Total 108 security analyst job vacancies in Customer Service category in Hong Kong

Job Summary

We’re looking for a Senior Support Analyst to join our Global Support Team, supporting key applications across Corporate Services, IT Security, Human Resources, and other cross-functional domains.

Mandatory Skill-set

• Must have minimum 6 years of experience in application support or development roles;
• Strong technical foundation with hands-on exposure to application servers, and a good understanding of production environments and deployment pipelines;
• Working knowledge of database scripting and familiarity with scripting or programming languages;
• Experience in Corporate IT, IT Security, or other cross-functional domains;
• Excellent communication and presentation skills, with the ability to simplify technical concepts for non-technical users;
• Strong analytical thinking with a logical approach to problem-solving;
• ITIL certification is a must.

Desired Skill-set

• Cybersecurity certification is a plus;
• Proactive and adaptable team player with strong organizational skills, cultural awareness, and the ability to take initiative in dynamic environments.

Responsibilities

• Deliver L1 and L2 support for a wide range of enterprise applications across Corporate Services, IT Security, HR, and other shared functions;
• Mentor team members and ensure adherence to operational standards and best practices;
• Engage with users across multiple channels, ensuring timely and professional support;
• Take ownership of incidents, service requests, and problem resolution, with clear and structured documentation in JIRA;
• Work closely with cross-functional teams to drive quick and effective issue resolution;
• Act as a bridge between users, project teams, and infrastructure to ensure smooth request handling;
• Proactively monitor application health and perform readiness checks before business hours;
• Drive follow-ups and provide regular updates on critical or escalated issues;
• Flexible to work in rotational shifts, including on-call support, weekends, and public holidays.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Oversee daily trade settlements (OTC), margin calls, and collateral management activities across multiple asset classes.
• Monitor funding, cash flows, and reconciliations to ensure accuracy and compliance with internal and external requirements.
• Maintain referential data, pricing inputs, and operational records to support smooth transaction processing.
• Identify process gaps, update standard operating procedures, and implement workflow improvements.
• Collaborate with Front Office, Treasury, and other support functions to resolve trade and settlement issues.
• Support new product launches, system enhancements, and operational readiness for new business initiatives.
• Develop and maintain user tools to streamline reporting, monitoring, and internal processes.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Responsibilities:

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.

• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.

• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Must have skills:

• Basic understanding of the Software Development Lifecycle (SDLC).

• General knowledge of 3-tier system architecture.

• Ability to quickly pick up functional knowledge.

• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.

• A proactive attitude and willingness to work collaboratively across teams.

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

• Manage and respond to incoming emails in a timely and professional manner.

• Review and process retail and corporate account opening applications (both manual and digital).

• Assess and handle account update requests, dormant account reactivations, and account closures.

• Conduct thorough KYC/AML screening and due diligence for new client onboarding.

• Process client requests including share transfers and other related services.

• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

• Hands-on experience in retail and corporate account opening and client onboarding processes.

• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

• Experience handling customer enquiries in a front-line or counter service environment.

• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

• Strong communication and interpersonal skills with a customer service mindset.

• Excellent attention to detail and accuracy when reviewing documentation.

• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Strong organisational and email management skills.

• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.

Job Description

We are seeking a professional and service-oriented Customer Service Officer. The role focuses on front-facing guest engagement, security support, and ensuring a safe and pleasant experience for all visitors.

Key Responsibilities

• Provide frontline customer service to guests and visitors
• Attend to guest enquiries and provide accurate information
• Assist with directions, check-in guidance, and general hotel support
• Provide professional and friendly customer service at all times
• Handle feedback and escalate issues to hotel management when required
• Support front desk or concierge team when needed
• Maintain a clean, organised, and welcoming service area

Requirements

• Minimum hospitality degree or equivalent
• Prior experience in customer service, hospitality, or security preferred
• Able to communicate well in English (additional languages is a plus)
• Presentable, polite, and service-oriented
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for extended hours

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

The Opportunity

• This is an exciting opportunity to work for one of the leading banks
• It is an opportunity for a Trading Desk Support Analyst to join the team
• 12months contract

Context

• • Provide day‑to‑day trading desk support to dealers, including trade booking support, checks, and coordination with operations and settlement teams.
  • Act as a key liaison between dealers, operations, and internal stakeholders to ensure smooth trade execution and post‑trade processing.

The Job

• Onboard the direct dealing clients, including IAMs, and perform the necessary check
• Liaise with internal departments to resolve trade and settlement issues.
• Perform the Pre trade checks for trades done
• Perform End of Day checks
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analysis using Excel and automated tools
• Engage IT and other stakeholders to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

The Talent

• Knowledge of financial markets with experience in FX derivatives
• Proficiency in MS Product Suite i.e. Excel, Word etc. is essential
• Ability to work in a high volume, dynamic environment Technology while maintaining operational excellence.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Email Topic: Apply  Trading Desk Support Analyst
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA LIcence No.91C2918

Personnel Registration No. R23113385

About the Role

We are looking for a PMO / Service Governance Analyst to support and drive governance, coordination, and delivery excellence across AI-driven projects. This role is ideal for someone with a foundational understanding of IT and AI concepts, who is keen to build a career in the AI domain while working in a structured PMO environment. You will work closely with AI engineers, data scientists, and business stakeholders to ensure smooth project execution, compliance, reporting, and stakeholder communication.

Key Responsibilities

• Support project planning, tracking, and governance for AI initiatives
• Monitor project timelines, deliverables, risks, and dependencies
• Prepare and maintain project documentation, reports, and dashboards
• Coordinate between cross-functional teams (AI/ML, Data Engineering, Business)
• Facilitate project meetings, track action items, and follow-ups
• Ensure adherence to service governance frameworks and processes
• Assist in resource planning, budgeting, and forecasting
• Support audit, compliance, and quality assurance activities
• Drive continuous improvement in PMO processes and reporting

Required Qualifications & Skills

• 2+ years of experience in PMO, Project Coordination, or Service Governance roles
• Basic understanding of IT systems and software development lifecycle (SDLC)
• Strong communication and stakeholder management skills
• Excellent documentation, reporting, and organizational abilities
• Proficiency in tools like MS Excel, PowerPoint, Jira, Confluence, or similar
• Ability to manage multiple tasks and work in a fast-paced environment

Preferred (Good to Have) Skills

• Basic understanding of AI/ML concepts and ecosystem
• Familiarity with: Python , LLMs , RAG, LangChain frameworks, Data Science fundamentals, Data Engineering concepts
• Exposure to AI applications, automation, or analytics projects
• Certifications or coursework in AI, Data Science, or related fields

Education

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• Candidates from reputed institutes with interest in AI domain preferred

Who Should Apply

• Candidates looking to transition into AI project environments without heavy coding roles
• Individuals with strong PMO skills and curiosity to learn AI technologies
• Fresh thinkers who want to bridge business, governance, and AI delivery teams

#PMO #ServiceGovernance #AIJobs #ProjectManagement #DataScience #LLM #RAG #LangChain #AIProjects

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
• Supportthe Sales team by fielding customer requests, working with the necessarydepartments to address customers' concerns and maximize customer satisfaction.
• Assistthe sales team by following up with quotes, ensuring the pricing are set up,processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders,which include handling customer expedite, requests, complains, escalation,special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.
• Co-ordinate shipment with logistics team and handle any shipment related issues.
• Following up with product marketing and quality team with any reported issues
• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Ability to work independently and manage multiple tasks effectively to meet deadlines and requirements in a fast-paced environment. With strong desire to learn, grow and contribute to the success of the team.
• Strong attention to detail to ensure accuracy in customer records and sales processes and highly organized.
• Ability to identify issues and provide effective solutions to enhance customer satisfaction and sales efficiency.
• Strong communication and interpersonal skills, and the ability to work collaboratively in a team environment are essential.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems
• Customer service-oriented ability, able to work well in a team and be a good team player.
• Able to work from 7am to 4pm if needed

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directlythrough the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlistedcandidates will be notified.

By sending us your personal data andcurriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltdand its local and overseas subsidiaries and affiliates to collect, use anddisclose your personal data to prospective employers/companies based in anycountry for purposes of evaluating  suitability for employment, conductingreference checks, administering employment related services, complying withGovernment’s health advisories and such other purposes stated in our privacypolicy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw yourconsent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Able to work in Shifts , weekend and PH support

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.. If you wish to withdraw your consent, please email us at Ken.Tan@persoloutsourcing.com. Please feel free to contact us if you have any queries.

Job Summary

You will respond to customer inquiries through multiple channels, provide accurate product and service information, handle complaints professionally, and maintain detailed records. You will also prepare reports, support office tasks, and coordinate with other departments to enhance customer satisfaction and build lasting relationships.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person to provide timely and accurate information about products or services
• Handle customer complaints and concerns professionally to resolve issues and maintain satisfaction
• Record customer interactions and transactions accurately to ensure reliable documentation
• Prepare reports on common customer issues and feedback to inform service improvements
• Maintain proper records for future reference and audit purposes
• Collect customer feedback systematically to identify opportunities for service enhancement
• Build long-term relationships with customers by delivering consistent, positive experiences
• Assist with general office tasks as needed to support daily operations
• Coordinate effectively with sales, technical, and logistics departments to resolve customer issues and improve service delivery

• MNC Company
• Basic $2800 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Attend to equipment fault at customers’ premises
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault
• To carry out periodic maintenance for our customers
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Electronics and/or Electrical Engineering or relevant field with 1-2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Overview

We are looking for dedicated and service-oriented individuals to join our team as Customer Service Receptionists. You will be the first point of contact for visitors and patients at a Community Hospital environment, ensuring a polite and welcoming experience.

Locations

• Bedok South

• Simei

Key Responsibilities

• Greet and assist visitors, patients, and staff in a professional and friendly manner.

• Manage the reception counter, including call handling and appointment scheduling.

• Provide clear directions and information regarding hospital services and facilities.

• Perform basic administrative tasks and maintain an organised front-desk area.

• Ensure compliance with hospital safety and security protocols.

Requirements

• Minimum 2 years' experience in customer service, hospitality, or healthcare administration.

• Availability to work on a shift basis (Day Shift or Night Shift). (12 hours)

• Willingness to work at hospital locations (Bedok South or Simei).

The Customer Technology Marketing Analyst supports the implementation and management of UPS's portfolio of technology applications and assists in deploying the go-to-market strategies for UPS technologies. He/She is required to gather data, analyse, and report on the performance of UPS's technology products and services contributing to business performance and improving customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.

Job Responsibilities

• Assists Customer Technology Marketing Assistant Manager to implement Customer Technology plan
• Collects market insights and analyses customer needs to develop value propositions for UPS technology applications
• Assist in creating and maintaining internal and external collateral related to UPS technology applications
• Coordinates and conducts User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications before launch
• Maintain an understanding of current customer technology applications, and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution
• Supports the communication of UPS technology applications and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives
• Prepare, monitor and report on the performance of UPS technology products and develop initiatives to improve adoption rates
• Assist in building business cases to gain support for technology applications enhancements
• Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds

Qualifications/Requirements

• Bachelor's degree in Marketing or a related discipline.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Access) and Power BI data visualization tools

• Strong oral and written communication skills for cross-functional and regional interactions

• Proactive team player with a fast-learning ability and keen attention to detail

• Self-motivated with a positive working attitude

• Able to work independently under pressure

What you will be doing...

Analysis & Requirements

• Work with business stakeholders to understand needs, pain points, and priorities.
• Translate business requirements into clear functional and technical specifications.
• Analyze current systems and processes and recommend improvements or new solutions.
• Support feasibility studies and impact assessments for new initiatives.

Systems & Application Support

• Act as a subject matter expert for assigned applications and platforms.
• Troubleshoot and resolve complex incidents and problems, coordinating with vendors when needed.
• Perform root cause analysis and implement long-term fixes, not just quick workarounds.
• Monitor system performance and capacity and suggest improvements.

Projects & Changes

• Lead or support IT projects and change requests from analysis through implementation.
• Prepare and maintain documentation: requirements, test cases, user guides,and technical runbooks.
• Coordinate and perform testing (UAT), and support business users during go-live.
• Ensure changes follow internal standards, security guidelines, and change management processes.

Security & Compliance

• Ensure solutions follow security, privacy, and compliance requirements.
• Support audits by providing documentation and evidence when needed.
• Promote good security practices within the team and with business users.

Collaboration & Stakeholder Management

• Act as a bridge between business teams, IT operations, development, and vendors.
• Communicate clearly about priorities, timelines, risks, and impacts.
• Manage expectations and escalate issues when needed, with clear options and recommendations.

Continuous Improvement & Standards

• Identify opportunities to automate manual tasks and streamline workflows.
• Contribute to IT standards, templates, and best practices.
• Keep up to date with relevant technologies and suggest where they can add value.