Total 707 procurement executive job vacancies in Customer Service category in Hong Kong

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (5 Days Work Week)
• Working time: 11.00am to 9.30pm

Responsibilities:

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales

Requirements:

• Experience in customer service
• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
• Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Ability to handle multiple tasks simultaneously.

Job Summary

Coordinate with stakeholders and manage customer inquiries to ensure timely resolution of issues and positive customer experiences, supporting departmental performance goals.

Responsibilities

• Coordinate with various stakeholders to expedite repair processes and minimize downtime
• Respond promptly to customer inquiries via Email and Hotline to provide accurate information and support
• Monitor escalated cases, follow up for clarification, and ensure timely resolution of complex issues
• Execute instructions and complete ad-hoc duties assigned by supervisors to support team objectives
• Support achievement of departmental Key Performance Indicators set by management through effective task management
• Resolve customer service-related issues promptly to maintain a positive client experience and satisfaction

Preferred competencies and qualifications

• Demonstrate excellent command of English in both written and spoken communication to ensure clarity and professionalism
• Apply strong phone contact handling skills and active listening to understand and address customer needs effectively
• Exhibit a pleasant and cheerful personality to foster positive interactions with customers and colleagues
• Utilize excellent communication and presentation skills to convey information clearly and confidently
• Manage multiple tasks, prioritize responsibilities, and use time efficiently to meet deadlines
• Work confidently both independently and as a team player, maintaining composure under pressure
• Possess a minimum of 2 years of relevant experience in customer service or related roles
• Hold a Diploma or Degree in Business or related fields to support job functions
• Use Microsoft Office applications proficiently to complete documentation and reporting tasks

The Customer Service Executive is responsible for managing customer orders, coordinating deliveries, and serving as the supporting contact point for customers to ensure timely, accurate, and professional service. This role works closely with internal stakeholders, suppliers, forwarders, and warehouse to support end-to-end order fulfilment and resolve customer enquiries effectively.

 Key Responsibilities

Order Management & Coordination

• Process and manage customer orders accurately and in a timely manner.
• Issue order confirmations and update customers on delivery schedules.
• Coordinate with internal operations, warehouses, and logistics partners to ensure on-time delivery.
• Monitor order status and proactively manage delays or exceptions.
• Manage sample approvals with customers to trigger shipments.

Customer Communication

• Handle customer complaints, delivery issues, and service requests professionally.
• Provide timely updates on order changes, delays, or stock availability.
• Maintain strong relationships with customers to support long-term business partnerships.

Documentation & System Updates

• Prepare and maintain accurate order-related documentation (DO, invoices, shipping documents where applicable).
• Update orders, delivery statuses, and customer records in SAP.
• Ensure all data entries are accurate and compliant with company procedures.

Internal & External Coordination

• Liaise with sales, purchasing, logistics, finance, and warehouse teams to support smooth order execution.
• Coordinate with suppliers, freight forwarder, and 3PLs on shipment and delivery matters.
• Support audit, reporting, or management requests related to customer orders and service performance.

Continuous Improvement

• Identify service issues, trends, or recurring problems and propose improvement actions.
• Support process improvements to enhance customer satisfaction and operational efficiency.

Requirements & Qualifications

• Entry-level candidates are welcome.
• Patient and amicable, with a positive attitude.
• Good organizational skills and possess a high level of task accuracy.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Customer-oriented mindset combined with a systematic approach to work.

Title : Centre Operation Executive 

Location: Yishun Outlet (with weekly visits to Hougang/Midtown & Khatib)

Working days: 5 day work week, including 1 weekend (Tues - Sun or Mon - Sat)

Weekday Hours: 12:30 PM – 9:30PM (to cover afternoon/evening classes)

Weekend Hours: 8:30 AM – 6:30 PM (1 weekend day required)

Salary: $2000 - $2500

Job summary:

Be the first point of contact for parents and students at our Yishun outlet, manage enrolment and scheduling across all three outlets, coordinate monthly billing processes, and ensure each outlet is operationally ready through regular visits.

Job Responsible:

1. Outlet Operations — Yishun (Daily)

• Open and close the outlet; ensure the centre is clean, ready, and well-stocked daily
• Greet and attend to walk-in parents and students, handling enquiries with warmth and professionalism
• Manage student attendance records and update class registers
• Handle trial class bookings, follow-up calls, and enrolment onboarding
• Liaise with teachers on scheduling, class materials, and classroom needs
• Manage the centre's shared WhatsApp number — responding to parent queries from all three outlets in a timely manner

2. Multi-Outlet Coordination (Weekly Visits)

• Visit Hougang/Midtown and Khatib outlets once or twice weekly to conduct operational checks
• Ensure each outlet is operationally ready — supplies, schedules, signage, cleanliness
• Coordinate with part-time staff and teachers at each branch on any operational matters
• Flag and escalate any issues to the founders promptly

3. Enrolment & Scheduling

• Manage student enrolment, withdrawals, and level/class changes across all outlets
• Coordinate makeup class scheduling — matching student requests with available slots and informing all parties
• Maintain accurate and up-to-date student records in the management system

4. Billing & Finance Administration

• Prepare the monthly billing spreadsheet accurately (student fees, adjustments, makeup credits)
• Reconcile incoming payments against invoices in Xero using bank feeds
• Follow up with parents on outstanding payments via WhatsApp in a professional and courteous manner
• Flag overdue accounts to the founders; liaise with our outsourced accountant when required

5. Parent Communication & Relations

• Serve as the primary point of contact for parent enquiries across all channels (walk-in, phone, WhatsApp)
• Communicate class updates, schedule changes, and centre announcements to parents promptly
• Handle feedback and complaints with empathy; escalate where needed
• Solicit and encourage Google reviews from satisfied parents

Requirement:

• Minimum GCE O-Level / Diploma; any discipline
• At least 2 years of experience in admin, operations, customer service, or a related role

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

1. Assisting to identify new agents to work with correspond with overseas agents on agency agreement matter

2. Build and maintain working relationships with overseas agents when necessary to BD team.

3. Report and handle regional office's Agency agreement matters.

4. Handle Marine insurance claims matter, including cargo claim and liability claim

5. Ad hoc duty as assigned.

IT Support Executive (Zoho Applications Focus)

Location: Woodlands (closer to Sembawang)

We are seeking a proactive and technically skilled IT Support Executive to provide end-user support, maintain IT systems, and drive business application improvements—particularly within the Zoho ecosystem. This role combines hands-on support with opportunities to enhance workflows and automate processes.

Key Responsibilities

• Provide helpdesk support by responding to user queries and resolving hardware, software, and network issues in a timely manner
• Install, configure, and maintain business applications to support daily operations
• Troubleshoot and maintain IT hardware including desktops, laptops, printers, and other peripherals
• Monitor and support network connectivity, including LAN/WAN and internet-related issues
• Manage user accounts, access permissions, and password resets
• Implement and maintain IT security measures, including antivirus management and basic security checks
• Support data backup and recovery processes to ensure data integrity
• Administer and enhance Zoho applications (e.g., CRM, Desk, Projects, Creator, People), including workflow automation and portal setup
• Assist in improving business processes through system enhancements and automation initiatives
• Perform other ad hoc IT duties as assigned

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• At least 2 years of relevant IT support experience
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People), including building workflows, automation, or portals
• Strong knowledge of IT infrastructure, including hardware, software, and networking fundamentals
• Familiarity with helpdesk systems and remote support tools
• Exposure to enterprise tools such as Microsoft 365, Google Workspace, or ERP systems
• Understanding of IT security practices and data protection standards
• Ability to install, configure, and troubleshoot applications across desktop and mobile platforms
• Strong problem-solving skills with a customer-focused mindset
• Good communication and interpersonal skills
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft, Zoho) will be an advantage

Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to apply88(@)talentvis.comor click apply!

**We regret to inform that only shortlisted candidates would be notified**

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

Our client is a logistics and supply chain solutions provider. Due to their current expansion plan, they are looking for CS Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities

• Process customer orders and delivery orders through electronic systems and manual entry, ensuring accuracy in product details and specifications.

• Coordinate with internal teams and external stakeholders to ensure smooth order fulfilment and timely resolution of operational issues.

• Monitor inbound and outbound logistics activities, ensuring accurate inventory handling and timely distribution to stores.

• Maintain and update operational data, including order volumes, adjustments, delays, and delivery exceptions.

• Prepare regular reports, including service performance, billing, and monthly management reports for analysis and finance review.

• Perform system transactions (e.g., Post Goods Issue) and maintain proper documentation, filing, and record accuracy.

Requirements

• Min Diploma in relevant field

• Min 3–5 years of experience in trading, retail, or logistics operations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
R23115141(Tan Su Yee)

Operations Customer Service Executive (OCSE) 

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Highlights

• Location: Central
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• Manage daily operations of the service office to ensure a well-organized and efficient work environment
• Coordinate with office tenants and vendors to address their needs and maintain positive working relationships
• Order and maintain adequate office supplies to support uninterrupted office activities
• Process basic invoicing accurately and timely to support financial record keeping
• Communicate effectively in Mandarin to assist Mandarin-speaking clients and stakeholders

Job Requirements

• Experience in customer service to enhance tenant and vendor interactions
• Positive attitude and professional demeanor to contribute to a welcoming office atmosphere
• Proficiency in Mandarin to facilitate clear communication with Mandarin-speaking clients

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

• Remuneration Package: Up to $4,000 + AWS + Variable Bonus
• Working Hours: Mon–Fri (9am–6pm), Alternate Saturday (9am–6pm)
• Working Location: East – Company Transport Provided at Multiple Pick-Up Points
• Industry: Freight Forwarding & Logistics

About the Role

Join a dynamic global logistics environment where you will play a key role in managing cross-border shipments and purchase orders. This role offers exposure to international coordination, end-to-end shipment handling, and customer relationship management within the fast-paced freight forwarding industry.

Key Responsibilities

• Coordinate closely with overseas offices to ensure smooth shipment execution
• Manage cross trade shipments and Purchase Order (PO) processes from start to completion
• Respond promptly to customer enquiries and provide timely shipment updates
• Verify shipping documents (AWB/BL) and ensure compliance with regulations
• Monitor shipment profitability, validate rates, and ensure accurate billing
• Investigate service issues and propose corrective actions
• Track shipments, provide flight/vessel updates, and ensure on-time delivery
• Prepare reports and participate in customer meetings
• Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

• Minimum 2 years of customer service experience in freight forwarding
• Knowledge of sea freight is required; air freight experience is an added advantage
• Familiar with shipping documents and Incoterms
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to work independently

Apply now, send your CV to connie@triton-ai.com

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

6 months

Location: Shenton

Key Responsibilities

1. Calendar & Scheduling Support

• Manage and coordinate team calendars, including scheduling meetings, appointments, and internal/external engagements

• Coordinate across time zones and ensure efficient meeting planning

• Prepare meeting logistics where required (e.g., room booking, restaurant reservation, materials)

 2. Travel & Logistics Coordination

• Arrange end-to-end travel logistics including flights, accommodation, and ground transportation

• Handle visa applications and related documentation where required

• Ensure travel plans are cost-effective and aligned with company policies

 3. Expense & Claims Administration

• Support submission and tracking of expense claims in accordance with company guidelines

• Ensure timely processing and proper documentation for reimbursements

• Liaise with finance team on claim-related matters when necessary 

4. Office Administrative Support

• Provide general administrative support to ensure smooth office operations

• Coordinate office supplies, vendors, and basic facilities-related matters

• Support onboarding logistics for new joiners (e.g., workspace setup, coordination)

 5. Event & Ad-hoc Support (Preferred)

• Assist in organizing internal events, meetings, or team activities

• Support logistics coordination for workshops, visits, or corporate functions

• Provide on-site or coordination support during events

Requirements

• Diploma or Bachelor’s degree in Business Administration or related field

• Minimum 2–5 years of relevant experience in administrative or team support roles

• Strong organizational and time management skills with high attention to detail

• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, AI tools)

• Ability to handle confidential information with discretion

• Good communication skills and ability to work across teams

• Experience in event coordination is an advantage

• Proactive, resourceful, and able to anticipate needs

• Comfortable working in a fast-paced and dynamic environment

• Strong sense of ownership and accountability

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/16073

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Title : Centre Operation Executive 

Location: Yishun Outlet (with weekly visits to Hougang/Midtown & Khatib)

Working days: 5 day work week, including 1 weekend (Tues - Sun or Mon - Sat)

Weekday Hours: 12:30 PM – 9:30PM (to cover afternoon/evening classes)

Weekend Hours: 8:30 AM – 6:30 PM (1 weekend day required)

Salary: $2000 - $2500

Job summary:

Be the first point of contact for parents and students at our Yishun outlet, manage enrolment and scheduling across all three outlets, coordinate monthly billing processes, and ensure each outlet is operationally ready through regular visits.

Job Responsible:

1. Outlet Operations — Yishun (Daily)

• Open and close the outlet; ensure the centre is clean, ready, and well-stocked daily
• Greet and attend to walk-in parents and students, handling enquiries with warmth and professionalism
• Manage student attendance records and update class registers
• Handle trial class bookings, follow-up calls, and enrolment onboarding
• Liaise with teachers on scheduling, class materials, and classroom needs
• Manage the centre's shared WhatsApp number — responding to parent queries from all three outlets in a timely manner

2. Multi-Outlet Coordination (Weekly Visits)

• Visit Hougang/Midtown and Khatib outlets once or twice weekly to conduct operational checks
• Ensure each outlet is operationally ready — supplies, schedules, signage, cleanliness
• Coordinate with part-time staff and teachers at each branch on any operational matters
• Flag and escalate any issues to the founders promptly

3. Enrolment & Scheduling

• Manage student enrolment, withdrawals, and level/class changes across all outlets
• Coordinate makeup class scheduling — matching student requests with available slots and informing all parties
• Maintain accurate and up-to-date student records in the management system

4. Billing & Finance Administration

• Prepare the monthly billing spreadsheet accurately (student fees, adjustments, makeup credits)
• Reconcile incoming payments against invoices in Xero using bank feeds
• Follow up with parents on outstanding payments via WhatsApp in a professional and courteous manner
• Flag overdue accounts to the founders; liaise with our outsourced accountant when required

5. Parent Communication & Relations

• Serve as the primary point of contact for parent enquiries across all channels (walk-in, phone, WhatsApp)
• Communicate class updates, schedule changes, and centre announcements to parents promptly
• Handle feedback and complaints with empathy; escalate where needed
• Solicit and encourage Google reviews from satisfied parents

Requirement:

• Minimum GCE O-Level / Diploma; any discipline
• At least 2 years of experience in admin, operations, customer service, or a related role