Total 2,267 Full-time command center analyst job vacancies in Australia

We are seeking a Business Analyst to join our team in supporting public sector digital initiatives. You will play a pivotal role in ensuring the reliability, enhancement, and evolution of analytics platforms, while bridging business needs with technical delivery.

Why You’ll Love Work Here:

• Up to $9,000 (Basic)
• Hybrid Work Arrangements
• Contribute to Government Projects

Responsibilities:

• Apply Design Thinking and Service Design methodologies to analyse current-state gaps and define effective future-state solutions.
• Collaborate with project teams to develop user stories, functional and technical specifications, and clear acceptance criteria.
• Assess and recommend technology solutions aligned with organisational strategies, including cloud adoption, enterprise architecture, and legacy system modernisation.

Requirements:

• Minimum 3 years of experience in IT business analysis, application solution design, and testing
• Degree in Information Technology, Computer Science, Business Analytics, or related field
• Experience with dashboards and data visualisation tools
• Familiarity with system migration, archival, or decommissioning processes
• Strong analytical and problem-solving abilities, with the capability to conceptualize solutions, communicate ideas effectively, and influence stakeholders
• Familiarity with Agile methodologies, ITIL, or change management practices

By submitting your resume, you consent to the collection,use, and disclosure of your personal information per ScienTec’s Privacy Policy(scientecconsulting.com/privacy-policy).

This authorizes us to:

·       Contactyou about potential opportunities.

·       Deletepersonal data as it is not required at this application stage.

All applications will be processed with strict confidence.Only shortlisted candidates will be contacted.

Elias Yeo HongJie (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781

About the Role

We are looking for a Business Analyst to join our team and support the analysis, design, and delivery of business and technology initiatives. You will work closely with stakeholders to understand business needs, translate them into clear requirements, and support the implementation of solutions that improve processes, systems, and overall operational efficiency.

This role is ideal for someone who is analytical, structured, and comfortable working across multiple teams in a fast-paced environment.

Key Responsibilities

Requirements Gathering & Analysis

• Engage business stakeholders to understandneeds, challenges, and objectives.
• Gather, document, and validate businessrequirements, user stories, and process flows.
• Analyse existing processes to identify gaps,inefficiencies, and opportunities for improvement.

Solution Design & Documentation

• Translate business requirements into functionalspecifications and solution designs.
• Work with technical teams to ensure solutionsalign with business expectations.
• Prepare documentation such as BRDs, FRDs,process maps, and user guides.

Project Support & Coordination

• Support project planning, timelines, and coordination across teams.
• Track project progress, risks, and dependencies, ensuring timely updates to stakeholders.
• Assist in UAT planning, test case creation, execution, and defect tracking.

Education & Experience

• Degree in Business, Information Systems, Computer Science, or related field.
• 2–5 years of experience as a Business Analyst or in a similar analytical role.

Responsibilities:

• Collaborate with business stakeholders and cross-functional teams to gather, analyze, and document requirements for SAP ERP enhancements and customizations.
• Translate business requirements into functional and technical specifications, and partner with developers to deliver efficient ABAP programs, reports, and interfaces.
• Configure and maintain SAP FICO modules to support business operations.
• Develop and maintain comprehensive documentation, including functional specs, technical designs, test plans, and user guides.
• Identify and implement process improvements to optimize SAP system performance and enhance operational efficiency.
• Support system upgrades, patches, and new module implementations by providing technical analysis and expertise.
• Troubleshoot and resolve SAP-related issues, ensuring timely support to end users.
• Stay updated on SAP technologies, trends, and best practices to drive continuous improvement and innovation.

Requirements:

• Degree or Diploma in Information Systems, Computer Science, or a related discipline.
• Minimum 3 years of experience supporting SAP FICO modules.
• Strong understanding of SAP modules and business processes, with the ability to analyze complex requirements.
• Good research and analytical skills, with strong verbal and written communication abilities.
• Proven problem-solving and troubleshooting skills.
• Ability to adapt to evolving SAP and IT technologies.
• SAP certification and experience with SAP S/4HANA will be an advantage.
• Familiarity with additional tools such as RPA is a plus.

EA License No: 18C9123

EA Personnel: R25126753 (Samuel Tan Zihui)

Company Overview

The Write Connection (TWC) is a premier MOE-registered English enrichment brand that specialises in teaching English, writing, and thinking skills. Since 2012, TWC has employed a matchless methodology in teaching English that has earned great respect from both educators and customers. With 12 centres across Singapore, TWC aim to set a high standard in the teaching of English and writing. With many success stories behind us, we strive to lead generations of students to become confident and effective users of the English language.

Job Summary

Customer Service Officers at The Write Connection deliver premium service by engaging customers, managing sales, and supporting centre operations to ensure a smooth and positive experience for students and parents.

Responsibilities

Sales and Customer Service

• Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions
• Promote TWC programmes to both new and existing customers to drive enrolment and retention
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty
• Respond promptly and effectively to phone and email queries to resolve customer needs
• Process sales transactions accurately and efficiently to support centre revenue goals

Administrative Duties

• Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations
• Manage centre inventory and handle simple logistics tasks to maintain resource availability
• Perform filing and other administrative duties as assigned to support centre administration

Required competencies and certifications

• Minimum GCE 'A' levels or Diploma qualification
• At least 2 years of relevant customer service experience, preferably in enrichment centre settings
• Proficient in Microsoft Office Suites (Excel, PowerPoint, Word)
• Excellent spoken and written English communication skills to interact effectively with customers and colleagues
• Strong organisational skills with attention to detail to manage scheduling and administrative tasks
• Demonstrated ability to deliver effective and efficient customer service
• Professional work ethics including integrity, professionalism, and commitment to excellence
• Willingness to be trained according to TWC ethos and SOPs
• Ability to work independently and collaboratively as part of a team
• Flexibility to be deployed to different centres as operational needs arise

Preferred competencies and qualifications

• Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity

Other Information

Work Hours

• Full-time, 5-day week including one weekend day.
• Weekdays: 12.30pm to 9.30pm (with one hour meal break).
• Saturday or Sunday: 8.30am to 6.30pm (with one hour meal break).
• One weekday off and one weekend off per week.
• Approximately 2-hour meeting weekly.

Work Location

• Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

What we offer

• Competitive remuneration and performance-based incentives
• Opportunities for professional development and growth within the company
• A vibrant, dynamic, and collaborative team environment fostering innovation and excellence

Staff Benefits

• Comprehensive medical and dental benefits
• Birthday and marriage leave
• Flexi leave after one year of service
• Monthly birthday celebrations and team bonding activities
• Exclusive 20% staff discount on TWC lessons for children of staff
• Staff discounts with various participating merchants

A top global fund & securities services provider is hiring junior to mid-senior level Corporate Actions professionals to join their team. They are hiring at the Analyst (0 - 3 years), Associate (3 - 5 years), and AVP / Team Lead (8 - 12 years) levels. 

This team will be responsible for the processing of corporate actions, particularly Equity-Linked Notes, executing clients' instructions, addressing client queries, and liaising with counterparties (depositories, issuer, agents) for reconciliation and event clarifications. 

Experience with end to end processing of Corporate Actions and knowledge of SWIFT messaging is required. Operational experience with ELN products is highly advantageous. (Except for fresh graduate applicants). 

If you are keen to find out more, please click on the link or share your updated CV with me at sara.sim@ethosbc.com, and I will give you a ring to share more details.

SS
Reg No. R22109185
BeathChapman Pte Ltd
License No. 16S8112

1.      Assistin month-end closing to ensure accurate, timely reporting, including generalaccruals.

2.    Assistin the preparation of management reports with key metrics, variances andfinancial insights

3.    Assistthe manager  in the development ofbusiness cases (both Sales & Marketing), including financial models forstrategic investments, risk assessments & scenario planning.

4.    Assistthe FD in coordinating responses for all audits (IAD/GIA/Group ControlAssessment). For areas under Finance, to assist FD in the closure of theseresponses.

5.    Assistin the timely update of both SG&A and T&E tracker

6.    Ad-hoc& additional tasks required by the Assistant Finance Manager/FinanceDirector.

7.     A finance partner who combines analytical depthwith strong business acumen, able to translate complex data into clear insightsthat drive commercial success. 

8.    A proactive problem‑solver who navigates ambiguity with confidence, thrives underpressure, and manages multiple priorities with resilience. 

9.    A strong communicator and collaborator who buildstrust with stakeholders at all levels and influences decision‑making through clarity and credibility.  

Requirements: 

• Bachelor’s degree in Finance, Accounting, or related discipline; professional qualification (ACCA, CPA, CFA) strongly preferred. 

• 1–2 years of progressive experience in commercial finance, management accounting, or financial controlling, preferably in a fast‑paced or complex environment. 

• Advanced Excel skills; experience in financial modelling, Power BI, and finance automation tools is a strong advantage. 

Key Responsibilities
- Survey Operations:
- Support Project Managers/Directors in achieving survey objectives
- Provide one-stop service to respondents for timely and accurate data collection
- Develop expertise in survey content, objectives, and deliverables
- Data Collection:
- Conduct outbound calls, email correspondence, and personal visits to respondents
- Accurately compile, record, and input survey data into the system
- Data Analytics:
- Leverage data analytics tools to validate and verify survey data quality
- Explore alternative data sources and apply imputation methods for incomplete data
- Data Analysis & Reporting:
- Analyze collected data and produce actionable reports with data visualization
- Present findings effectively to stakeholders
- Dissemination Strategy:
- Develop and execute strategies to raise awareness of statistical products
- Ensure products meet diverse needs of various societal segments

Requirements

- Proven experience in survey operations, data analytics, or a related field
- Strong understanding of survey content, objectives, and deliverables
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong analytical and problem-solving skills

We regretto inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you aredeemed to consent to PERSOL Singapore Pte Ltd and its local and overseassubsidiaries and affiliates to collect, use and disclose your personal data toprospective employers/companies based in any country for purposes ofevaluating  suitability for employment, conducting reference checks,administering employment related services, complying with Government’s healthadvisories and such other purposes stated in our privacy policy. Our fullprivacy policy is available at https://www.persolsingapore.com/policies.  Ifyou wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let usknow. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd •RCB No. 200007268E • EA License No. 01C4394• Reg No: R25158902 (Goh Bi LanAngelica)

Key Responsibilities

Stakeholder & Delivery Leadership

• Partner with senior business and technology stakeholders to align solutions with enterprise strategy
• Translate business objectives into clear, actionable functional and non‑functional requirements
• Influence prioritisation, scope, and delivery decisions across concurrent initiatives
• Manage evolving stakeholder expectations across regional teams

Business Analysis & Solution Design

• Lead end‑to‑end business analysis for enterprise workflow and case management platforms
• Define future‑state (“to‑be”) processes, operating models, and customer/analyst journeys
• Perform impact assessments and support roadmap and funding proposals
• Collaborate with architects and delivery teams to ensure design feasibility and scalability

Team Leadership & Capability Building

• Lead and mentor a team of business analysts
• Set standards for analysis, documentation, and stakeholder engagement
• Contribute to capability uplift and knowledge transfer across the organisation

Governance, Testing & Change

• Support change management, testing strategy, and deployment planning
• Assess change requests and their impact on scope, timeline, and cost
• Ensure adherence to internal governance, risk, and technology frameworks

Requirements

• 12–15+ years of experience in business analysis, enterprise transformation, or technology‑enabled change initiatives
• Prior experience working in regulated or highly controlled environments such as financial services, insurance, or large complex organisations
• Strong understanding of enterprise business processes, governance‑driven workflows, and control frameworks
• Proven ability to translate business, policy, or regulatory requirements into functional and non‑functional system requirements
• Experience leading analysis for enterprise platforms such as workflow, case management, or operations systems
• Demonstrated capability in defining future‑state operating models, processes, and solution designs
• Solid exposure to product lifecycle management and end‑to‑end delivery frameworks
• Strong analytical, problem‑solving, and process design skills with the ability to balance business and technology considerations
• Experience collaborating with technology teams, architects, and delivery partners to ensure scalable and sustainable solutions
• Proven leadership experience managing or mentoring senior business analysts
• Ability to operate effectively in complex, ambiguous, and fast‑changing environments
• Excellent stakeholder management, communication, and influencing skills across senior levels
• Experience supporting change management, testing, and deployment activities in large programmes
• Ability to assess scope, cost, and delivery impacts associated with change requests
• Tertiary qualification in Business, Technology, Engineering, Finance, or equivalent practical experience

We are seeking a Senior Business Analyst with strong domain expertise across Private Equity, Venture Capital, and Asset / Fund Management to act as a subject matter expert for technology and data teams. This role bridges investment, finance, and technology, ensuring accurate representation of fund structures, investment metrics, and investor reporting within enterprise systems.

Key Responsibilities

Business Translation & Solution Definition

• Partner with Investment Professionals, Portfolio Management, and Finance teams to gather and translate complex fund management requirements.
• Deep involvement in capital calls, distributions, cash flow forecasting, waterfall models, carried interest, and LP reporting.
• Guide technology teams on data models, reporting platforms, workflow automation, and financial logic specific to PE/VC and asset management environments.

Domain Expertise & Quality Assurance

• Act as the Private Equity / Venture Capital SME for technology teams, clarifying fund structures, investment lifecycles, and performance metrics such as IRR, TVPI, DPI.
• Lead User Acceptance Testing (UAT) to ensure solutions accurately process fund financial data and meet business expectations.
• Map end‑to‑end fund and investment operations, identify system gaps, and recommend technology‑driven process improvements.

Cross‑Functional & Stakeholder Engagement

• Ensure technology initiatives align with investment strategy, regulatory requirements, and investor reporting standards.
• Support and enable application support teams by providing business context on fund systems and financial workflows.
• Build trusted relationships with Investment, Finance, Operations, and Technology stakeholders across the organization.

Required Skills & Experience

Domain & Functional Expertise (Essential)

• Strong hands‑on knowledge of the Private Equity / Venture Capital investment lifecycle, fund structures, and fund accounting principles.
• Experience within Fund Management, Asset Management, Investment Operations, Fund Administration, or PE/VC firms.
• Solid understanding of valuation concepts (DCF, comparables, multiples) and financial modelling logic (execution not required).

Experience

• 7+ years in a demanding financial domain role supporting investment or fund‑based businesses.

Core Competencies

• Excellent communication skills, with the ability to explain complex financial concepts to technical teams.
• Proven experience in process mapping, requirements definition, and stakeholder management.
• Strong analytical mindset with a solution‑oriented approach.

Interest & Application

Prepare your updated resume and apply to this role. We'd love to hear from you!

We regret that only shortlisted candidates will be notified.

Aditi Jain | Personnel Registration No. R25129887

Adecco Personnel Pte Ltd | EA License No. 91C2918 

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

Technical Experience

• Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds.
• Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS).
• Experience supporting mission critical production systems with high availability requirements.
• Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell).
• Exposure to AWS or hybrid cloud environments is advantageous.
• Working knowledge of ITSM processes (Incident, Problem, Change).
• Experience with monitoring and automation tools is preferred.
• Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous.
• Any experience with remote Windows desktop solutions would be useful.
• Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support
• Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure.
• Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets.
• Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes.
• Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements.
• Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards.
• Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests.
• Maintain operational documentation and continuously improve monitoring and automation capabilities

• Align all stakeholders to ensure that business requirements are adequately gathered and defined.
• Perform gap analysis to complete the clients' business requirements.
• Develop and maintain documentation on business input and translation into visual models (Business domain model, process flow diagrams, use case diagrams, activity diagrams, data models, and wireframes).
• Perform system end-to-end testing to validate and ensure the system meets the requirement specifications.
• Involvement in the system integration testing phase prior to implementation.
• Develop test scripts and conduct user acceptance testing.
• Conduct end-user training for any system implementations or enhancements.

Requirement:

• Bachelor's degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in business requirement analysis or related field.
• Excellent documentation skills.
• Proficient with Microsoft applications including Word, Excel, Visio and PowerPoint.
• Experience in Government projects

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Commodities Metals Reporting Analyst, you will be at the heart of daily market activity for steel raw materials across Asia. Your day-to-day responsibilities will involve gathering critical price information directly from key players in the industry, conducting rigorous assessments using tried-and-tested methodologies, and producing high-quality written content that informs decision-makers worldwide. You will thrive by building lasting relationships with sources throughout the region while collaborating with an international team dedicated to excellence. Success in this role comes from your ability to synthesise complex data into actionable insights, maintain unwavering attention to detail under tight deadlines, and contribute positively to both local and global initiatives aimed at enhancing market transparency.

• Gather and verify price information daily from primary market participants across the Asian steel raw materials sector, ensuring accuracy and reliability in all reporting activities.
• Conduct thorough assessments of market prices using established methodologies while actively contributing ideas for their ongoing development and improvement.
• Write insightful market commentaries, news stories, and in-depth analysis pieces that translate complex market movements into clear, accessible content for a wide audience.
• Engage regularly with industry stakeholders to build strong source relationships, fostering trust and open communication that enhances the quality of market intelligence gathered.
• Collaborate closely with colleagues both locally in Singapore and as part of a wider global team to share insights, align on best practices, and deliver cohesive coverage across multiple commodity markets.
• Take ownership of specific commodity markets by monitoring trends, identifying emerging opportunities or risks, and flagging significant changes internally for further action.
• Present findings through written reports as well as digital media presentations, adapting your communication style to suit different audiences and platforms.
• Maintain meticulous records of price assessments and methodology updates to ensure transparency and consistency in all published data.
• Actively participate in internal discussions regarding market developments, offering thoughtful input based on your research and interactions with market participants.
• Support the ongoing evolution of pricing mechanisms by staying informed about regulatory changes and technological advancements impacting the industry.

What you bring:

To excel as a Commodities Metals Reporting Analyst, you will bring proven experience from previous roles focused on metals or broader commodity markets where you have honed your analytical acumen. Your background should reflect not only technical proficiency but also an ability to communicate clearly across cultures—skills that are invaluable when building trusted relationships with both internal colleagues and external sources.

• Demonstrated experience—at least three years—in metals or commodity markets within either reporting or analytical roles, showcasing your familiarity with industry dynamics.
• Exceptional communication skills that enable you to translate technical or complex information into clear narratives suitable for various audiences.
• Critical thinking abilities paired with initiative-taking behaviour ensure you can identify trends early and respond thoughtfully to emerging challenges or opportunities.
• Meticulous attention to detail when handling data ensures accuracy in all aspects of price assessment and reporting activities.
• A conscientious approach to using Excel for data management tasks supports efficient workflow processes within the team environment.
• Genuine enthusiasm for taking responsibility over specific commodity markets—both informationally and relationally—demonstrates your commitment to becoming an expert resource.
• Resilience under pressure allows you to consistently produce timely content even when faced with fast-moving developments or tight deadlines.
• A collaborative mindset that values knowledge sharing contributes positively towards collective success within a supportive organisational culture.

What sets this company apart:

This organisation stands out as a global leader in market intelligence thanks to its unwavering commitment to integrity, transparency, and professional development.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

*Only Singaporeans will be considered*

Key Responsibilities:

Requirements Gathering and Analysis:

• Conduct stakeholder interviews and workshops to gather business requirements.
• Analyze and document current business processes and workflows.
• Identify opportunities for process improvement and automation using ServiceNow.

Solution Design:

• Translate business requirements into functional specifications for ServiceNow implementation.
• Design and document proposed ServiceNow solutions, including process flows, data models, and integrations.
• Collaborate with technical teams to ensure feasibility of proposed solutions.

Implementation Support:

• Assist in configuring and customizing ServiceNow modules to meet business needs.
• Develop and maintain ServiceNow reports, dashboards, and KPIs.
• Participate in testing activities, including user acceptance testing (UAT).

Continuous Improvement:

• Monitor ServiceNow usage and performance metrics.
• Identify and recommend opportunities for ongoing platform optimization.
• Stay updated on ServiceNow releases and new features, assessing their potential value to the organization.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience as a Business Analyst, preferably in IT Service Management.
• Proven experience with ServiceNow platform, including at least one full implementation cycle.
• Excellent analytical and problem-solving skill.
• Strong communication and stakeholder management abilities.
• Proficiency in creating process flows, use cases, and other business analysis artifacts.

Preferred:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
• Experience with multiple ServiceNow modules (ITSM, ITOM, ITBM, etc.).
• Strong understanding of ITIL framework and best practices.
• Knowledge of scripting languages (e.g., JavaScript) and database concepts.
• Agile/Scrum methodology experience.
• Project management skills.