Total 196 Junior Executive service engineer job vacancies in Customer Service category in Hong Kong

Job Responsibilities

1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.

2.Provide accurate information and solutions to customers in a professional and timely manner.

3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.

4.Maintain accurate customer records and update information in the system.

5.Follow up on customer requests and ensure customer satisfaction.

6.Support order processing, quotations, and after-sales service activities.

7.Work closely with internal departments to ensure smooth service delivery.

8.Prepare customer service reports and perform administrative duties as assigned.

9.Assist in handling customer escalations and service recovery situations.

10.Perform any other ad hoc duties and assignments as assigned by Management.

Job Requirements

• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and prioritize work effectively.
• Excellent communication and active listening skills.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and customer service systems.

POSITION   : CUSTOMER SERVICE (IMPORT&EXPORT)

LOCATION : PORT KLANG-HQ

SALARY : RM2500 – RM3,500 / MONTH

RESPONSIBILITIES:

• Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
• Ensure booking and cargo planning of shipments are in compliance to customers & followed process
• Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
• Able to establish a productive & effective working relationship with internal & external customers.
• Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
• Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
• Arranging and coordinating for transportation / trucking / haulage.
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
• At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English, Mandarin & Malay speaking (both written and oral)

BENEFITS : -

• ANNUAL BONUS
• ANNUAL INCREMENT
• COMMISSION
• MEDICAL
• PARKING

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

Qualification and requirements :

• Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
• At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
• Must have excellent communication, interpersonal and organisational skills.
• Ability to build strong client relationships and ensure high levels of customer satisfaction.
• Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
• Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
• Language proficiency (English, Bahasa Malaysia and any other language).
• Must have a valid driving license and must be willing to travel frequently on work assignments as required.

Job responsibilities :

• Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
• Need to work closely with the Engineering Lab team on after sales service and support.
• Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
• Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
• Arranges logistics for pick-ups and delivery.
• Records, update and compiles weekly work progress reports on instrument servicing.
• Handles customer satisfaction surveys.
• Any other related duties outside the scope outlined.
• If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.

We provide :

• Good training opportunities and exposure locally and abroad.
• Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
• Exciting company trips locally and abroad.
• Open and collaborative work culture with a strong focus on quality and customer satisfaction.

Perks & Benefits

• EPF
• Socso
• EIS

Job Scope:

1. Counter & Customer Service Operations

• Attend to members' and customers' inquiries professionally and courteously.
• Handle membership registration, renewal, and account-related requests.
• Process product purchases, collections, returns, and exchanges according to company procedures.
• Provide accurate information on products, promotions, and company policies.

2. Cashiering & Transaction Processing

• Process cash, credit card, e-wallet, and other payment transactions.
• Ensure all transactions are recorded accurately in the system.
• Perform daily cash reconciliation and submit reports as required.

3. Inventory & Product Handling

• Prepare products for customer collection and delivery.
• Monitor stock levels at the counter and report replenishment requirements.
• Assist in stock receiving, stock transfers, and inventory counts when required.

4. Administrative Support

• Maintain accurate customer and transaction records.
• Prepare and file operational documents and reports.
• Assist in data entry and other administrative duties assigned by management.

5. Customer Complaint Handling

• Receive and handle customer feedback, inquiries, and complaints.
• Escalate unresolved issues to the relevant department for further action.
• Follow up to ensure timely resolution and customer satisfaction.

6. Event & Operational Support

• Assist in company events, roadshows, Pop-Up Stores, promotions, and recruitment activities.
• Support meeting room, demo room, and event room operations when required.
• Perform operational duties assigned by supervisors to ensure smooth daily operations.

7. Compliance & Housekeeping

• Ensure compliance with company policies, SOPs, and operational guidelines.
• Maintain cleanliness, organization, and professional appearance of the counter and service area.
• Safeguard company assets, cash, inventory, and confidential information.

Key Responsibilities

• Deliver excellent customer service and enhance member satisfaction.
• Ensure smooth and efficient counter operations.
• Maintain transaction accuracy and operational compliance.
• Support business growth through professional front-line service.
• With basic beauty background and knowledge is added value
• Any other ad-hoc projects/duties related to sales as per assigned.

Qualifications:

• Minimum SPM Level
• Prefer female with age between 20-35 years old, presentable look
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• able wotk on rotational scheduled basis if necessary.

What You'll Get in Return:

• Attractive incentives – monthly and quarterly
• Annual performance bonus
• Medical benefits
• Annual leave
• Staff purchase privileges
• Opportunities for career advancement and personal development
• A supportive, dynamic work environment where your ideas matter

Job Responsibilities:

• Provide excellent customer service and support to customers through various communication channels.
• Handle customer enquiries, complaints, and feedback professionally and efficiently.
• Build and maintain positive relationships with customers.
• Accurately update and maintain customer information in the company system.
• Work closely with team members to ensure customer satisfaction and service excellence.
• Perform other customer service-related duties as assigned.

Working Hours:

Shift-based schedule

• Working hours Mon: Fri is 10:00 am - 7:00 pm
• Saturday & Sunday: 1:00 PM – 9:00 PM.
• Two off days on weekdays (rotational basis).

Requirements:

• Minimum SPM qualification or above.
• Good customer service mindset with a passion for serving customers.
• Strong interpersonal and communication skills.
• Able to interact confidently with customers from all levels.
• Must be able to understand, speak, read, and write Bahasa Malaysia effectively.
• Computer literate and able to operate computer systems efficiently.
• Positive attitude, self-motivated, and willing to learn.
• Committed to delivering excellent customer service and achieving customer satisfaction.

Perks & Benefits

• Open culture
• Personal development opportunities

What We Offer:

• Competitive salary package.
• Training and career development opportunities.
• Friendly and supportive working environment.
• Opportunity to grow with an expanding organization. If you are passionate about customer service and enjoy interacting with people, we welcome you to join our team.

工作範圍：

1. 櫃檯及客戶服務經營

• 以專業和禮貌的態度處理會員和客戶的諮詢。
• 處理會員註冊、續費和帳戶相關請求。
• 依照公司流程處理產品購買、收款、退貨和換貨。
• 提供有關產品、促銷活動和公司政策的準確資訊。

2. 收銀和交易處理

• 處理現金、信用卡、電子錢包和其他支付交易。
• 確保所有交易均準確記錄在系統中。
• 每日進行現金核對，並依要求提交報告。

3. 庫存和產品處理

• 準備產品以供顧客取貨和送貨。
• 監控櫃檯庫存水準並報告補貨需求。
• 必要時協助進行收貨、調撥和盤點。

4. 行政支持

• 保持準確的客戶和交易記錄。
• 準備並提交營運文件和報告。
• 協助進行資料輸入和管理階層分配的其他行政工作。

5. 客戶投訴處理

• 接收並處理客戶的回饋、諮詢和投訴。
• 將未解決的問題回報相關部門，以便採取進一步行動。
• 跟進以確保問題及時解決，客戶滿意。

6. 活動及營運支持

• 協助公司進行活動、路演、快閃店、促銷和招募活動。
• 根據需要為會議室、演示室和活動室的運作提供支援。
• 執行主管指派的日常營運任務，以確保日常營運順利進行。

7. 合規與內務管理

• 確保遵守公司政策、標準作業程序和操作指南。
• 保持櫃檯和服務區域的清潔、整齊和專業形象。
• 保護公司資產、現金、庫存和機密資訊。

主要職責

• 提供優質的客戶服務，提升會員滿意度。
• 確保櫃檯運作順暢有效率。
• 確保交易準確性和操作合規性。
• 透過專業的第一線服務支援業務成長。
• 具備基本的美容背景和知識將更有價值
• 根據安排，完成與銷售相關的其他臨時項目/任務。

資格：

• 最低SPM水平
• 優先考慮20-35歲之間、形象氣質佳的女性。
• 至少1年相關工作經驗
• 能夠用英語、馬來語和普通話進行有效溝通（以便與講普通話的會員和客戶聯絡）
• 具備電腦操作能力
• 必要時能依輪班安排工作。

您將獲得以下回報：

• 豐厚的獎勵－每月和每季度
• 年度績效獎金
• 醫療福利
• 年假
• 員工購買特權
• 職業晉升和個人發展的機會
• 一個充滿支持、充滿活力的工作環境，在這裡你的想法至關重要。

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

Join our Customer Service Team and grow your career with us!

As part of the team, you will:

• Communicate with clients to understand their needs and provide suitable support.
• Provide clear and accurate information to assist clients professionally.
• Build good relationships with clients through follow-ups and communication.
• Handle basic documentation and administrative tasks accurately.
• Work closely with team members and participate in training sessions to improve your skills.
• Stay updated with company products, services, and latest information.

What We’re Looking For

• Fresh graduates are encouraged to apply — no experience needed.
• Positive attitude and willingness to learn.
• Able to work independently and as part of a team.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Good communication and responsibility at work.
• Able to communicate in basic Chinese, Malay, and English
• Candidates who are eager to grow and build a long-term career.

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Personal development opportunities
• Training and guidance provided

職責：

• 透過電話、電子郵件和其他溝通管道，及時、專業地回覆客戶諮詢。
• 協助客戶預訂和追蹤貨物運輸
• 與內部團隊和外部合作夥伴協調，確保貨物及時交付。
• 及時有效解決客戶問題和疑慮
• 準確記錄客戶互動和交易狀況

要求：

• 學士學位或同等學歷
• 具備客戶服務經驗，最好是在物流或運輸業。
• 較強的溝通及人際溝通能力
• 優秀的問題解決能力與注重細節
• 能夠在快節奏、團隊協作的環境中高效工作。

申請連結：https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：junie.wong@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels
• Assist customers with booking and tracking cargo shipments
• Coordinate with internal teams and external partners to ensure timely delivery of cargo
• Resolve customer issues and concerns in a timely and effective manner
• Maintain accurate records of customer interactions and transactions

Requirements:

• Bachelor's degree or equivalent
• Previous experience in customer service, preferably in the logistics or transportation industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, team-oriented environment

Apply Link: https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

Contact Email: junie.wong@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Requirements :

• Chinese Female, aged 35 and above.
• Handling admin, customer enquiries, after sales service,
• follow up with repeating sales and collection payment,
• SQL accounting knowledge, Microsoft office etc.
• Able to speak and write in English, BM & Mandarin.

Benefits :

• Package : salary + standard + medical card
• Monthly salary : RM3500 to 45000
• 5 working days a week (no Overtime is required)

JOB SCOPE:

• Reply to daily sales orders and enquiries from customers via email and WhatsApp

• Attend to walk-in customers in Showroom

• Communicate sales information to customers via chats and emails broadcast

• Participation in trade shows, events and sales road shows

• Assist sales and marketing team as required

OBJECTIVES:

• Provide professional support for best customer experience and satisfaction

• Improve brand awareness in market place

• Be a team player in Sales and Marketing Team to achieve greater sales revenue

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Company trips and meals
• Personal leave (Annual Leave entitlement)
• Personal development opportunities
• In-house training and development on Aromatherapy
• Free products up to RM500 value per annum
• Additional products purchase at special Staff Rate

工作範圍：

• 透過電子郵件和 WhatsApp 回覆客戶的日常銷售訂單和諮詢

• 接待展場內的到店顧客

• 透過聊天和電子郵件群發方式向客戶傳達銷售訊息

• 參加貿易展覽會、活動和銷售巡迴展

• 根據需要協助銷售和市場團隊

目標：

• 提供專業支持，以實現最佳客戶體驗和滿意度

• 提升品牌在市場上的知名度

• 積極融入銷售與市場團隊，共同實現更高的銷售收入

福利待遇

• 津貼（旅費、交通費等）
• 公司旅遊和餐飲
• 個人休假（年假權利）
• 個人發展機會
• 芳香療法內部培訓與發展
• 每年可獲得價值高達 500 馬幣的免費產品
• 以員工特價購買其他產品