Customer Service

Working Days: 5 Days

Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm - 5pm

Working Location: Jurong East || Yishun || Tampines || Hougang

Salary: $2,500 - $3,200
 

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities
  

Requirement

• At least 1 year of experience in customer service and sales

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

About the Restaurant

Loca Niru embodies the harmonious fusion of nature, creativity, and the artistry of both Japanese and French culinary techniques. Helmed by Chef Shusuke Kubota, the restaurant celebrates craftsmanship through innovative dishes that honour tradition while pushing creative boundaries, bringing together ingredients from various cultures and traditions, served in perfect harmony in a single space, where guests can enjoy the creations, atmosphere, and indulge in the moment. At Loca Niru, we don't just serve food, we tell stories through cuisine. Each dish is served with a vision of bringing forward the story behind every ingredient used, and how it makes an impact in our everyday lives around the world. Loca Niru aims to provide guests with a takeaway that is more than just dining - a learning experience, a journey.

This position as a Service Executive will report to Supervisor / Assistant Manager / Restaurant Manager.

This upcoming new restaurant is located at the central area of Singapore.

Job Responsibilities:

• Deliver top-notch customer service by providing a pleasant dining experience for guests
• Serve food in a timely and efficient manner
• Collaborate with kitchen team to ensure accurate order fulfilment
• Perform preparation, table set up and ensure the proper handling of all operating equipment
• Assist in ensuring smooth operation of the restaurant, including opening and closing procedures, taking orders, setting tables, and cleaning the restaurant
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Adhere to the compliance of sanitation and safety regulations
• Any other duties as assigned

Job Requirements:

• 1-3 years of relevant experience preferably in Fine Dining
• Prior experience working in a preopening team would be advantageous
• Possess strong knowledge in food (relevant cuisine) and beverage
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gaia Japanese Concept for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.

Key Responsibilities

• Greet and welcome clients warmly upon arrival
• Manage appointment bookings, confirmations, and client check-ins/check-outs
• Provide clear and professional guidance to clients on services, schedules, and facilities
• Support service flow and coordination with wellness coaches and technicians
• Handle phone and WhatsApp inquiries, including rescheduling and cancellations
• Maintain a clean, organized, and inviting front-of-house and reception area
• Ensure smooth service usage and credit tracking through our booking platform
• Support onboarding of new clients and explain health declarations or consent forms
• Collaborate with the team to deliver exceptional client experiences
• Assist with events, VIP visits, and occasional administrative tasks

Requirements:

• Prior experience in hospitality, wellness, customer service, or front desk roles desirable but not mandatory
• Strong interpersonal and communication skills
• Proactive, detail-oriented, and able to multitask in a dynamic environment
• A warm, polished, and professional demeanour
• Passion for health, wellness, longevity or client care is a strong advantage
• Flexibility to work on rotating shifts (including weekends and Public Holidays)

Why Join Us

• Work in a modern, innovative, and purpose-driven wellness centre
• Be part of a passionate and collaborative team
• Receive wellness perks and opportunities for growth
• Make a meaningful impact in people's lives every day
• Enjoy a 5-day work week with 2 days off

Interested candidates, please send in your updated resume to cv.get@recruithaus.com.sg

This is in partnership with the Employment and Employability InstitutePte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus’ PDPA and e2i’sPDPA.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 5,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

The team

As an integral part of the team, the Client Service Manager works closely with the Institutional Sales Team and is responsible for account management of institutional clients in Southeast Asia. Client types range from central banks, sovereign wealth funds, supranational, government agencies, statutory boards, investment consultants, endowment funds, pension funds, insurance and family offices.

What you’ll do

• Serve as a trusted point of contact for institutional clients by promptly responding to and resolving queries, providing clear, accurate, and timely information.
• Proactively manage and follow through on client issues and service requests to ensure effective resolution and high client satisfaction.
• Gather, understand and represent client requirements to relevant teams across Schroders, working collaboratively to enhance and optimise key client-facing processes.
• Oversee and manage activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies whilst striving towards a goal of zero errors.
• Foster and maintain strong relationships with the global onboarding team to stay updated on client onboarding progress and processes. 
• Involvement with on/offboarding processes for segregated mandates in collaboration with key stakeholders.
• Ensure all side letters, amendments and bespoke clauses within client legal agreements are accurately documented and executed in accordance with established procedures.
• Deliver timely client communications regarding changes, updates, regulatory notices, and important information, ensuring content is clear and relevant.
• Act as the key liaison with operations and reporting teams to facilitate reporting requirements for new and existing clients, ensuring delivery of high-quality information.
• Partner closely with Operations and other business areas to continually improve service delivery and maximise value for clients.
• Plan, coordinate and host client meetings, including ongoing client lifecycle reviews, acting as a knowledgeable representative of Schroders and its operations.
• Gather and provide all necessary information to support clients in completing their ad hoc requests, ensuring requests are dealt with efficiently and professionally.

The knowledge, experience and qualifications you need

• Recognised university degree with at least 8 years’ of experience in client servicing or relationship management within asset management, preferably with a focus on Southeast Asia institutional clients
• Understanding of asset management clients and products (e.g. segregated and sub-advisory mandates, fund structures, public assets and alternatives) across institutional clients such as pension funds, insurers, and sovereign wealth funds and wealth.
• Familiarity with the APAC regulatory landscape and local market practices.
• Demonstrated history of delivering high standards of client service, managing complex client relationships, and acting as the main point of contact for institutional investors.
• Proven adaptability to change, including involvement in business transformation, process optimisation projects, or regulatory-driven change projects.
• Experience partnering with sales and investment teams, operations, legal, risk and compliance functions to resolve complex client issues and deliver solutions.
• Strong analytical and problem-solving abilities, particularly when addressing client queries, change requests, and escalations.
• Excellent verbal and written communication skills, with the ability to present complex information to institutional clients and internal stakeholders at a variety of seniority levels.
• Knowledge of Custody and Settlement: Awareness of custody operations, trade settlement, and fund administration processes relevant to institutional clients.
• Proficiency in CRM systems, client reporting platforms, and data analysis tools; comfortable with Excel, PowerPoint, and potentially data visualisation software.
• Strong client-first mindset, with experience tailoring service to meet diverse client needs across multiple APAC jurisdictions.
• Sensitivity to cultural and business practice differences across APAC markets to ensure effective and respectful client engagement.

We're looking for the best, whoever they are

Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.

Handle

• end-to-end policy servicing and transactions via phone and email within service standards
• Respond to customer enquiries and provide timely support
• Process policy transactions, refunds, and receipting activities
• Support credit control for commercial insurance policies
• Ensure accuracy and efficiency in all pre-sales and after-sales service activities
• Track and prepare monthly management reports and statements of accounts
• Follow Standard Operating Procedures (SOPs) in daily operations
• Collaborate with internal teams and external stakeholders (e.g. Underwriters, Claims, Finance, IT, Banks, and intermediaries)
• Support process improvements and service enhancements to improve efficiency and customer experience
• Assist in system testing and implementation of business requirements when needed
• Work towards individual and team KPIs
• Perform any other duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Responsibilities

• Handle outbound calls, enquiries and emails on policy cases and requests
• Support the team with administrative duties
• Deliver consistent and excellent customer experiences across multiple channels (hotlines, emails, portals etc)
• Work with the team to meet the stipulated service levels
• Comply with internal policies and procedures
• Other ad-hoc duties assigned

Requirements

• Diploma/Degree in any relevant disciplines
• Proficient in MS Office

Interested applicants please email your resume to meganng@recruitexpress.com.sg

Megan Ng Su Ting (CEI No.: R23115059)

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

MORROW HEALTH

MORROW Health is Singapore’s largest integrated fitness and recovery destination, designed to help individuals build healthier, more resilient lives through intentional daily habits. Grounded in lifestyle medicine, MORROW Health brings together physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programmes and purpose-built environments that make sustainable lifestyle change achievable. Supported by evidence-informed practice and data from wearables and lifestyle inputs, MORROW Health helps members recognise patterns, build consistency, and stay accountable—turning insight into everyday action that supports long-term vitality, strength, and clarity, without medical diagnosis or treatment.

Location: Singapore
Reports To: Membership Experience Manager

Role Overview 

As a MORROW Experience Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence. 

This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention. 

Key Responsibilities 

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy. 

• Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests. 

• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays to uphold our brand experience. 

• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling. 

• Log, escalate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery. 

• Maintain up-to-date knowledge of promotions, membership packages, and new service launches. 

• Collect and relay member feedback to the Manager for continuous improvement initiatives. 

• Assist in the execution of member engagement activities, workshops, or events. 

• Ensure data accuracy when updating member records in the CRM system. 

• Uphold confidentiality, service consistency, and compliance with organisational standards. 

Requirements

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field. 

• Minimum 1–3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments. 

• Strong communication and interpersonal skills, with a natural customer-first mindset. 

• Ability to remain calm under pressure and resolve conflicts with professionalism. 

• Tech-savvy with experience using CRM or booking systems. 

• Team player who is adaptable, proactive, and comfortable working in a startup environment. 

• Bonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs. 

Why Join Us
This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.

At Morrow, you will not only help define operational excellence but also build the culture, rhythm, and future of interventions. You won't just be joining a team. You will be co-creating tomorrow.

Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.