Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Technician lll under DSM Production Technical Support Team, you will be handling complex technical tasks in production operations, including equipment setup, operation, maintenance, and troubleshooting. You will manage resources, monitor quality, and maintain production records, requiring advanced technical skills and problem-solving abilities.

In this role, a typical day will include:

• Perform mechanical and electrical troubleshooting on DSM Flex Front End and Back End modules.
• Perform mechanical and electrical troubleshooting on DSM Autoclaves and other supporting systems.
• To drive improvements in equipment availability, product quality, productivity and safety.
• Improve machine performance and efficiency by providing effective troubleshooting, maintenance and engineering support for the DSM Flex manufacturing operations.
• Support non-conformance investigations, field action assessments and customer complaints investigations.
  .

WHAT YOU’LL BRING TO ALCON:

• Diploma/ NITEC in Mechanical /Electrical / Mechatronics Engineering or related field
• Min 2 years of relevant experience in manufacturing industry in a maintenance/ similar role troubleshooting equipment and machines
• Experience in cleanroom preferred
• Able to work Office hours Mon-Fri

HOW YOU CAN THRIVE AT ALCON:

· Good team player

· Enjoy working with various cross functional team across manufacturing site

Alcon Careers

• Well Established Company
• Basic $2800 - $3200 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices
• Any other ad hoc duties as assigned

Job Requirements:

• Possess relevant technical certification with minimum 1-2 years relevant working experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Assist the Discipline team in the overall management of the students’ discipline, on a daily basis

• Assist in manning detention for late comers after school, on an ad hoc basis

• Oversee students who are suspended from class, on an ad hoc basis

• Supervise, call on and ensure the conduct of Corrective Work Order – canteen/classroom cleaning

• Patrol the school premises to ensure orderliness, on a daily basis

• Be involved in case management for students identified as at-risk

• Conduct investigations as part of case management and submit report

• Conduct and follow-up on spot-checks on students’ general neatness in appearance like attire and hair and look into administrative recording of spot check outcome

• Participate in Case Management Meetings on an ad hoc basis

• Perform any other duties as and when assigned by the School Leaders or Subject Head, Student Management

Requirements:

Must have passed ‘N’ Level or its equivalent.

2. should preferably be MOE-registered (refer to https://rems.moe.edu.sg/ for more information)

3. should possess good communication and inter-personal skills. He/she should also be a good team player with a high level of initiative and work well with staff and teachers on student matters

4. Having relevant experience in a school environment will be an advantage

5. Able to work independently with minimal supervision

6. Shortlisted candidates may be subjected to an interview.

Contract Period-From 15 July 2026 to 14 July 2027 Working hours:

• Mondays to Fridays: 7.15am to 2:30pm, inclusive of 45 min lunch break

• No need to work on Saturdays, Sundays, school holidays (in Mar/Jun/Sep/Nov/Dec) and gazetted public holidays

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a IT Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

Responsibilities:

• Provide support for desktops, servers, network systems, IT operations, and cybersecurity-related matters.
• Assist in the audit, monitoring, and enforcement of IT assets, security controls, standards, policies, and compliance requirements.
• Support network and infrastructure activities, including upgrades, configuration changes, maintenance, and system relocations.
• Manage and support network and server environments, including server clusters and related security administration.

Requirements:

• NITEC or Diploma in Information Technology or a related field.
• Basic knowledge of IT systems and infrastructure.
• Familiar with Microsoft tools (Office 365 and Azure, network and server support)
• Some understanding of cybersecurity concepts such as system protection, common security threats, and basic security tools (e.g. firewalls and antivirus systems) is an advantage.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

The Job scope are as follows:

Support Student Development Team (SDT) in student management matters, including case management:

1.         Help to locate and manage students in holding rooms during case management (e.g. missing students, meltdowns, discipline case).

2.         Support SDT to take statement from students as part of case management.

3.         Supervise student detention and in-school suspension.

4.         Supervise / engage students with additional needs (SwANs) - selected case support.

5.         Assist to review CCTV footage for case management.

6.         Assist the Case Management Team (CMT) to maintain records of all cases.

Conduct regular patrols of school premises and nearby premises

1.         Canteen

2.         Free Play areas (e.g. school field, ISH, quadrangle)

3.         Toilet Areas

4.         Classrooms (during SDL – self-directed learning)

5.         Special rooms (e.g. CCA rooms, Dance studio, library)

6.         Out of school (neighboring blocks and playgrounds) – only when necessary

Others

1.         Support school events, e.g. Chaperone student supporters for NSG finals, Open House.

2.         During Home-Based Learning and school holidays – attached to school admin / operations teams.

3.         Any other duties as decided by school leaders.

The Personnel shall either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters.  More importantly, the Personnel must have a heart for and be able to work closely with teenagers.  Other skills, such as ability to build rapport with people, manage and work with teenagers, investigative and organisational skills, as well as the ability to remain calm during volatile and fast-paced situations are important.

Working Hours-
·      Mondays to Thursdays: 8am to 5pm, inclusive of 1hr lunchbreak

·      Fridays: 8am to 4:30pm, inclusive of 1hr lunch break

·      Not required to work on Saturdays, Sundays and gazetted public holidays

·      However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.
Requirements

• Minimum GCE N-Level qualification or equivalent
• Prior experience in student management, youth engagement, education support, school operations, security, social service, or related environments is advantageous
• Strong interpersonal and communication skills
• Ability to build positive rapport with adolescents while maintaining professional boundaries
• Able to remain calm, objective, and professional in challenging or fast-paced situations
• Comfortable carrying out supervision duties across indoor and outdoor environments
• Good documentation and record-keeping skills
• Must be legally authorised to work in Singapore at the point of application

Preferred Qualifications

• Prior experience supporting student discipline, behavioural management, or student welfare initiatives
• Experience working with students with additional needs or at-risk youths
• Familiarity with investigations, case documentation, or incident reporting processes
• Strong organisational and administrative skills
• Familiarity with school operations and student support frameworks

• Application Support & Incident Management

• Level 1.5 / 2 Support

• Stakeholder & Vendor Coordination

Responsibilities

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.

• Monitor application performance, interfaces, and batch jobs to ensure stable operations.

• Perform SQL queries and data analysis for troubleshooting and investigations.

• Support application deployments, system changes, and post-release validation.

• Collaborate with stakeholders and vendors for issue resolution and enhancements.

• Maintain documentation, user access, and support compliance activities.

Requirements

• Possess a Degree / Diploma in Computer Science / IT or equivalent

• 2–5 years of experience in application support, IT operations, or production support environments.

• Knowledge of application architecture, APIs, system integrations, and batch processing.

• Experience with ticketing and monitoring tools such as ServiceNow or Jira.

• Proficiency in SQL for troubleshooting and data analysis.

• Strong analytical, problem-solving, and root cause analysis skills.

• Good communication and stakeholder management abilities.

• Able to work independently and collaboratively within a team environment.

• Able to provide night support 2 - 3 times in a month (based on roster)

To apply please click on the APPLY NOW button or email your resume for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Junior Operations Executive (Language Support & Client Services)

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

What you will gain

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Work from office in a central location in Singapore

• A clear pathway to handling projects independently within 6-9 months
  

Additional Details and Requirements

• Singapore Citizens or Permanent Residents only

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: how you have excelled in it, what hurdles you have encountered and how you have overcome them. What lessons did you learn from the experience?

Keep it simple and personal - we want your personal voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (the first of which will include a written assignment to test your critical thinking skills). 

Applications close on 19 June 2026 at 23:59 SGT.

Only successful applicants in each round will be notified.

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

To manage day to day library operations, operate Library Automation System and provide support in all areas of library information services, manage and maintain resources in the library including circulation, cataloguing as well as programme delivery to the customer as part of the Business Services Delivery in Singapore.

• Provision of short/long-term relief support to schools across Singapore when their regular librarian is not available
• Ensure efficient processing and circulation of resources to students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e., DDC for school libraries
• Catalogue and process new materials promptly to have them ready for borrowing
• Creation of promotional materials and displays to support the school curriculum and library programmes
• Conduct library programmes and activities
• Generate regular reports on loans, overdue items, fines and other collection-related statistics
• Assist library patrons with queries
• Ensure good housekeeping in the library, including tidying the library and maintaining clear and accurate shelf signages to assist patrons in locating materials.
• Follow-up with students and staff on overdue, damaged and/or lost books
• Work with the stakeholders to manage damaged and/or lost books. This includes withdrawing, repairing or reconditioning library materials.
• Stocktaking and weeding of library materials

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• 4 GCE ‘O’ level passes, including English
• Good interpersonal and communication skills
• Enjoy interacting with students and teachers
• Familiar with Microsoft Word, Excel and Powerpoint
• Open to learning to operate the Spydus Library System
• Comfortable working independently
• Comfortable with stooping, bending, lifting and reaching for picking up and shelving of books.
• You must be comfortable with travelling to different schools throughout Singapore with travel allowance provided.

Training and $150 monthly transport allowance in addition to your base salary will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

What is the opportunity?

As the member of Client Support Desk, Wealth Management Asia, you will report to the Heads of Sales Management Asia and support the entire RBC Wealth Management Asia. You would be key to the growth strategy of RBC WMA, be part of training and developing new relationship manager ("RM") and onboarding of new clients.

What will you do?

• Independently handle new account openings, account maintenance, asset transfers, loans, payments, order taking, and product recommendations.

• Develop and mentor the onboarding of new relationship manager.

• Provide assistance and guidance for new client / RM’s queries and interest on RBC WMA’s offering and product capabilities.

• Ensure timely and accurate execution of client requests and transactions.

• Independently manage both client accounts and relationships (including product and services queries, pricing and execution).

• Be familiar and adhere to Bank’s code of conduct, KYC, due diligence, AML and cross border regulation and compliance to policies and procedures as well as regulatory requirements

• Works collaboratively and endeavours to build good working relationships with other key stakeholders.

• Partner with Sales Management Office and follow the WMA growth strategy and initiatives.

• Participates in projects which drives the positives changes over WMA platforms and client experiences.
  

What do you need to succeed?

Must-have

• University degree in Business Management, Finance, Economics or other relevant professional finance qualifications

• CACS Paper 1 and 2

• At least 3-5 years’ relevant experience in private banking/wealth management platform, preferably in roles of ARM/Client due diligences.

• Strong interpersonal and influencing skills are essential.

• Highly articulate in both written and verbal business communication.

• Solid investment products knowledge and sound understanding of relevant external regulations governing the business

• Knowledgeable and experienced across KYC/AML/Compliance.

• Self-motivated individual with a positive change mindset. Comfortable with direct communication both internally (with functional partners) and externally (with prospects or clients)

• Advanced Bloomberg & Reuters

• Fluency in English language skills is essential

Nice-to-have

• Avaloq system knowledge is preferred

• This role requires speaking to clients from North Asia and South East Asia, proficiency in Mandarin, Cantonese, Bahasa or Thai is nice-to-have.

Role:
Customer Support Engineer (Semiconductor / Training Provided)

• Singapore Based (Office at Ubi / Site)

• 5 Days work per week (8.30am – 5.30pm + OT (sometime only))

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply

• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to travel overseas on short notice for service job assignments.

• $3000 negotiable

• Career Progression Opportunities

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

• MNC Company

• Basic $2500 - $3000 + Incentives + Performance Bonus + AWS + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Kallang

• Working day: Monday to Friday

• Working hours: 9.00am to 6.15pm

• Training Provide for those without/lesser experience

Job Responsibilities:

• Assist to generate new leads for the sales team by calling manufacturing contacts to introduce products and services of company. No product selling or closing is required

• Liaise with sales and marketing department

• Other ad hoc duties as assigned

  
  

Job Requirements:

• Possess minimum GCE ‘O’ Level or equivalent

• Training Provide for those without/lesser experience

  
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

  
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Responsibilities:

• Coordinate delivery and transfer of equipment with internal teams to meet operational timelines
• Assist in delivery and setup of machines and parts when required
• Maintain accurate records of equipment movement and tracking
• Perform basic housekeeping and ensure equipment is clean and ready for use
• Unbox, inspect, and set up equipment, including basic system configuration and documentation
• Support installation and ensure machines are operational before deployment
• Perform basic repairs and troubleshoot technical issues
• Respond to breakdowns and provide on-site maintenance support
• Work closely with internal teams to ensure smooth operations
• Perform other duties as assigned

Requirements:

• Diploma or NITEC in Electrical, Electronic, Mechanical Engineering, or related field
• Valid Singapore Class 3 Driving Licence
• Experience in equipment handling, delivery, or basic maintenance is an advantage
• Strong troubleshooting and problem-solving skills

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description:

• Check Policy Contracts to prepare for mailing to policyholders
• Process billings, collections and payments of policy premiums
• Data Entry / Amendments for insurance applications
• Daily retrieval & sorting of documents at mailroom
• Ensure department KPIs are achieved for policy delivery and processing

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

jamietan@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

• Well Established Company

• Salary $3000 - $4,000 basic + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Ubi

• Working day: 5.5 days (alternate Saturday)

• Working hours: 8:30am - 6.00pm / 8.30am - 12.30pm (alternate Saturday)

Job Responsibilities:

• Provide technical support and repair guidance to dealership workshops.

• Diagnose and troubleshoot vehicle issues on-site, working closely with workshop teams.

• Submit technical cases to the manufacturer and follow up on repair solutions.

• Conduct technical training and coaching for workshop staff.

• Monitor and analyze vehicle repair data to identify recurring issues and support problem resolution.

• Drive continuous improvements in technical service and repair processes.

• Ensure all work is carried out in compliance with safety and quality standards.

• Collaborate with internal departments on technical projects and initiatives.

• Other ad hoc duties as assigned.

Job Requirements:

• Diploma in Automotive engineering or similar discipline with minimum 3 years of relevant experience in the automotive industry preferred.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492