Total 5 Manager data entry job vacancies in Customer Service category in Hong Kong

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes

Job scope:

• Managing the project from tender to completion
• leading a team (Team size is around 10~15 which comprise of Engineers, Supervisors, Safety Coordinators, Drawing Manager, Drafters, etc.)
• Drawing submission (Check & Oversee)
• Getting material approval (Documentation etc.)
• Manage the Sub Contractor
• Planning & sequencing of work
• Liaise with clients, owners and consultants regarding project requirements and schedules
• Resolve all matters that arises
• Deliver the project on time, with quality and on budget
• Control budget, manage expenses and cashflow.

• Reputable Data Center owner in Singapore
• Job scope: APAC

About Our Client

Our client is a leading global data centre operator headquartered in Singapore, with operations across Asia, Europe, and the US. They develop and operate large-scale, high-performance data centres that support hyperscale and enterprise customers worldwide.

Job Description

• Provide engineering support for data centre operations as the SME for electrical and other critical systems.
• Lead root cause analysis (RCA) for technical issues and implement corrective and preventive actions.
• Act as the Level 2 / Level 3 escalation point for complex infrastructure issues from site operations teams.
• Develop and maintain engineering standards, procedures, MOPs, drawings, and testing documents.
• Manage the lifecycle of critical equipment, including maintenance strategy, upgrades, and replacement planning.
• Conduct risk assessments to identify points of failure and recommend mitigation measures.
• Support business continuity and disaster recovery planning from an engineering perspective.
• Work closely with teams such as Site Operations, Service Assurance, and Technical Service Management to ensure smooth operations.
• Collaborate with the Technology and Project Delivery team to improve the design and maintainability of new data centre builds.

The Successful Applicant

• Bachelor's Degree in Electrical Engineering.
• At least 8 years of experience in operations, maintenance, commissioning, construction, or design of mission-critical facilities (data centre experience preferred).
• Regional experience is an advantage.
• Certifications related to Energy and Environmental Management such as SCEM, Green Mark, LEED GA, or LEED AP are preferred.
• Experience managing certification programmes such as ANSI/TIA-942, Uptime, BCA-IMDA Green Mark, SS564, LEED, or ISO.
• Professional certifications such as PE, PMP, Chartered Engineer, or Uptime Accredited Tier Designer/Specialist are preferred.
• Familiar with industry standards such as ASHRAE, Uptime Institute, ISO, NFPA, and Singapore Standards.
• Strong communication and stakeholder management skills.

What's on Offer

• Permanent role with opportunities for career growth.
• Work within a reputable company in the Data Center sector.

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-032026-6964453

Phone number

+65 6533 2777