We are seeking an experienced IT Business Analyst to join a leading banking organisation and play a key role in delivering innovative digital banking solutions. This position will work closely with business stakeholders, product owners, architects, and technology teams to translate business requirements into scalable digital solutions that enhance customer experience across banking channels.

The ideal candidate will have a strong background in digital banking platforms, API integration, and end-to-end Software Development Life Cycle (SDLC) delivery within a banking environment.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyse, and document business and system requirements.

• Facilitate workshops and requirement elicitation sessions with business users, product teams, and technology stakeholders.

• Translate business needs into functional and technical specifications, user stories, process flows, and use cases.

• Work closely with solution architects, developers, and QA teams throughout the SDLC to ensure successful delivery.

• Analyse and define API requirements, integration flows, and system interfaces across digital banking ecosystems.

• Support solution design discussions and ensure requirements align with business objectives and technology standards.

• Participate in system testing, UAT, defect triage, and production implementation activities.

• Identify process improvement opportunities and recommend digital solutions to enhance customer and operational outcomes.

• Ensure compliance with banking, security, and regulatory requirements.

Required Experience & Skills

• Minimum 8 years of experience as an IT Business Analyst, Systems Analyst, or Technical Business Analyst.

• Proven experience delivering Digital Banking initiatives within Banking or Financial Services.

• Strong understanding of end-to-end SDLC methodologies, including Agile and Waterfall delivery frameworks.

• Hands-on experience working with APIs, integration services, microservices, and system interfaces.

• Good understanding of digital banking channels, including:

  • Internet Banking

  • Mobile Banking

  • Digital Onboarding

  • Payments & Transfers

  • Customer Self-Service Platforms

  • Authentication and Security Solutions

• Experience creating Business Requirements Documents (BRD), functional specifications, process maps, user stories, and acceptance criteria.

• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.

• Experience using tools such as Jira, Confluence, Visio, Swagger/Postman, or equivalent.

• Knowledge of Open Banking, API ecosystems, and modern banking architectures will be highly regarded.
  

  Interested candidates please email your latest resume to subagio@tangspac.com

Job Summary

Role Overview

You will partner with senior leadership to shape, execute, and communicate the institute’s strategic direction. Reporting to Senior Director, Strategy, you will play a central role in strategic planning, research portfolio development, and market and technology sensing — translating big-picture priorities into actionable plans that drive real outcomes.

Key Responsibilities

• Develop the institute’s overall strategy, including vision, priorities, research focus areas, and long-term growth plans.
• Lead the creation and refresh of strategy documents, annual workplans, research roadmaps, and implementation plans.
• Translate strategic priorities into programmes, milestones, KPIs, resource plans, and cross-functional workstreams.
• Oversee the planning cycle, including leadership offsites, strategy retreats, and annual planning sessions.
• Engage internal and external stakeholders to drive strategic alignment and collaboration.
• Build and lead a high-performance, engaged, multi-disciplinary team.

Requirements

• Advanced degree in science, engineering, technology, business, public policy, or a related field; PhD, MBA, or equivalent experience is advantageous.
• Significant experience in strategy, corporate planning, research management, consulting, or public-sector planning.
• Strong ability to translate complex scientific, organisational, and policy issues into clear priorities, workplans, and executive recommendations.
• Excellent stakeholder management and communication skills, with experience engaging senior leaders, research teams, and external partners.

Career Growth & Impact

• Shape national R&D priorities. You will directly influence how one of Asia’s leading public research organisations invests in science and technology — from AI and sustainability to advanced manufacturing.
• Work at the leadership table. You will partner with institute directors, government agencies, and ecosystem leaders, building a high-level network across Singapore’s innovation landscape.
• See your strategy come to life. Unlike advisory roles, you will own the end-to-end journey from strategy formulation to execution — roadmaps, KPIs, resource plans, and cross-team delivery.
• Grow into senior leadership. This role is a launchpad into senior R&D leadership, national science policy, or C-suite strategy positions.

1 year contract
Jurong East
Mon - Fri, 9am to 6pm

Up to $7,000 + 1 month completion bonus

Duties:

• Support strategic pricing foundation through pricing science, tools and processes.
• Lead pricing improvement projects as prioritized by the Manager PricingExcellence
• Provide analytical support to help drive value capture and annual price increases
• Tracking of pricing KPIs to identify trends, risks, and opportunities
• Collaborate closely with Business Units, Country Pricing and Finance teams to ensure pricing governance consistency
• Support change management initiatives as the organization evolves into a value-based pricing culture.

Requirements:

• Minimum Degree in relevant fields
• Certified Pricing Professional Certificate Preferred, not a must.
• Minimum 3 years pricing experience, commercial analysis or similar roles.
• Any experience in Pricing Optimization / Analytics: Vendavo , Zilliant PROS, Model N, etc.
• Any experience in Configure-Price-Quote platforms such as Oracle , Salesforce etc.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

“We are hiring Sales Audit Analyst to be outsourced to our clients”.

Responsibilities

• Perform checks and fulfil all relevant requirements under the MAS Balanced Scorecard Framework (such as client surveys, document checks, mystery shops, FAA complaints assessment) for sales representatives and the Bank’s policies and procedures.

• Monitor the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.

• Conduct training on BSC Framework for new hires, and guide new supervisors on BSC checks and complaint investigation.

• Provide independent review of customer complaints relating to investment sales.

• Keep checks current with developments in the regulatory environment and the internal processes and systems.

• Automate independent sales audit workflow by leveraging on RPA, system automation and AI.

Job Requirements:
- Minimum Degree in relevant field

- Good level of knowledge of the regulations governing the sale of investment products to retail customers (egs. Financial Advisory Act, MAS Guidelines on FairDealing).

Interest applicants, pls email updated resume to north@recruitexpress.com.sg

Thomas Tan

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Your new company

This is a reinsurance company.

Your new role

• Drive the review and documentation of the current-state operating model, including structure, governance, processes, decision rights, controls, systems, and performance metrics.
• Facilitate stakeholder interviews, workshops, and discovery sessions to gather business requirements and identify pain points, dependencies, and opportunities for improvement.
• Prepare process maps, hand-off documentation, supporting analysis for assigned workstreams/roles, and service journeys to support evidence-based design decisions.
• Drive the documentation of agreed future-state requirements, process changes, and implementation activities, the development of target operating model options, including capability definitions, process design, role clarity, governance forums, and service delivery approaches
• Work with programme, change technology, and business teams to ensure operating model designs are practical, traceable, and implementable.

What you'll need to succeed

• Proven experience in business analysis and transformation, operating model design, process improvement, project coordination, or implementation programmes. Experience in regulated financial services or similarly complex environments is preferred.
• Strong understanding of operating model components such as governance, organisation design, processes, service models, controls, data, and technology enablement,
• Ability to document business requirements, process maps, user stories, and decision papers to a high standard.
• Strong facilitation, stakeholder management, and communication skills across both operational and senior audiences.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

We are inviting anyone with a keen interest in Cybersecurity to join our growing Singapore team. This role is a technical role and will require someone with some basic understanding of networking technologies. However, if you do not have the required experience but has an analytic mind, we will provide the necessary training for you to grow in our company.

Key Responsibilities

• Perform 24x7 security monitoring across multiple client environments using SIEM, EDR, NDR, cloud security and web protection platforms.
• Triage, analyse, and validate security alerts to distinguish false positives from genuine threats.
• Investigate incidents involving malware, phishing, web attacks, account compromise, DDoS activity, and suspicious network behaviour.
• Escalate confirmed incidents to senior analysts or incident responders in accordance with established playbooks and SLAs.
• Enrich alerts with contextual information such as IP addresses, users, assets, timelines, and indicators of compromise.
• Maintain accurate incident documentation, investigation notes, and customer‑ready security reports.
• Support managed security services (MSS) operations including shift handovers, ticket updates, and customer communications.
• Participate in continuous improvement initiatives including detection rule tuning, use‑case refinement, and threat intelligence sharing.
• Adhere to internal SOPs, security policies, and compliance requirements in a production SOC environment.

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Basic system and network security fundamentals
• Knowledge of desktop, server, database, application and network principles for problem management, risk identification and analysis
• Must be able to work 12 hours shift

• 6+ years of experience preferred.
• Preferred background in Banking, Insurance, or FinTech environments.
•  Experience with ASP.NET MVC using C#, Web API, Entity Framework, ELSA Framework, IBM MQ, and Connect: Direct technologies
• Exposure to AS400 and RPG/COBOL from current or previous roles
• Knowledge of Red Hat Linux, Shell Scripting, and Java will be advantageous.
• Strong experience in requirements gathering, business analysis, functional specification, solution design, and stakeholder management across the SDLC.
• Ability to work effectively with business users, vendors, developers, and testing teams in both Agile and Waterfall environments.
• Excellent analytical, communication, and problem-solving skills with the ability to manage multiple priorities and workstreams.

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

about the company:

Our client is a prominent global financial services firm with a sophisticated regional presence in Asia. Recognized for its commitment to excellence and high-level service delivery, the organization operates within a highly regulated and international framework. They are currently enhancing their regional data capabilities and are looking for a professional who thrives in a culture of integrity, precision, and strategic digital evolution.

about the job:
His role acts as the critical bridge between business architecture and engineering, translating complex capital markets and banking requirements into precise technical workflows and system logic.

Key Responsibilities:

• Elicit technical and business requirements from domain leads, translating them into detailed Functional Specification Documents (FSDs), data mappings, and system workflows.
• Partner with enterprise architects and development teams to facilitate complex system configurations, downstream integration architecture, and delta/gap analyses.
• Own functional delivery across the Software Development Life Cycle (SDLC), driving phases from initial scoping and logic design through to deployment engineering.
• Lead defect triage, root-cause analysis (RCA), and incident resolution during rigorous System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles.
• Ensure all technical builds, schema changes, and parameter setups comply with internal security governance and MAS/international financial regulations.

skills and experience required:

• Experience as a Technical Business Analyst, Functional Consultant, or Systems Analyst within a banking or financial services environment.
• Deep, hands-on functional proficiency working with major enterprise core banking platforms (architecture, modules, parameter tables, and batch/EOD processing).
• Strong technical understanding of trade execution lifecycles, securities processing, corporate actions, custody infrastructure, and global payment messaging infrastructure (e.g., SWIFT, ISO 20022).
• Proven experience working alongside engineering teams within Agile/Scrum delivery structures and CI/CD deployment pipelines.
• Analytical capabilities with a track record of diagnosing system gaps, querying data, and managing complex environment deliverables under tight sprint schedules.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Responsibilities

•Configuring and maintaining the system databases according to the environment strategy

•Engaging in capacity planning exercises to ensure adequate system resources

•Monitoring database size and health

•Creating and managing plans for maintaining statistics and indexes

•Understanding performance metrics, monitoring system performance, and troubleshooting issues

•Following vendor and Epic best practices for hardware and software configuration

•Meeting with Cogito Process Analysts (PA) and report requesters (SMEs) to understand their data needs

•Identifying and reviewing the appropriate technological solutions for various reporting needs

•Creating reports, using a third-party report writing tool such as Crystal reports, to display data

•Writing SQL for custom SQL metrics

•Modifying existing reports, as necessary

•Distributing reports to report consumers using Epic-Crystal integration

•Reviewing peer reports for validity

•Testing report build in a specified testing environment and volume testing in live environments

•Reviewing upgrade documentation related to system features and released system reporting content, and determining how to implement the changes

•Might also be responsible for building:

o Universes and cubes

o Extracts

o SlicerDicer

o Third-party tools (WebI/QlikView/Tableau)

Requirements / Qualifications

•A degree in engineering, physics, computer sciences, math, information systems, or statistics

•At least 1-3 years’ experience in developing, implementing and maintaining IT systems

•Strong communication skills

•Critical thinking and an analytical mind

•Technically proficient in your analytical database platforms

•Working knowledge of the database operating systems

•Proficiency with SQL and relational database concepts

•Proficiency and demonstrated experience with report writing tools

•Familiarity with Epic applications and database structure, through training that occurs early in the implementation

•Ability to gain an in-depth understanding of the data model through data model classes geared toward content areas

•Ability to understand data structures that could benefit the entire reporting environment

•Epic Certified is an advantage

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout

Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

About FOMO Pay

FOMO Pay is a MAS-licensed Major Payment Institution and a member of FOMO Group, which also includes CapBridge and 1Exchange. Our iBiz division serves licensed financial intermediaries, family offices, fund managers, and corporate clients across Singapore and the region — providing regulated payment infrastructure, cross-border remittance, and multi-currency account solutions.

Role Overview

We are looking for a collaborative, detail-oriented Product Analyst to support our payments product team. You will help execute the product roadmap, translate business needs into clear requirements for engineering and IT teams, and work with operations, risk, legal, and compliance to test and roll out products. You will also track industry trends to spot new opportunities. The ideal candidate is a structured problem-solver who thrives in a fast-paced environment, picks up new domains quickly, and is professionally bilingual in English and Mandarin Chinese, with a genuine interest in payments.

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Relevant experience or exposure to payment solutions (e.g. e-wallets, cards, remittance, or cryptocurrencies) within financial services, payments, fintech, or related technology environments; genuine interest in the payments domain

Job Description

• Gather, analyse, and document business and system requirements from clients and stakeholders.

• Create detailed requirement specifications, user stories, and functional documentation.

• Develop workflow diagrams, process maps, and wireframes for complex business use cases when required.

• Determine operational objectives by analysing business functions, gathering information, and evaluating output requirements and formats.

• Identify opportunities for process improvement and recommend system enhancements through the study of current practices and workflows.

• Assess and communicate the financial and operational impact of proposed changes.

• Collaborate closely with development teams to transfer business requirements and domain knowledge.

• Support Project Managers in project scoping, effort estimation, resource planning, and project delivery activities.

• Work with clients, developers, testers, and other stakeholders to ensure business requirements are fully understood and successfully implemented.

• Participate in user acceptance testing (UAT), requirement validation, and solution reviews.

Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline.

• Minimum 2 years of experience as a Business Analyst or in a similar role.

• Strong stakeholder management skills with the ability to influence and collaborate with diverse teams.

• Excellent analytical, problem-solving, documentation, and presentation skills.

• Strong communication and interpersonal skills.

• Knowledge of software testing methodologies, approaches, and techniques.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Experience working in Agile/SCRUM environments.

• Hands-on experience with JIRA or similar project management tools.

• Excellent command of English, both written and spoken.

• Proficiency in Vietnamese (written and spoken) is required to liaise with Vietnamese-speaking clients, business partners, and stakeholders, and to support projects involving Vietnam-based operations and market expansion initiatives.