Total 834 infrastructure engineer job vacancies in Customer Service category in Hong Kong

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes
• Any other ad-hoc duties assigned

Working hours: 12 hours + Rotational shifts

Roles & Responsibilities:

· Engineering support to the pre & post-sales serviceactivities

· Able to understand and has a good knowledge in electronics(e.g. Electronic Circuit Diagram)

· Able to read and draw floor plans and schematic diagramsusing AutoCAD

· Proficient in writing daily reports

· Perform project coordination, system installation,termination, testing & commissioning

· Perform user operation training of the system installed

· Perform field service to troubleshoot and rectify systemfault

· Required to carry out standby duty for servicing andanswering calls

· Attend site coordination meeting and site walk

Requirements:

· NITEC and or Diploma preferably in Analogue, Digital andor Computer Electronics/Electrical.

· Minimum 2 years of relevant working experience

· Knowledge in electrical termination and troubleshooting isan advantage

· Knowledge of computer skills and software such asMicrosoft (Excel, Word, PowerPoint)

· Proficient in using Autocad

· Able to communicate well in written and verbalcommunications

· Able to work independently and adapt to a dynamic workingenvironment quickly

· Able to work under pressure to meet project deadlines andmultiple accounts/projects.

· Excellent problem solving and negotiation skills

· Organized, fast learner, proactive, able to multi-task andwith positive attitude

. 5.5 days working

Job Description:

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements:

Top 3 Mandatory skills:

1. Experience in handling ticket management and escalations in a service desk environment.
2. Strong troubleshooting and problem-solving skills for application-related issues.
3. Hands-on experience with ServiceNow or similar ticketing systems.

Skills which are good to have/optional:

1. Familiarity with ITIL processes (e.g., incident, problem, and service request management).
2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.

Job Description & Requirements

This role is ideal for engineers who enjoy hands-on technical operations, troubleshooting complex infrastructure issues, and driving automation initiatives within mission-critical environments.

Key Responsibilities

• Manage and support enterprise Microsoft Exchange and Active Directory environments.
• Ensure availability, performance, security, and integrity of messaging services.
• Administer user accounts, access controls, and Group Policy Objects (GPOs).
• Support incident, problem, change, configuration, backup, patch, and vulnerability management activities.
• Assess and implement service requests and change requests.
• Perform upgrades, migrations, patching, and platform maintenance.
• Monitor system health, capacity, performance, and availability.
• Troubleshoot and resolve complex infrastructure issues.
• Develop scripts and automation tools to improve operational efficiency.
• Maintain technical documentation, system diagrams, and operational procedures.
• Collaborate with infrastructure, engineering, and application teams to enhance platform performance and reliability.
• Evaluate and recommend new technologies and improvements.

Requirements

• Diploma or Degree in Computer Science, Engineering, IT, or related disciplines.
• Minimum 3 years of experience supporting Microsoft Exchange environments.
• Experience managing large-scale enterprise environments with 5,000+ mailboxes.
• Strong knowledge of:Microsoft Exchange Server (On-Premises)Active DirectoryGroup Policy (GPO)Windows Server Administration
• Hands-on scripting experience in PowerShell, Shell, Bash, or Python.
• Experience in incident, problem, change, and configuration management processes.
• Strong troubleshooting and analytical skills.
• Familiarity with Agile methodologies such as Scrum or Kanban is advantageous.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Solutions Expert (MCSE)
• Equivalent Microsoft infrastructure certifications

How To Apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Lin Jin Sen (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the “Apply Now” or email to andie.lin@achievegroup.asia for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation Of Collection Of Full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Marine & Shipbuilding / Marine Services
• Position Title: Marine Service Engineer
• Working Location: Jurong East
• Working Hours: 5 days (Monday-Friday, 8AM – 5PM)
• Salary Package: Basic Salary + Variable Bonus + Medical and Dental Benefits
• Duration: Permanent

Key Responsibilities

• Deliver prompt and effective technical support for assigned projects.
• Carry out onboard servicing, fault diagnosis, and repair of main engines.
• Support the installation, testing, and commissioning of machinery and equipment when required.
• Perform technical inspections and clearly communicate findings and issues to customers.
• Accompany the sales team on customer visits when necessary (around once per week).
• Assist the Supervisor and/or Project Leader throughout all stages of project execution.
• Progress to handling customer inquiries independently after one year, subject to performance.
• Any ad hoc duties as assigned.

APPLY NOW!!!

• Diploma in Mechanical / Mechatronic Engineering or any other related field
• Minimum 2 years of experience in marine industry, preferably on 2 stroke main engine / 4 stroke generator (Everllence or WinGD)
• Proven knowledge and hands-on experience with marine diesel engines
• Preferably with Class 3 driving license
• Ability to travel overseas on short notice
• Proficient in Microsoft Office applications (Excel, Word, etc.)

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82278 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Summary

We are seeking a proactive and technically versatile IT Support Engineer to provide dedicated remote technical support and infrastructure management. In this role, you will be the primary point of contact for remote users, ensuring their endpoints, productivity suites, and core infrastructure operate seamlessly. You will handle a mix of day-to-day helpdesk operations, proactive system maintenance, and cloud administration.

Key Responsibilities

• Remote Technical Support: Provide Tier 1 and Tier 2 remote support for end-users, diagnosing and resolving hardware, software, and network issues efficiently.

• Cloud & Workspace Administration: Administer and support enterprise productivity suites, particularly Microsoft 365 (Exchange, SharePoint, Teams).

• Infrastructure & Network Monitoring: Monitor the health of remote systems, including managing Windows Server, Synology NAS environments and configuring/troubleshooting FortiGate firewalls and VPNs.

• Server & Virtualization Maintenance: Support Windows Server environments (Active Directory, Domain Controllers) and manage virtualization platforms (VMware, Hyper-V).

• Backup & Disaster Recovery: Ensure data integrity by monitoring and executing backup routines using tools like Windows Backup, Synology Active Backup, Synology Hyper Backup, Veeam, and assisting in system recovery scenarios.

• Technical Operations & Computer Hygiene: Execute routine system audits, endpoint updates, and general computer hygiene tasks to ensure security compliance and optimal performance.

• Documentation & Automation: Maintain accurate technical logs, update standard operating procedures (SOPs), and assist in basic workflow automation.

Core Requirements

• Education: Diploma or Degree in Information Technology, Computer Science, or a related field.

• Experience: Minimum 2 to 4 years of proven experience in an IT Helpdesk, System Administration, or Remote Support role.

• Technical Competencies:

  • Strong proficiency in managing Windows Server environments and Microsoft 365 tenant administration.

  • Hands-on experience with network-attached storage (Synology preferred) and network security appliances (e.g., FortiGate).

  • Familiarity with virtualization technologies (VMware, Hyper-V) and backup solutions (Veeam).

  • Solid understanding of standard networking protocols (DNS, DHCP, TCP/IP, VPN).

• Soft Skills: Excellent problem-solving abilities with strong written and verbal communication skills to guide remote users effectively.

• Good to Have: Familiarity with scripting or workflow automation (e.g., Python, PHP, JavaScript, or Zoho Deluge) is a strong advantage.

• 5 Work Days Per Week
• Current Office Near to Kaki Bukit MRT
• Will Relocate to Tai Seng MRT in August 2026
• Medical Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

We are open to hire Senior Desktop Support Engineer / IT Support Specialist / Assistant IT Manager (Desktop & Infrastructure) - Depends on Years of Experience (1 Headcount Only)

End User Support & IT Operations

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting hardware, software, network, email, and system-related issues.
• Install, configure, test, and maintain employee workstations, laptops, mobile devices, telephones, printers, projectors, access control devices, and other I! peripherals.
• Maintain IT asset inventory, software licenses, standard desktop images, and conduct regular asset audits.

Microsoft 365 & User Lifecycle Management

• Manage Microsoft 365 environment, including setup, configuration, administration, and ongoing maintenance.
• Support employee onboarding and offboarding activities by coordinating with HR on account creation, access provisioning, equipment preparation, email setup, and account deactivation.
• Manage and maintain corporate email systems, Teams, OneDrive, and other Microsoft collaboration platforms.

SharePoint, Intranet & Collaboration Platforms

• Manage and maintain the company's SharePoint environment, corporate intranet, shared folders, and departmental collaboration sites.
• Support business users in document management, access control, workflow configuration, and collaboration platform enhancements.
• Ensure proper governance, permissions management, and data organization across collaboration platforms.

Network & Infrastructure Administration

• Monitor, maintain, and troubleshoot office network infrastructure, including switches, routers, firewalls, wireless access points, VPN solutions, and server room equipment.
• Perform regular network health checks, identify performance bottlenecks, and ensure network availability, stability, and security.

Vendor Management & IT Procurement

• Liaise with external vendors, service providers, and telecommunications partners (e.g., Singtel) for IT infrastructure, internet connectivity, maintenance services, and project implementations.
• Coordinate procurement, deployment, and lifecycle management of laptops, IT hardware, software licenses,

IT Projects

• Participate in IT infrastructure projects, system upgrades, and office expansion or relocation initiatives.
• Coordinate relocation of IT equipment, network infrastructure, server room facilities, internet services, and end-user devices.

Systems Administration & Process Improvement

• Maintain the daily operation of business systems, including email, file sharing, collaboration tools, and authentication platforms.
• Develop, review, and maintain operational procedures, technical documentation, user guides, and disaster recovery plans.
• Serve as the administrator for WeCom (Corporate Communication Platforms) & others

Stakeholder Management & Reporting

• Work closely with HR, Finance, Operations, and business departments to understand IT requirements and deliver suitable technology solutions.

Others:

• Any ad-hoc duties required as assigned by the manager

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Job Description

Applied Materials is seeking a highly experienced and strategic Director, Technical Engineering (NAND) to lead technology engagement, process engineering excellence, and customer collaboration for advanced NAND memory solutions. You will work closely with key customers and internal stakeholders to solve complex integration challenges and influence product and technology roadmaps.

Key Responsibilities

• Act as the subject matter expert for NAND technologies. Drive development and optimization of process solutions across etch, deposition, patterning, and integration.
• Lead root cause analysis and resolution of complex yield and defectivity issues. Guide technical strategy aligned with future NAND technology nodes.
• Serve as the primary technical interface for strategic NAND customers. Build strong relationships with customer engineering and fab leadership.
• Lead technical reviews, escalations, and roadmap discussions. Translate customer requirements into actionable engineering solutions.
• Oversee PSE activities covering installation, qualification, and process optimization.
• Drive improvements in yield, throughput, and tool performance. Establish best practices and ensure consistent execution across global teams.
• Partner with R&D, Product Engineering, Operations, and Commercial teams. Provide field insights to influence product development and enhancements.
• Build organizational capability in advanced NAND process technologies. Foster a culture of innovation, accountability, and customer focus.

Requirements

• PhD or Master’s in Electrical Engineering, Materials Science, Physics, or related discipline.
• 15+ years in semiconductor industry with strong focus on NAND memory.
• Experience in process integration or module engineering (etch, deposition, CMP, or patterning).
• Proven years of experiences in leading and mentoring a highly-performing and technical engineering teams.
• Proven track record supporting high-volume manufacturing and customer-facing roles.
• Experience with leading NAND manufacturers is highly preferred.

Work Location

• Upper Changi

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support if necessary/activated. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our client is a MNC, one of the leading players in the automation machinery sector. Due to business needs, they are now recruiting a Service Engineer to be part of their Customer Service team for ongoing transformation projects. They are located in the east - easily accessible.

The Service Engineer's responsible is:

• Provide after-sales service and technical support for automated equipment and systems.
• Troubleshoot and resolve mechanical issues both on-site and remotely to ensure smooth machine operations.
• Assist with machine improvement works, upgrades, and modification projects based on customer requirements.
• Ensure equipment performance, product quality, and process reliability meet company standards.
• Offer technical guidance and support to customers and internal stakeholders on project-related matters.
• Coordinate closely with internal teams and external vendors to support service activities.
• Handle additional tasks and responsibilities as assigned.

Job Requirements:

• Min ITE in Mechanical Engineering related discipline
• Min 3 years of service engineer experience in automation industry.
• Comfortable to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)