Total 1,601 Manager job vacancies

Topkee Pte. Ltd. is dedicated to helping businesses leverage cutting-edge technologies and emerging trends, including data analytics and artificial intelligence, to unlock new marketing opportunities, enhance customer engagement, and expand into broader markets and diverse consumer demographics. Our tailored strategies ensure businesses stay competitive and achieve sustainable growth in an ever-evolving digital landscape.

Job Responsibilities:

• Develop and execute marketing strategies across all social media and online channels.
• Manage social media and online platforms, optimize advertising campaigns, and improve ROI.
• Oversee content direction and design style, driving continuous updates and iterations.
• Explore offline channels to achieve omnichannel coverage.

Requirements:

• Experience in marketing team management, project management, or the higher education sector is a plus.
• Strong understanding of social media platforms and digital channels, including advertising operations.
• Skilled in a variety of marketing tools and techniques, including graphic design and video editing.
• Excellent writing and content creation skills, with a keen eye for detail and quality.
• Ability to communicate effectively in written and spoken Chinese is required as the role involves regular communication and coordination with Chinese-speaking partner.

Job Descriptions

Operations Management

• Oversee, lead, and ensure smooth daily operations across all cafés and kiosks.

• Implement and maintain operational standards and workflow efficiency.

• Ensure full compliance with hygiene, safety, and regulatory requirements.

Staff Leadership & Management

• Supervise, mentor, and lead staff to deliver high-quality service.

• Conduct staff training, coaching, and performance evaluations.

• Manage staff records, including attendance, performance, and HR documentation.

• Plan and prepare staff rosters; manage monthly timesheets.

Customer Relations

• Build and maintain positive, professional relationships with customers.

• Handle customer feedback and ensure service excellence.

Sales & Financial Management

• Lead the team to achieve sales goals and drive revenue growth.

• Monitor financial performance, control costs, and support budget management.

Administrative Duties

• Manage documentation, reporting, and other store administrative tasks.

• Undertake additional duties as assigned by management.

• Any other tasks assigned by OM/Management.

Requirements

• Ability to commit to extended working hours as required by operational needs.

• Minimum of 5 years of working experience in the Food & Beverage (F&B) sector.

Lead retail leasing across mixed retail & office portfolio, driving tenancy mix, occupancy, and revenue through strategy, deals, and tenant partnerships.

• Drive portfolio performance through innovative retail leasing strategiess
• Optimise occupancy, rental yields, and tenant mix across retail and commercial
• Leverage experience to lead complex negotiations, shape asset positioning

Full Job Description

Our client is seeking a dynamic leasing leader to oversee a diversified portfolio of retail and commercial office assets. This role focuses on maximising asset performance through strategic retail leasing, curating high-quality tenancy mixes, and enhancing customer and tenant experience across the portfolio.

This position goes beyond traditional leasing, it is about creating vibrant retail environments that complement commercial office occupiers, driving footfall, and delivering sustainable revenue growth.

Key Responsibilities

• Develop and execute retail leasing strategies across mixed-use assets to drive foot traffic, engagement, and income growth
• Curate and optimise tenancy mix to align retail offerings with office occupier demand and asset positioning
• Identify and secure key anchor tenants and high-value retail concepts to strengthen asset appeal
• Structure and negotiate complex lease agreements to maximise rental performance and long-term value
• Build and maintain a strong network of retail brands, F&B operators, and brokerage relationships
• Utilise market data and analytics to inform leasing decisions, track performance, and identify opportunities
• Enhance asset performance through repositioning initiatives and proactive vacancy management
• Collaborate with asset management and marketing teams on placemaking and customer engagement strategies
• Implement tenant engagement initiatives to drive retention, satisfaction, and long-term partnerships
• Lead, mentor, and develop leasing team members to achieve portfolio targets

Requirements

• 7–10 years of leasing experience with a strong focus on retail within mixed-use or commercial portfolios
• Proven track record in securing retail tenants and executing successful leasing strategies
• Experience managing or mentoring teams (approx. 3–5 years leadership exposure)
• Strong understanding of tenancy mix, consumer trends, and retail positioning within office-led environments
• Commercially driven with strong negotiation and stakeholder management skills
• Well-connected within the retail and F&B tenant market
• Analytical mindset with the ability to interpret market data and trends
• Proactive, strategic thinker with a hands-on approach to deal execution

What’s on Offer

• Competitive remuneration with performance-based incentives tied to portfolio outcomes
• Opportunity to shape and enhance a high-profile mixed-use portfolio
• Exposure to strategic asset initiatives and senior leadership visibility
• Flexible working environment
• Support for innovation in leasing strategies and tenant curation

For more information about this role please contact Alex Beattie at abeattie@goughrecruitment.com.hk.

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 5 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and Welding Process
• Experience in GDT is a must

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

JOIN VIKING - and help build a safer World

Do you have solid skills and experience within the area of QHSE and desire to have an influence on global quality and safety work in connection with service of maritime life-saving equipment, where Safety and Quality are real top priorities?

Do you have experience with maritime or offshore safety industry or similar, and are passionate about VIKING´s mission; saving and protecting lives all over the World?

If YES - then it could be that you are our new Regional QHSE Manager, APAC & ME, part of the Global QHSE organization.

The position is based in Singapore

At VIKING, we live by saving lives. We are proud to be a world leading supplier of safety products, solutions, and services to the global maritime industry. Our equipment contributes to safety on everything from large cruise- and container ships to offshore platforms, ferries, fishing vessels, and superyachts.

Safety is the core in everything we do and our mission to protect and save human lives.

Do you want to join?
As Regional QHSE Manager you would work closely together with experienced colleagues in the Global QHSE organization located in Denmark, Norway and US as well as several local QHSE colleagues and partners in the regional service organization, as well as a reference to the Global QHSE Manager, Service.

We continue to strengthen our QHSE focus/performance across our global service organization. The important position as Regional QHSE Manger gives you the possibility to significantly contribute to our continued performance improvements, also Globally.

Our culture within the Global QHSE organization is flexible and informal - there is good energy and a strong team spirit and we always strive for improving year on year.

Responsibilities
You are a motivating and visible leader, who thrives with great responsibility and contributing to progress.

In cooperation with Global QHSE Management and local QHSE.

Your primary responsibilities include but are not limited to:

• Maintain/Implement/support and contribute to development of VIKING's Global Management System (VMS) and ensure compliance with the Standards of ISO 9001, ISO 14001, ISO 45001 and local requirements in each country as needed.
• Ensure all QHSE related documents in compliance with company guidelines and local regulations through support and overall guidance.
• Monitor the entire External Audit Activities and ensure all Non-conformances (NCR/Near miss), observations and opportunities for improvement are handled, completed and closed (from time-to-time attendance required).
• Perform internal audits across EU Regions in coordination with Global QHSE.
• Oversee Non-Conformity Reporting, conduct follow up of corrections and/or corrective actions and maintain its records.
• Support and take ownership of customer audits, support on customer questionnaires and other liaison with customers within QHSE.
• Train, support and drive SAFETY to maintain safe working environment.
• Support the implementation / maintenance of VIKING ESG (Environment, Social & Governance).
• Lead and support on driving sustainability initiatives in accordance with the overarching strategy.
• Manage (matrix) and partake in further developing the QHSE task owners across the Region forming an integrated structure covering all sites.
• Support/develop/monitor new VIKING guidelines in the region.
• Continuous monitoring of external demands (legal, sanctions, trade barriers etc.) and lead implementation across region together with regional / national management.
• Monitor compliance with VIKING procedures, such as 5S, Safety and Quality procedures.

You must expect approximately 50 global travel days yearly.

Your profile
We expect that you are able to motivate others and possess a drive that creates value for the business. Creating results and achieving success lies deep in your DNA.

The ideal person has

• Minimum 3-5 years of experience within the QHSE area in demanding and highly regulated industries, and preferably also holds the ISO lead auditor certificate.
• On a personal level, you are passionate and purposeful. You have a good mood, friendliness and helpfulness towards colleagues make you an attractive business partner taking ownership for driving improvements together with key stakeholders.
• You communicate effectively, collaborate across different levels of an organization and build and maintain strong relationships with internal and external stakeholders
• Initiative and independent decision-making are also a natural part of your work style.
• You are proficient in English on a technical level, both orally and in writing.

Five leadership principles guide our VIKING leaders to create strong, sustainable results and engaged employees. Therefore, it is of course important that you identify with the principles and are motivated to achieve our common goals.

VIKING offers
We offer an exciting and central position in an international company where you will get the opportunity to develop in a collaborative culture in interaction with skilled and dedicated colleagues all over the World.

• Flexible working hours and possibility of working from home
• Excellent working environment
• Competitive compensation package

At VIKING, we have a strong culture and make room for the individual, because we know that we all contribute something special. That is why we invest in our employees and can offer unique career opportunities in an international organization.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Human Resources Manager assists the Director of Human Resources to deal with daily operations, provide resources for management and coaching of team members to be effective managers of Human Resources within their area of responsibility. This role manages the Human Resources data for the hotel, and tracks the effectiveness of systems and programs, advising the Director of Human Resources on strategic issues related to the department.

What will I be doing?

As the Assistant Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:

• Supervise team members in the HR office, ensuring the department’s daily operation is running smoothly and team members adhere to set disciplines.

• Liaise with local government authorities regarding labour law, labour relations and arbitration cases.

• Prepare procedures released concerning labour contracts for team members.

• Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members’ satisfaction.

• Take charge of recruitment according to hotel business requirements and the manning situation.

• Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form.

• Supervise and support the HR Supervisor to manage the team member facilities.

• Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms.

• Supervise and support the HR Supervisor to maintain the smooth operations of Compensation & Benefits.

• Strictly adhere to and ensure the security and confidentiality of the HR department.

• Initiate any new and improved systems / procedures to be implemented in order to upgrade all personnel filing systems and records.

• Handle arbitration cases to protect the hotel’s benefits.

• Handle team members’ complaints and communicate with other departments.

• Be in charge of HR audits and standardize HR operations.

• Build HR policies and procedures to increase the efficiency of the department.

• Build an environment of support with other departments.

• Carry out manning analyses, exit interviews and turnover analyses.

• Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department’s grooming standards.

• Conduct HR related market surveys to promptly adjust strategy.

• Handle foreigner work permits and visa application.

• Discipline team members.

• Assume the duty of the Director of HR during his / her absence.

• Adhere to the hotel’s security and emergency policies and procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Support and assist in learning & development functions including of trainings.

• Manage the planning and delivery of orientation programs.

• Planning of training budget.

• Develop plans to conduct needs analyses and in-house training on a regular basis.

• Regularly keep training records.

• Develop tools and systems to ensure training and development programs meet hotel objectives.

• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Direct Reports

Human Resources Executive

What are we looking for?

An Assistant Human Resources Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• College degree and above.

• Minimum 5 years of working experience in the hotel industry.

• Minimum 1 year of experience in a similar position with an international brand hotel.

• Good analysis and planning skills.

• Open minded and a good team player.

• Good communication skills.

• Fluent in written and spoken English to meet business needs.

• Good relationship with the local labour and government agencies.

• Thorough knowledge of local labour laws.

• Thorough knowledge of HR operations and L&D functions and hotel's department operations.

• Possess basic business and financial sense.

• Strong ownership and result driven.

• Good organization and presentation skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are hiring and the details of this position are:

Job title:  AI Enablement IT Manager (Perm role with up to 6mth VB, up to $7500 basic, Digital Transformation)

This role will report to Data and Analytics Lead.

Job Description:

Data Management & Transformation

• Leading the organization’s AI enablement strategy by identifying high-value use cases and translating business needs into scalable AI solutions.
• Partnering with stakeholders across functions to capture requirements, prioritize opportunities, and define success metrics (value, adoption, risk).
• Designing and delivering enablement programmes (workshops, office hours, playbooks) to upskill teams on responsible GenAI usage and to prompt best practices.
• Establishing AI governance and guardrails in collaboration with Security, Risk, Legal and Data teams (privacy, IP, data handling, model risk).
• Coordinating with product, engineering and data science teams to pilot, validate, and scale AI solutions; manage delivery plans, timelines and dependencies.
• Developing and maintain an AI tools catalogue, intake process, and reusable assets (templates, evaluation checklists, model cards) where applicable.
• Driving change management and communications to increase adoption, including stakeholder engagement, success stories, and community building.
• Defining and tracking KPIs (usage, productivity impact, quality, risk incidents) and reporting outcomes to leadership with clear recommendations.
• Staying current on GenAI and enterprise AI trends and evaluating vendors/solutions.
• Acting as a trusted advisor to teams on solution design, feasibility, and responsible use to ensure measurable business value and compliance.

Job Requirement:

• Degree in Computer Science, Information Systems, Data/Analytics, Business, or related field.
• 5+ years of experience in digital transformation, product/programme management, analytics, or AI/ML enablement roles (GenAI experience preferred).
• Strong understanding of AI/GenAI concepts, model limitations, and evaluation approaches; able to translate between business and technical teams.
• Experience designing and delivering training, workshops, and change management initiatives; strong facilitation and stakeholder management skills.
• Knowledge of responsible AI, data privacy, and security considerations in enterprise environments; able to operationalize governance guardrails.
• Excellent communication skills (written and verbal) with the ability to influence and align stakeholders at all levels.
• Familiarity with common AI tools (e.g., Ms Copilot AI or equivalent), collaboration tools, and basic data literacy; comfortable working in an agile environment

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Recruit Express Pte Ltd

EA License No: 99C4599

EA Personnel Number: R26162019

We regret that only shortlisted candidates will be contacted.

Roles and Responsibilities

Job Purpose:

We are looking for dedicated Sales Personal to source and secure new potential customers. You will represent our company in a professional and cost-effective manner to increase our customer database and secure new accounts.

Job Description:

• Identifies, develops, and retains new business relationship
• Maintains relationship with customers by providing support, information and guidance
• Canvass and secure new accounts (HUNTER ROLE)
• Responsible for B2B sales account management and customer satisfaction
• Build and promote strong, long-lasting customer relationships by understanding their needs
• Maintain strong business relationships with customers for customer retention.
• Assist customers to resolve issues faced when shipping through our services in a timely manner so as to prevent cumulative cost (if any) and damages.
• Update important feedback and rectify problems from customers

Requirements:

• Experience in Logistics & Supply Chain (Freight Forwarding industry)
• Achieve sales objective
• Able to work independently with pro-active self motivated attitude
• Possess strong hunter mentality, business sense and industry expertise

Job Details

The Electronics Division has been developing its business mainly in the Semiconductor and Electronics industries and have also started expanding their business into the food and textile industries and are expanding their business further into Southeast Asia, Oceania, and South Asia. 

Job Responsibilities

• Sales and marketing of materials to Semiconductor and Electronics related manufacturers.
• Maintain relationships with existing customer and supervise account management teams.
• Develop and execute SEA region go-to-market plans based on market, customer, and competitive analysis.
• Network proactively at industry events; represent our portfolio and gather insights.
• Prepare monthly sales reports (actual, forecast, budget) for reporting to the head office.
• Coach and guide junior colleagues
• Willingness to travel (Southeast Asia region)
• Take the initiative and be proactive in networking.
  
  

Job Requirements

• Min. Diploma or Degree in Business or related fields
• At least 6 – 8 years' experience in B2B sales and marketing, with min. 1 year in supervisory role
• Strong interpersonal and communication skills to build and maintain relationships with customers and business associates
• Highly sales driven and motivated.
• Self-Motivated & Team player
• Knowledge of Southeast Asian market
• Fluent in written and spoken English
• Proficiency in Microsoft Office Suite

Only shortlisted candidate will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

As a Relationship Manager, you will play a critical role in expanding PropertyGuru’s customer base by engaging and supporting mass market agent clients. This role is hunter-focused: you will drive new business acquisition through proactive outreach, effective prospecting, and strong product pitches.

You will be responsible for building early-stage relationships, understanding agent needs, and helping them get started on our platform. You will recommend relevant products, and ensure every agent receives professional, high-quality service.

This role is ideal for someone energetic, driven, and eager to grow a career in sales within the PropTech industry.

As a Guru you will be accountable for:

• Acquire new clients through high-volume cold calling and proactive outreach to mass market agent clients.

• Conduct high-volume cold calling and outreach to build a strong pipeline of prospects and generate new revenue opportunities.

• Be comfortable with face-to-face engagements, including client meetings, networking sessions, and training events, representing PropertyGuru professionally and confidently.

• Deliver effective product pitches and demonstrations, clearly explaining how PropertyGuru’s solutions can support agent success.

• Build early-stage relationships with agent clients, providing guidance and support as they start using the platform.

• Identify client needs and recommend suitable products, ensuring agents understand the value and features of our solutions.

• Support account onboarding and activation, including helping new clients set up, navigate their account, and optimise their usage.

• Maintain strong service standards, ensuring mass market clients receive professional and timely support.

• Gather market feedback and competitor insights to help improve product offerings and sales strategies.

• Collaborate with team mates to surface opportunities, share market insights, and support go-to-market initiatives.

• Hit and exceed monthly sales and activity targets, demonstrating consistency, resilience, and drive.

• Be a strong team player, work and communicate well with team mates, sharing insights, and supporting team initiatives to contribute to a positive and cohesive working environment.

We're looking for someone who:

• Experience in sales, telesales, customer service, or business development, preferably in a high-volume or fast-paced environment.

• Strong hunter mentality, motivated, persistent and results-oriented.

• Confidence in cold calling and client engagement, with the ability to deliver clear pitches and handle objections effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport quickly with agent clients.

• Positive, energetic, and resilient, with a strong desire to learn and grow in a commercial role.

• Organised and self-driven, able to manage your time, track activities, and follow through consistently.

• Team player, willing to collaborate, share insights, and contribute to the overall success of the commercial team.

• Ability to work effectively with minimal supervision, demonstrating maturity, accountability, and strong organizational skills. You can prioritize tasks, manage time independently, and consistently deliver results in a fast-paced environment.

Roles & Responsibilities

Business Development & Sales Strategy

• Identify, pursue, and secure new business opportunities to achieve revenue targets
• Build and maintain strong, long-term relationships with existing and potential clients
• Serve as the primary of contact for strategic accounts and high-value prospects
• monitor market trends, analyze competitor activity, and identify growth opportunities
• Collaborate with internal teams to design solutions that address client requirements

Client Relationship Management

• Maintain consistent communication with clients to ensure satisfaction and retention
• Understand client business objectives and provide value-added recommendations
• Coordinate meetings, presentations, and appointments with clients
• Proactively resolve client concerns and escalate issues as necessary

Team & Process Coordination

• Coordinate with project, operations, and support teams to ensure seamless delivery of products /services
• Support management with sales reporting, marketing insights, and strategic planning
• Contribute to process improvements for efficiency in sales, client management, and collections

Requirements:

• Diploma or Degree in Business, Marketing, Sales or related field
• 3-5 years of experience in business development or sales management
• Strong communication, negotiation, and relationship management skills
• Highly organized and proactive
• Proficient in Microsoft Office
• Ability to work collaboratively across teams and influence key stakeholders

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability