Total 930 firmware engineer job vacancies in Customer Service category in Hong Kong

Job Summary & Responsibilities

• Responsible for installation, repair, and maintenance of Onto products
• Respond to down-tool situations and provide scheduled maintenance within the SEA region.
• Support any required aspect of field operations, including system hardware, software, PCs, networking, and related technologies.
• Submit required service documentation and provide technical feedback to the US factory.
• Act as the primary technical and administrative liaison with customers for assigned projects.
• Provide feedback to the Sales team, identifying potential leads and customer needs.
• Support continuous product improvement through service feedback and issue reporting.

Qualifications

• minimum 3 years of Field Service experience in the semiconductor industry preferred.
• Hands-on experience with equipment fault detection, including electrical, mechanical, and software troubleshooting.
• Bachelor’s degree or diploma in Engineering or related fields.
• Ability to work independently while being effective within a team structure.
• Strong interpersonal skills with excellent customer communication.
• Proficient with Microsoft Office tools (PowerPoint, Word, Excel).
• Willingness to travel up to 50%.

Support Engineer (Additive Manufacturing)

Location: Kallang, Singapore
Company: Make3D – A Division of EPECOM Graphics Pte Ltd

About Us

Make3D, a division of EPECOM Graphics Pte Ltd, provides advanced 3Dprinting, 3D scanning, and digital engineering solutions to industries including manufacturing, education, and product development. We support clients across Singapore and the region with cutting-edge technologies and engineering services.

The Role

We are seeking a Support Engineer to handle technical support, equipment servicing and project execution.

This role is critical in ensuring smooth operation of our solutions, supporting both internal teams and external customers. You will be involved in installation, troubleshooting, training and hands-on technical work across our range of 3D technologies.

Key Responsibilities

• Provide technical support for 3D printers, 3D scanners and related systems
• Perform installation, commissioning and maintenance of equipment at customer sites
• Troubleshoot technical issues and provide timely solutions
• Support project execution including 3D printing, 3D scanning and related services
• Conduct training sessions for customers on equipment usage and best practices
• Maintain workshop tools, equipment and working environment
• Assist in inventory and equipment management
• Prepare service reports and update progress regularly
• Work closely with the sales team to support pre-sales and post-sales activities

Requirements

• Diploma/Degree in Mechanical Engineering, Mechatronics or related field
• Hands-on and willing to work on-site and in workshop environments
• Basic understanding of engineering tools and systems
• Good problem-solving and troubleshooting skills
• Responsible, responsive and able to work independently
• Good communication skills when dealing with customers
• Willing to travel within Singapore for site visits

Added Advantage

• Experience with 3D printing, 3D scanning or CAD software
• Knowledge in CNC, product design, or manufacturing processes
• Prior experience in technical support or field service roles

What We Offer

• Hands-on exposure to advanced 3D and engineering technologies
• Opportunity to work on real-world industrial projects
• Structured training and skill development
• Career growth in a technical and engineering-focused environment
• Supportive team with regional exposure

Why Join Us

This role provides strong technical exposure and career progression for individuals interested in engineering applications, field service, and advanced manufacturing technologies.

Interested candidates are invited to apply by sending their resume to [chris@epecomgraphics.com.sg].

Provide field service support in either the operation or maintenance of the semiconductor lithography equipment in cleanroom.

Description

1) Install, configure, and test equipment or systems at customer sites.

2) Perform preventive and corrective maintenance on equipment.

3) Diagnose technical issues and carry out necessary repairs.

4) Provide on-site and remote troubleshooting support.

5) Train clients and end-users on equipment operation and maintenance.

6) Maintain accurate service logs, reports, and records of work performed.

7) Ensure compliance with safety, regulatory, and company standards.

8) Communicate effectively with clients to understand needs and provide solutions.

9) Advise customers on equipment upgrades or replacements when needed.

10) Travel frequently to customer locations for service and support.

11) Coordinate with internal teams for escalations and improvements.

12) Share field feedback to improve product design and service.

Requirement

Diploma or higher in Electrical Engineering or equivalent combination of education and experience.

At least 2 years job related experience

Knowledge and skills in the application of electrical engineering principles, processes and practices.

Knowledge in regulations, codes and safety practices associated with electrical systems

Knowledge of Office and engineering/technical related computer applications, databases and systems.

Comfortable to work 12 hour shift routine and on weekends

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor/Master Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering
• Good interpersonal/communication skills in understanding customer needs
• Shows initiative and can work independently
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
• Candidates without work experience can be considered for entry position

Key Responsibilities

• Provide back-office support, including preparation of retrofit and MES quotations.

• Manage SEA spare parts inventory, including planning, ordering, storage, and distribution.

• Support field service activities such as repair, preventive maintenance, installation, and commissioning.

• Troubleshoot and analyze machine issues (electrical, mechanical, and process) mainly via remote support.

• Conduct on-site customer training on equipment operation, safety, and maintenance when required.

• Support process optimization, production ramp-up, and equipment performance improvement.

• Perform test soldering for demos and evaluations, and support machine assembly/disassembly for exhibitions.

• Maintain service reports, records, and technical documentation.

• Collaborate with regional service and sales teams to ensure customer satisfaction.

Requirements

• Bachelor’s degree in Electronics, Mechanical Engineering, or related field.

• 3–5 years of experience in machine service, installation, or process support (electronics manufacturing preferred).

• Strong understanding of electrical/pneumatic diagrams and technical drawings.

• Experience in troubleshooting mechanical and electrical systems.

• Familiar with SAP, MS Office, machine software, CRM, and related tools.

• Willing to travel frequently within the SEA region.

• Strong analytical, problem-solving, and customer-oriented mindset.

If interested, please submit your application to cvs@jdawms.com with your expected salary and resume.

We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai 

EA License No: 23S1595 | EA Registration No: R25127838

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

• Responsibilities:
• To conduct service on Machinery, Sensors, Instruments, as well as any required service call.
• To troubleshoot and perform preventive maintenances on Machinery, Sensors, Instruments.
• To involve Testing & Commissioning on New Installed Production Plant.
• To Maintain Proper Equipment Operation, Service Reports, Preventive Maintenance records and other system-related documentation.
• To assist with Engineering drawings and documents when in office.

• Requirements:
• Diploma/Professional Degree in Engineering (Electrical/Mechanical) or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Engineering – Electrical, Mechanical, or equivalent.
• Fresh graduates are welcome to apply.
• Required to travel overseas and able to work under pressure, work longer hours if required.
• Strong communication skills and self-management, as often required to work independently.

Responsibilities:

• Carry out daily hands-on maintenance and inspections to ensure all assigned tasks are completed in accordance with service requirements, safety standards, and SUBSAFE procedures.
• Perform troubleshooting and rectification of mechanical and marine diesel systems, including removal, servicing, installation, and system tightness testing.
• Conduct joint inspections and acceptance with ship representatives, and coordinate with ship crews to perform functional testing of ship systems.
• Execute replenishment of submarine supplies, including gases, fuel oil, lubricating oil, and hydraulic oil.

Requirements:

• Preferably at least 3 years of relevant working experience; candidates without prior experience are welcome as training will be provided.
• Proficient in the use of mechanical tools and equipment including spanners, ratchet wrenches, lever blocks, and chain hoists.
• Able to read and interpret technical documents such as 2D assembly drawings and schematic diagrams.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

Responsibilities:

• Governance IT Service, procurement and assets management
• Local VIP case support
• To coach junior engineer for IT cases and as escalation point to handle users cases
• Support local huge meeting/live stream events, clearly understand requestor’s scenario and requirement, establish video/audio devices connection and ensure no incidents during the event.
• Provide L1 & L2 IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Ensuring proper documentation, notification, tracking, and follow up of all incidents.
• Manage and mentor onsite team in Asia Pacific
• Manage vendors for Project Delivery
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes

Requirements:

• Min. Diploma in IT Technology or its equivalent
• Minimum of 3-5 years of experience in providing L1 & L2 IT support to end-users.
• Proficiency in troubleshooting and resolving technical issues with Windows.
• Good knowledge and experience in supporting Microsoft Office applications, VPN, SharePoint, and user client hardware.
• Basic knowledge of IT infrastructure related Desktop / Laptop / Network / Wifi
• Solid understanding of incident management processes and ability to document, notify, track, and follow up on all incidents.

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

The Company

Our client is a top‑tiertechnology company seeking a Senior IT Support Engineer to support complex ITenvironments across end‑user systems and platforms. This rolerequires strong hands‑on technical expertise, excellentcommunication skills, and the ability to operate in a fast‑paced, enterprise‑level setup.

The Role

• Provide advanced IT support across macOS,Windows, and Linux environments
• Support and maintain complex ITinfrastructures in a corporate or enterprise setting
• Troubleshoot hardware, software, and system issues across multiple operating systems
• Act as an escalation point for complex technical issues
• Support users with a high level of professionalism and clear communication
• Work with ServiceNow for ticketing, incident,and request management
• Perform basic network troubleshooting(LAN/WAN, DNS, DHCP, VPN concepts)
• Collaborate with internal IT teams to improve system stability and user experience

Your Profile

• Minimum 5 years of experience in IT Support within complex IT environments
• Strong hands on knowledge of: macOS Windows Linux
• Experience supporting enterprise end userenvironments
• Solid communication skills, able to engage with both technical and non-technical users
• Basic networking knowledge (trouble shooting and diagnostics)
• Experience working with ServiceNow or similar ITSM tools

Apply Today

Please send your resume, in WORD format only and quote reference number DC13421034, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Dmitriy Chervinskyi EA Registration no.: R22108655

Responsibilities:

• Provide technical support for installation, maintenance, and troubleshooting of vacuum and semiconductor processing equipment at customer sites.
• Support and execute Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) to validate system performance and process requirements.
• Ensure readiness and proper control of service tools, including calibration and compliance with operational standards.
• Prepare detailed service documentation, including maintenance reports, fault analysis, and service logs, in accordance with company procedures.
• Manage engineering documentation, including schematics, P&ID drawings, revision control, and RFIs to support field service operations.

Requirements:

• ITE/Diploma in Electrical, Mechanical, Mechatronics Engineering or related field.
• 1–3 years of experience in equipment servicing, preferably in semiconductor, vacuum technology, or industrial machinery (training can be provided for junior candidates).
• Hands-on, willing to work on-site and travel when required, with basic troubleshooting skills in electrical/mechanical systems.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

MFP Management

• Manage and maintain a fleet of Ricoh MFPs.

• Troubleshoot basic issues and escalate when required.

• Monitor and manage print solutions (e.g., Papercut, Printanista).

• Perform preventive maintenance and replace consumables when needed.

Print Room Operations

• Process and deliver print jobs accurately and on time.

• Operate print room equipment such as cutters, laminators, wide-format printers, and other devices.

• Maintain a clean, safe, and organized print room environment.

• Monitor and manage paper, consumables, and supplies inventory.

Record Keeping & Reporting

• Document and report incidents, maintenance tasks, and repairs.

• Maintain detailed usage records of equipment and consumables.

Administrative Duties

• Tabulate, report, and submit monthly meter data.

Customer Support Engineer/ Specialist

Aviation Company @ Changi (Prefer candidate stays in the East)

Working Hours: 8am to 5.30pm

Salary: $4200 to $5500

Department: Programme

Report To: Customer Support Manager

Job Objectives:

• Support Program and Quality initiatives and activities with a high level of efficiency, integrity, enthusiasm and strive for excellence in all endeavours.

Roles And Responsibilities:

Support SAM’ customers and ensure customer satisfaction by:

1. Providing prompt & relevant technical / information assistance to each customer
2. Gather & communicate customers’ feedback concerning SAM’s product quality, delivery & services to SAM management
3. Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all SAM and Customer rules, compliance, quality and safety policies

1. Ensure & practice good housekeeping
2. Observe all safety rules of the company and at customer premises
3. Exercise safety precautions
4. Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

1. To receive training for competency to perform failure analysis
2. Correctly identify & verify all defective products made by SAM

Defect & Crisis Management

1. Lead & execute control & containment activities in the event of quality trouble
2. Be familiar with & exercise proper trouble escalation, if the need arises
3. Perform on-the-job task when appropriate (as per training planning)

Skills -

• Hands-on skills is a plus
• Computer literate with good working knowledge of Microsoft Office
• Proficient in oral and written communications and good interpersonal skill
• Ability to lead, manage, motivate and negotiate with employees at all levels.
• Ability to work under minimal supervision, work under pressure and propensity to meet timeline.
• Team player, adaptive to organizational change and flexible in embracing changes.
• Possess capacity to multi-task, meticulous to details, analytical and strong commitment to overall job responsibilities.
• Experience in program/project management or equivalent

Education level -

• Degree in any Engineering discipline,
• Those without experience are welcome to apply as Training will be provided
• Diploma in Engineering discipline with 2 years of engineering experience

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599