Total 1 tech support job vacancies in Customer Service category in Hong Kong

Job Description & Requirements

We are seeking a Japanese-speaking IT Support to join our client, an MNC within the Financial sector. The successful hire should be proficient in Japanese language at a business level, in order to manage native Japanese stakeholders and bridge communication gaps between them and local technical teams. This role will also be responsible for ensuring smooth day-to-day operations of various applications and systems.

Responsibilities:

• Provide 1st & 2nd level support for user technical issues or IT incidents.
• Act as the primary point of contact for Japanese native stakeholders, ensuring technical issues are explained clearly without losing the cultural context
• Translate complex technical requirements from stakeholders into actionable tickets for global development teams.
• Maintain documentation of system configurations and support procedures in both English and Japanese.
• Work closely with L3 support and vendors
• Define vendor SLAs and ensure compliance from relevant parties
• Be involved in various application enhancement projects, from planning through implementation and support phases
• Ad hoc tasks assigned.

Requirements:

• Bachelor's degree or equivalent experience.
• Business level proficiency in Japanese to communicate with Japanese native stakeholders (JLPTN1/N2 equivalent).
• Ideally around 4-5 years of IT support or IT related experience
• IT certs are advantageous to have (ie. ITIL, CompTIA, Microsoft certs, Azure DevOps etc.)
• Experience with ITSM/ ticket management tools like Servicenow, Zendesk, Jira etc. preferred
• Good communication skills, problem solving and teamwork skills.

Interested applicants who meet the requirements stated above please apply to this post, or send in your resume to yingtan@techgrid.co
We regret that only shortlisted candidates will be contacted.