The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.
Responsibilities:
- Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
- Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
- Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
- Maintain and update the spreadsheet to reflect appropriate changes.
- Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
- Conduct research and analysis to resolve inquiries as needed.
- Provide program status reports to leadership as required.
- Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
- Action failed delivery notifications and any customer requests made in response to EID invoice emails
