Responsibilities:

• Participate in RFP and presales activities, including requirements gathering and analysis, solution design, effort estimation, and preparation of technical and functional proposals.
• Evaluate proposed solutions to identify functional, process, or system gaps, and recommend improvements that enhance business value and operational efficiency for customers.
• Prepare comprehensive Functional Specification Documents (FSDs) to clearly define business requirements and support the development lifecycle.
• Collaborate closely with customers, development teams, and QA teams to ensure requirements are accurately understood, implemented, and delivered within project timelines.
• Design and develop PL/SQL components, including packages, procedures, functions, and triggers, to support application functionality and business processes.
• Analyze, troubleshoot, and optimize SQL queries to improve database performance, scalability, and execution efficiency.
• Perform data migration, import, and export activities to support application implementation, maintenance, and operational requirements.
• Any other ad-hoc duties as assigned by supervisor

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related field;

Interested applicants, please Email , and look for johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

At Optiver we operate without bureaucracy, without hierarchy and without egos. We are a trading firm that combines diverse skill sets, unique minds and the desire to be better. We’re passionate, driven and collaborative when it comes to tackling interesting problems. That’s where you come in.

Optiver is looking for an Commodities Analyst to join our growing Singapore office in the Commodities trading team.

WHO WE ARE

Optiver is global electronic market maker. We use our own capital, at our own risk, to trade on major financial markets around the world, 24 hours a day. We aim to always provide prices for a wide range of products including listed derivatives, equities, ETFs, bonds and foreign exchange. As such, we have no clients but provide liquidity services to the financial markets on which we trade. We do this by developing our own trading strategies and systems, using originally developed code and cutting-edge technology.

Optiver Asia Pacific represents one of three business units of the Optiver group (the others being Europe and the US). The Asia Pacific business unit includes the following locations: Sydney (regional headquarters); Hong Kong; Shanghai; Singapore; Taipei and Mumbai. The business in Singapore is deemed to be an integral part of the APAC strategy over the coming years with anticipation of significant growth.

WHAT YOU’LL DO

As a Quantitative Research Analyst, you’ll provide analysis in the commodity space. Your main responsibilities include:

• Conducting research for improving predictions in the commodities markets
• Using data to gather insights, improve decision making and performance
• Being a subject matter expert on your given market and asset class
• Driving continuous improvement
• Developing position-taking strategies on key markets leveraging fundamental and quantitative analysis
• Making good risk reward trading decisions based on analyzing large and complex data sets
• Collaborate with other trading members to improve other strategies from a quantitative perspective

WHO YOU ARE

To succeed in this role, you’ll need to have the below skills and experience:

• Strong analytical and quantitative skills with the ability to work with data to look for creative trading solutions to real world events
• Exceptional analytical skills, particularly in terms of identifying opportunities when analysing large data sets
• Extensive mathematical and statistical modelling skills, utilising a range of techniques
• Strong programming or scripting skills to develop your own robust models and algorithms to offer the best price on the products traded
• Ability to build tools and conduct analysis that take trading strategies to the next level
• Passion for trading and research and a strong desire to continuously improve
• Strong communication skills and ability to work in a fast paced environment
• Collaborative attitude and continuous improvement mindset

WHAT YOU’LL GET

• The chance to work alongside diverse, intelligent, and driven peers in a rewarding environment
• Competitive remuneration, including an attractive bonus structure and additional leave entitlements
• Training, mentorship and personal development opportunities
• Gym membership plus weekly in-house chair massages
• Daily breakfast and lunch
• Regular social events including an annual company trip
• A work-from-home allowance and support
• Guided relocation, a competitive relocation package and visa sponsorship where necessary.

As an intentionally flat organisation, we believe that great ideas and impact can come from everyone. We are passionate about empowering individuals and creating diverse teams that thrive. Every person at Optiver should feel included, valued and respected, because we believe our best work is done together.

Optiver encourages Singaporean nationals and Permanent Residents to apply. Our commitment to diversity and inclusion is hardwired through every stage of our hiring process, we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.

Key Responsibilities

·       Collaborate with business stakeholders to gather analyze and document ESG related requirements

·        Translate business needs into functional and technical specifications for data and analytics solutions

·        Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions

·        Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights

·        Support the development of ESG dashboards KPIs and performance tracking frameworks

·        Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB

·        Assist in defining data models data governance and data quality standards for ESG reporting

·        Participate in UAT User Acceptance Testing and validate system outputs against requirements

·        Provide domain expertise on ESG products services and regulatory expectations

·        Create comprehensive documentation including BRDs FRDs use cases and process maps

·        Facilitate communication between business product and technical teams

Required Skills  Qualifications

·        5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains

·        Strong understanding of ESG concepts reporting frameworks and sustainability metrics

·        Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau

·        Familiarity with data science concepts statistical analysis and predictive modeling

·        Minimal Handson experience with SQL andor PythonR for data analysis will be good to have

·        Experience working in Agile environments and handling cross functional teams

·        Strong analytical thinking and problem solving skills

·        Excellent stakeholder management and communication skills

Job Summary:

We are seeking a Technical Business Analyst to bridge the gap between our restaurant operations and technology solutions. You will lead the design and implementation of two critical systems: (1) a billing and sales expenditure tracking system, and (2) a QR-code-based website for customer self-ordering and payment at each table. Your goal is to increase operational efficiency, reduce errors, and enhance the guest experience.

1. Billing & Sales Expenditure System

· Analyze current manual or semi-digital billing processes and expenditure tracking (food cost, labor, overheads).

· Design and document requirements for a unified system that captures:

· Daily sales (per table, per server, per menu item)

· Real-time expenditure (ingredients, supplies, wastage)

· Profitability per dish and per shift

· Work with developers or POS vendors to build or configure the system.

· Ensure integration with accounting software (e.g., QuickBooks, Zoho Books).

· Create automated reports on cost of goods sold (COGS), margins, and expense anomalies.

2. QR Code Ordering Website

· Lead the end-to-end requirements for a mobile-friendly website accessible via QR codes placed on each table.

· Specify the customer journey:

· Scan QR code → View digital menu (with images, allergens, modifiers) → Add to cart → Enter table number → Pay online.

· Integrate payment gateways (Stripe, Razorpay, PayPal, or local UPI/cards).

· Ensure the website syncs orders directly to the kitchen display system (KDS) or POS printer.

· Define requirements for table management (e.g., prevent order mixing, support splitting bills).

· Collaborate with UI/UX designers and developers for a frictionless experience.

3. Integration & Data Flow

· Ensure the QR ordering website pushes data (sales, items, payment status) back to the billing/expenditure system automatically.

· Define API requirements between systems.

· Handle offline scenarios (e.g., website down – fallback to manual billing).

4. Testing & Deployment

· Write test cases for billing accuracy, payment security, and order routing.

· Conduct UAT (user acceptance testing) with restaurant staff.

· Train managers and servers on using the new systems.

5. Ongoing Optimization

· Monitor system performance, order conversion rates, and payment failures.

· Suggest improvements based on sales/expenditure data (e.g., remove low-margin items, adjust pricing).

Required Skills & Experience

· 6+ years as a Business Analyst, Technical BA, or Product Owner in restaurant, retail, or E-commerce field

· Proven experience designing POS systems and tracking or similar to front page design

· Solid understanding of language platforms, e-commerce checkout flows, and payment gateway integration.

· Ability to write functional requirements, user stories, and process flow diagrams (UML, BPMN).

· Basic technical knowledge: APIs (REST), databases (SQL), and web technologies (HTML/CSS/JS fundamentals) to communicate with developers.

· Excellent stakeholder management – you will work with chefs, servers, owners, and developers.

· Experience with Jira, Confluence, or Notion for documentation.

Reachfield Security (Grade “A” agency) specializes in supplyingsecurity manpower to Schools, Factories, Shopping Centres, Museums, libraries,etc

Security Officer

Salary : up to $3130 gross a month (5666days work arrangement)

////////////////////////////////////

1. Works in Commercial (Factory / Warehouse / Condo / Mall /Polytechnic) environment.

2. Good customer service skills; able to communicate with peopleof all levels

3. 12hrs-shift (Fixed shift)

4. PC literate

5. Job duties include issue visitors/ contractor passes, clocking,patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed 4 mandatory WSQmodule for PWM-SO

Reachfield Security & Safety Management Pte Ltd

10 Anson Road #26-09

International Plaza, Singapore 079903

(Tanjong Pagar MRT)

For more information, please call office at 6324 2925 (Andrew)

We are seeking a Security Architect with a strong development and solution architecture background to lead our architecture consulting team and design security solutions that enable business outcomes while maintaining robust security postures. This role reports to CISO.

Key Responsibilities:

Architecture Security Reviews and Threat Modelling 

·       Lead a team of security architecture consultants, providing threat-driven architecture security reviews and threat modelling

·       Drive development of AI enabled security reviews, threat modelling and security enhancements of CI/CD pipeline

Build Security In / Shift Left 

·       Drive strategic security architecture decisions across business units and technology domains

·       Develop secure reference architectures and design patterns for modern application stacks and BSI

·       Build security-by-design with development workflows

·       Enhance CI/CD security tooling and automation and drive adoption and metrics reporting 

·       Reignite Security Champions initiative to improve shift left approach

Enterprise and Identity security architecture 

·       Design identity governance solutions for hybrid and multi-cloud environments

·       Assess and implement advanced IAM patterns including fine-grained authorization, privilege escalation controls, and just-in-time access

·       Develop identity integration strategies for AI systems and automated decisioning

·       Engage with platform and DevOps engineering teams to build secure infrastructure and technology foundations

·       Propose initiatives to address security gaps or enhance the overall security posture

·       Build positive flywheel effect among stakeholders to enable security adoption and cultural transformation

Gen AI Security

·       Design and integrate security frameworks for Gen AI deployment, monitoring, and governance within AI risk framework

·       Maintain security blueprints for(Gen) AI deployments, including MCP and AI guardrails

·       Lead agentic AI security initiative with focus on authentication and authorization of AI agents

Requirements:

·       Bachelor’s degree in computer science, engineering, or related fields

·       Strong software engineering background with more than 5years of experience as a software engineer / developer.

·       3+ years of team or lateral leadership experience in technology architecture or security consulting teams

·       Proven leadership of security architecture/threat modelling.

·       Track record leading complex, multi-stakeholder security initiatives.

·       Ability to ship secure reference architectures and drive developer adoption at scale.

·       Experience with AI/ML security challenges and solutions including Large Language Model (LLM), Model Context Protocols (MCP), Agentic AI and AI governance frameworks

·       Comprehensive knowledge of application security principles(OWASP, SANS, etc.)

·       Experience with modern security tooling: SAST, DAST, SCA, container scanning, secrets management

·       Relevant certifications (eg. SANS, AWS, Azure)

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

1. Installation, maintenance and servicing of a wide variety of equipment including but not limited to:

• General security systems
• Alarm systems
• CCTV systems
• Access control systems

2. Troubleshoot problems encountered on site

3. Diagnose and resolve issues related to network connectivity, server performance, and communication between security systems (e.g., CCTV, alarm systems, access control systems).

4. Provide feedback to management on issues faced on the ground

5. Perform routine maintenance and firmware updates on servers, network devices, and security system software to ensure systems remain reliable and up-to-date

Job Requirements

• Candidate must possess at least a NITEC or Diploma in Engineering (Electrical/ Electronic/ Information Technology) or equivalent
• Minimum 2 years’ experience in Operational Technology/ Information Technology industry
• Knowledge of networking and IP/TCP protocol
• In-depth knowledge in CCTV, Access Control and System Server etc.
• Hands-on experience in security-related tasks such as OS tightening, patching and updating, virus scanning will be an added advantage.
• IT Certification in windows system & storage, network, database, virtualization, cloud technologies will be an added advantage
• Good communication skills and positive working attitude.
• Candidate must possess a Class 3 or 3A driving licence

Benefits

• Annual Wage Supplement (13th month) and Performance Bonus
• Medical and Dental Benefits
• Corporate Insurance coverage
• Annual Pay Increment

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Job Advertisement: Sales Area Manager (Facilities Cleaning & Security Services)

Position: Sales Area Manager
Industry: Facilities Management, Cleaning & Security Services
Location: Singapore
Salary: SGD 4,500 – SGD 5,500 per month (commensurate with experience and qualifications)
Employment Type: Full-Time

About the Role

We are seeking a highly motivated and results-driven Sales Area Manager to join our growing Facilities Management team. The successful candidate will be responsible for driving sales growth, developing client relationships, securing new contracts, and expanding our market presence in the cleaning and security services sectors.

This role is ideal for an experienced sales professional with a strong network in facilities management, commercial cleaning, security services, property management, or related industries.

Key Responsibilities

• Develop and implement sales strategies to achieve revenue and profitability targets.
• Identify, pursue, and secure new business opportunities in cleaning and security services.
• Build and maintain strong relationships with corporate clients, property management companies, MCSTs, government agencies, and commercial customers.
• Prepare and deliver professional sales presentations, proposals, and tender submissions.
• Conduct site surveys and collaborate with operations teams to develop competitive service solutions.
• Manage the full sales cycle from lead generation to contract award and account handover.
• Monitor market trends, competitor activities, and industry developments.
• Maintain accurate sales forecasts, pipeline reports, and CRM records.
• Achieve monthly and annual sales targets established by management.
• Support contract renewals and upselling opportunities with existing clients.

Requirements

Essential Qualifications & Experience

• Minimum 5 years of proven sales experience in facilities management, cleaning services, security services, environmental services, or a related industry.
• Demonstrated track record of achieving and exceeding sales targets.
• Strong understanding of the Singapore facilities management and security industry.
• Experience in government tenders, commercial contracts, and service-based sales will be advantageous.
• Excellent communication, negotiation, and presentation skills.
• Strong business development and relationship management capabilities.
• Proficient in Microsoft Office applications and CRM systems.

Preferred Certifications

Candidates should possess relevant WSQ certifications, such as:

• WSQ Certificate in Sales and Customer Service
• WSQ Higher Certificate in Facilities Management
• WSQ Security Industry-related certifications
• WSQ Environmental Cleaning-related certifications
• Other relevant Workforce Skills Qualifications (WSQ) certifications related to sales, facilities management, cleaning, or security operations

Personal Attributes

• Self-motivated and target-oriented.
• Strong leadership and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Professional, customer-focused, and proactive.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package of SGD 4,500 – SGD 5,500 based on experience and qualifications.
• Performance-based incentives and commission scheme.
• Career advancement opportunities.
• Training and professional development support.
• Annual leave and medical benefits in accordance with company policies.

How to Apply

Interested applicants are invited to submit their updated resume, detailing their relevant experience, qualifications, certifications, current salary, expected salary, and availability.

Only shortlisted candidates will be contacted for an interview.

Equal Opportunity Employer
We are committed to building a diverse workforce and welcome applications from qualified candidates regardless of race, gender, age, religion, or nationality.

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package:  $3,215 to $3,515 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Requirements:

• Secondary education

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• MNC Company
• Basic $2800 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Attend to equipment fault at customers’ premises
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault
• To carry out periodic maintenance for our customers
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Electronics and/or Electrical Engineering or relevant field with 1-2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Product area

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

Job description

As an Incident Response Consultant, you will provide industry-leading incident response, assessment, transformation, managed detection and response, and training services with in-depth tactical support. You will help organizations effectively detect and respond to threats and reduce the overall impact of business risk before, during, and after an incident. You will resolve security incidents quickly, effectively and at scale with complete incident response including investigation, containment, remediation, and crisis management. In this role, you will work on engagements including assisting clients in navigating technically complex and high-profile incidents, performing forensic analysis, threat hunting, and malware triage.

Qualifications

Job responsibilities

• Collaborate with internal and customer teams to investigate and contain incidents.
• Recognize and codify attacker Tools, Tactics, and Procedures (TTP) and Indicators of Compromise (IOC) that can be applied to current and future investigations.
• Conduct host forensics, network forensics, log analysis, and malware triage in support of incident response investigations.
• Support specific workstreams for a variety of client-facing investigations including the examination of cloud, endpoint, and network-based sources of evidence.
• Develop comprehensive and accurate reports and presentations for technical and non-technical audiences.

Minimum qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity or related technical field or equivalent practical experience.
  
• Experience in incident response investigations, analysis, or containment actions.
• Experience in any three of the following: network or log forensic analysis, malware triage analysis, disk, or memory forensics.
• Experience in cybersecurity in one of the following areas: network security, wireless security, web application assessments, social engineering, scripting, cloud security, reverse engineering, or incident response.

Preferred qualifications

• Experience with malware triage analysis and disk or memory forensics in one or more operating systems.
• Experience with enterprise security architecture and security controls.
• Experience with cloud incidents or forensic responses.
• Excellent time and project management skills.

Reachfield Security (Grade “A” agency) specializes in supplyingsecurity manpower to Schools, Factories, Shopping Centres, Museums, libraries,etc

Position: Full Time, Security Supervisor

Salary up to $3730 gross per month (5666days work arrangement)

Location of work:

SS > Tampines / Outram / Telok Ayer/ Hillview

***

1. Supervise a team ofsecurity personnel.   

2. Good leadershipskills and able to lead a security team to meet the client's requirements.

3. Day / Night dependson location; 12hr-shift (Fixed shift, no need to rotate)

4. Job duties includeleading the team, conduct daily briefing, patrolling, protecting clients’premise and access control, etc.

5. Possessed with PLRDlicense (SSS / SS rank), and completed CERT training.

6. Work with client’srepresentative closely and carry out instructions according to set SOP.

7. PC literate and canable to put up incident reports.

8. Conduct OJT for newstaff; guide, advise and orientate new staff for the job.

9. Attend managementmeetings.

Reachfield Security & Safety Management Pte Ltd

10 Anson Road #26-09

International Plaza, Singapore 079903

(Tanjong Pagar MRT)

Please email the updated resume to hr@reachfield.com

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration & benefits
• Great career progression
• With track record within CCTV / Security Systems sector are welcome
• Location: Central

Responsibilities:

• Develop, execute, and implement strategic business development plans and campaign to achieve sales targets and grow the CCTV customer base.
• Cultivate, manage, and build strong relationships with clients including SMEs, enterprises, SIs (System Integrators) to drive sales of  CCTV products and ensure high levels of customer satisfaction and retention.
• Identify new opportunities through market research, networking, and secure new partnerships to expand the distribution network of CCTV sector.
• Monitor market trends and competitor activities to identify new product and potential gaps and refine business strategies accordingly.
• Collaborate cross-functionally with marketing, product, and technical teams to align efforts and deliver value to prospective clients.
• Provide regular sales forecasts, pipeline updates, and market insights to support strategic decision-making.

Requirements:

• Sales experience in IT industry preferably in networking products will be an added advantage.
• Proven track record in acquiring new clients, developing business opportunities, and achieving measurable sales results.
• Possess an existing database of relevant end customers or decision-makers (priority in CCTV or security industry).
• Strong understanding of CCTV systems, surveillance technologies, security systems, and solutions.
• Good communication and interpersonal skills.
• Self-motivated and good coordination skills.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Should focus on day-2-day operations, incident, change management, and user centric trouble shooting.

Operate andcontinuously improve the organization’s Secure Access Service Edge (SASE)services using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA),ensuring secure, reliable user connectivity and strong policy governance.

Keyresponsibilities (Operational / BAU)

• Runday-to-day operations for ZIA (web gateway, SSL inspection, URL filtering,cloud app control, sandbox, DLP , DNS security).

• Runday-to-day operations for ZPA (App Segments, Access Policies, Connectormanagement, posture requirements, policy troubleshooting).

• Monitorservice health and user experience; proactively identify trends and recurringissues.

• HandleL2/L3 incident troubleshooting: authentication issues (SSO/SAML),PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSLinspection issues.

• Performpolicy administration: create/update rules, exceptions, and change deploymentsfollowing CAB/ITSM change controls.

• Maintainforwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PACfiles, forwarding profiles, location configuration, traffic steering.

• Manageintegrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar),ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA.

• Executeroutine operational tasks: connector upgrades, certificate updates, locationupdates, application onboarding to ZPA, user/group updates.

• Work withvendors/TAC; drive cases to closure and implement corrective actions.

• Maintaindocumentation: runbooks, SOPs, troubleshooting guides, policy standards,onboarding checklists.

• Supportaudits and compliance: policy reviews, recertification evidence,logging/retention checks. Menlo Web Isolation Maintain allow-list/whitelist forapproved URLs/domains based on business justification and securityrequirements.

• Manageexception lifecycle: approvals, expiry dates, periodic review/cleanup, andrecertification evidence.

• Ensureisolation policies align with ZIA policies and do not create conflicting userexperience (e.g., bypass vs isolate logic) Site not loading in isolation,rendering issues, broken web apps, file download/upload restrictions,clipboard/printing controls (as applicable)

Coreskills:

• Strongworking knowledge of ZIA (SSL inspection, URL filtering, CASB/app control,sandbox, forwarding methods).

• Strongworking knowledge of ZPA (connectors, app segments, access policies, posture,authentication flows).

• Troubleshootingacross endpoint + network + identity (DNS, TLS cert chains, proxy behavior,SAML/SSO, routing).

•ITSM/change management discipline (ServiceNow/JIRA), documentation habits.Strong knowledge about Zero Trust concepts

•Nice-to-have: SIEM integration, DLP, basic scripting (PowerShell/Python) forops automation.