THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than
just a job; it’s a path to a career in our industry. Many of us at NoMad have
grown from within these walls and we pride ourselves on providing these
opportunities. We thrive to achieve our vision to be a thriving hotel combining
the best of New York hospitality with the Singaporean charm. Our values connect
us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad
Singapore
OVERVIEW OF ROLE
The Personal Assistant to the General Manager provides
comprehensive administrative and organisational support to the General Manager,
ensuring the smooth and efficient operation of the executive office.
This role acts as a key coordination point between the
General Manager and internal as well as external stakeholders, maintaining
confidentiality, managing priorities and supporting day-to-day business
activities. The Personal Assistant plays an important role in enabling the
General Manager to focus on strategic and operational leadership while ensuring
that administrative matters are handled with precision and discretion.
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Personal Assistant to
the General Manager are summarised below; however the list is not exhaustive.
GENERAL DUTIES
• Provide full administrative support to the General
Manager, including calendar management, meeting coordination and
correspondence.
• Manage and prioritise the General Manager’s
schedule, ensuring effective time management and alignment with business
priorities.
• Coordinate meetings, prepare agendas, take minutes
and follow up on action items.
• Handle incoming communications, including emails and
calls, and respond or redirect as appropriate.
• Prepare reports, presentations and documents as
required by the General Manager.
• Maintain organised records, files and documentation
for the executive office.
• Support internal communication by coordinating
information flow between departments and leadership.
• Undertake any other duties or tasks deemed
reasonable by the General Manager.
COORDINATION & STAKEHOLDER MANAGEMENT
• Act as a liaison between the General Manager and
department heads, ensuring clear communication and follow-up.
• Coordinate visits, meetings and engagements with
external stakeholders, partners and corporate representatives.
• Manage confidential information with discretion and
professionalism.
• Support coordination of executive-level projects and
initiatives.
• Ensure timely follow-up on key business matters and
deadlines.
ADMINISTRATION & REPORTING
• Assist in preparing business reports, summaries and
presentations for internal and external meetings.
• Track key action items and ensure timely completion
across departments.
• Support the preparation of operational and executive
reports.
• Maintain accurate documentation and filing systems.
PRE-OPENING & PROJECT SUPPORT
• Support the General Manager in coordinating
pre-opening activities and timelines.
• Assist with scheduling meetings and tracking
progress of key pre-opening milestones.
• Coordinate communication between project teams and
hotel departments.
• Support documentation and reporting related to
pre-opening activities.
LEADERSHIP AND COLLABORATION
• Work closely with all departments to ensure smooth
communication and coordination.
• Support a collaborative and professional working
environment.
• Demonstrate flexibility and adaptability in
supporting business needs.
• Uphold professionalism and confidentiality in all
interactions.
GUEST EXPERIENCE & BRAND REPRESENTATION
• Represent the office of the General Manager with
professionalism and discretion.
• Ensure all interactions reflect the values and
service philosophy of NoMad.
• Maintain a high standard of communication and
presentation in all correspondence.
• Support the overall guest experience through
efficient coordination and communication.
EXPECTATIONS:
The Personal Assistant to the General Manager is
expected to:
• Always maintain a consistently professional
demeanor.
• Represent NoMad positively in all interactions with
internal and external stakeholders.
• Always adhere to company policies and procedures,
including confidentiality and data protection standards.
• Demonstrate strong organisational and time
management skills.
• Foster clear and effective communication across all
levels of the organisation.
• Exhibit discretion, integrity and reliability in
handling sensitive information.
• Champion company values and foster a collaborative
and respectful working culture.
QUALIFICATIONS
• Diploma or Degree in Business Administration,
Hospitality Management or a related field.
• Minimum 3–5 years of experience in an administrative
or executive support role, preferably within hospitality or a service-oriented
environment.
• Strong organisational, multitasking and time
management skills.
• Excellent written and verbal communication
abilities.
• Proficiency in Microsoft Office and administrative
systems.
• High level of discretion and ability to handle
confidential information.
• Strong interpersonal skills and ability to work with
senior stakeholders.
• Ability to work in a fast-paced and dynamic
environment.
