Total 804 assistant manager job vacancies in Customer Service category in Hong Kong

Bereavement Service - Assistant Director

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Commissions + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Manage call centre hotlines, respond to enquiries promptly, and ensure timely follow-up on service requests.

• Coordinate funeral arrangements with accuracy, professionalism, and sensitivity to clients’ needs.

• Engage with clients through in-office consultations, on-site visits, and virtual meetings to discuss service arrangements.

• Assist in coordinating the transfer of the deceased to designated funeral homes in accordance with procedures.

• Work closely with Operations and Finance teams to ensure smooth service delivery and proper documentation.

• Perform administrative and ad-hoc duties as assigned to support departmental operations.

Requirement

• Have sales experience in the same or bank/insurance industry is an added advantage
• Possess a valid Singapore Class 3 driving license is and added advantage
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

JOB SCOPE/KEY RESPONSIBILITIES

Administration

• Responsible to the Assistant Director in all matters pertaining to administration, operations and management of SPD’s RC HQ and TTE programmes.
• Recommend policies and practices for the efficient and effective operation and management of rehabilitation and support services under their purview and assist the Assistant Director in implementing those policies and practices.

Service Development & Sustainability

• Assist the Assistant Director in organisational planning i.e. strategic planning, programme planning and services review of the programmes.
• Assist the Assistant Director in ensuring the sustainability of the programmes, including funding exploration and renewals.

Networking

• Responsible for outreach to referral agencies such as community organisations and hospitals for client referrals to the RC HQ and TTE.
• Participate in events organised or supported by SPD and assist the organisation in developing strong networks with other Social Service Agencies (SSAs), community organizations, funding bodies like MOH, MSF, NCSS, SG Enable, AIC and business corporations to solicit programme funding to sustain the financial viability of the programmes and services offered.

Operations/ Professional Matters

• Supervise a multidisciplinary professional team including therapists, social workers, employment support specialists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adults and seniors with disabilities.
• Assist the Assistant Director by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes.
• Preparation for programme audits pertaining to subvention, MOH centre-based guidelines, service quality, SGE (Hospital to Work, JPJS) on annual, bi-annual basis.
• Responsible for achieving key performance indicators, providing progress reports and assisting in data analysis for planning and reporting purposes.
• Keep abreast of latest development in service delivery of related areas to ensure that service delivery for our clients are kept updated.
• Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies.
• Assist Assistant Director in preparing annual budget for the centres.

Other Duties

• Any other duties as may be assigned from time to time.

Job Description

• Supervise daily food production operations to ensure targets, quality, and safety standards are met
• Monitor production schedules and coordinate manpower allocation
• Ensure compliance with food safety and hygiene standards (e.g. Singapore Food Agency guidelines)
• Conduct regular quality checks on raw materials, in-process, and finished products
• Train and guide production staff on SOPs, hygiene practices, and workplace safety
• Maintain production records, reports, and inventory usage
• Troubleshoot production issues and implement corrective actions
• Ensure workplace safety standards are followed in accordance with company policies

Requirements

• Diploma or higher in Food Science, Food Technology, or related field
• 5 years of experience in food manufacturing or production environment
• Prior supervisory or team-leading experience preferred
• Knowledge of food safety standards such as HACCP and GMP
• Familiarity with regulatory requirements by Singapore Food Agency
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced and temperature-controlled environment
• Basic computer skills for reporting and documentation
• Willing to work shifts, weekends, or public holidays if required

Job Description

• Supervise daily food production operations to ensure targets, quality, and safety standards are met
• Monitor production schedules and coordinate manpower allocation
• Ensure compliance with food safety and hygiene standards (e.g. Singapore Food Agency guidelines)
• Conduct regular quality checks on raw materials, in-process, and finished products
• Train and guide production staff on SOPs, hygiene practices, and workplace safety
• Maintain production records, reports, and inventory usage
• Troubleshoot production issues and implement corrective actions
• Liaise with QA, maintenance, and logistics teams to ensure smooth operations
• Ensure workplace safety standards are followed in accordance with company policies

Requirements

• Diploma or higher in Food Science, Food Technology, or related field
• 5 years of experience in food manufacturing or production environment
• Prior supervisory or team-leading experience preferred
• Knowledge of food safety standards such as HACCP and GMP
• Familiarity with regulatory requirements by Singapore Food Agency
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced and temperature-controlled environment
• Basic computer skills for reporting and documentation
• Willing to work shifts, weekends, or public holidays if required

BE INSPIRED & INSPIRE OTHERS
Join US!

Founded in 2002, Mind Stretcher is the market-leading tuition & enrichment chain in Singapore. As educators with a difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. 

Mind Sparks is our student care brand under the Mind Stretcher umbrella and started only in late 2023. As we continue to grow and expand Mind Sparks, we are looking for a dedicated and nurturing Centre Manager to join our team. This is an exciting opportunity to assist the growth and to manage operations of our student care centre. We welcome like-minded talents who care deeply about educating our future generation.

What You'll Do:

As a Centre Manager at Mind Stretcher, you will work closely with the cluster manager and other student care teachers to run the daily operations of a centre, be involved with parental engagement, and manage delivery and quality of the curriculum on a day-to-day basis.

Key Responsibilities: 

Operations Management:

• Oversee daily operations of the centre including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements. 

• Implement and enforce operational policies and procedures.

• Ensure the quality of student care services, including academic support, recreational activities, and meal services.

• Manage the center's facilities, ensuring they are well-maintained, safe, and conducive for all  activities.

Parent Engagement:

• Foster, maintain regular and positive communication with parents or guardians, providing updates on student progress, addressing concerns, and fostering a collaborative relationship.

• Respond promptly to parent inquiries and concerns, fostering a positive and collaborative relationship.

• Plan and organize parent engagement events, workshops, and meetings to enhance parental involvement in the student care community. 

• Collaborate with parents to address their feedback and suggestions.

• Use feedback to make continuous improvements and enhance parent satisfaction.

Administration Task:

• Recruit, train, and supervise centre staff, including tutors and student care teachers. 

• Conduct regular performance evaluations and provide constructive feedback.

• Manage the budget for the student care center, including expenses related to staffing, supplies, and facilities.

• Maintain accurate and up-to-date records of student attendance, enrollment, and other relevant data.

• Oversee the enrollment process, including admissions, registration, and orientation for new students. 

• Collaborate with the marketing team to promote the student care center and attract new enrollments.

Other duties:

• Other ad-hoc duties assigned by Reporting officer. 

About you:

• Possess minimally Diploma in Early Childhood, Diploma in Care and Programme, or a related field  (Candidates without a Diploma but with relevant experience may apply). 

• Minimum 4 years of working experience in Preschool / Student Care environment with a track record of managing teams.

• Proficient in basic productivity tools i.e., MS Office (Word, Excel and PowerPoint)

• Ability to work effectively in a cross-functional and unstructured environment.

• Commitment to fostering a culture of continuous improvement and excellence.

• Excellent interpersonal and communication skills, with the ability to engage with parents, staff, and the broader community. 

• Knowledge of relevant regulations and standards governing student care centers. 

• Good communication, interpersonal skills and classroom management skills                                              

• Organised, detailed and proactive

What You'll Get:

• Opportunity to impact: Shape the future of our student care segment and directly impact the lives of students.

• Leadership and Autonomy: Autonomy to build and lead the teams, implement programs and practices.

• Innovative and evolving environment: Undertake in the ultimate challenge of building and building and managing something from the ground up.

• Wide range of staff benefits: Including health and training etc.

• Professional development and growth: Enhance your leadership skills and grow with other development opportunities.

• Lead operations across 3 centres, ensuring high-quality, client-centric care delivery
• Oversee multidisciplinary teams and drive operational excellence aligned with organizational goals
• Manage client lifecycle: assessments, admissions, care plans, and reviews
• Ensure full compliance with MOH regulations, licensing, audits, and nursing standards
• Plan and optimize manpower, including staffing, scheduling, and succession planning
• Coach and develop staff through training, performance management, and leadership support
• Develop and improve policies, procedures, and workflows for efficiency and quality care
• Use data and KPIs to monitor performance and drive continuous improvement
• Lead outreach, partnerships, and engagement initiatives to grow enrolment and awareness
• Oversee regulatory submissions, reporting, and subvention matters
• Manage budgets and resources to ensure cost-efficiency and sustainable operations
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 8 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

About the Role

We’re looking for a dynamic Service Delivery Manager to lead and elevate our regional customer and workplace IT services. This role offers the opportunity to oversee multiple sites, shape service excellence, and directly impact user experience across the organization.

As a Regional Service Manager, you will drive the delivery of end-user computing services, lead a high-performing onsite team, and ensure seamless IT operations that support business goals. If you enjoy combining leadership, strategy, and hands-on problem solving in a fast-paced environment, this role offers both challenge and impact.

Key Responsibilities

Service Management

• Oversee daily operations of customer and workplace IT services across multiple sites
• Ensure timely resolution of incidents and service requests
• Monitor performance metrics and implement continuous service improvements
• Maintain adherence to ITIL standards and service management best practices

Team Leadership

• Lead, mentor, and develop onsite support teams
• Drive performance management and foster a collaborative team culture
• Partner with HR on hiring, onboarding, and ongoing development

Customer Satisfaction

• Act as the primary contact for regional stakeholders
• Gather and analyze end-user feedback to improve service delivery
• Implement strategies to enhance customer satisfaction (CSAT)

Business Continuity

• Develop and execute business continuity and disaster recovery plans
• Manage incidents and escalations effectively
• Ensure compliance with security and operational policies

Project Management

• Lead regional IT initiatives, including infrastructure and workplace technology upgrades
• Collaborate with global teams to align with corporate standards
• Manage project timelines, budgets, and resources

Vendor Management

• Manage relationships with third-party vendors and service providers
• Negotiate contracts to ensure quality and cost-effectiveness

Reporting & Documentation

• Deliver regular reports on service performance and team productivity
• Maintain clear and accurate documentation of processes and SLAs

Requirements

Essential Skills & Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Strong experience in IT service management, particularly in end-user computing
• Proven ability to manage teams across multiple locations
• Solid understanding of ITIL framework and service delivery principles
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Ability to manage competing priorities in a fast-paced environment

Nice to Have

• ITIL certification
• Experience with project management tools and methodologies
• Familiarity with modern workplace technologies and trends

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Location: Changi Airport

Employment Type: Contract (1 Year, Renewable)

Summary of the role

To lead, manage, drive the Operations/Projects for each of client's Managed Services outsourcing client assigned.

Responsibilities

• Manage all aspects of day-to-day IT service delivery and support for assigned client accounts
• Work closely with internal operational teams across all service lines to ensure effective service delivery
• Ensure Incident Management processes are followed, including proper escalation, notification, and resolution
• Lead and coordinate Root Cause Analysis (RCA) and Post Incident Reviews (PIR) to prevent recurrence of issues
• Monitor and manage service performance against SLAs, ensuring issues are prioritized and escalated appropriately
• Coordinate Change Management activities as required
• Identify, implement, and drive service improvement initiatives to enhance customer satisfaction
• Forecast resource demand and plan workloads to support efficient end-to-end service delivery
• Take accountability for service issues and prioritization of work requests for assigned clients
• Collaborate with internal teams to integrate new, enhanced, and existing service offerings
• Provide reporting and trend analysis to support proactive service improvements and client operations
• Analyse client technical environments (server, network, database) and provide relevant technical inputs
• Understand client systems and drive continuous improvement and enhancement initiatives
• Support delivery beyond BAU services, including contributions to additional service opportunities

Requirements

• Bachelor’s Degree in IT, Computer Science, Information Systems, Business IT, or equivalent
• 5–6 years of experience in IT outsourcing / managed services
• Strong understanding of IT service delivery, operations coordination, and infrastructure (servers, networks, storage, cloud – AWS/Azure/GCP)
• Experience in project management and stakeholder / people management

Preferred:

• ITIL v4 Foundation, PMP or equivalent
• Basic cybersecurity and compliance knowledge
• Experience with monitoring tools (e.g., SolarWinds, Splunk)

Bereavement Service - Operation Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

• Tableau or adjacent technology experience required
   

Role Summary

This CSM will be aligned to the Enterprise Life Sciences (Pharma and Med Tech) customer segment.
 

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. 

Key Responsibilities

Customer Accountability and Value Alignment

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle

• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

• Solidify partnership commitments and drive innovation aligned with customers' business challenges.

• Increase customer engagement with products and services and identify major political barriers to customer success.

• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

• AI  Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.

• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.

• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.

• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.

• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements:

• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields. 

•  Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

•  Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.

•  Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

• Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep

• Understanding of data visualization best practices and dashboard design

• Familiarity with common data sources (databases, spreadsheets, cloud apps)

• Ability to demonstrate Tableau features and navigate workbooks/dashboards

• Knowledge of basic analytics use cases (sales dashboards, operational reporting, KPI tracking)

Cloud Specific Experience Preferred

• Tableau Desktop Specialist or Data Analyst certification

• Experience with Tableau governance basics (permissions, projects, data sources)

• Understanding of how Tableau connects to Salesforce data

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.   

Funeral Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678