Senior Director, Service Delivery Lead – Data & AI
Full-time
Director/C-Level
2 months ago
The Senior Director, Service Delivery Lead Data & AI (Operations) is accountable for Agile delivery, scaling, and
operational excellence of Data, AI,.....
The Senior Director, Service Delivery Lead Data & AI (Operations) is accountable for Agile delivery, scaling, and
operational excellence of Data, AI, and Agentic AI initiatives across core operational domains such as servicing, claims, and underwriting. This is a Group role coordinating delivery across multiple LBUs to ensure solutions are
deployed effectively into live operations.
Key Responsibilities
- - Own end-to-end delivery and service performance of Operations Data, AI, and Agentic AI initiatives.
- - Lead disciplined Agile delivery in regulated, high-availability environments.
- - Oversee delivery of Agentic AI solutions embedded into operational workflows with strong governance and auditability.
- - Act as the central Group coordination point for Operations Data & AI delivery across LBUs.
- - Ensure all production Data and AI services meet agreed SLAs, availability, and resilience standards.
- - Drive continuous improvement through Agile retrospectives and service performance metrics.
- - Lead senior delivery and service leaders across geographies and vendor partners.
Qualifications & Experience
- - 12–15+ years in senior delivery, service, or transformation leadership roles.
- - Strong experience delivering Data, AI, and Agentic AI solutions into live operational environments.
- - Proven experience applying Agile and hybrid Agile models in regulated domains.
- - Strong stakeholder management experience across Group and LBU environments.
EA Number: - 11C4879
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