Total 910 operations engineer job vacancies in Customer Service category in Hong Kong

• Well Established Company
• Basic $3700 - $5000 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East / On-site
• Working hours : Normal working hours

Job Responsibilities:

Technical Service & Maintenance:

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Diagnose hardware/software faults, identify root causes, and recommend solutions.
• Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls).

Client Support & Training:

• Provide technical support and onsite training on Operation & Maintenance Manuals (OMM).
• Maintain strong client relationships, particularly with site engineers.
• Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines.

Documentation & Reporting:

• Complete detailed service reports after each servicing/e-call.
• Submit weekly/monthly reports on work activities, progress, and remedial actions.
• Maintain accurate filing, documentation, and tracking of all service records.

Site & Contractor Management:

• Monitor and manage contractor activities to ensure adherence to safety/operational procedures.
• Review site "Events and Actions," implementing corrective measures as needed.
• Plan, execute, and update daily work schedules.

Safety & Compliance:

• Strictly follow data center safety rules, regulations, and quality standards.
• Ensure all work activities comply with occupational safety guidelines.
• Support ad-hoc tasks assigned by superiors

Job Requirements:

• Minimum Diploma/Degree in Mechanical Engineering or equivalent with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are proud to be exclusively partnering with PureteQ A/S, a leading Danish innovator in their search for a Service Engineer to join their growing Singapore office.

As a Service Engineer, you will play a key role in supporting vessel operations across the region, ensuring optimal system performance, troubleshooting complex technical issues, and delivering high-quality onboard service support.

This position offers

• Exposure to advanced environmental marine technologies
• International vessel attendance opportunities
• A collaborative and fast-paced working environment
• Strong career development within a growing global organization
• An attractive remuneration package

Employees at PureteQ are empowered to take ownership, recognized for their technical expertise, and gain strong job satisfaction from resolving real-world challenges onboard vessels.

Role Requirements

• Proven service experience onboard vessels, ideally with BWTS and/or Scrubber systems
• Mandatory hands-on electrical troubleshooting capability
• Experience in system integrity, commissioning, and full-system understanding (formal engineering education preferred but not mandatory with strong practical experience)
• Strong communication skills and team-oriented mindset
• Willingness and flexibility to travel and work extended hours when required

SALLING SEARCH PTE. LTD.

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View/Edit Job Posting - Vetting Auditor (Ethylene)

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JOB DESCRIPTION

Job Title

Vetting Auditor (Ethylene)

Occupation

MARINE ENGINEER OFFICER

Job Description & Requirements

Salling Search is currently recruiting for a Vetting Auditor (Ethylene) for a leading gas carrier company.

Reporting to the Fleet Manager, Vetting, you will conduct internal vetting preparation and training onboard vessels, ensuring compliance with international regulations and driving continuous improvement in safety and operational standards.

Responsibilities

• Conduct internal vetting preparation and crew training onboard vessels as per schedule
• Identify areas for improvement and verify implementation of corrective and preventive actions
• Verify that ship staff carry out required procedures as per assigned routines and timelines
• Ensure vessels are managed and operated safely in accordance with the company's IMS procedures and all applicable local, national, and international regulations
• Actively participate in and support safety campaigns, both in creation and onboard implementation
• Ensure vessel compliance with SIRE and CDI requirements, and report any gaps or trends to the Fleet Manager, Vetting
• Verify that onboard Planned Maintenance System (PMS) processes are carried out in compliance with company processes, including use of permits, risk assessments, daily work plans, and toolbox meetings
• Monitor environmental compliance and early warning signs; suggest corrective measures including repairs and maintenance to prevent recurrence
• Carry out onboard training to close knowledge gaps on safety matters
• Analyse SIRE/CDI reports and verify that previously raised observations have been properly closed out
• Provide proactive input to the Fleet Manager, Vetting (Singapore & Copenhagen) to identify trends and improve vetting results
• Act as liaison between the vessel and senior management ashore
• Verify implementation of evolving changes to SOLAS, MARPOL, STCW, Class, Flag State, Oil Major, and other applicable requirements onboard
• Produce detailed inspection reports with explanations and photographic evidence of raised observations
• Ensure all crew members are well familiarised with the SIRE 2.0 regime
• Evaluate and provide inputs on Performance Influencing Factors (PIF) for fleet vessels
• Train onboard staff on accurate data submission and preparation for the PIQ

Requirements

• Sailed minimum as Master or Chief Engineer
• Minimum 24 months of experience as Master/Chief Officer or Chief Engineer/2nd Engineer on tankers (gas carriers preferred); shore-based superintendent experience on gas vessels considered as an alternative
• In-depth knowledge of rules and regulations governing vessel management
• Technologically driven and comfortable working in a digital environment with logical process development skills
• Ability to travel at short notice and manage a 24/7 on-call lifestyle (outside of vacations)
• Ideal candidate will be able to travel within Europe and countries around the west of the Atlantic Ocean on minimum notice
• Committed and responsible in meeting deadlines with excellent time management skills
• Independent, outcome-driven, organised, and resourceful
• Strong team orientation with the ability to manage cross-functional relationships in a dynamic, fast-paced environment
• Empathy towards all nationalities

Contact Kirc Lyndell Jareno at kirc@sallingsearch.com for more info or apply via our website.

Ellaine Legaspi Gorospe
Reg No: R1220634
EA License No: 15S7671

Pre-sales Support Engineer (ITE Standard)

Salary: $ 2500 - $ 3000 + OT
Address: 3 Bus stop from Tiong Bahru MRT
Working Hours: Monday - Friday / 8.45am to 6pm
                               Alternate Saturday / 8.45am to 1.15pm

Responsibilities

• Provide pre-sales support by assisting with technical information and solutions for projects
• Apply IT and networking knowledge to support customer success and enhance communication solutions
• Conduct product demonstrations and technical presentations to highlight the capabilities of our solutions.
• Manage the technical interconnection between our platform and partner systems.
• Provide technical consultation, integration guidance and support to clients during both pre-sales and implementation phases.

Requirements

• Diploma in Information Technology (IT) / Computer Engineering / Infocomm Technology (ICT) / Electronics Engineering
• Training provided

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Practice Customer Engineer (CE) with a specialty in infrastructure migrations, you will partner with technical sales teams and other CEs to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins for the migration of complex, enterprise workloads, in partnership with platform CEs, Google Cloud Consulting, and partners. You will leverage your expertise in our most strategic product areas to direct migrating pilot workloads as proof-of-concepts and demos to sell complex migrations of large enterprise workloads to customers. You will solve migration-centered customer issues and provide a critical feedback loop to influence customers, partners and product development. With your organizational, communication, and presentation skills, you will engage with customers to understand their business and technical requirements, and present practical and useful solutions to facilitate and de-risk the migration to Google Cloud.

Qualifications

Job responsibilities

• Drive the technical win for complex workloads within migrations to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-to-Market team.
• Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing pre-sales role.
• Experience with enterprise architectures and migration strategies for technologies such as cloud to cloud or on-premises to cloud.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

• Experience with data centers consolidation, relocation, migration, or virtualization projects.
• Experience in migrating, architecting and developing software or infrastructure for scalable, distributed systems.
• Experience in configuration management (e.g., Puppet, Chef, CFEngine, Salt), and functional operations of server, storage, and network functions.
• Experience with networking concepts (e.g., Routing, VPNs, load balancers, and firewalls).
• Experience migrating Linux workloads across private, public, or hybrid cloud environments.
• Experience with enterprise approaches for business continuity, disaster recovery, and backup and restore.

Job Description

• Industry/ Organization Type: Cooling Solutions Provider
• Position Title: Service Engineer
• Working Location: Kaki Bukit
• Working Hours: 5.5 Days, Monday – Friday (9am – 6pm), Saturday (9am – 1pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Perform periodic servicing, preventive maintenance, and troubleshooting of CRAC/ WDS and related systems.
• Diagnose hardware and software faults, identify root causes, and implement effective solutions.
• Execute equipment power-up/ down procedures and respond promptly to emergency service calls (e-calls).
• Provide technical support and onsite training to clients on Operation & Maintenance Manuals (OMM).
• Build and maintain strong client relationships, working closely with site engineers and customer engineering teams.
• Prepare detailed service reports and submit regular (weekly/ monthly) updates on activities, progress, and corrective actions.
• Monitor contractor activities, ensuring compliance with safety, operational procedures, and quality standards.
• Ensure adherence to data center safety regulations and support ad-hoc tasks assigned by management.

APPLY NOW!!!

• Minimum ITE/ Diploma in Mechanical or Electrical Engineering (or equivalent).
• With hands-on experience in maintenance and troubleshooting electrical and mechanical systems, preferably dealing with ACMV/ DX systems.
• Possess practical knowledge of CRAC/ WDS or critical infrastructure is an added advantage.
• Good problem-solving, analytical, and communication skills (both written and verbal).
• Willing to commit for standby duties, and ability to perform manual work in data center environments.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83561 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Product area

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Job description

As a Customer Engineer in the technical sales team, you will be supporting the enterprise segment. You will equip companies with Google tools to make technology at work more simple, secure and shareable. You will inspire leading companies and government agencies to work smarter with cloud or web first strategies through Chrome Enterprise and take advantage of advanced enterprise capabilities for administrative controls.

Qualifications

Job responsibilities

• Act as the primary platforms and devices enterprise solutions technical lead on key accounts. Bring together cross-functional agreement team members to design and execute comprehensive technical sales strategies and opportunity technical win plans.
• Work with the sales team to guide and accelerate the transition of leading companies, partners and government agencies to Chrome Enterprise, which encompasses Chrome Enterprise Premium, Chrome Operating System (OS), and their collective management tools.
• Identify key customer technical objections and develop the strategy to resolve technical impediments.
• Provide proactive consultation and strategic guidance for utilizing scalable enablement and funding programs to accelerate proof-of-concepts and pilots.
• Own the technical sales motion to accelerate new bookings, upsells, and expansions across the core enterprise portfolio (Chrome Enterprise Premium, ChromeOS, Cameyo, Pixel/AE, etc.).

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in a customer-facing or technical project management role.
• 5 years of experience working with enterprise operating systems including Chrome.
• Ability to communicate in English and Mandarin fluently in order to communicate in this customer-facing role.
  

Preferred qualifications

• Experience in the following areas of IT infrastructure: networking (e.g., VPN, Wireless, protocols), identity management (e.g., SSO, SAML, ActiveDirectory), and security (e.g., VPN, firewalls).
• Experience with application delivery including: web application and integration (e.g., HTML5, JavaScript, CSS), VDI solutions (e.g., Citrix, VMWare, RDP), and mobile apps.
• Experience with managed endpoint devices (e.g., PC or mobile), and the growing ecosystem of browser-based applications and collaboration tools.
  
• Deep knowledge of Google Cloud Platform or Google Workspace solutions.

Vestech Energy Sdn Bhd is a focused residential home Solar servicing force aims helping homeowner to generate and manage energy cost more effectively in a completely hassle-free way. Vestech Energy is a subsidiary of Solarvest Holdings Berhad which was founded in 2012 with the vision to create a world where clean energy is easily accessible to many.

The Customer Operations Executive serves as the primary point of contact between Vestech Energy and its clients following project handover. This role focuses on these areas:

1. Project Communication, Client Management & Reporting

• Monitor project and system timelines to ensure timely completion and delivery.
• Prepare and submit weekly project progress reports.
• Handle client enquiries and provide timely updates on project status.
• Maintain clear and professional communication with clients throughout the project lifecycle.

2. Customer Experience & Satisfaction

• Drive customer satisfaction initiatives by keeping clients informed and engaged throughout their project journey.
• Conduct customer experience and satisfaction surveys.
• Gather, analyse, and report customer feedback to identify opportunities for service improvement.
• Support the development and implementation of customer retention and engagement strategies.

3. Administration & Cross-Functional Support

• Work closely with various departments to support operational initiatives.
• Collaborate with internal and external stakeholders to resolve issues and improve processes.
• Organise and maintain departmental documentation and customer records, ensuring accuracy, accessibility, and compliance.
• Perform data analysis to support decision-making, reporting, and continuous improvement initiatives.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English. Mandarin speaking is an added advantage.
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Customer Service, Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

• Lead, manage, and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.

• Ensure professional and timely handling of customer enquiries, orders, quotations, service requests, concerns, and escalations.

• Communicate proactively with customers and internal stakeholders on order status, shipment updates, potential risks, and recommendations.

• Drive continuous improvement initiatives to enhance service processes, workflows, and overall service quality.

• Coordinate closely with internal departments to ensure timely order fulfilment and effective resolution of customer issues.

• Build and maintain strong relationships with customers, internal stakeholders, and management.

• Maintain accurate customer records, reports, and operational documentation.

• Ensure compliance with company policies, quality standards, and regulatory requirements.

Requirements:

• Diploma or Degree in Business Administration, Engineering, Operations Management, or a related discipline.

• Minimum 5 years of relevant experience in a supervisory, managerial, or leadership capacity within customer support, customer service, sales support, order management, or related functions.

• Experience in the machinery, equipment, manufacturing, engineering, semiconductor, electronics, or technical service industry will be advantageous.

• Strong communication, interpersonal, and stakeholder management skills.

• Customer-focused with a strong service mindset.

• Proven leadership and people management capabilities.

• Strong problem-solving, decision-making, and conflict resolution skills.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: mailto: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Location: Kaki Bukit
Salary: Up to $4400 (Basic) + AWS + VB
Working Hours: Monday to Friday; 8:45 am - 5:30pm

Key Responsibilities

• Lead testing & commissioning of newly installed equipment
• Identify equipment defect, perform analysis and execute restoration works
• Ensure all works comply with WSHA regulations & Environmental Policies
• Monitor & document all instruments to ensure properly calibrated and maintained

Requirements

• Min Diploma in Mechanical, Electrical or Mechatronic Engineering
• Capable of team leadership, staff motivation, and problem-solving

Email resume to chiewjie@recruitlync.com or WhatsApp +65 87848422 (No calling, thanks!)
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

Make an impact by:

• Design Kubernetes cluster architecture 
• Define deployment models for:

• Red Hat OpenShift (on-prem)
• Amazon EKS, Azure AKS, Google Kubernetes Engine (cloud)

• Deploy and configure Kubernetes/OpenShift clusters
• Implement control plane and worker node setup
• Develop Infrastructure as Code (IaC) for cluster provisioning
• Build reusable templates / golden images for clusters
• Implement GitOps pipelines for deployment
• Standardize Dev/UAT/Prod environments
• Deploy monitoring and logging stack (Prometheus, Grafana, ELK)
• Define baseline alerts, thresholds, and dashboards
• Integrate with enterprise monitoring / ticketing systems
• Provide 24×7 standby support, as required.

Skills for Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimal 3–5 years of working experience with Kubernetes (K8s) architecture and operations.
• Strong hands-on experience with virtualization, container platform and private cloud/Public technologies.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Platform Build & Engineering (Day-1)

• Design, deploy, and configure Kubernetes clusters (on-prem and cloud-based)
• Implement container platforms using OpenShift or managed Kubernetes (EKS, AKS, GKE)
• Define cluster architecture, networking (CNI), ingress/egress, and storage integration
• Automate infrastructure provisioning using IaC tools (e.g., Terraform, Ansible)

Operations & Support (Day-2)

• Perform cluster administration, monitoring, and performance tuning
• Manage upgrades, patching, and lifecycle of Kubernetes/OpenShift environments
• Troubleshoot cluster, pod, networking, and application issues
• Ensure platform availability, resiliency, and backup/recovery readiness

Observability & Automation

• Implement monitoring, logging, and alerting (e.g., Prometheus, Grafana, ELK)
• Build CI/CD pipelines integrating container platforms
• Automate operational tasks and standardize runbooks/SOPs

• Attend or lead a group of workers to job sites to carry out various activities including but not limited to:

1. RHVAC commissioning

2. Servicing

3. Troubleshooting

4. Installation of equipment/appliances

5. Coordination or Commercial meeting

6. Survey/inspection

• Resource and project planning
• Liaison with clients on project technicalities when required
• Write survey/inspection reports
• Write progress reports and close out reports for every assigned tasks
• Liaison with clients on project technicalities when required
• Assist Sales and Commercial Department on material & labour estimates for quotation purposes

QUALIFICATION

• Graduate of Mechanical Engineering or Refrigeration Engineering (Bachelor’s Degree)
• Minimum 2 year experience in RHVAC field
• Procient in Refrigeration Cycle and RHVAC troubleshooting
• Procient in written and oral English communication skill
• Procient in material take or and labour estimate for a given RHVAC project
• Good understanding on electrical circuit diagram and HVAC Controls (Electrical and PLC)
• Good grasp on technical writing
• Good leadership, coaching and analytical skills
• Able to work independently
• Team player
• Knowledge on Project Schedule Software or Autocad is an advantage
• Train Junior RHVAC Technicians
• Ensure compliance to Safety, Health and Environmental standards

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

About our client: Our client operates in the process and industrial plant engineering design and consultancy sector, supporting industries such as Oil & Gas, Power Generation, Petrochemical and Refining.

About the role:

• Provide technical assistance and commissioning support to clients during installation, commissioning, startup, and overhaul of mechanical equipment including centrifugal compressors, steam turbines, reciprocating compressors, and control systems.
• Perform troubleshooting, fault diagnosis, and resolution of control system issues in field environments.
• Support installation, servicing, maintenance, and startup of OEM equipment and systems.
• Interpret and read piping and instrumentation diagrams (P&IDs) for field execution and troubleshooting.
• Write clear and concise daily field reports to document job progress, issues, and resolutions.
• Ensure accurate completion of installation, commissioning, and startup documentation prior to demobilisation from site.
• Prepare and submit expense reports and timesheets in a timely and accurate manner.
• Record and report field issues to enable factory investigation, corrective actions, and warranty claim resolution.
• Provide training and guidance to customer operators and maintenance personnel when required.
• Ensure compliance with company technical standards, safety requirements, and quality procedures at all times.
• Undertake any other duties as assigned by management.

About you:

• Minimum Degree in Electrical & Electronics Engineering or Mechanical Engineering.
• At least 4 years of hands-on field service experience in Oil & Gas and/or Petrochemical industries.
• Strong experience in turbomachinery equipment such as compressors, steam turbines, and related rotating equipment.
• Familiarity with control systems such as Triconex, Siemens, Allen-Bradley PLCs, or equivalent.
• Ability to read and interpret P&IDs, technical drawings, and engineering documentation.
• Proficient in MS Office and MS Project applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills with customer-facing experience.
• Ability to work independently with a high level of integrity, responsibility, and professionalism.
• Willingness to travel extensively for overseas assignments.

Other:

• Work location: Central
• Work hours: 5-day workweek

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Kimberly Wong

EA Personnel Reg. No.: R1984508

• Company: Sales of Dental Equipment
• Location: Central
• Job role: Service Engineer/ Service Technician (20262)
• Training provided for entry level candidates

Job Description:

• Coordinate with local / overseas dealers / customers; in the installation, technical and service requirement (Countries in South East Asia)
• Coordinate with dealers / customers; in issues of product complaint / feedback
• Support onsite / remotely to dealers / customers; in regard to IT related installation, technical and services
• Be responsible for spare parts inventory management
• Be responsible for providing technical training to dealers / customers
• Other duties as assigned in accordance with business demands
• Specialized in Engineering – Electrical / Mechanical / IT or equivalent

Job Requirements:

• Possess at least a ITE Certification / Diploma in Engineering Discipline
• Good IT and computer knowledge preferred
• Relevant working experience will be advantageous
• Excellent interpersonal / communication skills to interact / explain to doctors / specialists
• Training provided for entry level candidates

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
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Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069

Roles & Responsibilities

Job Summary

Manage customer orders and enquiries, handle cargo documentation, coordinate with customer and operations teams, and ensure timely delivery while maintaining compliance with client procedures and preparing regular reports.

Responsibilities

• Process customer orders accurately and within required timeframes to meet delivery schedules

• Respond to customer enquiries and provide clear, timely sales quotations

• Manage customer requests efficiently to maintain smooth service operations

• Prepare and handle cargo documentation for import, export, and local trucking shipments

• Close job files monthly to ensure accurate record-keeping and reporting

• Liaise and coordinate with drivers, clients, and suppliers to ensure timely and smooth delivery of goods

• Ensure all activities comply with client’s standard operating procedures to maintain quality and consistency

• Coordinate with drivers and operations teams to complete orders fully and on schedule

• Prepare and submit monthly, weekly, and daily reports as required to track performance and operations

• Perform other ad-hoc duties as assigned to support team and operational needs

Company Overview

Trevo provides smart kiosk and self check-in solutions for the hospitality industry, helping hotels streamline guest experiences through automation, digitalization, and seamless integrations.

Job Summary

Join Trevo as a Support Engineer to deliver first-level technical support for hotel kiosk and self check-in systems, resolving issues remotely and onsite to enhance guest experience and operational efficiency.

Responsibilities

• Provide first-level technical support for kiosk and self check-in systems deployed at hotels to ensure continuous operation
• Troubleshoot hardware, software, network, and system-related issues to restore functionality promptly
• Perform remote diagnostics and resolve technical problems to minimize downtime
• Attend onsite support and maintenance visits to address complex or hardware-related issues
• Monitor support tickets and follow up with customers to ensure timely resolution and satisfaction
• Escalate complex technical issues to specialized internal teams for advanced troubleshooting
• Assist in kiosk setup, deployment, testing, and configuration to ensure proper system operation
• Coordinate with hotel operations, IT teams, and vendors during troubleshooting to facilitate effective issue resolution
• Maintain accurate documentation of incidents, resolutions, and support activities for knowledge sharing and audit purposes
• Communicate professionally with customers to ensure high satisfaction and clear understanding of support processes

Required competencies and certifications

• Basic understanding of computer hardware, networking, and Windows systems
• Strong troubleshooting and problem-solving skills applied to technical support scenarios
• Effective communication and interpersonal skills to engage with customers and internal teams
• Ability to work independently and collaboratively within a team environment
• Willingness to travel onsite to hotels as required for support and maintenance

Preferred competencies and qualifications

• Experience supporting kiosks or hotel technology solutions
• Basic understanding of hotel systems or Property Management Systems (PMS)
• Familiarity with remote support tools for efficient issue diagnosis and resolution
• Basic knowledge of networking concepts including IP, router, Wi-Fi, and VLAN

Other Information

Working Arrangement

• Hybrid working environment combining remote and onsite hotel support
• May require after-office-hours support during critical situations

Why Join Trevo

• Be part of a fast-growing hospitality technology company
• Exposure to innovative self check-in and automation solutions
• Opportunity to work with well-known hotel brands
• Career growth and learning opportunities in hospitality tech
• Collaborative and dynamic working environment