow and break fix

● Support and troubleshoot desktop Technology and application like Microsoft Office

● General concept for reporting, dashboard

● With proactive communication with senior executive with quick resolution and follow up plan

● Fast learner on new technology with data driven

● Ensuring proper documentation, notification, tracking, and follow up of all incidents

● Team Management with cross country is preferred

● passionate, high performer, fast learner, willing to take ownership

● work overtime required occasionally for emergency, project and VP support

Job requirements:

● 5+ years of work experience in large enterprise companies

● University degree in computer science or equivalent experience in IT

● Strong knowledge in User & VIP Support and ITIL methodology

● Proven ability of project management

Strong Communication with different department and stakeholders

The scope of works

(a)  Provide receptionist duties;

(b)  Handle all incoming phone calls and enquiries;

(c)  Handle and record all queries from walk in visitors/contractors and via phone calls;

(d) Handle and record all incoming and outgoing correspondences /couriers services;

(e)  Provide call back for recorded messages;

(f)   Attend to all visitors, administer registration of visitors and issuance of passes;

(g)  Arrange for repair or replenishment of ink cartridges/toners for copiers;

(h)  Upkeep the tidiness of the counter and reception area; and

(i)   Any ad-hoc administration duties as needed

Qualifications & General Requirements

(a) At least GCE 'O' Level qualification, including passes in English and Mathematics;

(b) Singapore Citizen;

(c)  At least one (1) year of relevant experience in receptionist/frontline customer service;

(d)  Proficient in usage of Microsoft Office Software Suite such as Word, Excel and Outlook;

(e)  Possess certified skills on handling all telephone calls effectively and professionally to generate the confidence and respect of callers;

(f)   Possess effective communication and interpersonal skills;

(g)  Be able to attend to Mandarin-speaking customers whenever required;

(h)  Able to multi-task and possess good organisation skills;

(i)Professional, polite and customer-orientated; and

(j) Mature, courteous and have a cheerful disposition.

Job Description & Requirements:

• Install, upgrade, support and troubleshoot XP, Windows and Microsoft Office and any other authorized desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised Peripheral Equipment

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

Company Introduction

Our client is a well-established financial services organisation. They are looking for a permanent hands-on IT Support Engineer (Trading floor) to join their IT Operations team and provide frontline support to business users, with a strong focus on maintaining a stable and responsive trading floor setup. This is a great opportunity for someone who enjoys solving technical issues in a high-pressure environment and wants exposure to trading-related support.

Job Responsibilities

• Provide first-line IT support to internal users and assist with technical issues across desktops, laptops, phones, printers, trading terminals, and related devices
• Respond to technical requests via phone or ticketing system and ensure timely resolution of issues
• Troubleshoot basic hardware, software, and network problems, and escalate more complex matters when needed
• Support day-to-day operations on the trading floor to minimise downtime and ensure users can work smoothly
• Monitor systems and infrastructure health, and follow up on any incidents or alerts
• Track, document, and update support tickets, resolutions, and follow-up actions accurately
• Assist with end-of-day processing checks and ensure reporting activities are completed successfully
• Help with the administration of trading platforms and coordinate with vendors for system enhancements or upgrades
• Work closely with internal IT teams to improve support processes and user experience
• Support incident communication and provide updates to relevant stakeholders during outages or service disruptions

Job Requirements

• At least 3 years of experience in desktop support, IT support, or helpdesk support
• Strong troubleshooting skills across desktop, hardware, software, and basic network issues
• Open to shift work, including coverage for day, afternoon, night shifts, and public holidays when required
• Experience supporting trading platforms or users in a financial services environment will be an advantage
• Candidates without trading support experience may still be considered if they are technically strong in desktop support and willing to learn trading support over time

Why You Should Join Them

• Opportunity to support a live trading environment and gain exposure to a more specialised support function
• Good platform for desktop support engineers who want to move into trading-related IT support
• Stable team structure with direct reporting into the IT Operations lead
• Shift allowance provided, including higher allowance for night shift coverage
• Performance bonus entitlement on top of base salary
• Open to strong desktop support candidates who are keen to learn and grow into a broader support role

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

About the Role:
Are you the organized force behind a successful team? We are looking for a meticulous Care Coordinator to manage the operational heartbeat of our agency. You will ensure that every document, flight booking, and medical appointment is handled with precision, allowing our consultants to focus on their clients. This is a vital non-sales role that keeps our "Engine Room" running smoothly.

Key Responsibilities:

• End-to-End Processing: Manage the full documentation lifecycle, including MOM work permit applications (e-Service), insurance purchasing, and security bond arrangements. You ensure 100% compliance with MOM regulations.

• Logistics & Travel Coordination: Be the master of schedules. You will coordinate international flight bookings, airport pick-ups, and local transport for SIP training and medical check-ups. You ensure all parties (employer, helper, driver) are informed and confirmed.

• Embassy & Overseas Liaison: Act as the bridge with our overseas partners. You will track embassy contract verifications, monitor "fit-to-fly" medical statuses, and ensure all pre-departure documentation is accurate.

• System & Data Management: Maintain our CRM database with real-time updates. You will scan and organize documents, track application statuses (IPA approvals), and flag any delays immediately.

• Client Support: Assist clients with administrative queries, appointment scheduling, and SingPass/MOM account registrations, ensuring they have a seamless onboarding experience.

Requirements:

• Experience: Prior administrative, secretarial, or operations experience is preferred. Experience in an employment agency (EA) is a huge bonus.

• Licensure: CEI (KAH or Basic) certification is strongly preferred. Candidates without a CEI license must be willing to attend the course and pass the test (company support provided).

• Key Traits: Extremely organized with an eye for detail (you don't miss typos!). You can multitask effectively in a fast-paced environment and stay calm under pressure.

• Tech Skills: Proficient in Microsoft Office and comfortable learning new CRM systems.

• Values: You take pride in "behind-the-scenes" excellence and believe that accurate admin work is a form of care for our clients.