Total 1 Director/C-Level data entry job vacancies in Customer Service category in Hong Kong

The Senior Director, Service Delivery Lead Data & AI (Operations) is accountable for Agile delivery, scaling, and operational excellence of Data, AI, and Agentic AI initiatives across core operational domains such as servicing, claims, and underwriting. This is a Group role coordinating delivery across multiple LBUs to ensure solutions are deployed effectively into live operations.

Key Responsibilities

• - Own end-to-end delivery and service performance of Operations Data, AI, and Agentic AI initiatives.
• - Lead disciplined Agile delivery in regulated, high-availability environments.
• - Oversee delivery of Agentic AI solutions embedded into operational workflows with strong governance and auditability.
• - Act as the central Group coordination point for Operations Data & AI delivery across LBUs.
• - Ensure all production Data and AI services meet agreed SLAs, availability, and resilience standards.
• - Drive continuous improvement through Agile retrospectives and service performance metrics.
• - Lead senior delivery and service leaders across geographies and vendor partners.

Qualifications & Experience

• - 12–15+ years in senior delivery, service, or transformation leadership roles.
• - Strong experience delivering Data, AI, and Agentic AI solutions into live operational environments.
• - Proven experience applying Agile and hybrid Agile models in regulated domains.
• - Strong stakeholder management experience across Group and LBU environments.
  

EA Number: - 11C4879