Total 1,102 process development engineer job vacancies in Customer Service category in Hong Kong

Service Engineer / Field Service Engineer

• Salary: $3200 - $3800
• Location: Nearest MRT Lentor Singapore 787542 [ Report to office but might need to travel to site]
• Working hours: Monday – Friday | 8.30am – 6.15pm

Summary:

• We are seeking a versatile and hands-on Service Engineer to join our technical team. In this role, you will be responsible for the end-to-end lifecycle of our specialized equipment on-site, ensuring high standards of installation, preventative maintenance, and rapid repair services.

Key Responsibilities

• On-Site Technical Execution: Lead the installation, testing, and commissioning of equipment at client sites (including healthcare, research, and industrial facilities).
• Preventative Maintenance: Execute scheduled maintenance programs to ensure equipment longevity and minimize downtime.
• Troubleshooting & Repair: Conduct diagnostic tests to identify mechanical or electrical faults and perform necessary repairs or component replacements.
• Independent Field Work: Manage a daily service schedule, arriving promptly at sites and completing tasks with minimal supervision.
• Compliance & Safety:Ensure all work is performed in accordance with workplace safety and health (WSH) regulations and site-specific protocols.

Technical Requirements & Qualifications

• ITE or Diploma in Mechanical Engineering, Electrical Engineering, or Mechatronics
• 2–3 years of experience in on-site equipment servicing or facility maintenance
• Prefer to have class 3 driving license

Proven experience in at least one of the following areas:

• Mechanical: Assembly, moving parts, and structural integrity
• Electrical: Control panels, wiring, and circuit diagnostics
• Plumbing, Brazing & Welding: Piping, valve systems, and joining techniques
• HVAC / Air-Con: Refrigeration cycles, compressors, and cooling systems

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

8am to 5.30pm
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

BestRegards,
Jane Lui (Jie’En)
North Division (CEI Registration No.: R1104482)

Role Summary

The Customer Service & Operations Engineer (Junior) provides first-line operational support and customer communication for production environments. The role focuses on responding to customer requests according to defined SLAs, managing internal ticket workflows, coordinating with technical teams, and providing timely status updates to customers.

Key Responsibilities

·      Respond to customer requests and incidents according to SLA requirements.

·      Maintain clear communication with customers regarding issue status and resolution progress.

·      Create and manage internal tickets based on customer requests or monitoring alerts.

·      Track ticket lifecycle and coordinate with internal teams to ensure timely resolution.

·      Escalate incidents or issues to appropriate engineering teams when necessary.

·      Collect operational data and assist in preparing service reports.

·      Participate in shift handovers and maintain operational documentation.

Required Qualifications

·      Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.

·      0–2 years of experience in technical support, service desk, or IT operations.

·      Strong communication and customer service skills.

·      Basic understanding of IT infrastructure concepts such as servers and networking.

·      Willingness and ability to work in a shift-based support model, including night shifts, weekends, and public holidays, in accordance with business operational needs and in compliance with MOM regulations.

Preferred Qualifications

·      Experience in customer-facing technical support roles.

·      Familiarity with ticketing or service desk systems such as Jira or ServiceNow.

·      Experience working with global teams or customers.

• Working Location: Ubi (Office), Island-wide project sites
• Working Time: 5 Days, 9am - 6pm
• Salary: $3,000 - $3,500

Roles & Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

We are looking for a motivated Fresher IT Support Engineer to support the provisioning, imaging, and deployment of desktops and laptops for end users.

This role is ideal for candidates starting their IT career and looking to gain hands-on experience with enterprise IT environments, hardware setup, and end-user support.

Key Responsibilities

Provision, image, and configure desktops and laptops for new hires and existing users

Install and configure operating systems, standard software, and enterprise applications

Perform device setup including domain joining, user account configuration, and security policies

Coordinate with IT teams to ensure devices meet company standards before deployment

Troubleshoot basic hardware, OS, and software issues during provisioning

Maintain accurate records of assets, device assignments, and inventory

Assist with device refreshes, replacements, and decommissioning

Follow documented IT procedures and imaging standards

Provide basic end-user support during device handover

Required Skills & Knowledge

Basic understanding of Windows OS (Windows 10/11)Knowledge of desktop and laptop hardware components

Familiarity with OS installation, imaging, or system setup concepts

Basic understanding of networking fundamentals (LAN, Wi?Fi)

Willingness to learn enterprise tools and IT processes

Good communication and documentation skills

Ability to follow processes and work with checklists

Education

Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, or a related field

Job description

In this role, you will lead the execution of enterprise Artificial Intelligence (AI) workloads from proof of concept to production. You will be working on Gemini Enterprise engagements to accelerate customer adoption and sustained usage with impact on customer business outcomes and Google Cloud business growth. You will create, manage, and execute the deployment plan, transitioning Gemini Enterprise license agreements into production workloads by providing technical leadership to customers and partners. You will have an impact on the velocity and incremental consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities.

Qualifications

Job responsibilities

• Develop an AI deployment plan across customer and partner teams, clearing architectural blockers, and ensuring organizational readiness for launch.
• Execute technical unblocking for key workloads, including writing enterprise grade code, debugging Gemini Enterprise and third-party IT solutions, and architecting enterprise AI solutions.
• Drive and track the activation of Gemini Enterprise licenses, moving customers to consumption by executing plans, and ensuring quick transitions from basic adoption to advanced AI-assisted workflows.
• Identify opportunities to expand the AI footprint within the account. Discover new use cases such as reasoning tasks or multi-modal agents that drive cross-functional adoption and justify new license agreements.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Minimum qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in designing, building, and deploying technical solutions, including experience in prototyping concepts for production environments.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience with collaborating and presenting to technical stakeholders or executive leaders.

Preferred qualifications

• Experience in one or more of the following areas: infrastructure modernization, application modernization, data management, data analytics, cloud artificial intelligence (AI), networking, migrations, or security.
• Experience in developing applications with AI features and capabilities, using proprietary or open models and frameworks including prompt and context engineering, and external systems integration.
• Experience in technical project management for cloud and AI workloads like production deployment planning, orchestration, and change management.
• Experience in communicating technical concepts to technical and non-technical audiences, including executive stakeholders.
• Experience in developing, documenting, and communicating enterprise architecture and end-to-end solutions including multiple technology and organizational domains.

* No experience is welcome to apply, training is provided

* Permanent role

* Working hours: 8.30am to 5.45pm (Mon-Fri)

Key Responsibilities:

• Perform on-site technical services at customer sites (local & overseas).

• Install, maintain, and troubleshoot semiconductor equipment.

• Perform routine and preventive maintenance (PM) to ensure optimal machine performance and reliability

• Travel overseas on short notice for service assignments (travel-ready role).

Requirements:

• ITE or Diploma in Electrical & Electronic, Mechanical, Electronics-Mechanical Engineering

• Willing to travel overseas within the Southeast Asia region if necessary

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

• Working Location: Ubi (Office), Island-wide project sites
• Working Time: 5 Days, 9am - 6pm
• Salary: $3,000 - $3,500

Roles & Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.

• Perform accurate transactions at ticketing touchpoints in accordance with protocol.

• Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.

• Resolve feedback, issues and concerns raised by guests.

• Motivate and guide part-time staff in delivering guest experiences.

• Assist to conduct training of part-time staff in consultation with section lead.

• Assist in wildlife-human management efforts:

o Update and maintain records of sightings and movements of wildlife.

o Educate guests on wildlife campaigns in the parks.

• Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

• Other relevant duties as assigned.
  
  

Job Requirements

• Minimum 1 year of relevant experience in hospitality or tourism industry

• Passion for the outdoors: a genuine interest in outdoor activities, and has the ability to meet the physical demands of the role, including harnessing guests, operating ride and removing guests from ride vehicles

• Prior customer service experience will be an advantage

• Excellent communications skills to engage diverse guest profiles

• Confident, energetic and outgoing personality

• Able to work on weekends and public holidays

• Well Established Company
• Basic $3000 - $3500 + Incentive + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday (8am to 5pm), Saturday (8am to 12pm)

Job Responsibilities:

• Finding and securing new customers
• Attend to client enquiry, site visit, understand, communicate product value, provide solution, negotiating and close deal
• Track customer interactions and sales data, coordinate efforts with marketing and stay informed about market trends to drive revenue and achieve company growth
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma qualification with minimum 1-2 years of relevant experience
• Possess with electrical and crane/hoist basic knowledge will be added advantage
• Preferable possess Singapore driving license

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Senior Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Senior) : SGD 5,500 to SGD 7,500 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description

• Industry/ Organization Type: Manufacturing (Semiconductor)
• Position Title: Service & Application Engineer
• Working Location: Science Park
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for project and application design proposals.
• Apply analytical problem-solving skills; handle tight timelines and challenging issues.
• Join internal and external meetings to define specifications for project execution.
• Coordinate between sales/marketing and technical service teams to meet customer needs.
• Support pre-sales technical discussions and presentations; align on cost and time estimates.
• Maintain strong, hands-on knowledge of semiconductor front-of-line equipment, especially wire bonders (gold/copper/aluminium).

APPLY NOW!!!

• Diploma or Degree in Engineering.
• At least 3 years of relevant experience, preferably with wire bonders and semiconductor assembly.
• Strong technical knowledge of front-of-line (FOL) assembly.
• Able to travel when required, occasionally within the Asia Pacific region.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79534 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Testing & Measurement/ Electronics
• Position Title: Service Engineer
• Working Location: Ayer Rajah (Walk distance from MRT)
• Working Hours: 5 days, Mon – Thu (8.30AM-6PM); Fri (8.30AM-5.30PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Install and commission equipment, ensuring it is correctly installed and operational, while training customers to understand its functions and safety features.
• Carry out routine preventive maintenance, calibration, modifications, and software updates on testing and inspection devices to maintain peak performance.
• Diagnose and fix issues in complex systems promptly, addressing electrical, mechanical, refrigeration, and software problems.
• Offer technical support and advice to customers via phone, email, or in-person visits.
• Perform on-site testing of equipment to confirm systems meet customer requirements.
• Minimize system downtime by providing quick and effective solutions to any client system issues.
• Maintain tools, testing apparatus, and facilities.
• Compile comprehensive service reports, maintenance logs, and installation documentation for each service task.
• Collaborate with the Sales Team to address customer demands and participate in project planning.

APPLY NOW!!!

• Minimum Higher Nitec in Electronics, Electrical, Mechanical, or a related field.
• Strong skills in problem-solving, analysis, and diagnostics.
• Preferably with good knowledge of reliability testing methods such as thermal, vibration, humidity, and environmental testing.
• Excellent customer service skills and capable of working independently.
• Willingness to travel internationally for occasional work-related trips or training on short notice.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #74725 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Responsibilities:

• Provide support to Business Unit across the range of services provided to the company staff;
• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time);
• Log, track, record and resolve system problems, incidents, issues, requests and queries raised by users through phone/email/ticket within SLA standards;
• Perform incident closure, verifying problem resolution with users and documenting resolution procedures;
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner;
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier);
• Support VOIP, conferencing and mobile service request;
• Take responsibility for identifying fixes for high priority problems, ensuring minimal business impact.

Requirements:

• Tertiary education (Diploma / Degree) in relevant field or equivalent;
• At least 5 years of working experience in helpdesk support/call centre environment is preferred;
• Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA;
• Good working knowledge on other IT domains, including software, hardware (EUC Endpoints/Printers), servers and network operations;
• Prior knowledge of System Administration Windows 10 and Windows Server 2012 / 2016, Microsoft Office 2013, Microsoft Intune, MDM, Okta (SSO), Sharepoint, Antivirus / Encryption, Office365 / Azure AD, AIX experience will be beneficial;
• Ability to multi-task, take initiative and work independently with multiple stakeholders;
• A can-do attitude with positive outlook, able to work under pressure.