Company Overview

SJ 4 PTE. LTD is a leading spa and wellness group inSingapore, dedicated to enhancing holistic well-being through innovativetherapies, exceptional service, and a nurturing environment. We pride ourselveson cultivating a supportive workplace culture that empowers our team to deliverpremium wellness experiences to our clients.

Role Overview

We are seeking a dynamic and experienced Human Resources Manager to join our leadership team. The HR Manager will oversee the fullspectrum of HR functions, ensuring alignment with business goals whilefostering a positive and engaging workplace culture. This role will be pivotalin strengthening Joyre’s talent capabilities, driving employee engagement, andsupporting the company’s continued growth in the spa and wellness industry.

Key Responsibilities

• Lead and manage end-to-end HR operations, including recruitment, onboarding, performance management, training & development, employee relations, and exit management.
• Develop and implement HR policies, procedures, and programs that comply with Singapore employment laws and MOM regulations.
• Partner with department heads to identify manpower needs and build a sustainable talent pipeline for operational and leadership roles.
• Drive employee engagement initiatives to enhance staff morale, retention, and workplace culture.
• Oversee compensation and benefits administration, ensuring internal equity and market competitiveness.
• Manage disciplinary matters, grievances, and conflict resolution in a fair and timely manner.
• Provide HR analytics, reporting, and insights to support strategic decision-making.
• Promote learning and development opportunities to upskill employees and support career progression.
• Champion wellness, diversity, and inclusion in alignment with the company’s brand values.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 5 years of progressive HR experience, preferably in the service, retail, hospitality, or spa & wellness industry.
• Strong knowledge of Singapore employment laws, HR policies, and MOM regulations.
• Proven experience in talent acquisition, employee relations, and performance management.
• Familiar with compensation & benefits practices and HR systems.
• Excellent interpersonal, communication, and leadership skills.
• Strong problem-solving, decision-making, and conflict resolution abilities.
• Ability to work independently in a fast-paced, dynamic environment.
• HR certification (e.g., SHRM-CP, PHR, IHRP) will be an added advantage.

Key Competencies

• Strategic HR Leadership – Ability to align HR initiatives with business strategy.
• People-Oriented – Empathy and emotional intelligence in managing employee needs.
• Results-Driven – Focused on achieving HR and organizational goals.
• Adaptability – Comfortable in managing change and evolving industry trends.
• Collaboration – Strong team player with the ability to influence stakeholders.

Interested candidates who wish to apply for the advertised position, please send in your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.

Overview:

This isn’t your average marketing role. As Marketing Manager at IMBA, you will help shape how audiences experience our exhibitions, programmes, venue activations, and brand universe. Beyond running campaigns, you’ll play a key role in building cultural relevance, audience engagement, and commercial visibility across everything we do.

You’ll work across exhibitions, immersive experiences, public programming, partnerships, events, and venue activations, collaborating closely with creative, content, operations, and leadership teams to ensure the IMBA brand is consistently experienced both online and on-ground.

This role is ideal for someone who is highly hands-on, creatively driven, operationally strong, and excited by fast-paced execution within the arts, culture, and entertainment space.

Key Responsibilities:

Campaigns & Brand Activations

• Lead and execute 360° marketing campaigns across digital, experiential, partnerships, and on-ground channels
• Manage campaign timelines, deliverables, stakeholders, and execution flow from planning to launch
• Work closely with content, design, programming, and ops teams to ensure alignment across all activations
• Support creative ideation, campaign storytelling, and audience engagement strategies
• Ensure consistent brand positioning and messaging across all touchpoints

Social Media & Digital Presence

• Oversee IMBA’s day-to-day social media presence across platforms including Instagram, XHS, LinkedIn, and emerging channels
• Drive audience growth, engagement, and community management initiatives
• Coordinate content rollouts, scheduling, and platform strategy with the content/creative teams
• Monitor analytics and performance metrics to optimise content and campaign effectiveness

Programming, Exhibitions & Venue Activations

• Support the marketing and rollout of exhibitions, immersive experiences, workshops, public programmes, and venue activations
• Coordinate campaign communications before, during, and after events, including media previews, social coverage, partnerships, and documentation
• Work alongside programming and operations teams to ensure strong audience turnout and smooth activation execution
• Support ticketing, and venue promotional initiatives where required

Partnerships & Outreach

• Identify and develop strategic partnerships with brands, creators, media, schools, communities, and collaborators
• Support sponsorship and cross-promotional opportunities where relevant
• Maintain strong relationships with agencies, media contacts, partners, and stakeholders

Reporting & Operations

• Track and report on campaign performance, audience insights, engagement metrics, and ROI
• Support budget tracking, vendor coordination, and marketing administration where required
• Maintain organised marketing trackers, campaign decks, reports, and asset management systems

Preferred Attributes

• 2–5 years of experience in marketing, brand, communications, events, or cultural programming
• Strong interest in arts, culture, entertainment, lifestyle, or immersive experiences
• Strong copywriting, storytelling, and campaign ideation abilities
• Highly organised and able to manage multiple moving projects simultaneously
• Comfortable working in a fast-moving startup-style environment with evolving priorities
• Familiarity with social media management tools, email marketing platforms, and digital reporting tools
• Bonus: Experience with Canva, Adobe Creative Suite, photography/videography, or short-form content creation

Overview:

At IMBA, imagination leads the stage, but discipline runs the show.

The Finance Manager anchors the organisation with financial rigour, operational control, and commercial clarity. This role ensures our venue operates on strong governance foundations while enabling ambitious programming and sustainable growth.

You will safeguard accuracy, accountability, and performance across every transaction that powers the IMBA experience.

Key Responsibilities:

1. Full-Set Accounting & Reporting

• Manage full set of accounts, including GL, AP, AR, and month-end closing
• Prepare monthly management accounts with variance explanations
• Perform bank reconciliations and maintain supporting schedules
• Prepare audit schedules and liaise with external auditors

2. Revenue & Reconciliation

• Oversee daily and weekly sales reconciliation (ticketing, POS, event settlements)
• Ensure completeness and accuracy of revenue reporting
• Monitor receivables and follow up on overdue accounts
• Issue monthly statements of accounts to customers

3. Accounts Payable & Cost Control

• Review supplier invoices and ensure timely payment processing
• Reconcile supplier statements
• Monitor operational expenses and flag cost anomalies

4. Compliance & Tax

• Prepare GST submissions and support tax compliance processes
• Ensure proper documentation and record-keeping in line with statutory requirements
• Support annual audit process

5. Budget & Performance Support

• Track budget vs actual performance
• Prepare weekly sales and performance dashboards for operations
• Support management with financial data for event/programme evaluation

6. Process & Controls

• Maintain internal control processes
• Propose workflow improvements where gaps are identified
• Ensure financial documentation is properly filed and traceable

Preferred Attributes:

• Diploma/Degree in Accounting or Finance
• 4–6 years of experience handling full sets of accounts
• Experience in venue operations, events, F&B, retail, or hospitality preferred
• Strong GST knowledge and Singapore compliance familiarity.
• Strong Excel skills
• Proficiency in accounting and Microsoft Office softwares (Prior experience in Xero. Quickbook is a plus).
• Ability to meet deadlines in a fast-paced environment.

We are looking for a Restaurant Managerto lead our business. You are required to deliver quality menu and motivate ourstaff to provide excellent customer service.

Responsibilities:

·                 Coordinate daily Front of the House and Back of theHouse restaurant operations

·                 Deliver superior service and maximize customersatisfaction

·                 Respond efficiently and accurately to customercomplaints

·                 Regularly review product quality and research newvendors

·                 Organize and supervise shifts

·                 Appraise staff performance and provide feedback toimprove productivity

·                 Estimate future needs for goods, kitchen utensilsand cleaning products

·                 Ensure compliance with sanitation and safetyregulations

·                 Manage restaurant’s good image and suggest ways toimprove it

·                 Control operational costs and identify measures tocut waste

·                 Create detailed reports on weekly, monthly andannual revenues and expenses

·                 Train new and current employees on proper customerservice practices

·                 Implement policies and protocols that will maintainfuture restaurant operations 

Qualifications:

·                 Proven work experience as a Restaurant Manager

·                 Extensive food and beverage (F&B) knowledge,with ability to remember and recall ingredients and dishes to inform customersand wait staff

·                 Strong leadership, motivational and peopleskills 

·                 Proven customer service experience as a manager

Company Overview

Nuffield Dental is a rapidly growing dental group in Singapore with 11 clinics islandwide. Established in 2014, it offers comprehensive staff benefits, welfare, and training, including advanced courses for dentists in implant and cosmetic dentistry.

Job Summary

Manage and optimize paid search and social media advertising campaigns focused on healthcare services, ensuring compliance with regulations while driving measurable improvements in campaign performance and ROI.

Responsibilities

• Plan, execute, and optimize paid search campaigns across Google Ads and other search platforms to drive targeted healthcare service leads
• Conduct keyword research and develop targeted strategies specific to healthcare services to maximize campaign relevance and reach
• Manage campaign budgets and bidding strategies to optimize cost-efficiency and maximize return on ad spend
• Manage Meta advertising campaigns on Facebook and Instagram, implementing audience targeting and remarketing strategies to increase engagement and conversions
• Monitor campaign performance using key metrics such as CTR, CPC, CPL, and conversion rate, and optimize campaigns accordingly
• Conduct A/B testing on ad copy, keywords, and campaign structures to identify and implement improvements in campaign effectiveness
• Track campaign performance using Google Analytics, Google Tag Manager, and advertising platform dashboards to generate actionable insights
• Provide regular performance reports and insights to the marketing team and management to inform strategic decisions
• Collaborate with web and content teams to improve landing page performance and increase conversion rates
• Ensure all digital advertising campaigns comply with healthcare advertising regulations and internal compliance guidelines
• Perform other duties as assigned to support marketing objectives

Key Skills & Tools

• Technical: Strong proficiency in platforms like Google Ads, Microsoft Advertising and related platforms
• Analytical: Mastery of data analysis tools like Google Analytics to measure performance and ROI.
• Soft Skills: Detail-oriented, highly organized, and able to translate technical marketing data into actionable business strategies.
• Team player

Degree Requirements:

A Bachelor's degree in Marketing, Business, Advertising, Economics, or a quantitative field like Data Science or Mathematics is preferred.

3-5 relevant hands on paid search experience

Finance Manager

Job Summary

Oversee the company’s financial health by preparing accurate reports, directing investment activities, and

providing strategic financial insights to support business growth and decision-making.

Responsibilities

Prepare monthly, quarterly, and annual financial statements ensuring compliance with accounting standards and accuracy

Develop, implement, and monitor operational budgets and financial forecasts to support business objectives

Monitor daily cash inflows and outflows to maintain company liquidity and optimize cash flow management

Provide financial insights and strategic advice to senior management to guide investment decisions, costreduction strategies, and business planning

Evaluate financial risks and ensure compliance with regulatory requirements to mitigate potential impacts

Maintain internal control processes, manage audits, and coordinate with external auditors and tax agents to ensure regulatory adherence

Supervise accounting staff and oversee daily finance department operations to ensure efficient workflow and team performance

Preferred competencies and qualifications

Bachelor’s degree in Finance, Accounting, or Economics

Proven experience as a finance manager, accountant, or in a senior financial role

Proficiency in accounting software and ERP systems such as SAP or Oracle

Advanced skills in Microsoft Excel

Strong analytical thinking and attention to detail

Ability to communicate complex financial data effectively to non-finance stakeholders

General Manager

Job Summary

Oversee daily operations, lead strategic planning, and ensure financial profitability to drive sustainable business growth and operational excellence.

Responsibilities

Lead daily operations by implementing policies that enhance efficiency and productivity

Develop and execute long-term business strategies to achieve growth objectives and capitalize on market

opportunities

Monitor financial performance by managing budgets, forecasting, and optimizing expenses to ensure

profitability

Hire, train, mentor, and evaluate staff performance to build a motivated and high-performing team

Resolve workplace conflicts to maintain a positive and collaborative work environment

Manage relationships with clients, suppliers, and stakeholders to strengthen business partnerships

Ensure compliance with health, safety, and legal regulations to mitigate risks and uphold standards

Preferred competencies and qualifications

Demonstrated leadership skills to motivate, lead, and delegate effectively within a team

Strategic thinking skills to analyze business opportunities and develop actionable plans

Financial acumen including budgeting, financial forecasting, and profit and loss management

Strong communication skills to engage and liaise with diverse stakeholders

Proven experience in a senior managerial role

Bachelor’s degree in Business Administration, Management, or a related field

Industry: Beauty & Wellness (Massage & Spa Services)

About Joyre Group:
Joyre is committed to being a trusted global leader in holistic wellness.

• Competitive compensation: base salary + commission
• Opportunities for career growth and professional development
• A supportive, excellence-driven team environment
  
  
  Job Responsibilities:

• Oversee daily branch operations to ensure consistent, high-quality service.

• Develop and implement SOPs to enhance efficiency and customer satisfaction.

• Lead and support branch teams to achieve performance and productivity targets.

• Monitor financial performance, budgets, and cost control.

• Collaborate with marketing to drive promotions and increase brand awareness.

• Resolve customer feedback and operational issues promptly.

• Ensure compliance with health, safety, and regulatory standards.

• Identify and pursue business growth opportunities.
  

Requirements:

• Proven experience as an outlet/branch manager in beauty, spa, wellness, or hospitality.

• Strong leadership, people management, and communication skills.

• Ability to multitask and perform under pressure in a fast-paced setting.

• Knowledge of sales, marketing, or brand development is a plus.* Excellent problem-solving and decision-making abilities.

• Diploma/Degree in Business Administration, Hospitality, or a related field preferred.

We are seeking a driven and customer-focused Catering Sales Manager to lead business development efforts and grow our catering portfolio across corporate events, weddings, private functions, government agencies, educational institutions, and community organisations.

Key Responsibilities

• Develop and implement sales strategies to achieve revenue and profitability targets.
• Identify and acquire new corporate and institutional clients through networking, referrals, cold outreach, and business development activities.
• Manage incoming catering enquiries and convert leads into confirmed bookings.
• Build and maintain strong relationships with existing clients to encourage repeat business.
• Prepare customised catering proposals, quotations, and event packages.
• Conduct client meetings, site visits, menu presentations, and event consultations.
• Collaborate closely with culinary, operations, and logistics teams to ensure seamless event execution.
• Monitor market trends, competitor activities, and customer preferences to identify growth opportunities.
• Negotiate contracts and pricing while maintaining profitability.
• Prepare regular sales reports, forecasts, and pipeline updates for management.
• Represent the company at industry events, exhibitions, and networking opportunities.

Requirement

• Experience in F&B industry for minimum 3 years
• Strong data client data base with sales experience in catering, hospitality, events, F&B, or related industries.
• Possession of a valid Class 3 driving licence is an advantage.

Key Responsibilities

• Define and implement comprehensive test strategies, test plans, and testing processes & frameworks aligned with corporate guidelines and project objectives
• Establish and continuously improve testing processes, standards, and best practices
• Lead end-to-end test management across SIT, UAT, and other test levels/phases
• Drive test automation initiatives, including rollout and adoption of automation tools and frameworks
• Manage and mentor test teams, both onshore and offshore, providing leadership, supervision, and performance guidance
• Collaborate closely with business stakeholders, project managers, and technical teams to ensure alignment and delivery quality
• Ensure effective defect management, risk identification, and mitigation strategies
• Provide status reporting, metrics, and quality insights to senior management and stakeholders
• Oversee the implementation and optimization of test management tools and platforms

Requirements

• Diploma or Bachelor computer science or IT-related degree
• Minimum 8 years of experience in software testing
• Proven experience in test strategy, planning, and framework design
• Strong stakeholder management and communication skills across business and technical teams
• Demonstrated team leadership and supervisory experience
• Hands-on experience in test automation and/or test management tools implementation
• Strong understanding of SDLC, STLC, Waterfall and Agile methodologies
• Experience in banking or financial services domain is highly preferred
• Software testing certification such as ISTQB Certified Tester Foundation Level

Our esteemed client in the Engineering industry is seeking a Maintenance Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Maintenance Manager
• Location: Islandwide (HQ is in Mandai)
• Working Hours: 5.5 days, office hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee preventive and corrective maintenance for all motorized access equipment and hoists across active construction sites.
• Ensure all machinery meets MOM, BCA, and WSH standards; coordinate with Professional Engineers (PE) and Authorized Examiners (AE) for mandatory equipment testing and certifications.
• Lead rapid troubleshooting of mechanicaland electrical faults on-site to minimize equipment downtime for clients.
• Manage and deploy a team of technicians, electricians, and site mechanics while enforcing strict safety protocols.
• Manage spare parts inventory, monitor maintenance expenditures, and maintain accurate equipment logs.

Job Requirements:

• At least a Diploma in Mechanical, Electrical Engineering, or equivalent.
• Minimum 5 years of engineering maintenance experience in the Singapore construction or heavy lifting/ equipment rental industry.
• Direct experience with Gondolas, MCWPs, PM Hoists, gearboxes, and electrical control panels is highly preferred.
• Possess a valid Class 3 driving license.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

About Akkodis

Akkodis is a global leader in the engineering and R&D market, leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, more than 50,000 engineers and digital experts deliver deep cross-sector expertise across 30 countries throughout North America, EMEA, and APAC.

Akkodis combines broad industry experience with strong capabilities across key technology domains, including mobility, software and technology services, robotics, testing, simulations, cybersecurity, artificial intelligence, and data analytics.

As part of The Adecco Group, Akkodis brings together the strengths of AKKA and Modis to help organizations innovate, transform, and shape the future.

About the Program

We are seeking a highly organized and proactive Project Manager to support the deployment of an innovative Autonomous Inspection Robotics Program.

This initiative focuses on introducing robotic solutions to automate repetitive inspection activities, improve traceability, enhance operational efficiency, and reduce the risk of missed defects in mission-critical environments.

The program has already progressed beyond the conceptual stage, with active deployments and pilot activities underway. Success in this role will be measured by effective execution, stakeholder adoption, and seamless integration into operational environments.

Key Responsibilities

Financial Management

• Maintain accurate and reliable budget dashboards to monitor program expenditure.

• Track actual costs against forecasts and identify potential overruns.

• Escalate budget risks and financial concerns proactively to leadership teams.

• Support financial reporting, forecasting, and budget planning activities.

Governance & Program Coordination

• Establish and facilitate effective governance structures and meetings.

• Define and maintain RACI frameworks to ensure clear ownership and accountability.

• Track decisions, actions, and follow-ups to drive timely execution.

• Ensure governance remains efficient, focused, and outcome-oriented.

Stakeholder Communication

• Develop and tailor communications for a broad range of stakeholders, including operational teams, suppliers, finance teams, and senior leadership.

• Provide clear, concise, and actionable status updates that support informed decision-making.

• Facilitate alignment and engagement across diverse stakeholder groups.

Planning & Scheduling

• Maintain integrated project plans, including milestones, deliverables, dependencies, and ownership.

• Monitor critical paths and proactively manage schedule deviations.

• Coordinate activities across multiple workstreams to ensure timely delivery.

Risk & Dependency Management

• Identify, assess, and mitigate program risks before they impact delivery.

• Manage interdependencies across engineering, operations, IT, suppliers, and other functional teams.

• Drive issue resolution and contingency planning.

Supplier & Vendor Management

• Monitor supplier deliverables against agreed commitments and timelines.

• Support contract tracking and vendor coordination activities.

• Ensure effective collaboration and alignment between internal teams and external partners.

Requirements

Experience

• Proven experience as a Project Manager, Program Manager, or PMO within complex programs involving industrial operations, digital transformation, automation, or technology deployment.

• Demonstrated experience managing cross-functional initiatives involving multiple stakeholders.

• Strong track record in budget management, forecasting, and financial oversight.

• Experience in governance, planning, and risk management practices.

• Comfortable working alongside technical teams and understanding technology-related concepts without being directly responsible for engineering delivery.

• Experience working with suppliers and managing external dependencies.

Skills & Competencies

• Strong analytical and financial acumen, with the confidence to challenge assumptions and identify discrepancies.

• Excellent organizational and coordination skills.

• Strong communication and stakeholder management capabilities, with the ability to engage audiences ranging from operational teams to senior executives.

• Ability to simplify ambiguity and translate broad objectives into structured workstreams and actionable plans.

• Proactive, solution-oriented, and comfortable operating in fast-paced environments with evolving priorities.

Technical Proficiency

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience using collaborative project management tools such as Notion or equivalent platforms.

• Familiarity with modern productivity and AI-enabled tools to improve efficiency and communication.

• Knowledge of project planning and reporting methodologies.

Preferred Background

Exposure to any of the following domains would be advantageous:

• Robotics and automation programs

• Industrial operations and asset-intensive environments

• Digital transformation initiatives

• Data and IT-enabled projects

• Operational technology deployments

Why Join Us?

This is an exciting opportunity to play a pivotal role in delivering an innovative robotics initiative with real operational impact. You will work with diverse stakeholders, drive meaningful outcomes, and contribute to the successful deployment of next-generation technologies in mission-critical environments.

If you enjoy bringing structure to complexity, influencing stakeholders, and turning ambitious ideas into successful execution, we'd love to hear from you.

We are looking for candidates who can join as soon as possible-Candidates with shorter notice periods or immediate availability will be highly preferred

Please click on the "Apply Here" button to submit your application directly, or email your resume to:

Susmita Sahu
HR People & Client Services Lead

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

• Assist the Operation Manager to ensure smooth daily operations of store
• Manage and lead a team of nail technician and customer service officer
• Responsible for achieveing optimal sales
• Oversees outlet stocks inventory and control
• Recommend suitable products and treatments to customers.
• Build and establish good rapport with customers.
• Cooperative with management to roll out promotion, package, event, etc

Requirement:

• At least 3 year in nail & beauty service industry
• well-groomed
• Positive attitude, persuasive, ambitious, agressive, sales-driven
• Excellent interpersonal skills and service orientated
• Excellent leadership skills to lead and motivate staff
• Able to speak English and Mandarin is an advantage to liaise with Mandarin speaking associates
• Able to work in a fast-paces environment

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively