Total 5,605 Manager job vacancies

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Responsibilities including but not limited to:

• Achieve sales performance targets and maintain good client relations
• Serving and increasing sales from existing key accounts
• Generate and develop new key accounts
• Work closely with renowned partners like Samsung, Logitech, Microsoft, and the in-house AV Designer Team to propose solutions to meet customers’ needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Solution to focus: All types of Audios, Visual, and video conferencing solutions
• Present and submit weekly sales report.
• Primary market to focus: SME & Enterprise Company

Requirements:

• Diploma in IT/Engineering/Audio Visual or other disciplines
• 2 years of sales experience in a B2B environment with a good sales track record
• Experience in a project-based, development of customized solutions sales environment
• Experience in managing key accounts in the Enterprise market, especially in Financial & Banking, Technology, Manufacturer, Oil & Gas

Business Development Executive / Manager (Freight forwarding Hunter sales)

5 days, 9am- 5.30pm

Address: UE Square Singapore 239920 (Fort Canning)

Salary: up to $5500 depends on experience + Commission, Basic salary can nego if good experience

Job scope:

• Improve company’s market position and achieve financial growth
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Identify target customers, initiate own sales calls, pursue them and ultimately convert them into clients
• Working with Finance and Indoor Sales team on payment issues and follow up on payment with clients
• Build and maintain a pipeline of business
• General profit in line with set KPIs
• Prepare sales planning, and forecasting activities
• Sourcing of rates from carriers, hauliers, offices and worldwide agents
• Interact and maintain relationship with subcontractors like carriers, coleaders and trucking companies etc
• Maintain effective teamwork with members of the Indoor Sales, Business Development team and other functional teams
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Support the sales strategy set by the Head of Business Development in conjunction with the Management 
• Contributes to team effort by accomplishing related results as needed
• Successfully work across teams (internal and external) to overcome challenges and achieve objectives
• To perform other duties and tasks as assigned
• Adhere to all company policies in areas of Compliance, HSSE&Q, Code of Business Conduct, Employee Handbook
• Reporting and documenting of all sales activities with company’s internal system

Requirements:

• Minimum 2-3 years of hunter sales / business development experience in freight forwarding industry
• Proven track record and good networking with carriers, coleaders and trucking companies etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description:

1. Develop, prepare and executing Planned Maintenance schedules with a team of shipyard maintenance staff

2. Check and verify maintenance team daily work done.

3. Lead a team of maintenance staff to upkeep and maintain equipment, machineries, prime movers, cranes (overhead, crawler & gantry etc)

4. Custodian of all maintenance records as per ISO standards

5. In charge and responsible for maintaining the workshops, office buildings, gravel docks, slipways, finger pier are up to health and safety operational requirement

6. Work closely with other departments and support the yard operations (eg, dock lightings, dock gates, welding machines etc)

7. Ensure facility development projects are carried out effectively and complete on schedule within budget

8. Prepare annual budget for tools and equipment

9. Planning, vetting and approving the subcontractors equipment/tools to be used in shipyard

10. Manage subcontractors work in relations to facility upgrades and development works

11. Monitor Hazardous eg, B3 waste generated in the shipyard is handled and disposed in accordance to local laws and regulation

12. Consolidate and make recommendation to Management for purchasing / disposal of assets, (eg, scrap)

13. Coordinate, keep track and verification of rental equipment in support of yard operations.

14. Prepare and present facility/infrastructure maintenance report to Management every monthly.

15. Designated person in charge (notification and rectification) for all facility defects/recommendation reported by shipyard workers

16. A member of shipyard environment upgrade team

17. This position is required to be full-time based in Indonesia, Batam.

Requirements:

1. Bachelor degree or Diploma in Marine Engineering or Civil Engineering with strong technical background

2. Min 5-7 years as shipyard facility / plant facility manager

3. Microsoft Projects, MS Office, ISO standards

4. Able to communicate in Bahasa will be an advantage.

5. Able to work in Indonesia, Batam full time.

Job Overview

The General Manager (Construction) is responsible for leading and overseeing all construction operations in Singapore, ensuring projects are delivered safely, on time, within budget, and in compliance with local regulations. This role drives business growth, operational excellence, and strong stakeholder relationships across both public and private sector projects.

Key Responsibilities

1. Strategic & Business Leadership

• Develop and execute business strategies to expand the company’s construction portfolio in Singapore and the ASEAN region.
• Identify and secure new projects through tendering, partnerships, and client engagement.
• Build relationships with developers, consultants, and government agencies such as the Building and Construction Authority.

2. Project & Operations Management

• Oversee end-to-end project delivery (planning, execution, monitoring, completion).
• Ensure projects meet timelines, cost targets, and quality standards.
• Implement best practices in construction methodologies, productivity, and digital solutions (e.g., BIM).

3. Financial Management

• Manage overall P&L, project budgets, and cost controls.
• Review tender bids, contracts, and procurement strategies.
• Drive profitability through efficient resource allocation and risk mitigation.

4. Compliance, Safety & Quality

• Ensure full compliance with Singapore regulations, including workplace safety standards under the Ministry of Manpower.
• Champion Workplace Safety and Health (WSH) initiatives to maintain a strong safety culture.
• Ensure adherence to quality standards such as CONQUAS.

5. Team Leadership

• Lead and develop project directors, engineers, and site teams.
• Foster a high-performance and safety-first culture.
• Oversee workforce planning, including management of subcontractors and foreign workers.

6. Contract & Risk Management

• Oversee contract negotiation and administration (e.g., FIDIC, SIA forms).
• Identify and mitigate project risks, including delays, cost overruns, and disputes.
• Handle claims, variation orders, and dispute resolution.

7. Stakeholder & Client Management

• Act as the main point of contact for key clients, consultants, and government bodies.
• Ensure client satisfaction and long-term relationship management.
• Represent the company in industry forums and regulatory engagements.

Requirements

Education & Experience

• Bachelor’s degree in Civil Engineering, Construction Management, or related field (Master’s or MBA preferred).
• Minimum 12–20 years of experience in the construction industry.
• At least 5–8 years in a senior leadership role managing large-scale projects in Singapore.
• Strong familiarity with local construction practices and authority requirements.

Certifications (Preferred/Advantageous)

• Registered Professional Engineer (PE) with the Professional Engineers Board (preferred).
• Workplace Safety & Health certifications.

Skills & Competencies

• Strong leadership and people management skills.
• Deep understanding of construction project lifecycle and contract management.
• Excellent financial and commercial acumen.
• Strong negotiation and stakeholder management skills.
• Ability to manage multiple large-scale projects simultaneously.

Minimum Requirements (EP-Relevant)

Education

• Bachelor’s degree in Civil Engineering, Construction Management, or a related discipline.
• MBA or postgraduate qualification is advantageous.

Experience

• Minimum 12–20 years of relevant experience in the construction industry.
• At least 5–8 years in a senior management or leadership role.
• Proven track record managing large-scale construction projects in Singapore or similar markets.

Skills

• Strong leadership and organizational capabilities.
• Financial management and P&L experience.
• In-depth knowledge of Singapore construction regulations and practices.
• Excellent communication and stakeholder management skills.

Certifications (Advantageous)

• Registration with the Professional Engineers Board.
• WSH-related certifications.

Job Objective:
Lead the planning and end-to-end delivery of customer’s platform initiatives by translating business requirements into effective technical solutions. Drive stakeholder engagement, risk management, and resource optimization to ensure timely and high-quality delivery of enterprise data lake and data warehouse solutions

Responsibilities:

• The Technical Delivery Manager will be responsible for planning and execution of rollout projects for EDAG Re-platform due to Hardware and software got obsoleted. 
• Requirements Analysis: Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans. 
• Technical Solution Delivery: Coordinate with technical teams to translate business requirements into technical solutions, ensuring alignment with the bank's strategic objectives.
• Stakeholder Engagement: Act as point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations effectively.
• Risk Management: Identify and mitigate project risks and issues proactively, developing contingency plans as necessary to minimize disruptions to project timelines and deliverables.
• Resource Allocation: Allocate resources effectively to support project activities, including assigning tasks, managing workloads, and optimizing team productivity.

Requirements:

• Technical Solution Delivery: Coordinate with technical teams to translate business requirements into technical solutions, ensuring alignment with the bank's strategic objectives.
• Stakeholder Engagement: Act as point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations effectively.
• Risk Management: Identify and mitigate project risks and issues proactively, developing contingency plans as necessary to minimize disruptions to project timelines and deliverables.
• Resource Allocation: Allocate resources effectively to support project activities, including assigning tasks, managing workloads, and optimizing team productivity.
• Demonstrated strong understanding and extensive hands-on experience across multiple enterprise-scale Data Lake and Data Warehouse initiatives.
• Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.
  

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

The Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.   

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions. 

Responsibilities  

• Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.

• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.   

• Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.   

• Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.   

• Act as a change agent for internal (systems & process) and external (product & workflow) change. 

• Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers. 

• Proactively identify business gaps and take ownership to lead or contribute to cross-functional global projects leading to solutions that up-level the Customer Success Organization and increases customer value delivery.

• While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.    

• Up to 30% travel may be required.  

Qualifications

Basic Qualifications:  

• 8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption. 

• Business proficiency in Korean as this role would require engaging with Korean-speaking customers. 

Preferred Qualifications:  

• Experience in talent acquisition, recruiting, applicable talent experience, sales, account management and product enablement.

• Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level. 

• Advanced organization, project management, and time management skills.  

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.

• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.

• Expert understanding of Sales concepts and Software as a Service.

• Proven ability to influence through empathy, negotiation, and consensus building.

• Bachelor's degree or equivalent practical experience.

Suggested Skills   

• Customer Retention Management 

• Learning Agility 

• Change Management