Customer Relationship (Key Account)
Full-time
Senior Executive
Kuala Lumpur, Federal Territory of...
2 days ago
This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availabil...
This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.
Job Responsibilities
Key Account Management
- Support daily communication with buyers, merchandisers and retail partners
- Follow up on orders, delivery status and operational matters.
- Build and maintain good business relationships with store personnel and buyers
Execution & Business Growth
- Support achievement of monthly and annual sales targets for assigned accounts.
- Monitor sell-in (to retailer) and sell-out (from store) performance to identify growth opportunities.
- Assist in identify fast-moving and slow-moving products
- Monitor and optimize product display planograms to improve visibility and sales performance
Product Listing & Promotions
- Assist in new product listing.
- Ensure product information, pricing and barcode are accurate in retailer systems.
- Track listing status and resolve any issues
- Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
- Ensure promotional pricing and stock are properly executed in stores
Store Visits & Merchandising
- Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
- Ensure products are well displayed with correct price tags and POSM materials.
- Work closely with merchandisers to improve shelf arrangement and visibility
Stock & Supply Coordination
- Monitor stock levels at retailer warehouse and outlets.
- Coordinate with internal warehouse / logistics team for timely replenishment
- Prevent stock shortages or overstock situations.
Reporting
- Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
- Maintain accurate sales records using Microsoft Excel
E-Commerce Support
- Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
- Ensure store layout, branding, product listings are updated
- Ensure accurate pricing, stock levels, and product variations
- Maintain seller ratings, chat response rate, and overall store health
- Plan and run campaigns (vouchers, discounts, bundles, flash sales)
- Coordinate with team to ensure timely setup.
- Monitor performance and improve sales results
- Respond to customer inquiries promptly and professionally
- Handle issues, complaints, and returns efficiently
- Maintain positive customer experience and ratings
Ad-hoc assignments / Event Support
- Provide support for company events and any other assigned duties when required
Job Requirements
- Diploma / Degree in Business, Marketing or related field
- Minimum 1–2 years relevant working experience
- Experience in procurement/ retail / FMCG / key account sales is an added advantage
- Able to communicate effectively in Mandarin, English and Bahasa Malaysia
- Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
- Proficient in Microsoft Excel
- Responsible, proactive and willing to learn
- Willing to travel for store visits within Malaysia
Perks & Benefits
- Increment, incentive and bonus
- Allowance (travel stipends, transportation, etc.)
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Medical insurance
- Open culture
- Personal development opportunities
- Paid training and development
New Era Enterprises Sdn Bhd (Company No. 28726-W) (hereinafter referred to as “the Company”) was incorporated in 1976 as a retailer, distributor and wholesaler for stationeries. The Company’s first office was located in Jalan Ipoh and had started its operation with a small workforce. The Company’s business and operation grew steadily over the years and in line with the growth, the workforce was also increased accordingly. Together with 40 years of experience, the Company was always seeking for opportunities to grow further and today, the Company has become one of the major stationeries retailer, distributor and wholesaler in the country. The Company is the authorised agent and sole distributor for Artline® and Zebra range of products in Malaysia. The constant support and long standing relationship with its customers and suppliers resulted in further growth in the Company’s business and in October 2014, the Company moved its operation to No. 8A Jalan Raja Arfah 1, Segambut to better serve its clientele. Today, the Company is proud to be one of the major players at the forefront of the stationeries industry in Malaysia which specialises in wholesaling and retailing. Since its inception, the Company was fortunate to have teams of dedicated and committed employees working together towards a common goal of achieving excellence in quality and services.
