Total 64 computer security job vacancies in Customer Service category in Hong Kong

This role is being offered in partnership with our recruitment partner. If selected, your employment contract will be issued by the recruitment partner, but you'll be working directly with Acer Computer (Singapore) Pte Ltd.

Job Description

• Troubleshoot and resolve technical issues of new computer products and peripherals at customers' sites
• Diagnose customer reported faults on electronics devices (Notebook, Desktop, All-In-One, Monitor, Tablet, Mobile etc), replace faulty hardware parts (such as MB, LCD, HDD etc.) and service the computer to working condition at customers’ sites
• Carry out repair solutions with software or part/component replacement at customers’ sites
• Deploy, setup and configure new computer hardware and software system at customers' sites
• Communicate with customer on technical issues
• Able to dismantle and assemble electronics devices properly without causing damage
• Preferably with experience in repair notebook/laptop (e.g. change Motherboard, LCD, battery, speaker, keyboard, charging port, SSD, HDD, RAM, casing, hinges, LCD bezel/cover etc)
• Able to diagnose and identify malfunction of motherboard/LCD if it is manufacturing defect or Customer Induced Damage (e.g. Liquid Spillage, screen crack)
• Proactive in problem solving and following up and close all repair cases timely
• Adhere to company SOP to meet with SLA, KPIs and repair process and systems
• Maintain good housekeeping and follow safety work management systems and procedure at all times
• Report suspected high failure part/component/incident to Service Manager/HQ/ODM for investigation and resolution
• Perform Ad-Hoc duties as and when assigned by the company

Requirements

• Preferably 1 year experience in servicing / deploying computer equipment
• Prior experience in computer hardware repair and servicing, data transfer, system migration, imaging and application is an added advantage
• Familiar with using internet and mobile application
• General Technical Trouble-shooting on I.T hardware such as Desktop, Notebook, Monitor, All-in-One, Tablet, Chromebook etc
• Basic knowledge on office application products, Windows OS, Chrome OS and Office 365
• Must be able to multitask and work independently

Basic skills required

• ITE / Diploma in Computer, Electrical & Electronics Engineering
• Customer service-oriented with good interpersonal skills

Other Information

• A Class 3 Driving license is an advantage
• 5.5 day work week

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Company Overview

EPS COMPUTER SYSTEMS PTE LTD is a leading IT services company and specialist in

IT Contract Staffing
IT Manpower Outsourcing
IT Technical Support Services
IT Consultancy Services
Service Desk / Contact Centre Management

Job Description

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years forsupport or Developers willing to learn with good knowledge of Java, Unix, SQL

• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell.
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus.
• Exposure to banking industry is a plus.
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills.
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment

Kindly take note of the following details for shiftwork

Transport is claimable

before 7am (for morning shift 6am to 3pm) ,

after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

Morning shift 6am to 3pm

General shift 9am to 6pm.

Afternoon shift 2pm to 11pm

Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays.

Interested candidates may apply to bernice@eps.com.sg withy our detailed Resume.

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Assist users by diagnosing and resolving hardware, software, and network issues to ensure uninterrupted IT service
• Maintain and monitor IT infrastructure including computer systems, networks, and software applications to ensure optimal performance
• Train users on software applications and IT systems to enhance user competence and promote proper equipment use
• Evaluate organizational IT and infrastructure needs to support future growth and technology requirements
• Analyze data processing requirements to design and plan effective data processing systems aligned with business goals
• Collaborate with data processing and project managers to coordinate IT initiatives and ensure project success
• Determine and recommend optimal hardware configurations to meet organizational performance and scalability needs
• Ensure system operations comply with technical specifications and organizational standards for reliability and security

This role is being offered in partnership with our recruitment partner. If selected, your employment contract will be issued by the recruitment partner, but you'll be working directly with Acer Computer (Singapore) Pte Ltd.

Responsibilities

• You will be working in the Service Centre, responsible for the opening and closing of the Service Centre main entrance. Ensure that Temp Scanner and Queue system are power up ready to use. Ensure that the customer seating area is clean and neat. Hand sanitizers are in place.
• Handle frontline customer service and answering customer enquiries. Focus will be the payment and collection area.
• Manage and reduce customer queue waiting.
• Perform general admin duties and documentation.
• Ensure that customer repair units are properly kept in the rack and document the rack location in CSS (system) for easy retrieval and SMS customer for collection.
• Upon customer collection of their repair unit, ensure customer e-sign on the Service Report.
• Follow up with SMS reminder till customer repair units are collected or to disposal after 30 days for no collection for out of warranty units.
• Process and email customer to provide service feedback on their recent repair case.
• Safe keeping of cash float.
• Ensure that payment settlement (cash/NETS/VISA receipts, Service reports/Invoice) is accurate and submitted to Finance daily.
• Ensure that payment machines such as NETS/VISA are working at all times.
• For payment, please ensure accurate amount is collected and to issue receipt or invoice to customer.
• Prepare documents e.g. online payment link, paynow, quotations, purchase orders, invoices, service report, delivery orders and etc.
• Process GST tax rebate for customer.
• Process pickup/delivery requests with Service Provider (Lalamove, Qxpress etc).
• Ensure WH/ ASP cases are booked in promptly and daily in CSS.
• Process Windows DPK return submission to Microsoft.
• Provide other administrative support and/or other duties assign to you such as stock take, stationary order, meal orders, claim submission etc.

Relevant Experience

• Minimum GCE 'O' Levels
• 1 years of customer service experience in related field, preferably PC or electronics-related industry  
• Computer literate in MS Word, Excel, PowerPoint and web-based data processing

Basic skills required

• Possess good interpersonal skills, customer oriented, good organizational with an eye for details and a team player.

Other Information

• 5.5 day work week

• MNC Company
• Basic $2700 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Attend to equipment fault at customers’ premises
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault
• To carry out periodic maintenance for our customers
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Electronics and/or Electrical Engineering or relevant field with 1-2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

This is a 1-year contract hire.

Responsibilities:

• Serve as the primary contact for sensitive user inquiries related to data privacy, account security, and compliance matters.
• Handle legal and regulatory information requests in coordination with internal legal teams, ensuring full compliance with policies and regulations.
• Manage complex and high-risk user cases, including escalations, non-standard requests, and platform-related issues.
• Drive continuous improvement of internal processes to enhance efficiency, accuracy, and risk mitigation.
• Maintain thorough and accurate case documentation to support audit, legal, and compliance requirements.

Requirements:

• Prior experience in risk management, compliance, legal support, or handling sensitive/escalated customer issues.
• Bachelor’s degree or higher; background in Law, Business, Public Policy, or related fields is a plus.
• Excellent judgment and decision-making ability, particularly in ambiguous or high-pressure situations.
• Strong attention to detail and ability to follow complex processes accurately.
• Knowledge or certification in data privacy regulations (e.g., CIPP) is a plus.
• Experience in a legal support, paralegal, or similar role is a plus.

• Salary Range: $2,300 - $3,000 
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: West – Jurong East / Toh Guan

Job Summary:
The Service Engineer is responsible for attending to equipment faults at customer premises, performing periodic maintenance, and ensuring timely completion of all site installation or rectification work. The role requires close coordination with customers, subcontractors, and internal teams to ensure work is completed according to schedule and quality standards.

Responsibilities:

• Attend to customer site visits for troubleshooting and rectification of equipment faults.
• Liaise with customers and subcontractors regarding add-on project activities.
• Monitor progress of work to ensure schedule and quality standards are met.
• Ensure timely delivery of all materials and equipment for site installation or maintenance.
• Carry out periodic maintenance and inspections of equipment.
• Prepare and maintain records of maintenance and service activities.
• Participate in standby duty roster as required.

Requirements:

• Possess a Degree/Diploma in Electrical and/or Electronics Engineering
• Possess a valid Class 3 driving license
• 2–3 years of hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.   

As our Customer Service Team Leader, you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.  

• Working location: Sydney
• Working arrangement: Onsite, Monday to Friday, 8am to 4pm or 7am to 3pm

Some of the tasks you’ll be responsible for:  

• First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.   
• Manage last minute shift changes, sourcing solutions to cover unplanned leave    
• Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster   
• Managing front of house across multiple sites   
• Acting as the first point of escalation for your team, providing efficient and effective resolution to issues    
• Continuous improvement reviews for processes and best practices.  

Grab this chance to work at Changi Airport!

Position Summary:

Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent customer service.

Requirements:

• Service-oriented & excellent grooming with pleasant disposition

• Proactive and approachable character

• Able to start work immediately

• Able to perform 12-hour shifts