Total 766 support analyst job vacancies in Customer Service category in Hong Kong

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Position : System Engineer (IT Support)

• Location: Tai Seng (2 minutes walk from Tai Seng MRT)

• Working hours: Monday to Friday (9am - 6pm)

• Salary (commensurate with experience): Up to $4,000 + Performance Bonus + Staff Benefits

• Duration: Permanent

• Industry: Food & Beverage

Main Responsibilities:

• Provide support and ensure the stability for POS, Network and Systems

• Provide 1st Level troubleshooting for IT hardware and operational systems

• Manage and ensure effectiveness of Windows and Linux servers

• Ensure servers are up to date with security patches

• Maintaining and upgrading existing infrastructure as required

• Collaborate with vendors, project Leads and users to resolve issues and ensuring solutions are viable and consistent

• Keep accurate and updated records of IT assets, purchases and leases

Requirements:

• Minimum Diploma in Computer Science, Business Information Technology or relevant field

• 2 years of relevant experience

• L1 network knowledge

Email to: abby.pang@searchpersonnel.com.sg for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

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Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities:

• Support document lifecycle (creation, review, approval, release, issue of effective version, reconciliation and archival)
• Support GMP training activities
• Support shopfloor activities (6S, cleanroom gowning, personnel flow paths, signages, movement of equipment and materials)
• Support daily operations by working with manufacturing, quality, facility, safety and site admin teams and upkeep meeting dashboards
• Support site visit and audit activities

About You:

• Diploma/Degree in Science or Engineering with 1 to 2 years of GMP / QA experience
• Able to work well in fast paced environment with cross-functional teams
• Competency in data visualization or project management tools is a plus

Duration: 12 months
Shift: Normal Shift

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

Job ID: 1599982

Responsibilities:

Customer Service Leadership

• Lead and grow global Sales Support and Customer Service teams to deliver exceptional customer experiences.
• Oversee quote-to-order and order-to-cash processes, ensuring speed, accuracy, and high customer satisfaction.
• Define and execute service strategies aligned with regional objectives and global standards.
• Track and enhance key performance metrics such as response times, resolution rates, and revenue outcomes.
• Act as the escalation lead for complex customer issues, working cross-functionally to ensure prompt resolution.

Sales Support & Channel Enablement

• Collaborate with Sales, Product, Engineering, and Operations to deliver pre-sales support, including lead-time estimates and solution configuration.
• Ensure seamless order processing, pricing support, and coordination of product availability.
• Establish and manage customer feedback mechanisms to improve service quality and retention.
• Enable distributors through onboarding, training, and continuous support to maintain a consistent customer experience.

Operational Excellence

• Implement and uphold standardized processes, tools, and SLAs across Asia-Pacific to ensure consistent and scalable global account support.
• Support CRM and ERP system rollouts to optimize customer support workflows.
• Lead continuous improvement efforts across processes, tools, and systems (e.g., Salesforce, SAP, ModelN).
• Leverage data analysis to uncover trends, root causes, and improvement opportunities.
• Ensure adherence to company policies, regulatory standards, and service-level commitments.

Team Development

• Recruit, develop, and retain a high-performing support organization.
• Promote a culture centered on accountability, collaboration, and customer focus.
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities.

Requirements:

• Bachelor’s degree in Business, Engineering, or a related discipline required.
• An advanced qualification (e.g., MBA or equivalent) is preferred.
• More than 10 years of experience in customer support, inside sales, or commercial operations within a global technology or manufacturing environment.
• Demonstrated ability to lead and inspire high-performing, cross-functional, and geographically distributed teams.
• Proven success in driving customer support transformation and/or digital enablement initiatives.
• Strong understanding of global customer needs and the complexities of multinational operations.
• Hands-on experience with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

To Apply, please kindly email your updated resume to elaine@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Poh Geok (Elaine)

EA Personnel Reg. no.: R1105330

EA License no.: 07C5771

We are looking for a dedicated and knowledgeable NDC Support Specialist to join our team. The ideal candidate will have hands-on experience and a deep understanding of IATA NDC standards, particularly related to airline inventory. This role requires expertise in various versions of IATA NDC, including 17.2, 18.1, 18.2, and 21.3.

Key Responsibilities:

- Provide support and consultation on IATA NDC implementation across different airline inventory versions.

- Assist clients and internal teams in troubleshooting issues related to IATA NDC.

- Stay updated on the latest developments in IATA NDC and communicate relevant changes to stakeholders.

- Conduct training sessions for clients and team members on NDC capabilities and best practices.

- Develop and maintain documentation related to NDC processes and guidelines.

Requirements:

- Proven hands-on experience with IATA NDC airline inventory, specifically:

- IATA NDC 17.2

- IATA NDC 18.1

- IATA NDC 18.2

- IATA NDC 21.3

- Diploma in IATA or a related field.

- Strong analytical and problem-solving skills.

- Minimum 10 years of work experience in the travel industry, including experience working with Amadeus, Galileo and Sabre

- Ability to work independently and within a team environment.

Preferred Qualifications:

- Previous experience in a customer support or technical support role within the airline industry.

- Familiarity with other travel technology standards and platforms.

If you are passionate about the airline industry and have the required expertise in IATA NDC, we invite you to apply for this exciting opportunity to make an impact in our organization.

Job Description:

We are looking for a highly skilled and motivated Application Support Analyst to support Retail Applications at our client’s. In this role, you will serve as a critical bridge between our technical teams and our Japanese-speaking stakeholders, ensuring the stability, performance, and reliability of our software applications. You will work in a fast-paced environment, handling complex technical issues while driving continuous improvement across our support and operations functions.

• Provide Tier 2+ application support for production systems, acting as an escalation point for complex technical incidents and service requests
• Triage, investigate, and resolve application issues by analysing logs, querying databases, and collaborating with development and infrastructure teams
• Facilitate requirements discussions and translate specifications and communicate technical concepts in both ENGLISH and JAPANESE with stakeholders in Japan who communicate solely in JAPANESE.

• Write, review, and maintain Java-based scripts or tools to automate support workflows, diagnostic processes, and operational tasks
• Perform data analysis using SQL to investigate application behaviour, identify trends, and support root cause analysis
• Adhere to and champion ITIL best practices, including:
• Incident Management — ensuring timely response, escalation, and resolution
• Problem Management — leading root cause analysis and implementing permanent fixes
• Change Management — reviewing and coordinating application changes to minimise risk
• Monitor application health and performance using tools such as Splunk, or equivalent observability platforms, proactively identifying and addressing anomalies before they impact end users
• Collaborate closely with software engineering, DevOps, and product teams to relay customer feedback and drive systemic improvements
• Participate in on-call rotations and support coverage as required to meet SLA commitments

Expected qualifications:

• Minimum 5 years of experience in a software engineering role or Tier 2+ customer/application support capacity
• Proficient (written and spoken) in ENGLISH and JAPANESE( Min JLPT N2 or above) to facilitate requirements discussions, translate specifications and communicate technical concepts with JAPANESE-SPEAKING ONLY stakeholders in Japan.

• Solid coding knowledge in Java and familiarity with related frameworks
• Hands-on experience with SQL and the ability to write complex queries for data investigation and analysis across relational databases
• Demonstrated experience with ITIL practices, including incident, problem, and change management processes
• Proficiency with monitoring and observability platforms such as Splunk or equivalent tools
• Good analytical and problem-solving skills with the ability to work under pressure in a production environment
• Excellent written and verbal communication skills.

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

• Active Directory user and group Administration.

• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

• Perform routine preventive maintenance on hardware.

• Assist in maintaining of IT inventory.

• Assist in maintaining in-house software.

• Update system information and installation of software

• Assist in other adhoc duties as and when required.

• Report any IT issues to Line Manager.

• Regular communication and reports to Line Manager.

• Follow processes on joiners, leavers and movers.

• Log and close all cases in Service Now and escalate where needed.

• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

• Any other tasks as and when assigned by the reporting supervisor / manager.

• Take ownership of all the calls coming to service desk until the case is closed.

• Provide education and training of software to end-users.

• Regular housekeeping of all in house systems and operating procedures.

• Review systems regularly to improve and streamline work processes.

Requirements:

• Minimum 5 years’ experience in a Desktop Support role.

• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

• Microsoft Azure and Office 365.

• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

• Good understanding on Vmware Horizon View.

• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating  Users, Security Group Membership, changing an email address etc.)

• Good troubleshooting skills.

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills.

• Independent, patient and willingness to learn.

• Ability to work under pressure.

• Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).

Job Benefits

• Fully remote working arrangement
• Exposure to a fast-growing US-based legal tech firm
• Competitive salary with performance incentives
• Structured training and career progression
• Stable midnight shift with consistent schedule

Job Responsibilities

• Handle customer inquiries via email, chat, and support platforms in a professional and timely manner
• Draft, edit, and refine written content including client responses, documentation, and reports
• Ensure accuracy and clarity in all written communications aligned with legal/technical standards
• Collaborate with internal teams to resolve customer issues and improve service quality
• Maintain proper documentation of cases, feedback, and resolutions

Job Requirements

• Strong command of written and spoken English with excellent writing skills
• Prior experience in customer service, content writing, or related roles is an advantage
• Comfortable working permanent midnight shifts in a remote environment
• Proficient in Microsoft Office tools (e.g., Word, Excel) and digital communication platforms
• Detail-oriented with strong problem-solving and time management skills

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)

Job Benefits

• Fully remote working arrangement
• Exposure to a fast-growing US-based legal tech firm
• Competitive salary with performance incentives
• Structured training and career progression
• Stable midnight shift with consistent schedule

Job Responsibilities

• Handle customer inquiries via email, chat, and support platforms in a professional and timely manner
• Draft, edit, and refine written content including client responses, documentation, and reports
• Ensure accuracy and clarity in all written communications aligned with legal/technical standards
• Collaborate with internal teams to resolve customer issues and improve service quality
• Maintain proper documentation of cases, feedback, and resolutions

Job Requirements

• Strong command of written and spoken English with excellent writing skills
• Prior experience in customer service, content writing, or related roles is an advantage
• Comfortable working permanent midnight shifts in a remote environment
• Proficient in Microsoft Office tools (e.g., Word, Excel) and digital communication platforms
• Detail-oriented with strong problem-solving and time management skills

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)

Scope of Works :

• Support school security and daily operations
• Maintain stock of supplies and liaise with vendors
• Ensure cleanliness of school premises
• Provide logistics support for school events

Requirements:

• Good communication and teamwork skills
• Experience in logistics or cleaning is an advantage
• Physically fit and able to handle operational tasks
• Preferably at least 2 years of relevant working experience

Job scope:

• Under the direction of the Supervisor, provides dedicated support to the Field Service Organization and our customers.
• This includes Organize travel arrangements including travel request approval ,hotel, flights,hire car, visas, work permits, EHS matters, collecting all required supporting documents prior to dispatch etc.
• Assist to place purchase order to sub-vendors and verify invoices.
• Updates data files, personnel database, and controlled documents.
• Monitoring and updating of job planning schedule.
• Assist with Field Service assignment tracking and manpower scheduling
• Administration of quotations and purchase orders
• Assist with preparation of job-related crew letters
• Performs general office work
• Any other ad hoc requirements as specified by the incumbent's Line Manager
• Capture and input Field Service jobs associated costs (man-hours and expenses) into ERP system including collection of timesheets and expense reports.
• Assist in preparation of Sales Invoice, calculation of invoice amount as per PO definition.
• Assist to provide support to customers in all enquiries in invoicing matters
• Support to Technical Service Department for dispatching, invoicing etc.
• Maintain FSE utilization, CVs, Safety training records (e.g. BOSIET), personal information and all data pertaining to work and dispatch.
• Filing of quotation and sales invoice
• Maintains approved vendor list (AVL) including personnel details.
• Maintain and update ERP system manual, and assist in P6 system, etc.
• Support Finance and EHS for internal/externalaudit
• To support sales engineers /customers in providing all quotations
• Assist in monitoring and updating job forecast schedule
• Assisting other team members as required

Requirements:

• The job requires excellent communication skills and the ability to communicate withpeople at all levels including customers and suppliers
• Capable of working to strict deadlines and ability to react to ever-changing situationsin a fast-paced environment
• Excellent organizational skills and ability to manage several tasks simultaneously
• Able to work reliably and independently when required
• Commercial awareness
• Some experience of using ERP systems / strong Microsoft Excel skills
• Sales and purchase ledger input experience
• Understanding and appreciation of working with ISO9001 quality system
• Strong team player and high self-motivation
• Professional telephone manner
• Experience in travel arrangement, visa application
• Competence with the application of the MS-Office software package (Word, Excel, Access, PowerPoint, mail systems, Lotus Notes) and some experience of using Oracle ERP system
• Those without experience are welcome to apply as training will be provided

Industry: US and Japanese MNC dealing with Oil & Gas
Employment: Permanent role
Benefits: AWS + VB, 14 days annual leave
Location: International Business Park
Working hours: 8.30am to 5.30pm / Mon-Fri

Jessie Hoe Huey Miin
CEI R1103861
EA Lic: 99C4599

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Details:

• Basic up to $3300 + $200 Allowance + $335 Bonus = $3835 monthly
• AWS + 2X Performance Bonus
• East (near Tampines IKEA)
• Permanent position

Working Arrangement:

• AM or PM (FIXED, can choose):
  - 7am to 7pm + $12 per shift
  - 7pm to 7am + $24 per shift
• 3 to 4 days work week *including 1 weekend

Job Scope:

1. Perform component-level and board-level troubleshooting on PCBA, servers, or electronic modules.
2. Debug hardware failures involving BMC, BIOS, CPU, PCH, DIMM, PSU, backplane, fan modules, riser cards, and other system components.
3. Analyse failure trends and identify root causes using diagnostic tools.
4. Reproduce technical issues and isolate defective components.

Requirements:
* Min NITEC, Higher NITEC or Diploma in Engineering
* Experience in hardware troubleshooting (server / PCBA / electronics)
* Basic knowledge of Linux and command-line tools
* Familiar with remote tools such as PuTTY or MobaXterm

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified.

Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293