Desktop Support Engineer / Resident Engineer

Work Location: Changi Business Park, Singapore
Employment Term: 12-month renewable contract
Salary: Up to SGD 3,800 per month
Work Arrangement: On-site

Job Summary

We are looking for a hands-on Desktop Support Engineer / Resident Engineer to provide on-site IT support for users at our client’s office, Changi Business Park.

The successful candidate will be responsible for resolving end-user computing issues, supporting workplace devices, coordinating with relevant technical teams, and ensuring that users receive timely and professional IT assistance.

Key Responsibilities

• Provide on-site Level 1 and Level 2 desktop support to end users.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, deploy, and replace desktops, laptops, monitors, printers, and other workplace IT equipment.
• Support Microsoft Windows, Microsoft Office, Outlook, Microsoft Teams, and standard enterprise applications.
• Assist users with account access, password reset, software installation, and basic network-related issues.
• Support user onboarding, offboarding, workstation setup, device collection, and IT asset handover.
• Perform desktop imaging, device refresh, and equipment replacement activities.
• Log, track, update, and close incidents and service requests through the ticketing system.
• Escalate unresolved issues to the appropriate technical teams and follow through until resolution.
• Maintain accurate IT asset records and inventory documentation.
• Provide basic support for meeting-room equipment, printers, and other office IT devices.
• Work closely with remote infrastructure, network, security, and service desk teams when required.
• Participate in planned IT activities, including occasional after-hours support where necessary.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• At least 1 to 3 years of experience in desktop support, EUC support, IT helpdesk, field support, or resident engineer roles.
• Hands-on experience supporting Windows desktops and laptops in a corporate environment.
• Familiarity with Microsoft Office, Outlook, Teams, Active Directory, and standard IT ticketing systems.
• Basic knowledge of networking concepts such as LAN, Wi-Fi, TCP/IP, and VPN connectivity.
• Experience with IT asset management, device deployment, and troubleshooting is preferred.
• Good communication and customer-service skills.
• Able to work independently while coordinating effectively with other technical teams.
• Comfortable working on-site in the Jurong area, at International Road and/or Quality Road.
• Comfortable with a 12-month renewable employment term.

Preferred Qualifications

• Experience supporting users within a manufacturing, logistics, warehouse, or corporate office environment.
• Familiarity with ITIL processes and service-level agreements.
• Experience using tools such as ServiceNow, Remedy, or similar IT service-management platforms.
• Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft certifications would be an advantage.

Additional Information

• Salary is up to SGD 3,800 per month, depending on experience and suitability.
• This is an on-site support role.
• Candidates may be assigned to International Road, Quality Road, or both locations depending on operational requirements.
• Occasional support outside standard office hours may be required for planned activities or urgent technical issues.

What We’re Looking For:

• Passion for AV Technology

• Good communication skills

• Highly motivated individual

• Team player

• Problem-solving skills

Responsibility:

• Present solution to potential clients

• Build and maintain client relationships

• Stay updated on market trends

• Work with pre-sales and technical team

• Making regular reports on sales performance

• Making suggestions to improve sales performance

• Meet and exceed sales target

Qualifications / Requirements:

• Minimum diploma and related experience in AV field is as added advantage

• Sales experience is a plus

• Basic understanding of AV technology

• Fluent in written and spoken English, proficient in MS Office 365

• Product / Solution presentation skill

• Negotiation skills

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Job Description:

• Conducting service and calibration procedures for spectrophotometers, color readers, illuminance meters, and light meters.
• Performing calibration, repair, and maintenance tasks in accordance with standards set by the manufacturing facility in Japan.
• Executing adjustments, alignments, replacements, and repairs of equipment and components as per equipment manuals and schematics, utilizing appropriate soldering tools.
• Providing precise technical support by responding to customer inquiries via phone and email.
• Ensuring accurate data entry and completion of service reports to comprehensively document all repair and calibration activities.
• Monitoring repair cases to guarantee timely completion within the turnaround time specified by the factory guidelines.

Job Requirement:

• Minimum Diploma in Electrical & Electronics Engineering or relevant
• Minimum with 2 year working experience in CCTV/ Security Industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of providing after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• Responsible for performing installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• In charge of diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Responsible for conducting on-site evaluation for electronics assembly and inspection equipment at customer sites.
• Responsible in supporting sales in technical support and application of products.

Requirements:

• Min Diploma in Electrical/ Electronic in Engineering
• Min 2 years of experience in Electronics and Semiconductor or Automation industry

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

• Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.

• Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).

• Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change

• Provide MAC support (move, add and changes) for IT infrastructure services.

• Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application 

• Provide desktop support for BCP and BCP exercises.

• Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements

• Min 2.5 years of experience in administration and support of Desktop support.

• Good communication skills.

• Experience with End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no: 12C6060

• Install, maintain, troubleshoot, and repair equipment at customer sites.
• Provide technical support and ensure high customer satisfaction.
• Perform preventive maintenance and document service activities.
• Ensure compliance with safety and operational procedures.
• Support on-site activities in cleanroom environments when required.

Requirements:

• Diploma or Degree in Mechanical, Electrical, Electronics Engineering, or related discipline.
• Minimum 2 years of field service, maintenance, or technical support experience.
• Basic PCB or software knowledge are welcome to apply.
• Strong troubleshooting and problem-solving skills.
• Comfortable working independently at customer sites.
• Willing to work shifts, travel, and support on-call assignments when required.

By sending your job application/resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Quennie Chen

EA Personnel Reg No.: R1222837

Key Responsibilities

Service & Maintenance Delivery

• Perform preventive and corrective maintenance for mechanical and utilities systems across client sites

• Support systems including compressors, chillers, cooling towers, water treatment systems, MAU and AHU

• Attend to service calls, troubleshoot issues, and carry out timely repairs to minimize downtime

• Ensure all servicing activities are completed in accordance with SOPs and service standards

Client & Stakeholder Management

• Provide technical advice and recommendations to clients on system performance and maintenance

• Maintain good working relationships with clients, contractors, and internal teams

Coordination & Supervision

• Supervise and guide technicians in executing service and maintenance works

• Coordinate with subcontractors and suppliers for servicing, repairs, and parts replacement

Planning & Reporting

• Plan maintenance schedules and provide service reports and updates to clients

Others

• Perform any other duties as assigned

Requirements

• Diploma or Degree in Mechanical / Electrical Engineering or related discipline

• Minimum 3–5 years of experience in maintenance or service engineering (M&E / utilities systems)

• Strong troubleshooting skills in mechanical systems

• Good communication and client management skills

• Knowledge of HSE standards and safe work practices

• Install, calibrate, and commission Particle Size Analyzers, XRF instruments, and Spectroscopy devices at customer sites.
• Perform preventive maintenance on analytical and scientific equipment to ensure reliability and accurate results.
• Troubleshoot, diagnose, and repair any equipment faults or performance issues promptly.
• Ensure all work complies with industry standards and quality procedures.

Requirements:

• Degree in Engineering
• At least 2 years of experience in servicing semiconductor instruments.
• Strong knowledge of laboratory analytical techniques, including spectroscopy, XRF, and particle size analysis.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our esteemed client in the Electrical Engineering/ Manufacturing industry is seeking a Service Engineer to join their dynamic team:

• Employment Type: Permanent
• Position: Service Engineer (Electrical)
• Location: East
• Working Hours: Monday to Friday, 8am to 5.30pm
• Salary Package: Basic + Bonus (more than 1 month)

Job Responsibilities:

• Responsible for the installation, commissioning, maintenance, and testing of high- and medium-voltage equipment.
• Prepare and submit service reports after fieldwork.
• Provide technical support and product knowledge to clients.
• Maintain equipment records and update product database.
• Stay updated on technical and industry developments.

Job Requirements:

• Minimum a Degree in Electrical & Electronic Engineering with at least 1 year of field experience in high/medium voltage systems.
• Candidates with Class 3 driving license would be an advantage.
• Able to travel across the region for job assignments as and when required.

Ready to apply? Here’s how:

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641

Intuit Recruitment Pte Ltd | EA License No.: 25C2793

Role & Responsibilities:

• To perform monthly maintenance & servicing of Fire Protection System
• Perform equipment installation and attend to equipment breakdown / troubleshooting at customers’ site
• Perform preventive maintenance and repair
• Supervise and manage site work, so-ordinate / meeting with project team
• Prepare maintenance report, breakdown report and other reports as required
• Handle Fire Alarm System (FAS) schedule service and maintenance activities for various facilities

Job Requirements:

• Diploma / Degree in Engineering / Construction or equivalent
• M & E Experience preferred
• At least 2 years of working experience
• Experience in the Construction industry
• Proficient in MS Office and Auto-CAD
• Excellent Communication, Leadership, Interpersonal and Problem-solving
• Ability to multitask, stay organized, work under pressure and manage deadlines
• Ability to work effectively in cross-functional and collaborative teams

Job Description

• Industry/ Organization Type: Industrial Equipment Manufacturer
• Position Title: Customer Consultant / Service Sales Engineer
• Working Location: Boon Lay
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary up to $4,800 + Transport Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Act as the customer’s main contact person and handle customer-related matters
• Manage a group of accounts, identify key customers, and create action plans to grow these accounts
• Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available
• Identify opportunities with existing and new customers, and update them on service value-added offerings
• Identify sales opportunities, prepare proposals, and coordinate related processes to maintain high customer satisfaction and strong customer relationships
• Support customer growth and loyalty through ongoing assistance and follow-up
• Handle customer complaints by working with internal teams to investigate issues, assess possible solutions, and recommend options to customers
• Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues
• Understand customer and industry needs, and support pricing and sales strategies
• Prepare and review contract terms and conditions
• Present proposals to customers
• Share market feedback, including competitor updates, customer expectations, and industry trends
• Perform other related duties as assigned

APPLY NOW!!!

• Bachelor’s degree in Engineering with at least 2 years of relevant sales experience
• Knowledge of HVAC systems, chiller plants, airside systems, energy services, and building services is an advantage
• Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions, emails, and reports
• Able to identify problems, gather data, and make sound conclusions
• Customer-focused, with a drive to propose suitable options to meet customer needs
• Willing to learn new solutions and improve skills to better support customers

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82096 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131