Total 764 support advisor job vacancies in Customer Service category in Hong Kong

We are looking for a motivated Fresher IT Support Engineer to support the provisioning, imaging, and deployment of desktops and laptops for end users.

This role is ideal for candidates starting their IT career and looking to gain hands-on experience with enterprise IT environments, hardware setup, and end-user support.

Key Responsibilities

Provision, image, and configure desktops and laptops for new hires and existing users

Install and configure operating systems, standard software, and enterprise applications

Perform device setup including domain joining, user account configuration, and security policies

Coordinate with IT teams to ensure devices meet company standards before deployment

Troubleshoot basic hardware, OS, and software issues during provisioning

Maintain accurate records of assets, device assignments, and inventory

Assist with device refreshes, replacements, and decommissioning

Follow documented IT procedures and imaging standards

Provide basic end-user support during device handover

Required Skills & Knowledge

Basic understanding of Windows OS (Windows 10/11)Knowledge of desktop and laptop hardware components

Familiarity with OS installation, imaging, or system setup concepts

Basic understanding of networking fundamentals (LAN, Wi?Fi)

Willingness to learn enterprise tools and IT processes

Good communication and documentation skills

Ability to follow processes and work with checklists

Education

Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, or a related field

Financial Advisory Specialist/ Financial Advisor (M5/M9/ HI, basic up to 5.5K, WFH:3 days, West)

Are you tired of cold calling and weekend roadshows? Join a leading SoutheastAsian fintech platform that is redefining how insurance is bought and sold. We’ve automated the administrative "heavy lifting" so you can focus on what you do best: advising clients and closing deals.

The Opportunity

• Zero Prospecting: Receive 400+ warm, platform-generated leads every month.

• Hybrid Flexibility: Enjoy 3 days Work-From-Home (WFH) per week.

• Stability + Upside: Full-time basic salary plus a highly competitive commission scheme.

Core Responsibilities

• Lead Conversion: Rapidly engage with inbound enquiries to convert interest into issued policies.

• Virtual Advisory: Conduct high-volume needs analyses via phone or video consultations.

• Revenue Growth: Achieve monthly sales targets by optimizing product mix and identifying cross-sell opportunities.

• Client Management: Deliver professional, trustworthy advice and manage post-sale servicing and annual reviews.

Requirements

• Experience: Minimum 2 years in customer service or sales; experience in telesales or call centers is a major plus.

• Licensing: Must possess CMFAS certifications (M5, M9, M9A, HI). Additional certifications (BCP, PGI, M8, etc.) are highly advantageous.

• Tech-Savvy: Proficient with digital tools like Slack, Google Suite, and CRM systems (e.g., Freshworks).

• Mindset: Proactive, organized, and capable of working independently in a fast-paced, data-driven environment.

• Excellent Communication

Why Join Us?

We provide the technology, the marketing support, and a steady stream of daily prospects. If you excel at speed-to-lead response and high-volume sales, this is the most efficient platform to scale your career and income.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at winnie.chen(at)manpower.com.sg

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

Job Details:

• 1 year contract + 1 month completion bonus 
• Salary Range : UP $3,500
• Location: East (near MRT Expo)
• 6.30am to 3.30pm (Tue to Sat)
  

Job Scope:

• Participate in projects. Lead and/or collaborate with Order Management team

• Process customer orders in SAP within agreed service levels

• Maintain customer master data and system setups in SAP

• Facilitate order shipment per customer’s requested delivery date 

• Support pricing issue checks and coordinate with relevant teams for resolution

• Identify and escalate order data discrepancies for further investigation

• Support continuous improvement initiatives, including automation and process standardisation

• Generate reports to ensure accuracy and compliance of order management processes

• Work with regional teams across Asia, Europe and North America customer

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile. https://sg.persolgo.com/job/apply/15878

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

The Job:

• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning company's product quality, delivery & services to SAM management
• Observe all safety rules of the company and at customer premises
• Defect & Crisis Management
• Exercise safety precautions
• Lead & execute control & containment activities in the event of quality trouble

Education level -

• Diploma / Degree in any Engineering discipline with 1-2 years of working experience

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

1. Job Description

• Uphold the vision and mission of PERTAPIS.
• Oversee and manage all housekeeping aspects of the Home and ensure the Home is well-kept at all times.
• Overseeing the procurement of household goods, meals, sundries, resident’s essentials and office items.
• To report any facility defects, furnishings and equipment needs of the Home to the facilities staffs.
• Maintaining physical checklist required by relevant agencies.
• Manage and maintain inventory of donation-in-kind, housekeeping items and residents’ essentials in the Home.
• Ensure all records, documentation and correspondence related to the Home are properly maintained and kept up to date.
• Coordinate and liaise with Nursing Aides and Housekeeping staff to meet the residents needs.
• Coordinate transport arrangements for residents and staff as and when required.
• Submission of meal indent on a periodical basis.
• Gathering feedback from the residents on the meals provided in the Home.
• Provide feedback on the quality of the Home’s meal as and when needed to relevant parties.
• Manage and maintain the conference and meeting room necessities periodically.
• Manage and maintain the orders of stationary supplies and inventories.
• Support all PERTAPIS programmes and activities as assigned by the management.
• Carry out any other tasks assigned by the Home Management and Higher management as and when required.

2. Job Requirements

• Higher Nitec/Nitec with relevant working experience.
• Familiar with Microsoft Office (Word, PowerPoint).
• Ability to multi-task and meet datelines.
• Proactive and good team player.
• Ability to coordinate matters related to Logistic and Housekeeping.

3. Work Schedule

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

Selected applicant will be allocated to either of the following welfare homes.

• Centre for Women & Girls: 42 Surin Ave, Singapore 535638 (Catered to Female residents).
• PERTAPIS Children's Home: 993B Kovan Rd, Singapore 545676

**Disclaimer: Only shortlisted candidates will be notified.

Key Responsibilities

• Provide IT support and troubleshoot hardware, software, and network issues (onsite and remote)
• Install, configure, and maintain IT systems, devices, and applications
• Manage user accounts, access permissions, and basic network connectivity (LAN/WAN)
• Ensure IT security, including antivirus management, data backup, and recovery
• Maintain IT assets, documentation, and system records
• Liaise with vendors for IT support, maintenance, and procurement
• Support business applications (e.g. Zoho, Microsoft 365) and workflow automation
• Assist in process improvements, system enhancements, and user training

Requirement:

• At least 2 years of relevant working experience

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tan Sin Yong (Stella)

EA Personnel Reg No: R24124127

Responsibilities:

• Provide support to Business Unit across the range of services provided to the company staff;
• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time);
• Log, track, record and resolve system problems, incidents, issues, requests and queries raised by users through phone/email/ticket within SLA standards;
• Perform incident closure, verifying problem resolution with users and documenting resolution procedures;
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner;
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier);
• Support VOIP, conferencing and mobile service request;
• Take responsibility for identifying fixes for high priority problems, ensuring minimal business impact.

Requirements:

• Tertiary education (Diploma / Degree) in relevant field or equivalent;
• At least 5 years of working experience in helpdesk support/call centre environment is preferred;
• Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA;
• Good working knowledge on other IT domains, including software, hardware (EUC Endpoints/Printers), servers and network operations;
• Prior knowledge of System Administration Windows 10 and Windows Server 2012 / 2016, Microsoft Office 2013, Microsoft Intune, MDM, Okta (SSO), Sharepoint, Antivirus / Encryption, Office365 / Azure AD, AIX experience will be beneficial;
• Ability to multi-task, take initiative and work independently with multiple stakeholders;
• A can-do attitude with positive outlook, able to work under pressure.

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets) and Business & Education 360 (B2B) — including data definitions, business logic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

Operate a Tiered Support Model: Function as Tier 1 support for requests that cannot be resolved through automation — including missing or incorrect data investigations, cross-report discrepancies, metric interpretation, and platform logic clarification. Function as Tier 2 oversight for automated workflows (Slack forms, Accord bot, HCL), intervening when automation fails, requests are incomplete, or unusual patterns require manual review.

Manage the Slack Support Workflow: Monitor and triage incoming Slack support requests across five categories — Access Requests, Report Data Inaccuracy, Report Other Problems, Enhancement Requests, and general questions — ensuring accurate categorization, timely response, and clear user communication including request status and resolution ETA.

Conduct Data Investigation & Reconciliation: Investigate and resolve complex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior, data latency, or a true defect requiring escalation.

Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations, and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

Ensure Operational Continuity & Escalation: Collaborate with the Platform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

Minimum Qualifications

Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity.

Experience querying data sources to investigate, validate, and explain data to business users.

Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent.

Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

Strong written and verbal communication skills, with the ability to translate technical findings into clear business language.

Bachelor's degree or equivalent experience required.

Preferred Qualifications

Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient.

Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Provide excellent customer support
• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment 
• Work closely with team members to ensure accurate and timely delivery of services 
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned
• Meticulous, organised and an effective team player

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement

Responsibilities:-

Primary duties-

• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for server preventive maintenance, back-up procedures to ensure that servers are functioning to meet user needs
• Prepare & update all system documentation, backup procedures

Secondary duties:-

• Provide technical support on accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to end user

Requirements:

• Diploma or Degree in Information Technology or equivalent
• Experience with setup & maintenance of windows servers, virtual machines (Citrix), remote desktop, router, Fortinet firewall
• Experience in technical support of accounting or inventory software will be an advantage
• Strong communication and interpersonal skills.
• Motivated in problem solving
• Able to work as a team and independently

We are seeking a dedicated and proactive Customer Service & Support Executive to be the vital link between our company and our valued customers. You will be the voice of our brand, ensuring every interaction is handled with professionalism and care, while also supporting our internal operations.

Key Responsibilities:

- Handle inbound and outbound calls professionally to address customer inquiries, requests, and complaints effectively.
- Manage email with timely and helpful responses, maintaining high customer satisfaction.
- Understand customer needs thoroughly to provide accurate information, tailored suggestions, and solutions that enhance their overall experience.
- Perform key administrative tasks including managing our e-commerce portal, data entry, document processing, and meticulous record-keeping.
- Coordinate seamlessly with internal departments to ensure smooth end-to-end customer service operations.
- Provide basic IT support and assistance to internal stakeholders, acting as a first point of contact for internal queries.

Requirements:

- Possess at least a Diploma in any field.
- MUST have prior customer service experience.
- A self-starter who is eager to learn, can work independently, and thrives under pressure.
- Excellent communication and interpersonal skills, with the ability to present information clearly.
- A positive "can-do" attitude and a genuine team player who collaborates to achieve common goals.
- Communicate in English & Chinese

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Responsibilities

• Serve as first point-of-contact for OCR queries from dept – provide accurate and timely information, advice and interpretation of OCR documents. 

• For complex queries where require either detailed knowledge or support, have to work closely with superior and HQ on desired results. 

• Provide User Training of systems of OCR system.

• Provide dashboards, logs and reports for further analysis as and when required.

• Provide additional support and assistance on task and projects as directed by management. 

• Support the creation, change management and maintenance of Data. 
  

Requirements 

• Diploma or relevant qualification.

• Preferably with 2 year experience in related scope of work.

• Good team player with a good work attitude.

• Good organization and coordination skills.

• Proficient in Microsoft Office Excel, Word and Outlook.  

Customer Service / Sales Coordinator (After Sales Support) (ID6106)
Location: Pioneer
Working Hours: Monday – Friday, 9 AM – 6 PM
Salary: $2,800 – $3,500

Job Scope:
• Handle customer service and sales coordination duties
• Follow up closely with clients after sales to ensure satisfaction
• Manage customer enquiries, feedback, and complaints in a timely manner
• Coordinate with internal teams (sales, production, logistics) to ensure smooth order fulfillment
• Prepare and update sales records, quotations, and reports
• Maintain good long-term customer relationships
• Support sales team in administrative and coordination tasks
• Ensure all after-sales issues are resolved efficiently and professionally

Job Highlights:

Join a reputable hospitality team and deliverexcellent guest experiences. Be the first point of contact, handle front deskoperations, and ensure guests enjoy a comfortable stay.

Salary and Benefits:

• Attractive salary package

• $125 monthly meal allowance

• 1–2.5 months VB

• Medical coverage ($2,000) + health screening

• Birthday voucher + incentives

Working Shift:

• 5 days work week (including weekends & PH)

• Rotating shifts:

7:00am – 4:30pm

1:00pm – 10:30pm

10:00pm – 7:30am

Working Location:

• Orchard (Nearest MRT)

Key Responsibilities:

• Provide front desk and guest services in a professional manner

• Handle check-in/check-out and cashiering duties

• Attend to guest requests, feedback, and inquiries promptly

• Manage phone calls and ensure timely responses

• Maintain strong guest relations and service standards

• Ensure compliance with safety and security procedures

• Provide information on facilities and local attractions

Requirements:

• Minimum O Level qualification

• Minimum 1 year of relevant experience (training provided)

• Willing to work rotating shifts, weekends, and PH

• Positive, outgoing personality with good communication skills

• Hospitality experience or HMS knowledge is an advantage