Total 355 process engineer job vacancies in D26 Upper Thomson, Springleaf

Growing civil engineering company in Singapore, specializing in road works and infrastructure projects that support the nation’s daily connectivity.

From road upgrading to maintenance and improvement works, the company plays a vital role in enhancing Singapore’s transport network.

Why Join Us:

• Impactful road works projects, gain exposure to large-scale infrastructure developments

• Clear pathways for career growth & development

• Competitive salary, benefits, and training support

Key Responsibilities:

• Support the planning, coordination, and supervision of construction works.

• Liaise with consultants, subcontractors, and site teams to ensure smooth operations.

• Monitor project progress, safety, and quality compliance.

• Assist with technical submissions, shop drawings, and documentation.

Job Requirements:

• Degree/Diploma in Civil/Structural/Construction Engineering or related discipline.

• Minimum of 2 years of experience in the civil engineering industry.

• Proactive, hands-on, and strong problem-solving mindset.

• Good communication skills and ability to work in teams.

How to Apply:
Interested candidates, please submit your updated resume by using Quick Apply button
We regret to inform that only shortlisted candidates will be informed.

Yip Seow Thung
Registration Number: R24121304
EA License No: 18C902

Job Title: Assistant Engineer (Mechanical)

About the Role

We are seeking a motivated AssistantEngineer (Mechanical) to support our engineering team in design, maintenance,and project execution. This role is ideal for candidates looking to buildhands-on experience in mechanical systems and engineering operations.

Responsibilities

·       Assist in the design, installation, and maintenanceof mechanical systems

·       Support senior engineers in project planning andexecution

·       Conduct inspections, testing, and troubleshooting of equipment

·       Prepare technical drawings, reports, and documentation

·       Coordinate with vendors, contractors, and internal teams

·      Ensurecompliance with safety and quality standards

Requirements

·       Diploma/Degree in Mechanical Engineering or related field

·       1–3 years of relevant experience in M&E sector

·       Knowledge of AutoCAD or other design software

·       Understanding of mechanical systems and maintenancepractices

·       Good problem-solving and teamwork skills

• Ability to work independently and support multiple project sites.

·      Willingnessto work on-site and travel if required

Benefits

·       Annual leave and medical benefits

·       Training and career development opportunities

·      Supportiveteam environment

·      AnnualBonus

Working Hours:09:00 AM to 06:00 PM (Monday to Friday)

Salary:$3,500 to $4,000

To apply,kindly click APPLYNOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Established civil engineering contractor in Singapore, recognized for its expertise in large-scale infrastructure and road works projects.

The company has extensive experience in road construction, expressway works, and urban infrastructure development, particularly for government agencies such as LTA.

Why Join Us:

• Clear pathways for career growth & development

• Competitive salary, benefits, and training support

Key Responsibilities:

• Support the planning, coordination, and supervision of construction works.

• Liaise with consultants, subcontractors, and site teams to ensure smooth operations.

• Monitor project progress, safety, and quality compliance.

• Assist with technical submissions, shop drawings, and documentation.

Job Requirements:

• Degree/Diploma in Civil/Structural/Construction Engineering or related discipline.

• Minimum of 2 years of experience in the civil engineering industry.

• Proactive, hands-on, and strong problem-solving mindset.

• Good communication skills and ability to work in teams.

How to Apply:
Interested candidates, please submit your updated resume by using Quick Apply button
We regret to inform that only shortlisted candidates will be informed.

Yip Seow Thung
Registration Number: R24121304
EA License No: 18C902

Job Summary

We are seeking a Principal Software Engineer to lead high-impact modernisation initiatives, to deliver scalable solutions while building and mentoring strong in-house teams for lasting transformation across Singapore.

Mandatory Skill-set

• Must have 10+ years of experience working in multi-team development environments, with progression into an Architect role;
• Adaptable, with experience across industries including in-house development, consulting, and the public sector;
• Curious and solution-oriented, with the ability to balance building things right with building the right things;
• Committed to mentoring and developing future technical leaders, fostering a culture of continuous learning;
• Strong communicator and collaborator, able to engage both technical and non-technical stakeholders effectively, and a firm believer in cross-team collaboration over silos.

Desired Skill-set

• Strong system design and architecture skills, with experience delivering scalable solutions in complex environments;
• Excellent communication and leadership abilities, with a passion for mentoring teams and driving engineering best practices.

Responsibilities

• Work closely with partners to understand problems and design practical solutions, whether building from scratch or improving existing systems;
• Take on complex, high-impact challenges at a national level, finding smarter ways to improve how government services work;
• Promote strong engineering practices by encouraging the use of standards, good design, and continuous improvement across teams;
• Act as a lead architect, working with government and industry teams to turn ideas into real, working solutions and ensuring successful delivery;
• Build and mentor engineering teams within agencies, helping them grow their skills and adopt best practices;
• Create simple, consistent approaches for discovery, assessment, and solution design based on proven industry methods.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

This role is for a QA Engineer (QA).

KEY FEATURES OF THE POSITION

Functional / Technical

•Test planning and strategy: Develop test plans, strategies, and cases based on business and non-functional requirements.

•Possess hands-on expertise in testing from T24 to TAP

•Analysis and reporting: Analyse test results, identify root causes of issues, and generate detailed reports for stakeholders

•Troubleshooting and defect resolution: Troubleshoot bottlenecks and collaborate with development teams to implement fixes

•Environment and tool setup: Configure the test environment, manage test data, and use testing tools and software

SKILLS REQUIREMENTS OF THE POSITION

•Expertise in Functional Testing

•Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.

•Hands on experience in testing B2F (T24 to TAP) flows in these modules.

•Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.

•Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.

•Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.

•Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off.

Personal and Social

•Good communication skills

•Good work ethnics and punctuality

•Good problem-solving abilities

•Good team player

•Good service attitude

•Systematic and meticulous

•Ability to work both independently as well as in team

Job Description

- Development and assembly of products and coordinate with related stakeholders during product development.

- Review and understand product specifications and requirements

- Prepare project proposal and documentation of report/manuals in accordance with ISO 9001/2015 standard

- Provide technical support to project stakeholder/ end user

- Improve functionality and quality of existing products such as design improvements and replacement of alternative parts

- Liaising with suppliers to provide training on new products, negotiating better price and payment terms on market actively

- Scheduling, purchase, installation/assembly of equipment for sales/exhibition

- Testing and commissioning equipment (factory & site)

- Liaising with customers upon project completion, after-sales services, feedback/improvement, exploration of potential business opportunities.

Job Requirement

-Diploma/Bachelor in Electrical Electronics/Mechatronics/Mechanical Engineering or Engineering of relevant discipline

-Able to work under pressure and with minimum supervision

-Possess strong leadership qualities, positive working attitude, good interpersonal skill, self-driven and adaptable to new ideas

-Ability to coordinate and communicate with relevant parties to achieve excellent work time management

-Candidates with no experience are welcome to apply

-Singaporeans/PR Preferred

Job Summary

This role as Semiconductor Fab Automation Engineer will design, maintain, and enhance Shop Floor Automation (SFA) applications within a semiconductor fab environment. It will be involved in L1/L2 support to ensure stable and efficient production operations. 

Mandatory Skill-set

• Degree in Computer Science, Computer Engineering, or related fields; or Diploma with at least 3 years of experience in Equipment Manager Automation solutions; 
• Experience in semiconductor fab automation, including MES and shop floor automation; 
• Knowledge of SQL in Oracle; 
• Familiarity with SECS/GEM (SEMI Equipment Communication Standard) and TIB/RV; 
• Experience in executing fab automation project cycle and CIM products (SPC, RMS, MES); 
• Experience in high technology manufacturing environment 

Desired Skill-set

• A good team player with good communication skills and able to work independently; 
• Knowledge of SQL in Oracle; 
• Experience in MES, TIB/RV and shop floor automation; 
• Experience in ZNT PAC development. 

Responsibilities

• Design, maintain, and enhance Shop Floor Automation (SFA) applications and components for semiconductor fab operations; 
• Provide 24/7 Level 1 and 2 support to ensure smooth operation of fab production lines; 
• Collaborate with IT teams to improve fab system performance, response time, and availability; 
• Gather requirements and develop new versions of SFA applications, including Equipment Manager automation solutions, for fab processes; 
• Document requirements and coordinate system enhancements within the fab environment; 
• Plan, organize, and deliver training for fab application users; 
• Work with fab departments on productivity improvements, error reduction, and cost-saving initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Title: Software Engineer – SIEM (Splunk)

Location: Singapore

Job Summary

We are looking for a Software Engineer with hands-on experience in SIEM and Splunk to design, develop, and optimize security monitoring solutions. The role involves working closely with SOC teams to enhance threat detection and ensure efficient SIEM operations.

Key Responsibilities

• Develop and maintain SIEM solutions using Splunk Enterprise/Cloud
• Onboard and integrate security log sources (Windows, Linux, Firewall, Cloud, etc.)
• Create dashboards, alerts, and correlation rules using SPL
• Perform performance tuning, monitoring, and troubleshooting
• Support upgrades, patching, and automation using Python/Bash
• Collaborate with SOC teams to reduce false positives and improve detection

Requirements

• Strong experience with Splunk and SIEM concepts
• Proficiency in SPL and log analysis
• Knowledge of Linux/Unix systems
• Basic scripting (Python/Bash)
• Understanding of security frameworks is a plus

Roles & Responsibilities:

• Be responsible for designing, developing, deploying, and maintaining scalable, high-performance, and secure web applications. The role requires expertise in frontend and backend development, cloud technologies, DevOps automation, and application security. Engineers must work in an agile, DevOps-driven environment, ensuring high software quality, security, and maintainability.

• Take full ownership of end-to-end application development, integrating frontend, backend, and cloud infrastructure.

• Design, develop, and maintain responsive, accessible, and performant web applications.

• Implement modern frontend architectures, ensuring reusability, scalability, and security.

• Develop high-performance backend services and APIs, ensuring reliability, security, and observability.

• Work with Quality Assurance (QA) engineers to ensure automated test coverage and proactively fix bugs and defects.

• Optimize full-stack CI/CD deployment strategies, ensuring seamless and automated releases.

• Work with DevOps teams to automate infrastructure provisioning, monitoring, and cloud deployments.

• Ensure full-stack security, including authentication, authorization, API security, and frontend security best practices.

• Continuously evaluate and adopt emerging technologies to improve application performance and developer productivity.

Full Stack Development:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines.

• Experience with Git and modern branching workflows (GitFlow, trunk-based development).

• Strong proficiency in both frontend and backend development.

Frontend Technologies:

• JavaScript and TypeScript.

• Frontend frameworks such as React.js, Next.js, Vue.js, Angular, or Svelte.

• Mobile app development using Swift (iOS), Kotlin (Android), or React Native.

• UI component libraries such as Material-UI, Tailwind CSS, or Bootstrap.

• Experience with wireframing and prototyping tools (Figma).

Backend Technologies:

• Node.js, Express.js, NestJS.

• Ruby on Rails (RoR).

• Java/Kotlin (Spring Boot).

• Python (Django, Flask, FastAPI).

• Golang

• RESTful APIs, GraphQL, gRPC, and Websockets for service communication.

Backend Scalability & API Design:

• Strong experience in API design principles, including REST, GraphQL, gRPC, and Websockets.

• Knowledge of API rate limiting, caching strategies (Redis, Varnish), and performance optimizations.

• Familiarity with backend service scalability strategies (horizontal scaling, autoscaling, load balancing).

DevOps, Cloud, and Infrastructure:

• Experience with CI/CD pipelines (GitHub Actions, GitLab CI, ArgoCD, Jenkins).

• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, Cloudflare Workers).

• Experience with containerization and orchestration (Docker, Kubernetes).

• Familiarity with Infrastructure as Code (IaC) tools (Terraform, CloudFormation, Pulumi).

Security Best Practices:

• Strong knowledge of frontend security (CSP, CORS, XSS prevention).

• Experience with backend security (OAuth, JWT, API rate limiting, encryption).

• Familiarity with cloud security (IAM, Secrets Management, OWASP Top 10).

Software Quality & Testing:

• Experience with unit and integration testing (Jest, Cypress, Playwright, Pact).

• Backend testing using Postman, Supertest, contract testing.

• Bonus Experience (Added Advantage):

• Experience with low-code platforms (OutSystems, Mendix, Appian).

• Familiarity with micro-frontends and modular frontend architectures.

• Experience working with edge computing (Cloudflare Workers, Lambda@Edge).

Roles & Responsibilities:

• Be responsible for designing, developing, deploying, and maintaining scalable, high-performance, and secure web applications. The role requires expertise in frontend and backend development, cloud technologies, DevOps automation, and application security. Engineers must work in an agile, DevOps-driven environment, ensuring high software quality, security, and maintainability.

• Take full ownership of end-to-end application development, integrating frontend, backend, and cloud infrastructure.

• Design, develop, and maintain responsive, accessible, and performant web applications.

•Implement modern frontend architectures, ensuring reusability, scalability, and security.

•Develop high-performance backend services and APIs, ensuring reliability, security, and observability.

•Work with Quality Assurance (QA) engineers to ensure automated test coverage and proactively fix bugs and defects.

•Optimize full-stack CI/CD deployment strategies, ensuring seamless and automated releases.

•Work with DevOps teams to automate infrastructure provisioning, monitoring, and cloud deployments.

•Ensure full-stack security, including authentication, authorization, API security, and frontend security best practices.

•Continuously evaluate and adopt emerging technologies to improve application performance and developer productivity.

Full-Stack Development:

•Degree or diploma in computer science, computer or electronics engineering, information technology, or related disciplines.

•Experience with Git and modern branching workflows (GitFlow, trunk-based development).

•Strong proficiency in both frontend and backend development.

Frontend Technologies:

•JavaScript and TypeScript.

•Frontend frameworks such as React.js, Next.js, Vue.js, Angular, or Svelte.

•Mobile app development using Swift (iOS), Kotlin (Android), or React Native.

•UI component libraries such as Material-UI, Tailwind CSS, or Bootstrap.

•Experience with wireframing and prototyping tools (Figma).

Backend Technologies:

•Node.js, Express.js, NestJS.

•Ruby on Rails (RoR).

•Java/Kotlin (Spring Boot).

•Python (Django, Flask, FastAPI).

•Golang

•RESTful APIs, GraphQL, gRPC, and WebSockets for service communication.

Backend Scalability & API Design:

•Strong experience in API design principles, including REST, GraphQL, gRPC, and WebSockets.

•Knowledge of API rate limiting, caching strategies (Redis, Varnish), and performance optimizations.

•Familiarity with backend service scalability strategies (horizontal scaling, autoscaling, and load balancing).

DevOps, Cloud, and Infrastructure:

•Experience with CI/CD pipelines (GitHub Actions, GitLab CI, ArgoCD, Jenkins).

•Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, Cloudflare Workers).

•Experience with containerization and orchestration (Docker, Kubernetes).

•Familiarity with Infrastructure as Code (IaC) tools (Terraform, CloudFormation, Pulumi).

Security Best Practices:

•Strong knowledge of frontend security (CSP, CORS, XSS prevention).

•Experience with backend security (OAuth, JWT, API rate limiting, encryption).

•Familiarity with cloud security (IAM, secrets management, and OWASP Top 10).

Software Quality & Testing:

•Experience with unit and integration testing (Jest, Cypress, Playwright, Pact).

• Backend testing using Postman, Supertest, and contract testing.

•Bonus Experience (Added Advantage):

•Experience with low-code platforms (OutSystems, Mendix, Appian).

•Familiarity with micro-frontends and modular frontend architectures.

•Experience working with edge computing (Cloudflare Workers, Lambda@Edge).

Roles & Responsibilities:

• Be responsible for designing, developing, deploying, and maintaining scalable, high-performance, and secure web applications. The role requires expertise in frontend and backend development, cloud technologies, DevOps automation, and application security. Engineers must work in an agile, DevOps-driven environment, ensuring high software quality, security, and maintainability.

• Take full ownership of end-to-end application development, integrating frontend, backend, and cloud infrastructure.

• Design, develop, and maintain responsive, accessible, and performant web applications.

• Implement modern frontend architectures, ensuring reusability, scalability, and security.

• Develop high-performance backend services and APIs, ensuring reliability, security, and observability.

• Work with Quality Assurance (QA) engineers to ensure automated test coverage and proactively fix bugs and defects.

• Optimize full-stack CI/CD deployment strategies, ensuring seamless and automated releases.

• Work with DevOps teams to automate infrastructure provisioning, monitoring, and cloud deployments.

• Ensure full-stack security, including authentication, authorization, API security, and frontend security best practices.

• Continuously evaluate and adopt emerging technologies to improve application performance and developer productivity.

Full Stack Development:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines.

• Experience with Git and modern branching workflows (GitFlow, trunk-based development).

• Strong proficiency in both frontend and backend development.

Frontend Technologies:

• JavaScript and TypeScript.

• Frontend frameworks such as React.js, Next.js, Vue.js, Angular, or Svelte.

• Mobile app development using Swift (iOS), Kotlin (Android), or React Native.

• UI component libraries such as Material-UI, Tailwind CSS, or Bootstrap.

• Experience with wireframing and prototyping tools (Figma).

Backend Technologies:

• Node.js, Express.js, NestJS.

• Ruby on Rails (RoR).

• Java/Kotlin (Spring Boot).

• Python (Django, Flask, FastAPI).

• Golang

• RESTful APIs, GraphQL, gRPC, and Websockets for service communication.

Backend Scalability & API Design:

• Strong experience in API design principles, including REST, GraphQL, gRPC, and Websockets.

• Knowledge of API rate limiting, caching strategies (Redis, Varnish), and performance optimizations.

• Familiarity with backend service scalability strategies (horizontal scaling, autoscaling, load balancing).

DevOps, Cloud, and Infrastructure:

• Experience with CI/CD pipelines (GitHub Actions, GitLab CI, ArgoCD, Jenkins).

• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, Cloudflare Workers).

• Experience with containerization and orchestration (Docker, Kubernetes).

• Familiarity with Infrastructure as Code (IaC) tools (Terraform, CloudFormation, Pulumi).

Security Best Practices:

• Strong knowledge of frontend security (CSP, CORS, XSS prevention).

• Experience with backend security (OAuth, JWT, API rate limiting, encryption).

• Familiarity with cloud security (IAM, Secrets Management, OWASP Top 10).

Software Quality & Testing:

• Experience with unit and integration testing (Jest, Cypress, Playwright, Pact).

• Backend testing using Postman, Supertest, contract testing.

• Bonus Experience (Added Advantage):

• Experience with low-code platforms (OutSystems, Mendix, Appian).

• Familiarity with micro-frontends and modular frontend architectures.

• Experience working with edge computing (Cloudflare Workers, Lambda@Edge).

Summary:

We are seeking a skilled and customer-focused AV Engineer to be stationed at a client location to support day-to-day AV operations. The role includes setup, operation, troubleshooting, and maintenance of AV systems to ensure smooth meetings and events.

Responsibilities:

• Provide onsite technical support for AV systems including video conferencing, projectors, audio systems, and control interfaces
• Support internal and external meetings and events
• Troubleshoot and resolve AV hardware, software, and configuration issues, coordinating with clients to ensure timely resolution
• Perform routine maintenance, system diagnostics, and firmware/software updates
• Maintain service logs, documentation, and technical reports
• Train end users and client staff on system operation as needed
• Adhere to company safety protocols and industry standards

Requirements

• Diploma in Electronics, Audio Engineering, IT, or equivalent
• 2–3 years of experience in AV support or engineering roles
• Strong knowledge of AV systems, control systems, and VC/audio conferencing platforms
• Experience in corporate or client-facing environments
• Basic IT and networking knowledge
• Strong attention to detail and service-oriented mindset
• Good communication and interpersonal skills

The service engineer is responsible for the installation, maintenance, troubleshooting, and support of an organization’s IT infrastructure, including hardware, software, and networks. The role involves ensuring smooth and efficient operation of IT systems and providing technical support to employees or clients, resolving any issues or technical challenges that may arise.

KEY RESPONSIBILITIES:

• Install, configure, and set up IT equipment, including laptops, mobile devices, printers, and software systems.
• Provide second-level support to employees or clients for hardware, software, and network-related issues.
• Provide technical support to users, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.
• Document all technical issues, solutions, and system configurations for future reference.
• Manage and support Windows 11, mobile devices, and macOS environments.
• Provide regular updates and reports on IT system performance, incidents, and ongoing upgrades to the IT Manager, ensuring timely communication and visibility of key issues and improvements.
• Work closely with the IT team to develop solutions and improve overall IT infrastructure.
• Utilize the ServiceNow ticketing system to manage incident, problem, and change management processes.
• Collaborate with cross-functional teams to implement effective IT support processes.
• Provide comprehensive user training and support.
• Maintain documentation of technical procedures and solutions.
• Provide on-site and remote technical support to customers for any service-related inquiries or issues.
• Provide training to customers or internal teams as necessary to ensure proper use and maintenance of equipment.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Stay up-to-date with product knowledge, new technologies, and industry trends.
• Able to support the meeting/event system

SKILLS AND COMPETENCIES:

• Strong problem-solving and troubleshooting skills.
• Proficiency in using diagnostic tools and equipment.
• Excellent communication and interpersonal skills to interact with clients and team members.
• Knowledge of safety protocols and regulations in field operations.
• Ability to work independently and manage time effectively in dynamic environments.

Work Environment:

On-Site/Standby Support: Provide on-site or standby technical support to troubleshoot and resolve hardware and software issues directly with clients. This includes tasks such as addressing network connectivity problems, printer maintenance, and supporting end-user devices (e.g., laptops and desktops). Additionally, assist in the setup and support of meetings and events when required.

Varied Work Hours: Field IT engineers may be required to work outside standard business hours, especially when setting up systems or performing maintenance at client locations to avoid disrupting business operations. This could mean working evenings or weekends.

May require occasional after-hours support (sometimes weekends) and on-call availability.

Job Responsibilities:

• Create specifications and define software architecture for embedded systems.
• Design and develop MCU based firmware for embedded system.
• Design and develop middleware, application and GUI in Windows, embedded Linux or other environments.
• Work closely with other engineers to analyze and resolve bugs.
• Analyze performance bottleneck and optimize product quality and throughput.

Job Requirements:

• Master or degree in computer science, computer engineering or electronic engineering, or equivalent
• At least 5 years direct relevant experience for the senior engineer position.
• Fresh graduates with relevant knowledge or experience are welcome.
• Experience in MCU firmware or embedded Linux development.
• Firmware development experience with STM32 family is a plus.
• Good understanding in hardware and ability to develop low level codes.
• Strong programming experience in C/C++. Rich experience on embedded software development is a plus.
• Good knowledge in software debugging and performance optimization.
• Good experience in embedded systems based on ARM Cortex-M or Cortex-A series processors.
• Familiar with ISO13485 or IEC 62304 design process, source version control and bug tracking system is an advantage.
• Independent and resourceful.

The Service Engineer is responsible for the installation, maintenance, troubleshooting, and support of an organization’s IT infrastructure, including hardware, software, and networks. The role involves ensuring smooth and efficient operation of IT systems and providing technical support to employees or clients, resolving any issues or technical challenges that may arise.

KEY RESPONSIBILITIES:

Install, configure, and set up IT equipment, including laptop, mobile devices, printers and software systems.

Provide second-level support to employees or clients for hardware, software, and network-related issues.

Provide technical support to users, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.

Document all technical issues, solutions, and system configurations for future reference.

Manage and support Windows 11, mobile devices and macOS environments.

Provide regular updates and reports on IT system performance, incidents, and ongoing upgrades to the IT Manager, ensuring timely communication and visibility of key issues and improvements.

Work closely with the IT team to develop solutions and improve overall IT infrastructure.

Utilize ServiceNow ticketing system to manage incident, problem, and change management processes.

Collaborate with cross-functional teams to implement effective IT support processes.

Provide comprehensive user training and support.

Maintain documentation of technical procedures and solutions.

Provide on-site and remote technical support to customers for any service-related inquiries or issues.

Provide training to customers or internal teams as necessary to ensure proper use and maintenance of equipment.

Handle customer complaints and resolve issues promptly to ensure satisfaction.

Stay up to date with product knowledge, new technologies, and industry trends.

Able to support the meeting/event system

SKILLS AND COMPETENCIES:

Strong problem-solving and troubleshooting skills.

Proficiency in using diagnostic tools and equipment.

Excellent communication and interpersonal skills to interact with clients and team members.

Knowledge of safety protocols and regulations in field operations.

Ability to work independently and manage time effectively in dynamic environments.

Work Environment:

On-Site/Standby Support: Provide on-site or standby technical support to troubleshoot and resolve hardware and software issues directly with clients. This includes tasks such as addressing network connectivity problems, printer maintenance and supporting end-user devices (e.g., laptops and desktops). Additionally, assist in the setup and support of meetings and events when required.

Varied Work Hours: Field IT Engineers may be required to work outside standard business hours, especially when setting up systems or performing maintenance at client locations to avoid disrupting business operations. This could mean working evenings or weekends.

May require occasional after-hours support (sometime weekend) and on-call availability.