Total 3,639 Full-time tech support job vacancies in Australia

ROLESUMMARY

The Operations Support Engineer is responsible for ensuring the smooth day-to-day operation of IT systems and applications by monitoring, troubleshooting, and resolving incidents. The role focuses on maintaining system stability, availability, and performance while adhering to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Monitor applications, systems, and infrastructure to ensure availability and performance.

· Provide L2 support for incidents, service requests, and operational issues.

· Troubleshoot and resolve application, system, and integration-related issues.

· Perform incident management, root cause analysis (RCA), and problem resolution.

· Ensure timely escalation and coordination with relevant teams for critical issues.

· Execute routine operational tasks such as job scheduling, batch monitoring, and health checks.

· Support deployment activities, releases, and environment validations.

· Maintain system logs, reports, and operational dashboards.

· Ensure adherence to SLAs, incident response timelines, and change management processes.

· Automate repetitive operational tasks using scripts and tools.

· Maintain documentation including SOPs, runbooks, and troubleshooting guides.

· Collaborate with DevOps, infrastructure, and application teams for continuous improvement.

TECHNICALSKILLS & TOOLS

· Systems & Applications: Basic understanding of application architectures and APIs

· Operating Systems: Linux/Unix, Windows

· Monitoring & Scheduling: Control-M, Autosys, Cron, Prometheus, Grafana

· ITSM Tools: ServiceNow, Remedy, Jira

· Scripting: Python, Bash, PowerShell (basic automation)

· Databases (Basic): SQL, query execution, log analysis

· Cloud (Basic): AWS/Azure environments (monitoring & operations)

SECURITY& COMPLIANCE

· Follow operational security procedures and access controls.

· Ensure compliance with organizational standards (ISO 27001, internal policies).

· Support incident logging, audit requirements, and reporting.

· Identify and escalate potential security or operational risks.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT operations or application support.

·  Experience in SLA-driven or24x7 support environments preferred.

·  Strong analytical, troubleshooting, and communication skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in production support for enterprise applications.

· Exposure to DevOps environments and release management.

· Experience in regulated or government environments.  

Required Technical Skill Set

·         Responsible for release management of TCS BaNCS Upgrade (scheduled and Ad-hoc) in DBS environment including packing/verification of product deliveries, System Integration deployment and support for User testing & production deployment.

·         Perform Requirement/Impact analysis for Non-functional items & TCS BaNCS related queries.

·         Support TCS BaNCS Integration testing for down/up streams systems of DBS. Also, DBS Infra upgrade activities support like  OS/DB patch, MQ upgrade etc

·         L2 Troubleshooting of technical & functional incidents in Customer environments.

Desired Experience Range

5+ Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·         BaNCS security Processing & corporation Action domain Knowledge

·         TCS BaNCS Reconciliation & EUR hands on.

·         Exp in Implementation TCS BaNCS Product suite

·         Production equivalent env preparation and maintenance with prod DB after every major release.

·         SIT Application Maintenance (Deployment, smoke testing etc).

·         Ad Hoc (defect releases)/Monthly  Release management.

·          New Requirements/Product upgrade : Requirement Gathering and Analysis.

·          Testing of Technical Items (TCS BaNCS SI and Arch related) before Production deployment

·         Ad hoc request for like NAP/SI restart, automation of processes etc.

·         Integration testing for down/up streams system (like IPE, Finacle, TDS , CWEB etc).  Ad hoc activity

·         Infra upgrade activities support like  OS/DB patch, MQ upgrade etc.  Ad hoc activity

·         Handling of Non-Functional Requirement (IBGO Control Tower, IBGM alert scripts etc ).

·         TWS  (batch scheduler) Monitoring and management for EOD/Intraday in UAT

Good-to-Have

·         Knowledge of JIRA, PL/SQL, J2ee, JBOSS

·         Should have interest to work in 24/7 project

Responsibility of / Expectations from the Role

1 Should be able to cooperate with the team and adhere to team’s policies

2 Should be able to do effective use of scripts/process to automate the processes

3 Should be able to meet all the milestones in time

4 Should be able to work effectively with team

Technical Experience

• Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds.
• Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS).
• Experience supporting mission critical production systems with high availability requirements.
• Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell).
• Exposure to AWS or hybrid cloud environments is advantageous.
• Working knowledge of ITSM processes (Incident, Problem, Change).
• Experience with monitoring and automation tools is preferred.
• Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous.
• Any experience with remote Windows desktop solutions would be useful.
• Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support
• Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure.
• Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets.
• Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes.
• Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements.
• Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards.
• Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests.
• Maintain operational documentation and continuously improve monitoring and automation capabilities

Job Summary:

As a Business Support Executive in the bus industry, you will be responsible for providing administrative and operational support to ensure the seamless functioning of the organization. You will work closely with different departments and play a vital role in maintaining productivity, customer satisfaction, and compliance with industry regulations.

• Provide support on transport operations of multiple international and local schools
• Effective management as per client's instruction and daily operations
• To be involved in planning and optimizing departmental annual budgets to create strategies for organizational growth together with Business Support Lead
• Assist in Transport IT System queries
• To be involved in account receivable matter with finance team
• To be involved in implementation of Transport IT system for various stakeholders
• To be involved in local subsidies
• To work closely with Business Support Lead to prepare for contract tendering documents
• To provide timely verification and resolution of payment matters or issues such as subcon invoice. Bus Attendant salary and bus fare collection
• Any other ad hoc duty requested by Business Support Lead or Head of School

Interested candidates, please submit your updated resumes to Human Resource via email at yani@wts.com.sg or call 6799 6881.

Job Title: Technical Support Executive, Medical Devices

Company: Endocare Pte Ltd

About Us

Endocare is a Singapore-based medical device distributor supplying endoscopy, surgical, orthopaedic and diagnostic devices to hospitals, clinics and healthcare institutions in Singapore and the region. We source from a network of manufacturers across China, Europe, the US and other markets, and we pride ourselves on pairing quality products with technically competent customer support.

About the Role

We are hiring a Technical Support & Documentation Executive to strengthen our technical review, supplier coordination and quality documentation functions.

This role acts as a key technical bridge between overseas manufacturers, internal operations teams and healthcare customers in Singapore. It includes technical documentation review, supplier communication and coordination with hospitals, and is suitable for candidates with a scientific background who are transitioning into the medical device industry.

Key Responsibilities

Technical Product Support

• Review and support evaluation of technical documentation, including material specifications, certificates of analysis, technical data sheets and test reports
• Assist in identifying discrepancies and coordinate with senior team members for resolution
• Build working knowledge of the product portfolio, including device structure, material composition (e.g. polymers, metals, coatings, silicones), intended clinical use and handling requirements
• Support customer enquiries related to product usage, material compatibility and handling

Supplier & Overseas Coordination

• Liaise with overseas manufacturers on technical documentation, product specifications and quality-related matters
• Support communication with China-based suppliers in Mandarin and international suppliers in English
• Translate and reconcile technical documentation between Chinese and English
• Coordinate sampling, product updates and documentation alignment across regions
• Participate in overseas business trips where required to support supplier meetings, product discussions and training

Quality Documentation & Hospital Liaison

• Maintain product documentation, technical files and inspection records in accordance with company procedures
• Support preparation of responses to HSA enquiries, hospital requirements and quality questionnaires
• Liaise with hospital stakeholders on product documentation, technical clarification and follow-ups
• Track documentation gaps and support resolution with suppliers

Business & Operational Support

• Support business coordination activities, including preparation of materials for meetings with suppliers, hospitals and partners
• Assist in coordinating schedules, travel arrangements and logistics for business-related activities and overseas engagements
• Provide operational support to ensure smooth execution of cross-functional activities

Requirements

• Bachelor’s or Master’s degree in Chemistry, Materials Science, Biomedical Engineering, Pharmaceutical Science or a related scientific discipline
• Laboratory or research experience involving material characterisation, synthesis or analytical techniques (e.g. spectroscopy, chromatography, NMR)
• Strong attention to detail with disciplined documentation practices
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Preferred Qualifications

• Prior exposure to regulated industries such as medical devices, pharmaceuticals or diagnostics
• Experience supporting technical documentation, regulatory submissions or supplier correspondence
• Working knowledge of an additional European language (e.g. French or German) to support communication with European suppliers
• This role requires occasional overseas travel to support supplier engagement, product discussions and training activities

1. Support the ERP Finance Project Lead in coordinating finance-related activities for the SAP to D365FO transformation project, including follow-up on action items and outstanding issues.
2. Assist in gathering, consolidating, and tracking business requirements from Finance, Treasury, Accounts Payable, IT, and Shared Services teams to ensure timely submission and alignment with project timelines.
3. Perform data validation, review, and reconciliation checks during data migration activities to ensure completeness and accuracy of migrated financial data.
4. Monitor and follow up on configuration requirements, user feedback, and testing results to ensure system setups are aligned with approved business requirements.
5. Coordinate meetings, workshops, and user discussions by preparing materials, documenting key points, and tracking pending decisions or action items.
6. Support user acceptance testing (UAT), system testing, and finance process walkthroughs by preparing test data, logging issues, and following up on resolution status.
7. Assist in preparing project status updates, progress trackers, and documentation for Project Lead.
8. Provide administrative and coordination support to ensure smooth communication between internal users, consultants, and project teams throughout the implementation lifecycle.
9. Ad-hoc & additional tasks required by the ERP Finance Project Lead.

Requirements: 

• Bachelor’s degree in Finance, Accounting, or related discipline; professional qualification (ACCA, CPA, CFA) strongly preferred. 

• 1–2 years of progressive experience in commercial finance, management accounting, or financial transformations, preferably in a fast‑paced or complex environment. 

• Advanced Excel skills; experience in financial modelling, Power BI, and finance automation tools is a strong advantage. 

Job Summary
The Executive, Hotel Operations Support plays a key role in supporting the Business Development Manager in managing hotel housekeeping manpower, ensuring smooth daily operations, and maintaining effective communication between the company, hotel partners, and employees. This role involves recruitment coordination, administrative support, operations reporting, scheduling, and training management to ensure service quality and operational efficiency across assigned hotel sites.

Key Responsibilities

1. Recruitment & Onboarding Support

• Arrange and coordinate interviews for housekeeping candidates

• Bringing shortlisted candidates to hotel sites for interviews, uniform fittings, or trial sessions.

• Liaise with candidates, recruitment agencies, and internal departments to ensure timely onboarding.

• Assist with preparation of onboarding documents and follow-up with new hires.

2. Employee Relations & Administrative Support

• Support the Business Development Manager in handling daily employee administrative and operational matters.
• Serve as a communication link between hotel management, employees, and the company.
• Assist in staff counselling sessions, addressing workplace concerns, or performance-related issues.
• Maintain employee records, attendance updates, and relevant HR documentation.

3. Operations Reporting & Documentation

• Prepare and submit monthly operational, manpower, and performance reports.
• Review and verify timesheets, attendance data, and overtime claims before payroll processing.
• Ensure all documentation and reports are completed accurately and submitted on time.

4. Hotel Coordination & Communication

• Communicate regularly with hotel partners regarding manpower deployment, operational expectations, and service requirements.
• Coordinate staff scheduling, shift changes, relief manpower, and urgent replacement arrangements.
• Assist with administrative tasks related to hotel festive gifts, events, or project-related activities.

5. Training & Development Coordination

• Collaborate with the HR team to arrange WSQ and other mandatory trainings.
• Track and ensure completion of staff training and certifications.
• Maintain and update training records in the company’s system.

Job Requirements

o   Minimum GCE O-Level / NITEC / Diploma in Business, Hospitality, HR, or related field.

o   Preferably 1–2 years of experience in operations support, hospitality, HR coordination, orrelated roles.

o   Experience in hotel or housekeeping operations is an advantage.

o   Proficient in MS Office (Excel, Word, PowerPoint) and comfortable with systems/data entry.

o   Strong organisation, time management, and coordination skills.

o   Ability to communicate effectively with staff, hotel management, and external partners.

o   Able to work independently, handle pressure, and respond to urgent manpower needs.

o   Possesses a professional, positive, and service-oriented attitude.

Key Responsibilities:

• Assist in installation and removal of gas meters
• Support site setup, tools handling, and basic works
• Follow safety procedures and instructions from team lead
• Assist in minor restoration works (cabinet, fittings, etc.)

Requirements:

• Physically fit and willing to work outdoors
• Basic technical or construction experience preferred
• Team player with good attitude

• Bachelor’s degree in IT or a related field
• Minimum 2+ years of experience in Application/Production Support, preferably within the banking domain
• At least 2 years of hands-on experience with Linux/Unix and SQL
• Recent experience working with Java / J2EE applications
• Minimum 1+ year of experience in application support; developers with strong Java knowledge and willingness to move into support are also encouraged
• Proficiency in Java / J2EE programming concepts

Technical Skills:

• Strong working knowledge of Unix/Linux commands and SQL queries
• Experience with web applications and batch job processing
• Familiarity with application servers such as JBoss
• Experience with databases like MariaDB and other SQL-based systems
• Basic knowledge of shell scripting
• Understanding of job scheduling tools, MQ setup, and file transfer tools (e.g., Connect:Direct) is an added advantage

Additional Skills & Attributes:

• Exposure to the banking or financial services industry is a plus

Key Responsibilities:

• Conduct technology landscape scans, market research, and benchmarking on digital health, AI, automation, kiosks, and GovTech solutions
• Track industry trends, pilots, and case studies locally and internationally, especially in public sector contexts
• Summarise research findings into briefing notes, comparison tables, reports, and presentation slides
• Support coordination of innovation projects, including meeting arrangements, minutes-taking, and action tracking
• Liaise with vendors and internal stakeholders to support project execution and follow-ups
• Assist in preparing presentation decks, concept notes, and pilot proposals
• Maintain project documentation, trackers, and knowledge management repositories
• Support preparation of governance materials such as briefing packs and summaries
• Assist in setting up, monitoring, and documenting pilot and proof-of-concept initiatives
• Collect feedback and support post-pilot evaluation and reporting

Requirements:

• Research & Analytical Skills: Experience in market research, competitor analysis, and the ability to synthesise complex data into actionable insights.
• Project Management Skills: Comfortable supporting multiple workstreams simultaneously, with good organisational skills and ability to manage deadlines.
• Digital Tools Proficiency: Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with collaboration tools such as Microsoft Teams
• Ability to create basic diagrams or visuals using Visio, Canva, etc
• Communication Skills: Proficiency in writing reports, briefs and presentation decks

Preferred Discipline:
1. Business Administration, Innovation Management, Engineering, Computer Science or Design

Working Arrangement:
Duration: 10 Months (May 26 to Feb 27)
Working Hours:
Salary: TBA
Location: Outram Park

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

JOB DESCRIPTION

Sales achievement of assigned territories.

• Meets or exceeds established annual sales quota.

• Initiates sales process by prospecting, scheduling of appointments, conduct sales presentations, understanding business

needs, develop

proposals and sales closure.

• Expands sales in existing accounts by introducing additional solutions and services and /or develop new and innovative

applications.

• Closes sales by building rapport with potential customers, expounding on the benefits of BU solutions and service

capabilities; overcoming

objection, etc.

• Proactively keeping up to date on product knowledge and market trend by participating in educational opportunities

offered by S&N or

other appropriate channels.

Maintenance of customer database.

• To update key customer data

• Identifies market potential by qualifying accounts

• Contributes information to market strategy by monitoring competitive products and feedback

from end users

Maintain good relations with all external and internal stakeholders.

• Accountable for customer satisfaction and providing high quality service

• Identifies market potential by qualifying accounts

• Responsible for keeping commitments in a timely manner and resolving issues promptly

Thorough knowledge on competitors’ activities.

• Be familiar with competitors’ strategies and product features/benefits and contributes

information to market strategy by monitoring competitive products and feedback from end users

• Provide feedback on market information with regards to competitors activities, product pricing, SWOT in reports and

sales meetings.

Effective planning and execution of action/promotional plan.

• Good territorial and sales management of all assigned accounts

• Operating expenses to be kept to budget.

Code of Conduct – Compliance training

• Complete mandatory compliance training by the defined dates as required

• Training and review on all new guidelines, SOPs and revised version of Code as issued.

• Uphold good image of company and take care of its assets.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Support the sales and management teams in marketing and business development activities.
• Source logistics solutions (Air/Charter/LCL/FCL/RORO/Breakbulk/Cross-border and Project Cargo) and coordinate with overseas agents.
• Ensure a high level of satisfaction for customers, suppliers, and agents.
• Manage assigned product(s) to maximize economic benefit for the company while enhancing the reputation of the products and suppliers.
• Prepare, present, and discuss quotations for all logistics products with accuracy and within required timelines.
• Conduct market research and communicate market insights and customer feedback to vendors.
• Handle procurement activities, including cost comparisons with suppliers, and compile cost structures and logistics solutions for specific shipments or projects.
• Build and maintain strong relationships with overseas agents, carrier lines, air agents, and local suppliers.
• Maintain a professional, approachable attitude and remain open to concerns or feedback from customers, suppliers, and colleagues.

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.