Total 812 support advisor job vacancies in Customer Service category in Hong Kong

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Role: Desktop Support Engineer

Any of the below certifications (Equivalent / similar) would be an advantage:

• Google IT Support Professional Certificate
• Microsoft 365 Certified: Fundamentals (MS-900)
• ITIL Foundation (for service/support basics)
• Cisco Certified Support Technician (CCST IT Support)

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing arrange of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

- Performed Desktop Support services to users

- This includesreceiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

- Perform imaging/re-imaging

- Perform tech refresh on devices

- Perform asset inventories

- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

- Updates Incident records

- Creates and updates work instructions (where necessary)

- Document standards and procedures (where necessary)

Qualifications

Requirement

- Min. ITE/Diploma graduate with 1 year experience in desktop support

- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

- Clear Spoken &Written English.

- Possess at least one (1) of the following certifications or their equivalent:

- CompTIA A+;

- CompTIA Security+;

- CompTIA Network+;

- Microsoft MD 102

- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

- Open to commuting to different part of Singapore to perform required work

- Demonstrate knowledge in the support of workstations, and related components

- Good verbal and written communication skills

- Good coordination skills

- Ability to prioritize effectively and work with a sense of urgency

- Effectively communicates with teammates and managers

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

The role

As a Customer Support Engineer, you will be responsible for advising on and selling aftercare services for existing installations. To strengthen customer relationships and increase revenue, the Customer Support department focuses on services such as maintenance, inspections, upgrades, service contracts, and training. A key part of the role is dedicated account management, ensuring our clients receive optimal and efficient support. Throughout the entire process, you will be responsible for one or more specific clients. You will work closely together with your fellow Customer Support Engineers.

What will you do?

• Proactively approach your assigned clients with the goal of generating new service and Customer Support assignments.
• Prepare and issue realistic and accurate quotations for all aftercare activities in a timely manner.
• Record activities in ISAH (ERP system), review and prepare project calculations.
• Diligently follow up on potential assignments and outstanding quotations.
• Conduct negotiations within established margins and issue order confirmations to customers.
• Ensure proper management of project budgets and documentation within the assignment scope, while providing accurate information both verbally and in writing.
• Be available to address urgent issues (including through the on-call service), initiate appropriate solutions, and deploy resources where needed.
• Share responsibility within the team for the service hotline. As part of a rotating on-call schedule, you will serve as the (secondary) point of contact for clients for a period of seven days.

What do we expect from you?

• A bachelor’s degree in Technical Business Administration or Degree in a relevant technical discipline (Mechanical, Electrical) preferred.
• Preferably 3 – 5 years of work experience, with a technical background being an advantage.
• Strong command of English, both spoken and written.
• Analytical skills with the ability to gather and process relevant information and formulate solutions.
• Strong communication skills; able to clearly and convincingly convey information both one-on-one and in group settings.
• Commercially driven mindset.
• Flexible and available to participate in the on-call service for urgent issues.
• Experience with ERP systems isa plus.

What do we offer?

• A position at a unique and dynamic company contributing to the energy transition. In order to get trained for the position, you need to be prepared to travel to HQ for a period of time (between 2 – 3months).
• A pleasant and informal working atmosphere.
• Competitive salary in line with the role.
• Opportunities for training and professional & personal development.
• Flexible working arrangements

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Job Description

• Supporting and servicing of Bank’s request for hands-on engineering function at Bank’s Datacenters.
• Troubleshooting any hardware related issues.
• Installation of related software as per required for Microsoft, VMware for hypervisor layer. On-siteand on-the-job training can be pickup and learned as the RE progresses into his job functions. The RE is not limited to above software, if he’s a keen worker, he can learn and install related software such as Red Hat, Chef, Veritas as per X86 Cloud RFP software stack.
• Installation and configuration of servers, KVM switches and cabling work.
• Server decommissioning and upgrade activities.
• Patching of latest software updates as required

Requirements

• Diploma in IT/Computer related discipline
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive (Sales Support)
• Working Location: Central – Potong Pasir
• Working Hours: 5 days / Mon-Fri: 9am-6pm
• Salary Package: Up to SGD 2900 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Serve as the welcoming point of contact for client calls and emails, providing prompt and professional customer support
• Accurately prepare and manage all sales documentation, including quotations, sales orders, purchase orders, and delivery notes
• Support the Sales Team with essential administrative tasks such as reviewing visuals, floor plans, and preparing installation reports
• Coordinate order processing and collaborate with the logistics team to ensure timely deliveries and seamless installations
• Contribute to dynamic, ad-hoc projects and tasks that drive business progress and efficiency

APPLY NOW!!!

• Min. O level
• Min. 1 year of experience in related field
• Proficient in Microsoft Excel and Word

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79352 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Scope – Florist Assistant / Shop Support (Part-Time)

1. Manning the Flower Shop – Attend to walk-in customers, assist with basic enquiries, and keep the shop tidy and welcoming.

2. Handling Cash Transactions – Operate the cash register, manage payments, and ensure accuracy in daily sales recording.

3. Opening & Closing the Shop – Responsible for unlocking and locking up, switching on/off lights and equipment, and ensuring shop security.

4. Maintaining Flowers & Plants – Water, trim, and check the freshness of flowers and plants daily; discard wilted items.

5. Assisting Florist in Daily Tasks – Help with wrapping, arranging flowers, and preparing materials for bouquets or event orders.

6. Working Hours – 7:30 AM to 3:30 PM, about 3-4 shifts per week depending on schedule and shop needs.

7. Pay Rate – $10/hour 

RESPONSIBILITIES

1)     Administrative Functions

·       Support the Service Manager in preparation of weekly and monthly service reports.

·       Process meter billing and ensure accurate updates in the CRM system.

·       Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.

·       Maintain proper documentation and service records for audit and tracking purposes.

2)     Technical Functions

·       Assist in the installation, setup, and configuration of copiers/ multifunction printers(MFPs) and smart office solutions.

·       Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.

·       Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).

·       Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

REQUIREMENTS

·       Diploma in Engineering, IT, Electronics, or related discipline.

·       Experience in copier/ MFP servicing, print solutions, or office automation systems.

·       Sound knowledge of network setup (IP configuration, drivers installation).

·       Proficient in MSOffice (Excel, Power point), MCSE, HTML

·       Good communication and interpersonal skills.

·       Able to work independently and as part of a team.

·       Willing to travel for on-site servicing across Singapore.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

We are seeking a Service Advisor to act as the key link between our customers and workshop team, ensuring a smooth and transparent vehicle service experience from intake to completion. If you have a passion for cars, enjoy helping customers, and are looking to build a rewarding career in the automotive industry, we invite you to join our team and grow with us.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the repair and servicing process.
• Liaise closely with workshop technicians to review inspection findings and repair requirements.
• Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support.
• Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers.
• Accurately translate customer-reported issues into detailed, actionable work orders for the technician team.
• Monitor repair progress and coordinate with workshop colleagues to ensure jobs are completed within the committed timeline.
• Proactively provide customers with updates regarding repair status, additional findings, delays, or completion schedules.
• Prepare job cards, service reports, invoices, and related service documentation.
• Hand over completed vehicles to customers and explain the repairs carried out, along with any maintenance recommendations.
• Maintain a high standard of customer satisfaction by providing professional and responsive service.

Key requirements:

• Minimum 1–2 years of experience in automotive service advisory, customer service, or a related field.
• Possess a valid Singapore Class 3 Driving Licence.
• Good understanding of vehicle systems, servicing, and repair processes.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional, patient, and positive attitude.

Job Description:

• Check Policy Contracts to prepare for mailing to policyholders
• Process billings, collections and payments of policy premiums
• Data Entry / Amendments for insurance applications
• Daily retrieval & sorting of documents at mailroom
• Ensure department KPIs are achieved for policy delivery and processing

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

jamietan@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

VionData Partners is seeking 1 full-time Operations Support Officer to be deployed to Concord Primary School under a Ministry of Education contract. You will support the school’s daily operations, including cleanliness, logistics, and general maintenance tasks. This role requires physical fitness, reliability, and prior school-based operations experience. 

Key Responsibilities 

• Maintain general cleanliness of school areas, classrooms, and cleaning equipment. 

• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment. 

• Escort external contractors and ensure they carry out authorised works only. 

• Ensure all rooms’ lights, fans, and air conditioners are switched off before leaving. 

• Lock doors and roller shutters, and arm the school alarm system at end of day. 

• Perform any other duties assigned by the Operations Manager, Administration Manager, or School Leaders. 
  

Working Hours 

Day 

Hours 

Mondays – Fridays 

10:00am to 7:00pm (inclusive of ½ hour lunch break) 

When required (cover early shift) 

6:30am to 3:30pm (inclusive of ½ hour lunch break) 

Saturdays, Sundays, Public Holidays 

No service required 

Leave Entitlement (to be proposed by candidate) 

• Paid Vacation Leave: [e.g., 14 days] (to be agreed upon hire) 

• Paid Ordinary Sick Leave: [e.g., 14 days] (to be agreed upon hire) 

• Other leave types (hospitalisation, childcare, maternity) not covered under contract and will be borne by employer as required by law. 
  

Requirements (Mandatory) 

At least 3 years of relevant working experience as an Operations Support Officer (OSO) in a school setting 

Physical fitness 

Able to carry furniture, equipment, and perform walking/standing duties 

Language 

Proficient in English (spoken and written) 

Tech skills 

Competent in using common smartphone apps (e.g., internet browser, Singpass, WhatsApp) and Walkie-Talkie 

Location preference 

Reside within ~30 minutes of Choa Chu Kang Avenue 4 by public transport 

Personal attributes 

Pleasant disposition, positive attitude, reliable, and able to work independently.

Additional Information for Candidates 

• This is a full-time, contract-based deployment under VionData Partners. 

• Contract period: 1 August 2026 – 31 July 2027 (with possible 1-year extension at school’s discretion). 

• Salary will be paid monthly, exclude GST. 

• Training on school-specific procedures will be provided. 

• Replacement coverage: If deployed personnel is unsuitable or resigns, you may be required to provide a replacement within 14 working days (at no extra cost to school). 
  

How to Apply 

Interested candidates please submit your updated CV highlighting: 

• Number of years as OSO in school(s) 

• Relevant physical/logistics support experience 

• Current residential area (for transport time estimate) 

Shortlisted candidates may be required to attend an interview at Concord Primary School. 

We are seeking a proactive IT Support Executive to provide technical support for restaurant outlets and corporate office operations. The role is responsible for maintaining IT systems, POS systems, hardware, software, networks, and ensuring smooth day-to-day technology operations.

Key Responsibilities

IT Support

• Provide first-level technical support for hardware, software, email, printers, and network issues.
• Set up and maintain user accounts, laptops, desktops, and mobile devices.
• Troubleshoot and resolve IT-related incidents promptly.
• Maintain IT inventory and asset records.

Restaurant Systems Support

• Support POS systems, payment terminals, kitchen display systems, and related applications.
• Troubleshoot system and connectivity issues affecting restaurant operations.
• Coordinate with vendors for maintenance, repairs, and upgrades.

Infrastructure & Security

• Maintain office and outlet networks, Wi-Fi, computers, and peripherals.
• Monitor system updates, antivirus protection, backups, and cybersecurity practices.
• Ensure data security and compliance with company policies.

Project & Vendor Coordination

• Assist with IT procurement, software licensing, and vendor management.
• Support new outlet openings, system implementations, and IT projects.
• Prepare documentation, user guides, and basic IT reports.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years of IT support experience preferred.
• Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity fundamentals.
• Experience supporting POS systems or F&B operations is an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Able to travel between office and restaurant outlets when required.

Interested applicants may click “ApplyNow”! We regret that only shortlisted candidates will be notified.

Stephanie Ang | R1331070

Educare Human Capital Pte Ltd | EA License No. 11C4731

Role Overview:
Deskside Administrator shall deliver friendly, hands‑on support to end users. This is an entry‑level role where he/she will respond to incidents and service requests, troubleshoot common hardware and software problems, assist with device setup/imaging and lifecycle activities, and perform basic user administration tasks (password resets, access requests) following established SOPs. He/She will escalate complex issues to senior staff, help maintain asset records, update simple documentation, and communicate clearly with users and team members to ensure timely resolution.

Key Responsibilities:
1) End-User Support

• Provide basic deskside and onsite support for desktops, laptops, printers, and peripherals
• Respond to IT incidents and service requests logged via the service desk system
• Troubleshoot common hardware and software issues under guidance
• Support Microsoft Windows operating systems and standard office applications
• Escalate unresolved issues to senior engineers or specialist teams

2) Device Setup & Maintenance

• Assist with setup, installation, and replacement of end-user devices
• Support device imaging and configuration following standard procedures
• Help maintain IT asset records and inventory tracking
• Assist with user onboarding and offboarding activities

3) User Administration

• Support basic user account activities such as password resets and access requests
• Follow defined IT security and access procedures

4) Documentation & Operations

• Follow standard operating procedures (SOPs) and support guidelines
• Assist in updating user guides and basic documentation

5) Customer Service

• Provide friendly, professional, and responsive support to users
• Communicate clearly with users on issue progress and resolution
• Work collaboratively with IT team members

Requirements:

• ITE or Diploma in Information Technology or related discipline
• Preferably 2 years of experience in IT support or helpdesk role (fresh graduates welcome)
• Internship or school project experience in IT support is an advantage
• Basic knowledge of Microsoft Windows 10 / 11
• Familiarity with Microsoft Office applications
• Understanding of desktop and laptop hardware
• Basic knowledge of printers and connectivity issues
• Willingness to learn and take guidance
• Good communication and interpersonal skills
• Customer-oriented mindset
• Responsible, reliable, and team-oriented
• Office hours with occasional after-hours support required
• Entry-level IT certifications such as CompTIA, Microsoft Fundamentals, or ITIL Foundation will be advantageous

Salary: Up to $2600
Location: Queenstown
Working Hours: Mon - Fri (8.00am – 6.00pm)

Key Duties:

• Coordinated incoming and outgoing correspondence, parcels, and payment collections.
• Prepared reports, maintained administrative records, and ensured accurate documentation.
• Assisted in scheduling and arranging transportation services for customers.
• Supported Service Advisors with quotations, invoices, purchase orders, and customer follow-ups.

Requirements:

• Min 'O' Level
• Min 1 year of customer service and proficient in MS office applications

WhatsApp me at wa.me/6587801169 or press the APPLY NOW BUTTON.

By submitting your resume and/or personal information, you consent to the collection, use, and disclosure of your personal data by the company (or its designated agent) for the purposes of processing, administration and managing your job application.

Please be notified that only shortlisted candidates will be notified.

Chloe Wong Reg No.: R26161743
Griffin HR Consultancy Pte Ltd | EA License No.: 23C1449

Contractual role (opportunity to convert to a permanent role based on performance)

$2200 to $2500

Location: Kaki Bukit

Rotating Shift (Morning: 7am-4pm or Afternoon: 1:30pm-10:30pm), off 2 days per week or
Permanent Night Shift (10pm-7am), off 2 days per week (Night shift allowances $10 per night shift)

On the job training is provided. First month training conducted during office hours (8am-5pm).

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the operation coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customer
• Disseminate work requests to operation teams
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records
• Other duties as when assigned by Supervisors

Job Requirements

• Minimum GCE O Level, NITEC or equivalent
• Applicants with call center or customer service experience will have an added advantage.
• Must be willing to work on shift schedules

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Manufacturing/ Firefighting Equipment
• Position Title: Customer Service/ Sales Support Coordinator (Spare Parts)
• Working Location: Tuas (Walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6.15pm)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle documentations, including preparing quotations, sales and purchase orders, invoices, and delivery documents.
• Ensure goods are packed accurately and securely for both local deliveries and export shipments.
• Proactively follow up on quotations and respond to customer inquiries in a timely manner.
• Work closely with other departments to support sales initiatives and enhance customer satisfaction.
• Track and manage inventory movement to ensure accurate stock levels.
• Perform additional duties as needed.

APPLY NOW!!!

• Possess a Professional Certificate, Diploma, or an equivalent qualification.
• Minimum 1-2 years of experience in customer service or sales support, preferably dealing with automotive spare parts.
• Skilled in using Accpac and Microsoft Office applications.
• Able to work independently, take initiative, and manage multiple tasks simultaneously.
• With technical knowledge of heavy vehicle spare parts is an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76578 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131