Total 707 procurement executive job vacancies in Customer Service category in Hong Kong

Statement of Purpose

You will manage and co-ordinate the referral and facilitate services for international and VIP patients. The aim is to provide highly customised concierge services to these esteemed patients and their families and ensure a comfortable and well co-ordinated visit or stay with us. He/she also provides excellent liaison service and facilitates services for the patients.

Key Responsibilities
- Assist in planning and implementing referral and facilitating services to increase flow of international patients
- Attend to international and other patients to facilitate arrangements and ensure that they have a comfortable and pleasant experience in Raffles Hospital
- Provide concierge services that are seamless, helpful and add value to patients and clients, and facilitates linkages through the care continuum
Maintain a database on international patients to facilitate personalised service and profiling of international patients
- Update concierge menu which consist of a suite of services available for the benefit of the patients
- Manage and handle medical evacuation referrals
- Submit regular reports and ad hoc reports as needed
- Handle general enquiries and respond to customer feedback
- Assist with induction and training of staff

Requirements

- Degree in any discipline with at least 2 years of relevant experience

- Possess excellent organisation and execution skills

- Passion for healthcare sector

We regret that only shortlisted candidates will be notified.

Shipping Executive [Full spectrum]

5 days & 1 half Sat per month 

Working hours: 8.30am - 5.50pm (Mon to Fri); 8.30am – 12.50pm (1 Sat per month)

Salary: $3000- $3500

Location: Pioneer Sector Walk, Singapore 627897 (Transport pickup at West area)

Job Description

The Shipping Executive is responsible for managing the full spectrum of export shipping operations, including vessel booking, export documentation, customs declaration, port coordination, and L/C negotiation. The role ensures timely, accurate, and compliant shipment processing while supporting the company’s logistics and customer delivery needs.

Roles & Responsibilities:

• Liaise with Sales team on customer orders, shipment requirements, lead times, and delivery commitments.
• Verify all shipping instructions and review Letter of Credit (L/C) terms (if applicable) to ensure all documentation requirements are met before shipment.
• Arrange vessel bookings (VSL booking) directly with carriers or through freight forwarders.
• Request, compare, and evaluate freight quotations for cost efficiency.
• Monitor vessel schedules, port cut-off times, schedule changes, delays, and rollovers.
• Coordinate cargo readiness, weighing, documentation, and cut-off times.
• Prepare full set of export shipping documents, such as: Packing List, Delivery Order, Commercial Invoice, Certificate of Origin (COO), Bill of Lading / Air Waybill instructions.
• Ensure document accuracy and compliance with customer requirements, Incoterms, HS codes, and shipping instructions.
• Verify and prepare documents in accordance with L/C terms to avoid discrepancies.
• Submit export declarations through TradeNet or liaise with appointed customs brokers.
• Prepare and submit advance manifests and shipping instructions (SI) within carrier deadlines.
• Ensure compliance with customs, port authority, and destination country requirements.
• Ensure timely submission of all export declarations through TradeNet / customs brokers.
• Coordinate with Jurong Port (JP) or PSA for loading/unloading operations.
• Liaise with customers on export shipping requirements, such as Incoterms, HS codes, packing specifications, and special declarations.
• Liaise with warehouse teams for stuffing/unstuffing schedules.
• Coordinate with Sales team for customer orders and export requirements.
• Provide delivery schedules, shipment status, ETA updates.
• Verify documents required under L/C terms and prepare compliant documents.
• Submit full document set to bank for L/C negotiation.
• Follow up on acceptance, payment, and resolve any L/C discrepancies.
• Resolve shipping discrepancies, document errors, or operational issues.
• To undertake as hoc duties as assigned from time to time

Requirements:

• GCE ‘O’ Level / Diploma in Logistics, Supply Chain, International Trade or equivalent.
• At least 1–3 years of relevant experience in shipping or logistics in export/import operations.
• Good understanding of Incoterms, HS Codes, freight processes.
• Knowledge of TradeNet, Enterprise SG/COO, JP/PSA processes, or customs clearance is an advantage.
• Familiar with shipping documents (invoice, PL, BL, COO, FTA rules of origin).

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

[Job ID: 1615054]

Responsibilities

• Deliver exceptional customer service by handling enquiries, feedback, complaints, and compliments via email and feedback portals.
• Resolve customer issues promptly and professionally to ensure a positive and memorable experience.
• Build in-depth knowledge of products and services to provide tailored recommendations and solutions.
• Apply active listening to understand customer needs and manage expectations effectively.
• Collaborate with internal teams and external stakeholders to achieve service excellence targets.
• Support and manage customer experience across online, onsite, social media, and delivery touchpoints.
• Implement and maintain service recovery protocols to address service gaps.
• Analyse customer feedback and share actionable insights to improve overall customer experience.
• Participate in training and development programmes to enhance service skills and product knowledge.
• Perform ad-hoc duties as assigned by supervisors.

Requirements

• Minimum 1 year of customer service-related experience with proven track records in similar responsibilities.
• Proficiency in Microsoft Excel (intermediate level) is required.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25157469

EA License no.: 07C5771

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Proficient in both verbal and written communication skills in Indonesian and English.

• Ability to communicate Indonesian and English via email/chat/phone (required to liaise with Indonesian-speaking customers).

• Ability to deliver excellent customer service quality utilizing soft skills.

• Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.

• Ability to solve and analyze information accurately with appropriate speed and guidelines.

• Team player.

• Those with strong interest in games are preferred.

• Medical Reimbursement up to MYR1000 per annum.

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Shipping Executive [Full spectrum]

5 days & 1 half Sat per month 

Working hours: 8.30am - 5.50pm (Mon to Fri); 8.30am – 12.50pm (1 Sat per month)

Salary: $3000- $3500

Location: Pioneer Sector Walk, Singapore 627897 (Transport pickup at West area)

Job Description

The Shipping Executive is responsible for managing the full spectrum of export shipping operations, including vessel booking, export documentation, customs declaration, port coordination, and L/C negotiation. The role ensures timely, accurate, and compliant shipment processing while supporting the company’s logistics and customer delivery needs.

Roles & Responsibilities:

• Liaise with Sales team on customer orders, shipment requirements, lead times, and delivery commitments.
• Verify all shipping instructions and review Letter of Credit (L/C) terms (if applicable) to ensure all documentation requirements are met before shipment.
• Arrange vessel bookings (VSL booking) directly with carriers or through freight forwarders.
• Request, compare, and evaluate freight quotations for cost efficiency.
• Monitor vessel schedules, port cut-off times, schedule changes, delays, and rollovers.
• Coordinate cargo readiness, weighing, documentation, and cut-off times.
• Prepare full set of export shipping documents, such as: Packing List, Delivery Order, Commercial Invoice, Certificate of Origin (COO), Bill of Lading / Air Waybill instructions.
• Ensure document accuracy and compliance with customer requirements, Incoterms, HS codes, and shipping instructions.
• Verify and prepare documents in accordance with L/C terms to avoid discrepancies.
• Submit export declarations through TradeNet or liaise with appointed customs brokers.
• Prepare and submit advance manifests and shipping instructions (SI) within carrier deadlines.
• Ensure compliance with customs, port authority, and destination country requirements.
• Ensure timely submission of all export declarations through TradeNet / customs brokers.
• Coordinate with Jurong Port (JP) or PSA for loading/unloading operations.
• Liaise with customers on export shipping requirements, such as Incoterms, HS codes, packing specifications, and special declarations.
• Liaise with warehouse teams for stuffing/unstuffing schedules.
• Coordinate with Sales team for customer orders and export requirements.
• Provide delivery schedules, shipment status, ETA updates.
• Verify documents required under L/C terms and prepare compliant documents.
• Submit full document set to bank for L/C negotiation.
• Follow up on acceptance, payment, and resolve any L/C discrepancies.
• Resolve shipping discrepancies, document errors, or operational issues.
• To undertake as hoc duties as assigned from time to time

Requirements:

• GCE ‘O’ Level / Diploma in Logistics, Supply Chain, International Trade or equivalent.
• At least 1–3 years of relevant experience in shipping or logistics in export/import operations.
• Good understanding of Incoterms, HS Codes, freight processes.
• Knowledge of TradeNet, Enterprise SG/COO, JP/PSA processes, or customs clearance is an advantage.
• Familiar with shipping documents (invoice, PL, BL, COO, FTA rules of origin).

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Logistics Operations Executive

5.5 days, Mon-Fri 9am-6pm/ Sat 9am-1pm (Sat can WFH)

Salary: $2700-$3000

Location: Alexandra Road, BS Centre Singapore 159932 (Redhill)

Job Responsibilities:

• Liaise with operations and warehouse teams to ensure accurate and timely data processing
• Receive stock checklists, load items to store using trolley, and update records in the system
• Priorities and allocate pick-and-pack orders to courier partners for local and export deliveries
• Oversee store operations and inventory management for car accessories
• Monitor inventory levels, track stock movement, and forecast replenishment needs based on sales trends
• Maintain accurate stock records, manage stock rotation, and ensure timely restocking
• Process customer orders accurately and promptly for both online and in-store sales
• Coordinate preparation, packing, and shipment of orders with suppliers and logistics partners
• Track delivery status and resolve shipment delays, discrepancies, or errors
• Work closely with the sales team to ensure product availability and support customer requirements
• Handle customer enquiries related to order status, delivery, returns, and exchanges
• Prepare basic inventory and fulfilment reports and support other warehouse administrative duties as assigned

Requirements:

• Diploma or equivalent qualification in Logistics, Supply Chain, Business Administration, or a related field
• Basic understanding of warehouse operations, inventory control, and order fulfilment processes
• Able to handle data entry and update systems accurately and in a timely manner
• Comfortable with physical tasks such as loading items using a trolley
• Entry level is welcome to apply as training will be provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information.
• Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction.
• Maintain up-to-date knowledge of company products to answer customer questions effectively.
• Identify and act on opportunities to upsell or cross-sell products and services to customers.
• Collaborate with team members and other departments to ensure consistent and high-quality customer service.
• Follow company policies and procedures when managing customer requests and issues.
• Participate in training programs to continuously improve customer service skills and product knowledge.

Qualifications and Skills:

• Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred.
• Proficiency with Simplify software, Excel, and other customer service tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills applied to customer interactions.
• Positive and empathetic attitude toward customers.
• Chinese or Japanese language skills (added advantage for communicating with specific customer segments).

Job Summary

We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information
• Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion
• Resolve customer complaints professionally and promptly to maintain satisfaction
• Build and maintain positive relationships with customers to enhance loyalty
• Coordinate with internal teams to manage deliveries, orders, and service requests efficiently
• Perform daily office administrative duties including scheduling and managing office supplies
• Prepare invoices, purchase orders, and maintain accurate documentation for business transactions
• Organize and maintain filing and record-keeping systems for easy retrieval and compliance
• Assist management with ad hoc administrative tasks as needed to support business operations

Required competencies and certifications

• Proficient in Microsoft Office applications (Word, Excel, Outlook) to support documentation and communication
• Ability to multitask and work independently to manage diverse responsibilities effectively
• Good communication and interpersonal skills to engage with customers and internal teams professionally

Preferred competencies and qualifications

• Experience working in a customer service or administrative role within an SME environment
• Familiarity with invoicing or basic accounting software to assist with financial documentation
• Basic knowledge of social media and customer messaging platforms to enhance customer engagement

Other Information

Working Hours

• Monday to Friday: 9am - 6pm

Location

• Tampines

• $2,800 Basic

• 5 days work week

• Established and Stable Company

• Customer-Centric Service Culture
  

Our Client, an established logistics/freight forwarding company, is inviting qualified candidates to fill the position as Customer Service Executive.

RESPONSIBILITIES:

• Assist in the customer service department and reporting to team manager

• Handle all bookings for both air and sea

• Liaise with air and sea carriers

• Liaise with customers

• Handle all sea documentation work like bookings, BL etc
  
  

REQUIREMENTS:

• Minimum GCE 'O' Level

• Knowledge in air and sea logistics is an advantage

• Proficient in Microsoft Office and all emails

• Residing in the east zone (Tampines, Bedok, Pasir Ris, Hougang, Sengkang) is preferred
  

OTHER INFORMATION:

• Location: Changi

• Working Days/Hours: 5 days/Office hours, 9am - 6pm

• Salary: $2,800 (salary will commensurate according to experience & qualifications)

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Service Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days, Monday – Friday (8am – 5pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• At least 1-year of experience in Customer Service or Sales Support.
• Excellent communication skills.
• Competent with MS Office and computer skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Provide professional customer service by contacting customers to arrange appointments and handle enquiries

• Maintain and update records in spreadsheets and databases, including schedules and service activities

• Coordinate deployment of teams or contractors based on operational requirements and latest updates

• Work closely with internal teams and stakeholders to resolve issues and ensure timely service delivery

• Communicate effectively with customers and stakeholders to ensure smooth coordination and satisfactory outcomes

• Improve and maintain tracking systems and databases for better accuracy, reporting, and efficiency

• Generate operational reports for management and stakeholders

• Perform administrative and ad-hoc duties as assigned• Provide professional customer service by contacting customers to arrange appointments and handle enquiries

• Maintain and update records in spreadsheets and databases, including schedules and service activities

• Coordinate deployment of teams or contractors based on operational requirements and latest updates

• Work closely with internal teams and stakeholders to resolve issues and ensure timely service delivery

• Communicate effectively with customers and stakeholders to ensure smooth coordination and satisfactory outcomes

• Improve and maintain tracking systems and databases for better accuracy, reporting, and efficiency

• Generate operational reports for management and stakeholders

• Perform administrative and ad-hoc duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service Executive
• Working Location: Changi Airfreight Centre (Transportation Provided)
• Working Hours: 5 days (Mon – Fri; 9.00am - 6.00PM)
• Salary Package: Basic salary up to $2,800 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Support the Customer Service Department and report to the Team Manager
• Manage bookings for both air and sea shipments
• Coordinate with air and sea carriers to arrange shipments
• Communicate clearly and effectively with customers, providing updates and handling enquiries
• Handle documentation for sea shipments, including preparing bookings and bills of lading
• Ensure accuracy in all records and paperwork

APPLY NOW!!!

• Minimum 'O' Level or equivalent.
• Experience or knowledge in air and sea logistics is an advantage
• Able to work independently and show motivation in daily tasks
• Willing to learn and take on new responsibilities as needed

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77559 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

HomeCare / House Call Service

About the Role

We are looking for a proactive and resourceful Care Coordinator Executive to manage incoming patient cases, perform basic triage, and coordinate doctor house calls. This role sits at the heart of our operations — requiring quick thinking, strong judgment, and the ability to manage multiple cases in real-time.

Key Responsibilities

Clinical Triage & Case Intake

• Perform initial triage of incoming cases (calls, WhatsApp, referrals)

• Assess urgency and recommend appropriate care pathway.

• Ask structured questions to evaluate patient condition and risk

Operations, Scheduling & Dispatch

• Manage doctor schedules and coordinate house call routing

• Prioritise cases based on urgency, location, and availability

• Provide accurate ETA updates to patients and manage expectations

• Handle last-minute changes and urgent requests

Client & Family Communication

• Act as the main point of contact for patients and families

• Communicate clearly on care options, timelines, and service scope

• Handle enquiries, feedback, and service issues professionally

Care Coordination & Case Management

• Coordinate cases from intake through to service completion

• Ensure doctors receive accurate and complete case information

• Monitor case progress and support continuity of care

Caregiver Coordination (Future Scope)

• Support matching of caregivers to client needs

• Assist with scheduling and coordination of caregiving services

• Liaise with caregivers on care plans and assignments

Documentation & Compliance

• Maintain accurate records of triage decisions, advice, and scheduling

• Ensure proper documentation for operational and clinical tracking

Requirements

• Diploma or Degree in Nursing (preferred) or Paramedic or relevant healthcare management field

• Prior experience in clinic operations, home care, telemedicine, or care coordination is an advantage

Core Competencies

• Strong judgment and ability to perform basic clinical triage

• Excellent time management and scheduling skills

• Able to work independently and make decisions in a fast-paced environment

• Quick thinker with good problem-solving ability

• Calm under pressure and able to handle urgent situations

• Strong team player with ability to work cross-functionally with doctors, operations, and other departments.

Communication Skills

• Clear, confident, and empathetic communication

• Able to guide patients and families on appropriate care options.

Personal Attributes

• Resourceful, proactive, and hands-on

• Strong sense of responsibility and accountability

• Comfortable managing multiple cases simultaneously

Why Join Us

• Be part of a growing HomeCare and medical house call service

• Meaningful work supporting patients in the community

• Dynamic role with real impact on patient outcomes

• Opportunity to grow into senior care coordination or operations roles

Working Hours

• Shift-based / flexible hours (may include weekends or after-hours support)

Location

• Singapore

We regret that only shortlisted candidates will be notified