Total 1,154 Others job vacancies in Kuala Lumpur

Key Responsibilities

Interior Design Support

•⁠ ⁠Assist in preparing interior design drawings, layouts, and presentation materials.

•⁠ ⁠Support the team in space planning, furniture arrangement, and concept development.

•⁠ ⁠Assist in creating mood boards, material selections, and design proposals.

•⁠ ⁠Revise drawings and renderings based on feedback from the design team.

•⁠ ⁠Conduct site measurements and assist during site visits when required.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities

1.⁠ ⁠Property Acquisition & Business Development

•⁠ ⁠Identify and approach property owners, investors, landlords, and developers to introduce COBNB's short-term rental management services.

•⁠ ⁠Generate new leads through networking, referrals, cold calling, social media, property exhibitions, and industry events.

•⁠ ⁠Conduct sales presentations and consultations with prospective clients.

•⁠ ⁠Manage the full sales cycle from lead generation to contract signing.

•⁠ ⁠Negotiate and close property management agreements.

•⁠ ⁠Achieve monthly and quarterly acquisition targets.

2.⁠ ⁠Relationship Management

•⁠ ⁠Build and maintain long-term relationships with property owners, agents, and business partners.

•⁠ ⁠Act as the main point of contact during the onboarding process.

•⁠ ⁠Ensure excellent client experience and satisfaction.

•⁠ ⁠Develop strategic partnerships with real estate agencies and referral partners.

3.⁠ ⁠Market Research & Strategy

•⁠ ⁠Monitor market trends, occupancy rates, rental performance, and competitor activities.

•⁠ ⁠Identify new growth opportunities and target markets.

•⁠ ⁠Provide market feedback and recommendations to management.

•⁠ ⁠Prepare sales reports, forecasts, and business development updates.

4.⁠ ⁠Internal Coordination

•⁠ ⁠Work closely with Operations, Marketing, and Customer Service teams to ensure smooth unit onboarding.

•⁠ ⁠Coordinate property inspections, documentation, and handover processes.

•⁠ ⁠Maintain accurate records of leads, opportunities, and signed agreements in the CRM system.

Job Requirements :

•⁠ ⁠Diploma or Bachelor's Degree in Business, Marketing, Hospitality, Real Estate, or related field.

•⁠ ⁠Experience in sales, business development, real estate, hospitality, or property management is an added advantage.

•⁠ ⁠Strong communication, negotiation, and presentation skills.

•⁠ ⁠Self-motivated and target-driven personality.

•⁠ ⁠Ability to work independently and as part of a team.

•⁠ ⁠Possess own transport and willing to travel for meetings and site visits.

•⁠ ⁠Proficient in Microsoft Office applications.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.

Key Responsibilities :

• Supervise and lead a team of frontline arcade staff.
• Prepare and plan staff duty rosters and manage daily manpower arrangements.
• Monitor staff attendance, performance, and provide guidance and support when needed.
• Ensure the outlet is clean, safe, and operating smoothly at all times.
• Ensure smooth day-to-day outlet operations and excellent customer service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure arcade machines, games, and facilities are well-maintained and operational.
• Oversee cash handling, daily sales closing, and basic inventory control.
• Support outlet promotions, events, and marketing activities.
• Ensure compliance with company SOPs and shopping mall requirements.

Requirements:

• Minimum SPM qualification, preferably Diploma.
• At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
• Experience leading a small team of frontline staff.
• Good communication and customer service skills.
• Responsible, hands-on, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Fun and dynamic entertainment environment.
• Opportunity to lead and grow your management skills.
• Career advancement opportunities.
• Competitive salary and benefits.

Human Resources

1. Assist the HR & Admin Manager in all HR-related matters to ensure smooth operations and alignment with business objectives.
2. Involved in the full spectrum of HR activities including employee engagement, employee relations, orientation and training, payroll, compensation and benefits, recruitment, learning and development and performance management. 
3. Recruitment & Talent Acquisition:
4. Develop and implement recruitment strategies to attract talents.
5. Oversee the end-to-end recruitment process, including job postings, interviews, and hiring decisions.
6. Collaborate with department heads to ensure workforce planning aligns with business objectives. 
7. Business Partnering Role:
8. To assist in managing employment dispute, provide guidance and advice in handling staff disciplinary and personal grievance cases and union matters.
9. Ensure proper implementation of terms and conditions and observance of relevant labor legislation.
10. Maintain knowledge of and ensure compliance with employment practices and regulations.
11. Compensation & Benefits:
12. Manage performance appraisal and salary review exercises.
13. To assist in reviewing and recommending changes. 
14. Ensure the confidentiality and privacy of all employee and payroll information.
15. Ensure that compensation practices are in compliance with current regulations.
16. Assess compensation and benefits programmes, terms and conditions of service to ensure alignment with HR strategies.
17. Human Resources Information System:
18. Ensure that employees’ records are updated and documented accurately.
19. Ensure that System is able to support current business processes.
20. Employee Benefits and Compensation
21. Support in administering employee benefits programs, including health insurance, retirement plans and other perks.
22. Assist with payroll processing and address employee inquiries related to compensation.

Administrative

1. Office Management

• Oversee day-to-day office operations, including maintenance, supplies, and equipment.
• Manage office budgets and expenses.

2. Vendor Management

• Liaise with vendors and suppliers for office-related services and supplies.
• Negotiate contracts / agreements when necessary and ensure cost-effectiveness.

3. Travel and Event Coordination

• Arrange travel and accommodation for employees and visitors.
• Assist in planning and coordinating company events and meetings.

4. Documentation & Procedure Compliance

• Maintain administrative records, such as contracts, invoices, and correspondence.
• Ensure that administrative processes and procedures are in compliance with company policies and regulations.

5. Facilities Management

• Ensure a safe and productive work environment for employees.
• Coordinate maintenance activities and repairs for office facilities and equipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Dental insurance

General Accounting

• Handle full set of accounts for small/medium companies and dormant companies
• Maintain proper documentation and filing for all accounting transactions
• Ensure accuracy and completeness of financial and operational records

Accounts Payable (AP)

• Verify monthly AP reports for accuracy and payments
• Prepare supplier payments via online banking
• Liaise with liners regarding payment matters and collection of Bills of Lading
• Assist in month-end closing activities
• Prepare and compile reports related to sales, purchases, and operational transactions

Accounts Receivable (AR)

• Review invoices prepared by the shipping team
• Follow up on customer collections and monitor outstanding payments
• Prepare and monitor weekly AR aging reports
• Update customer statements upon receipt of payments
• Monitor and track incoming funds
• Liaise with banks on exchange rates and forex contracts
• Handle submission of trade documents, including Letter of Credit (LC) and CAD documentation
• Review Letters of Credit and prepare supporting documents
• Record and reconcile bank transactions, including cash, cheques, and payment vouchers

Ad Hoc Duties

• Support the team in all financial activities, including ad hoc financial reporting and analysis
• Perform any other tasks as directed by Management to support the Company’s objectives

Perks & Benefits

• Regular team activities
• Personal leave
• Personal development opportunities

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met deliver memorable and unique guest experiences. 

Your day-to-day: 

People   

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers. 

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance. 

Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. 

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 

Responsible Business  

Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents). 

Reunite items with owners – and log any lost and found property. 

Perform other duties as assigned. May also serve as manager on duty. 

Financial  

Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability. 

Maintain proper inventory levels managing cost per room for supplies and labour. Carry out the special requests from guests, VIPs, repeat visitors and club members. 

Guest Experience 

Make sure the quality of housekeeping and laundry services is always superb – we have standards – but it’s down to you to make rooms special and memorable for guests. 

Schedule routine inspections of all guest room and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc, are clean and in good repair to meet guest satisfaction. 

Carry out special requests from guests, VIPs, repeat visitors and club members. 

Help guests with their questions and complaints and address all challenges they may have to achieve complete guest satisfaction. 

Look smart – wear your uniform with pride. 

Accountability    

Supervise housekeeping and laundry teams in a large, luxury, or resort hotel with multiple major food and beverage outlets and banquet facilities with capacity to cater to more than 400 people. May oversee managers and/or supervisors and professional housekeeping and laundry staff. 

The statements in this job description are intended to describe the essential nature and level of work being performed; it does not encompass all the tasks that may be assigned. 

What we need from you? 

High School Diploma / secondary education / equivalent 

Four years’ housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. 

Must be fluent in local language and other languages preferred. 

GENERAL SIGN OFF 

The colleague is expected to adhere to all company policies and act as a role model. I have read and understand this job description. 

Perks & Benefits

• Nearby public transport
• Free Working Meals
• Car Parking Allowance OR Motorbike Allowance
• Official Phone will be provided
• Long Service Award
• IHG Friends and Family Rate Programe (Aligned with IHG Benefits)
• Birthday Leave
• Laundry
• Maternity / Paternity Leave
• Insurance and Health Care Plan

As the Learning & Development Manager, you’ll be responsible for managing the hotel’s learning & development function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results.  

The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos. 

Your day-to-day: 

People 

Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey  

Educate and train managers on Crowne Plaza on-boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance 

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 

Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 

Ensure effective training programs are in place for the following: 

New Employee Orientation 

IHG Frontline 

Customer Service Training 

Technical job specific training (through certification of departmental standards and procedures) 

Supervisory Skills Training 

Management Development 

Fire, Life and Safety Training 

Selling Skills    

Employee retraining  

Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development  

Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective  

Attend departmental training session and critique performance  

Liaise with other IHG Training Managers to share experiences and resources  

Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance  

Regularly communicates with staff and maintains good relations  

Contributes towards regional activities as directed by Director of Human Resources / General Manager   

Guest Experience  

Regular monitoring and evaluation of Guest Love scores  

Develop creative ways to inspire and motivate team members to provide guests with a unique experience 

Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction 

Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience 

Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc  

Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs  

Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines  

Conducts/Drive Service Standard Audits and share feedback with department heads 

Financial  

Assist in the creation of and work within the established L&D/Training department budget and control expenses 

Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances 

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved 

Effective utilization of Industrial Trainees to control PTEB 

Responsible Business  

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 

Prepare and monitor training programs for IHG Academy 

Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training  

Liaise with educational institutions conducting hospitality and training courses  

Ensure the e- learning training is carried out on a timely basis 

Support drive IHG Corporate Responsibility initiatives at the hotel 

Perform other duties as assigned. May also serve as manager on duty 

 Accountability    

This job is the top Learning and Development role in large, luxury, resort or major flagship hotel with extensive facilities and services, a number of outlets, and catering and convention facilities. This is typically the only Training lead in a full-service hotel. May supervise Training coordinator/Interns in a larger hotel. Ensures optimum utilization of hotel Training budget 

What we need from you? 

Bachelor’s degree or Diploma in Hotel Management/Bachelor's in Human Resources Management/equivalent 

Minimum 3 years of relevant positions, or an equivalent combination of education and experience in Quality and Continuous Improvement process of Hospitality industry 

Excellent organizational and leadership skills 

Outstanding in communication skills, presentation skills, problem solving skills and works as a teamwork player 

In depth understanding of quality control procedures and relevant legal standards 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Insurance Plan
• Annual Leave
• Medical Leave
• Car Parking Allowance OR Motorbike Allowance
• Long Service Award
• Birthday Leave

As the Senior Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.

Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel

At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Your day-to-day:

People

• Works with DOS on manpower planning and management needs
• Works with DOS in the preparation and management of the Department’s budget
• Manage day to day sales activities and build relationship with team members
• Personally build clear and open lines of communication with intra departments
• Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural and functional differences to optimize team performance
• Create an environment that trains, develops, coaches and mentor’s team members

Guest Experience

• Monitors competitors' activities and assists in marketing intelligence
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
• Services existing business through management of account bases
• Sell all facets of the hotel
• Manage the corporate head office and the preferred hotel history for that company
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market
• Provides direction on, and conducts market research and analysis
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
• Builds profile within local market place through attendance at various events and local market place
• Conduct client interviews
• Entertain clients
• Plan and conduct familiarization tours and site inspections
• Travel when required to promote the hotel and develop potential business
• Maintain regular contact with the IHG hotels in your region and the regional reservation office

Financial

• Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, timelines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management
• Participate in the preparation of the annual departmental operating budget and financial plans Monitor budget and upsell products and services while minimising waste to increase revenue
• Negotiate room prices, sell USPs and hotel services within approved departmental booking guidelines.
• Monitors local competitors and compare their operation with his/her operation
• Solicits business and follow up on referrals and potential sales leads
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits
• Provides direction on and conducts market research
• Maintain regular contact with IHG regional hotels and reservation networks
• Attends trade shows and sells conference space when directed

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment
• Perform other duties as assigned. May also serve as manager on duty

Accountability

• Meeting Rooms Sales target as per the allocated segment along with the desired guest experience scores

What we need from you?

• Minimum of 3 years Sales experience in 4* or 5* Hotel property
• Hospitality degree or equivalent
• Excellent customer relations, problem solving and time management skills
• Proficient knowledge of Microsoft Office and Opera Sales
• Proven ability to creating new business opportunities
• Assertive, professional and positive with a proven ability to develop in a team environment
• Must be able to work independently and maintain a positive attitude within a very busy environment
• With valid driver's license is preferred

• Annual Leave
• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Marriage Leave
• Long Service Award
• Parking Allowance

As the Banquet Manager, you’ll ensure the smooth execution/ procurement of conference business and assist in the planning and delivery of service during the conference. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 

Your day-to-day: 

People   

• Work with Human Resources to ensure the departmental performance of staff is productive 
• Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues 
• Adhere to hotel disciplinary procedures during major/minor act of misconduct 
• Work with Superior on manpower planning and management needs 

Guest Experience  

• Assist in the co-ordination and monitoring of all meetings and conference business 
• Assist in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning  
• Assist in managing the rooming list process 
• Co-ordinate the allocation of space for the conference and associated events 
• Conduct room familiarisations and site inspections 
• Monitor competitor activities 
• Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved 
• Control and analyse, on an on-going basis, the following, in an effort to ensure optimum performance: 
• Quality levels of product and service 
• Guest satisfaction 
• Merchandising and Marketing 
• Operating costs 
• Sanitation, cleanliness and hygiene 
• Assist in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as: 
• Local requirements 
• Market needs 
• Competition 
• Trends 
• Recipes 
• Potential costs 
• Availability of Food and Beverage products 
• Merchandising and promotion 
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.  
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. 
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 

 Financial  

• Work with F&B Manager in the preparation and management of the Catering Sales/Operations budget. Duties include: 
• Assist in co-ordinating the preparation of the banquet sales annual budget 
• Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget 
• Assist in the preparation of the hotel strategic plan, goals program 

Responsible Business  

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers 
• Log security incidents and accidents in accordance with hotel requirements 
• Other ad-hoc duties - unexpected moments when we must pull together to get a task done 
• May also serve as manager on duty 

Accountability    

• Ensure the smooth execution of any Catering event (On & Off premises) as per the desired standards and set benchmarks. Reports to Food & Beverage Manager and works closely with Catering Sales team to achieve the department annual budget 

Number of employees supervised – 

• Direct - Assistant Banquet Manager/ Banquet Supervisors/ Banquet Attendants   

Annual Operating Profit/Payroll Budget –  

• Banquet Revenue Target 

Key Metrics –  

• Banquet Revenue Target 
• Guests Satisfaction Survey 

What we need from you? 

Bachelor’s degree / higher education qualification in Hotel Management, culinary arts / equivalent  

Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience (preferably in banqueting operations) or an equivalent combination of education and experience 

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local law 

• The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Birthday Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Parking Allowance
• Free duty meals

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Attendant, you’ll serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day:

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Accountability Key Metrics –

· Completion of daily operational tasks

What we need from you?

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Free Duty Meals
• Birthday Leave
• Overtime / Night Shift / Transportation Allowance
• Annual Leave
• Maternity / Paternity Leave

The Rooms Controller cum Guest Relations Executive is responsible for managing room inventory, monitoring reservations, and optimizing room allocation while delivering exceptional guest service. This role bridges operations and guest relations to ensure both efficient hotel performance and memorable guest experiences.

Key Responsibilities:

1. Rooms Control / Inventory Management

• Monitor room availability, reservations, and room status on a daily basis.
• Ensure optimal room allocation to maximize occupancy and revenue.
• Coordinate with housekeeping, front office, and reservations to maintain accurate room inventory.
• Prepare daily, weekly, and monthly rooms reports, including forecast and occupancy analysis.

2. Guest Relations

• Welcome and assist VIP and walk-in guests.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate special arrangements for guests (e.g., birthdays, anniversaries, VIP services).
• Maintain positive guest feedback and strive to exceed guest expectations.

3. Coordination & Communication

• Liaise with housekeeping, reservations, and concierge to ensure smooth operations.
• Communicate any room status changes, maintenance issues, or guest requests to relevant departments.
• Assist in training and guiding junior front office and guest relations staff.

4. Reporting & Analysis

• Maintain accurate daily room inventory and revenue reports.
• Provide insights on occupancy trends and suggest strategies to optimize room usage.
• Assist management in improving operational efficiency and guest satisfaction metrics.

Qualifications & Skills:

• Diploma or degree in Hospitality / Hotel Management or related field.
• Minimum 2–3 years experience in Front Office, Reservations, or Guest Relations.
• Excellent communication and interpersonal skills.
• Proficiency in PMS software (Opera) and MS Office.
• Ability to multi-task, prioritize, and work under pressure.
• Detail-oriented, organized, and guest-focused.

• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free Duty Meals

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – as the Commis Chef, as a member of the kitchen team, will assist in preparing food in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

Your day-to-day:

• Prepare and cook orders in accordance with portion and quality standards specified in recipes
• Control food usage to minimize waste
• Advise supervisor of low inventory items; assists in receiving items and taking inventory as required
• Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety
• Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters
• Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to the supervisor or manager on duty
• May assist by performing dish washing or other kitchen duties as needed
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May occasionally interact directly with guests
• May assist with other duties as assigned

Accountability

Key Metrics –

• Completion of daily operational tasks

What we need from you?

• Basic reading, writing and math skills. Some food preparation experience or training preferred.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Standing up and moving about the kitchen
• Handling food, objects, products and utensils
• Bending, stooping, kneeling

Other:

• Communication skills are used frequently when interacting with the other cooks, wait staff and supervisors
• Reading and writing abilities are used often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff or when monitoring inventory
• Mathematical skills, including basic math, percentages, quantities and variances are used frequently
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Free Duty Meals
• Uniform
• Birthday Leave
• Annual Leave
• Sick Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave

As the Steward, you will support the Food & Beverage operations by cleaning and maintaining kitchen equipment and the premises whilst maintaining hygienic standards and practices. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day:

• During the shift, prepare of kitchen equipment for use
• Clean and set tables and place seasonal decorations, candles, and table cloths
• Assist in cleaning and opening or closing tasks
• Receive and store kitchen goods
• Clean and store kitchen equipment
• Maintain the cleaning of the premises
• Scrap food from dirty dishes, pots, pans, plates, flatware and glasses, wash dirty dishes and put them away
• Assist with sweeping, mopping and polishing the restaurant, bar, kitchen and equipment
• Transport used kitchen linen to or from the laundry or housekeeping section
• Maintain the cleaning standard of a hygienic kitchen

Accountability

Key Metrics –

• Completion of daily operational tasks

What we need from you?

• High school/ Intermediate level school education preferred with minimum of 2 years' experience in Kitchen Stewarding operations in a hotel
• Physical stamina to be on your feet and moving for the duration of your shifts
• The flexibility to work shifts, nights, weekends and holidays
• Strong communication and team working skills

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Birthday Leave
• Free Duty Meals
• Uniform
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Annual Leave
• Medical Leave

As the Restaurant Manager, you’ll manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.     

Your day-to-day: 

People   

Work with Human Resources to ensure the departmental performance of staff is productive 

Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues 

Adhere to hotel disciplinary procedures during major/minor act of misconduct 

Work with Superior on manpower planning and management needs 

Guest Experience  

Effectively manage the restaurant by ensuring the following:  

Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 

Adhere to opening and closing procedures 

Adhere to bill paying procedures  

Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 

Personally meet and farewell a minimum of 80% of your customers 

Encourage and motivate staff to provide optimum service during all shifts 

Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile  

Develop and implement Promotions Calendar for F&B products in restaurant  

Manage special event concepts  

Create positive publicity opportunities  

Manage customer database and utilize effectively  

Up-sell property facilities  

Analyze food and beverage statistics through point of sale system 

 Financial  

Anticipate market changes and review operations when necessary  

Conduct competitor analysis  

Actively pursue cost saving measures 

Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific  

Manage wage and beverage cost 

Forecasting   

Stock control 

Responsible Business  

Demonstrate compliance to Food Safety Management safety policies and procedures and ensure all procedures are conducted safely and within FSMS guidelines and ensure your direct reports do the same 

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 

Initiate action to correct a hazardous situation and notify supervisors of potential dangers 

Log security incidents and accidents in accordance with hotel requirements 

Other ad-hoc duties - unexpected moments when we must pull together to get a task done 

May also serve as manager on duty 

Accountability    

Ensure the smooth execution of restaurant as per the desired standards and set benchmarks. Reports to Food & Beverage Manager and works closely with Food & Beverage Team to achieve the department annual budget  

Number of employees supervised – 

Direct - Assistant Restaurant Manager/ Food and Beverage Supervisors/ Food and Beverage Attendants/ Hostess 

Annual Operating Profit/Payroll Budget –  

Restaurant Revenue Target 

Key Metrics –  

Restaurant Revenue Target 

Employee Satisfaction Survey

What we need from you? 

Bachelor’s degree / higher education qualification in Hotel Management, culinary arts / equivalent  

Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience 

Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Annual Leave
• Free duty meals
• Birthday Leave
• Long Service Award
• Compassionate Leave
• Medical Insurance