Customer Service Executive (E-Commerce)
Full-time
Fresh/Entry Level
Kuala Lumpur, Wilayah Persekutuan K...
1 month ago
Description: We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for handling customer enquiries and maintaining a high level of c...
Description:
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for handling customer enquiries and maintaining a high level of customer satisfaction and service quality will be a key priority.
Working Location: Menara MBMR, Mid Valley (accessible by LRT Abdullah Hukum & KTM Mid Valley)
Working Arrangement: Rotational shift-based (5 working days per week)
Shift Arrangement: Monday to Friday or Friday to Tuesday
Weekend: Work-From-Home
Working hour: 9am-6pm or 12pm-9pm (include 1 hour break)
Key Responsibilities
- Handle Customer enquiries via Tiktok, Shopee, Lazada, and social media.
- Respond to enquiries professionally and promptly.
- Assist customers with order, delivery and product-related questions.
- Coordinate with internal team for order or issue resolution.
- Maintain good customer satisfaction rate and service quality.
Skills & Qualifications
- Minimum 1-2 years of customer service or e-commerce experience preferred.
- Able to read and write (type) in Bahasa Malaysia & Chinese & basic English.
- Fresh graduated are welcomed to apply.
- Shift work on weekday & weekends.
- Good communication skills and basic computer / e-commerce platform knowledge.
- Medical Allowance
- Meal Allowance
- EPF, SOCSO & EIS contribution
- All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
- Annual leave from 14 days
- Nearby public transport
- Free snacks
- Young & open culture
We are passionate about promoting health and wellness while driving innovation in the digital marketplace. Join our young, dynamic, and fun team, where you’ll find opportunities to grow, learn, and make an impact in the fast-paced world of e-commerce!