Total 68 pr agent job vacancies in Customer Service category in Hong Kong

We are hiring Internship, you will be equipped with the necessary skillset and knowledge to better prepare you in securing your ideal job, especially in the digital space.

Responsibilities:

To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels.
Requirement

• Proficient in Microsoft Office.
• Knowledge in desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and Internet technology.
• Good oral and written communication skills and ability to establish and maintain effective working relationship.
• Ability to coordinate several diverse job requirements and projects.
• Ability to identify, research problems and resolve user issues.

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

- 1 Year Contract (Convertable)

- Up to $3,000

- Office hours

- Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Salary:

• Up to $3,000

Working hours:

• Mon to Fri: 9am to 6pm

Location:

• Bukit Merah

Requirements:

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.
• Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking clients

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joan@successhrc.com.sg (Registration No. R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Shipping Agent

Location: 6 Chin Bee Ave, Singapore 619930 (Boon Lay)
5 Days, 8.30am to 5.30pm

$2400 to $2800 + AWS

Requirements:

• Minimum 1 year working experience
• Experience in a shipping/ freight forwarding/ logistics industry an added advantage

Job Scope (Responsibilities):

• Process custom declaration and bill of lading
• Manage shipment arrangement for cargo clearance for delivery by air and sea freight
• Prepare and check import shipment documents
• Ensure proper coordination between warehouse staff, sales staff, shipping agents, oversees counterparts & vendors
• Work in a small team, covering all aspects of the forwarding process
• Basic admin duties such as billing, costings, and payment follow up
• Liaising with colleagues in Japan and Vietnam for shipping query
• On/ off-sites inventory stock take
• Support strategic purchasing request

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Salary: $2,000 – $2,500++

Working Hours: Monday to Sunday

Day Shift: 08:00 – 20:30 (including 1.5 hours break)

Night Shift: 20:00 – 08:30 (including 1.5 hours break)

Shift Overlap: 30 minutes (20:00 – 20:30)

Rest Days: 4 days per month

Job Responsibilities:

Front Desk Registration: Record and manage entry/exit details of vehicles and visitors.

Basic Patrol: Conduct routine checks around the factory to ensure cleanliness and proper functioning of facilities.

Night Duty: Handle gate operations, maintain logs, and oversee security during night shifts.

Environment Maintenance: Perform main road cleaning and basic landscaping upkeep within the factory premises.

General Support: Assist management with other daily operational tasks as required.

Job Requirements:

No Security Officer license required.

Able to work rotating shifts (including night shifts).

Responsible, reliable, and able to work independently.

Candidates with experience in factory duties, facility maintenance, or cleaning are preferred.

Work Location: Gul Circle (EW30, Green Line)

LEE LAI MUN 

R1657696

Join Our Team at MYMCA's Hospitality Department!

Are you passionate about delivering exceptional service and creating memorable experiences?

At MYMCA, our Hospitality Department is committed to excellence, ensuring seamless operations and outstanding guest experiences.

We are looking for a friendly and service-oriented Guest Service Agent to manage reception duties and provide excellent customer service to guests, members and stakeholders. The ideal candidate will be the first point of contact at MYMCA, ensuring a warm and professional experience for all visitors.

Key Responsibilities

• Perform guest check-ins and check-outs efficiently and professionally
• Handle room reservations and manage booking requests
• Attend to guest enquiries, special requests and feedback in a courteous manner
• Maintain guest records and front desk documentation
• Co-ordinate with housekeeping and maintenance teams to ensure smooth operations
• Deliver warm, welcoming and professional service to all guests
• Assist in ensuring overall guest satisfaction by proactively addressing concerns

Pre-Requisites

• Passion for hospitality and customer service
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and hotel management systems
• Ability to work independently and as part of a team
• Professional, organised and detail oriented
• Willing to work rotating shift, weekend and public holiday

Why Join Us?

• Be part of a meaningful organisation serving the community
• Work in a friendly and supportive team environment
• Gain valuable experience in customer service and front office operations

Service Desk Analyst/ Call Centre Agent x 3

Job Description

We are looking for an Service Desk Engineer/ Call Centre Agent to perform 24/7 Service Desk/ Call Support to ensure customer’s enterprise IT services are addressed and to restore normal IT service to affected users as quickly as possible.

Responsibilities:

• Involved in acting as a single point of contact to Customers/Users and Third party service providers.
• Responsible for monitoring enterprise IT Network, Systems and Servers.
• Handle Hotline Calls and e-Mails within agreed timeline.
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience. 
• Good experience in handling Call Ticketing.
• Strong teamwork and communication skills
• Excellent customer service skills and good phone etiquette.
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Only Singaporean

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Salary

Gross up to $3,000+

• $5000 Joining Bonus

• Annual Bonuses (up to 3 months)

• Company transportation provided at midnight

Key Responsibilities:

• Checking in passengers.
• Acting as a service ambassador to assist and guide passengers in using the Self Service Kiosk and Auto Bag Drops.
• Performing gate handling duties, including communication with airline crews and coordination of departure activities with various departments.
• Guiding and escorting transit passengers between the arrival gate and the Transfer Holding Area.
• Assisting passengers who require special assistance.
• Performing any other ad-hoc duties assigned by the supervisor.

Requirement-

• Open to Locals only
• Must possess minimally NITEC / Diploma
• Must be independent at times
• Must be able to commit to rotating shifts (morning/afternoon/night)
• Interested applicants please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)

Jerlynn Pang (R25142244)

Oaks Brisbane Casino Tower Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

RESPONSIBILITIES: 

• Register guests and assigns rooms. Accommodates special requests whenever possible. 
• Assists in preregistration and blocking of rooms for reservations. 
• Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. 
• Understands room status and room status tracking. 
• Knows room locations, types of rooms available, and room rates. 
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 
• Knows the location and types of available rooms as well as the activities and services of the property. 
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. 
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 
• Process guest check-outs. 
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. 
• Follows procedures for issuing and closing safe deposit boxes used by guests. 
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 
• Uses proper telephone etiquette. 
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. 
• Uses proper mail, package, and message handling procedures. Courier Mail Register 
• Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel. 
• Attends department meetings. 
• Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager. 
• Knows all safety and emergency procedures, Is aware of accident prevention policies. 
• Maintains the cleanliness and neatness of the front desk area. 
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. 

QUALIFICATIONS & REQUIREMENTS

Qualifications:

• Possess certificate or diploma in hospitality, tourism and related discipline.

Experience:

• Preferably minimum 1 year working experience in hotel- related or customer service-related position.

Personal qualities & attributes:

• Team player who is organised and able to work independently
• Outstanding communication and people skills
• Detailed oriented and strong customer service skills
• Well-groomed and professional disposition

Duties:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

Working hours: Mon-Fri office hours

Janeve

wa.me/6588183965

OR

Email me at janeve.ng@recruitexpress.com.sg

EA Personnel : Janeve Ng Choy Tong

C.E.I: R25159176

Company Registration No: 99C4599

Recruit Express Pte Ltd

POSITION SUMMARY

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.
• Requires to work 3 rotating shifts (including night shift), weekends and public holidays.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)