Total 607 command center analyst job vacancies in Australia

• Degree in Business, Finance, Computer Science, or related field with at least 8 years of relevant working experience and at least 5 years of hands-on experience in data management or business analyst role within investment and banking industry.
• Experience crafting user journeys and use cases and using them to guide system design and implementation.
• Proficiency in SQL, Python and experience with other data analysis tools.
• Excellent communication and written skills, with the ability to translate complex data concepts into understandable terms for non-technical stakeholders.
• Strong problem-solving skill and attention to detail.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Good at working with details and is meticulous for operations.
• Good understanding and knowledge in data modelling and data integration.
• Experience in System Development Life Cycle (SDLC) methodology and/or Agile methodologies (like Scrum and Kanban).
• A good team player with a growth mindset and the ability to work independently.

Key Responsibilities:

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;

• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;

• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualize, understand and streamline current workflows and business processes;

• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/code) to ensure the completeness for the Authority’s acceptance;

• Understand and review source codes from vendor(s) for deployment;

• Support and review on-site acceptance and System Integration Testing (SIT);

• Facilitate and support User Acceptance Test (UAT) and trainings for users;

• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;

• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;

• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.

• Provide maintenance and technical operations support for the Authority’s

• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems

• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;

• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;

• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and

• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3years of experience in business analysis.

• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;

• Strong knowledge in application support and maintenance and possesses hands-on knowledge and experience in end-to-end Software Development Life Cycle;

• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;

• Experience in the following would be advantageous:

• Cloud platform and technology;
• Application development using Power builder, Java, Delphi or ASP.Net; and
• Government projects.

• Experience with stakeholder management;

• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and

• Experience inworking under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Job Holder is primarily responsible for delivering credit support solutions to the Corporate Banking coverage team. Specifically, assist line manager / unit in the core deliverables of Client Credit Management by:

·      Creating credit spreads and calculations on financial statements and related information for new to bank and existing clients using relevant systems and software.

·      Performing comprehensive analysis of new credit requests, credit change requests, renewals and annual reviews in co-ordination with the Senior Relationship Manager in the Front Office.

·      Developing in-depth knowledge of the sector they are supporting.

·      Preparation of various types of Credit Applications and related summary term sheets.

·      Raising of waiver requests stemming from deviations to bank policies, standards and procedures (e.g., Wholesale Banking Policy, Credit Policy and standards, Credit/ Legal Documentation Policy etc.) approved conditions and covenants (includes conditions precedent and subsequent).

·      Earmarking of limits and subsequent reinstatement or lapsing (as appropriate)

·      Structuring of credit facilities and related transactions.

·      Building and maintaining a portfolio-wide database to capture the day-to-day management of Approval conditions and agreed covenants. 

·      Tracking and reporting of all unit related deliverables, KPI’s and KRI’s

·      Ensuring Facility and Security documentation are prepared in accordance with credit approvals, Credit/Legal Documentation policy and Department procedures.

·      Ensuring follow-up and satisfaction of conditions precedent and subsequent to facility utilization.

·      Tracking and reporting the status of conditions precedent and subsequent documents and highlight exceptions to line manager.

·      Preparation of periodic reports as well as any MI reports for the department.

Job Requirement

Knowledge
·      Ability to solve problems and escalate to higher levels (as appropriate) and get along with people amicably.

·      Good understanding of Wholesale banking products.

·       Good knowledge and understanding of Credit, AML and Operations management.

·      Fair working knowledge of Loan Documentation, Syndication Loan Structures, Commercial Contracts, Trade Finance, Credit Risk, KYC and Banking terminology including standard loan covenants.

·      Good background in performing credit analysis of Corporations.

Solid computer skills with capability to use spread sheets, graphic and presentation packages to review and create professional materials

Education
·     Suitably educated, preferably with a bachelor’s degree in economics/commerce/finance. Professional Degrees (an added advantage)

Experience
Minimum of 3-5 years’ experience in a similar function, credit or audit with large regional or global financial institution(s)

X Star Technology is a global AI leader in automotive finance technology, headquartered in Singapore. We operate across Asia Pacific, Latin America, and the Middle East, serving a network of 2,000+ dealers, manufacturers, and financial institutions. Our Agentic AI platform powers end-to-end loan origination through machine learning, big data, and intelligent automation. Join us as we scale intelligent mobility financing worldwide.

Key Responsibilities

Financing Support

1. Assist in preparing documentation for credit facilities negotiation/application.

2. Coordinate with banks on financing proposals, pricing and terms.

3. Track credit line utilization and ensure compliance with covenants.

Fintech Partnership Development

1. Identify and engage banks and financial institutions as potential partners for our fintech solutions.

2. Present and promote our fintech offerings (e.g., automated financing platforms, API-driven credit solutions).

3. Support integration projects and ensure smooth onboarding of partners.

Relationship Management

1. Maintain strong relationships with banking partners to secure financing and partnership opportunities.

2. Monitor market trends in fintech adoption and provide strategic recommendations.

Data & Reporting

1. Prepare reports on financing activities, partnership progress, and market insights.

2. Track performance of fintech initiatives and measure impact on business growth.

Risk & Compliance

1. Ensure all financing and partnership activities comply with internal policies and regulatory requirements.

2. Support audit processes by providing accurate documentation and reports

Job Requirements
1. Minimum Bachelor’s degree in:

• Finance
• Accounting
• Economics
• Business Administration

2. Minimum 3–5+ years in:

Corporate finance/Treasury operations/Cash management/Banking

3. Relevant experience areas:

Financial analysis/ Cash forecasting/Debt management/Banking relationships

4. Strong financial analysis and modelling skills

5. Cash flow forecasting and liquidity management

6. Understanding of:

Financial markets (FX, interest rates)

Investment instruments

Corporate funding structures

7. Proficiency in tools:

Excel (advanced level – pivot tables, formulas)

ERP systems (e.g., SAP, Oracle)

Treasury Management Systems (TMS)

8. Knowledge of:

Hedging techniques (FX, interest rate risk)

Risk management principles

Job Description:

·      Support Commodities and Forex Trading Team.

·      Collate pricing for the assigned commodities.

·      Generate framework and live monitoring platform of trading summaries.

·      Summarize the trading statements from London Metal Exchange, Shanghai Futures Exchange and Chicago Mercantile Exchange, and provide basic analysis on the reports and statements from the Exchanges.

·      Assist with Cashflow Management (FX)

·      Liaise with relevant parties on trading, banking, and brokerage transactions.

·      Perform any other duties as assigned by management from time to time.

Job Requirements:

·      Diploma/Degree in Mathematics, Statistics, Finance, Engineering, Computer Science or equivalent.

·      Basic knowledge in statistics, currencies, derivatives and financial instruments.

·      Possess and demonstrate interest in China, London and US markets.

·      Able to speak/write in English and Mandarin (as need to liaise with clients from China counterpart who speak/write in Mandarin).

·      Proficient in Microsoft Office is essential.

·      Self -motivated and adapt fast paced in dynamic environment.

* Fresh graduates are welcome to apply as training will be provided.

Responsibilities:

· Participate in internal audit engagements of various organisations, to assess the adequacy and effectiveness of internal controls through conducting process walkthroughs and documentation testing

· Conduct risk assessments to assess the risk profile and highlight key risk areas for various clients

· Perform compliance reviews related to the relevant legislations, guidelines and internal policies

· Be meticulous and accurate in documenting workpapers based on documents reviewed

· Assist in internal audit planning, execute fieldwork and draft internal audit reports

· Work independently and prepare deliverables (e.g. working papers and reports) under established timelines

Requirements:

· Degree in Accountancy, Computer Science or Information Systems

· Experience in BFSI would be a strong advantage.

· Good understanding of risks and internal controls.

· Experiences in internal audit and SOX engagements

· Possess initiatives, logical thinking and good analytical abilities.

Certification in CIA would be a plus point.

• Conduct fundamental equity research on listed companies, including business trend analysis, financial modelling, valuation assessment, and scenario sensitivity analysis.
• Develop investment views by synthesizing insights from company meetings, earnings calls, sell-side research, and expert network consultations.
• Perform industry and competitive analysis to evaluate key growth drivers, risks, and market positioning of companies.
• Build and maintain financial models to assess earnings outlook, valuation upside/downside, and investment risk-reward profiles.
• Engage directly with company management teams, analysts, and industry experts to validate investment theses and identify emerging trends.
• Conduct due diligence and field research in China through company visits, management meetings, and channel checks.
• Monitor macroeconomic, regulatory, and sector developments to assess their impact on portfolio companies and investment opportunities.

About Us

We are a fast-growing robotics and STEM education center dedicated to nurturing future innovators through robotics, coding, AI, and technology education. Our programs combine hands-on learning, creativity, and international robotics competition exposure to inspire students of all ages.

Job Responsibilities

• Welcome parents and students, and introduce the robotics curriculum and learning pathways
• Handle course enquiries, registration follow-ups, and daily parent communication
• Assist in classroom coordination and student attendance to ensure smooth lesson operations
• Organize and maintain teaching materials, operational documents, and student records
• Support daily center operations and assist the teaching team when required
• Maintain positive parent-school relationships and enhance overall parent satisfaction
• Coordinate administrative and operational matters to support the smooth running of the center

Requirements

• Prior experience in education centers, enrichment centers, or training institutions is highly preferred
• Patient, caring, and enjoy interacting with children and students
• Strong communication and interpersonal skills with a service-oriented mindset
• Fluent in both English and Chinese for effective communication with parents and students
• Detail-oriented, organized, and able to multitask effectively
• Responsible and able to independently manage on-site operational matters
• Comfortable working in a fast-paced and technology-driven environment

Preferred Qualifications

• Interest or exposure in robotics, STEM, coding, or technology education
• Experience in student management, front desk operations, or customer service
• Familiarity with enrichment center operations is an advantage

What We Offer

• Dynamic and technology-driven working environment
• Opportunity to work alongside experienced robotics educators
• Exposure to international robotics competitions and STEM education systems
• Stable long-term part-time opportunity
• Career growth opportunities within the robotics and AI education industry

Working Schedule

• Full day on Saturdays and Sundays (fixed weekend schedule)

We have an immediate requirement for an experienced Senior Construction Manager to join the PM Group team. For this role, we need someone who has the capability to drive the project to completion within the time and cost control requirements. This will require a candidate with considerable experience i.e. who has managed large-scale greenfield projects from inception to completion.

Key Responsibilities:

• manage stakeholder expectations
• have the difficult conversations when needed with our Team and our Client
• foresee potential challenges and address them before issues arise
• contribute to solutions
• unblock the routine obstacles that inevitably occur on fast-track projects.

To be successful in this role you will have:

• At least 15 years of experience with direct experience in Construction Management
• Demonstrated understanding and experience of cost control and management, performance measurement and project scheduling.
• Ability to interpret construction contractual documents and contract modifications.
• Undertaken and completed at least one largescale greenfield project in the data center industry
• Excellent organisational skills with an ability to produce accurate work to project deadlines.
• Excellent interpersonal and communication skills.

Job Overview

We are seeking a Business Analyst cum Tester to join the Business Excellence Centre of Excellence team. This role combines business analysis and testing responsibilities to ensure business solutions are aligned with operational needs, quality standards, and organizational objectives.

The successful candidate will support product launches, operational improvement initiatives, regulatory projects, and system enhancement activities while acting as a bridge between business stakeholders and IT teams.

Key Responsibilities

Business Analysis

• Gather, analyze, and document business and functional requirements from stakeholders
• Act as a liaison between business users and IT teams to ensure requirements are accurately translated into system solutions
• Identify business process gaps, improvement opportunities, and operational efficiencies
• Support regulatory, operational, and system enhancement initiatives aligned with business objectives
• Ensure risk, governance, and compliance standards are adhered to for all changes and implementations

Testing & Quality Assurance

• Design and execute end-to-end testing strategies based on business and functional requirements
• Develop test scenarios, test scripts, and test plans across the application lifecycle
• Conduct User Acceptance Testing (UAT), document test results, and prepare UAT status reports and scorecards
• Log and track defects with clear reproduction steps, business impact analysis, and follow-up with technical teams for resolution
• Monitor testing progress, risks, and issues while coordinating corrective actions with stakeholders and technical teams
• Validate that delivered solutions meet operational excellence and business quality standards

Stakeholder & User Support

• Communicate testing outcomes, risks, and recommendations to business and project stakeholders
• Prepare user guides, operational documentation, and conduct training sessions for end users
• Provide system-related business support to internal stakeholders and operational teams

Required Qualifications & Skills

• Diploma or Degree in Information Technology, Business Information Systems, or related discipline
• Preferably 2 years of experience in Business Analysis, UAT
• Candidates with insurance operations or insurance processing experience are advantageous
• Understanding of business requirement gathering and documentation processes
• Exposure to UAT planning, execution, and defect management
• Strong analytical, problem-solving, and decision-making skills
• Good understanding of SDLC, testing methodologies, and operational processes
• Strong communication, interpersonal, and stakeholder management skills
• Proactive, resourceful, and detail-oriented mindset

Preferred Skills

• Experience in insurance domain projects or operations
• Knowledge of business process improvement and operational excellence initiatives
• Familiarity with project coordination and testing lifecycle activities
• Exposure to regulatory and compliance-driven environments

Soft Skills

• Excellent written and verbal communication skills
• Strong listening, collaboration, and consultative abilities
• Ability to work independently and manage multiple priorities effectively
• Innovative, critical thinker with strong stakeholder engagement capabilities
• Detail-oriented with a strong commitment to quality and accuracy

Ankita

EA License Number: 23C2060 Registration ID is R22109715

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $10,000 + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

Responsibilities:

• Collaborate with business teams to understand citizen/business needs using human-centric, visual methods such as service journeys, and develop the appropriate business case.
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and design future state solutions.
• Work with project teams to develop user stories, functional/technical specifications, and acceptance criteria.
• Evaluate and recommend suitable technology solutions while aligning with the company’s technology directions, such as cloud-based solutions, enterprise architecture, and modernization of legacy systems.
• Identify and adopt the appropriate development methodology (e.g., Agile or Waterfall) based on project requirements and environment (Outsourced, Co-Sourced, or In-house).
• Lead and participate in Agile practices and ceremonies where Agile methodology is adopted.

Requirements:

• Minimum 5 years of experience in IT business analysis, application solution design, and testing.
• Experience participating in at least one full software or product development cycle, preferably using Agile Methodology.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication skills with the ability to pitch ideas and influence stakeholders.
• A driven and motivated personality with an inquisitive mind.
• Ability to learn and apply new concepts effectively.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

• Perform checks and fulfil all relevant requirements under the MAS Balanced Scorecard Framework (such as client surveys, document checks, mystery shops, FAA complaints assessment) for sales representatives and the Bank’s policies and procedures.

• Monitor the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.

• Conduct training on BSC Framework for new hires, and guide new supervisors on BSC checks and complaint investigation.

• Provide independent review of customer complaints relating to investment sales.

• Keep checks current with developments in the regulatory environment and the internal processes and systems.

• Automate independent sales audit workflow by leveraging on RPA, system automation and AI.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Responsibilities:

• Will be responsible for the gathering of requirements, process modeling and preparation of the requirement specifications.
• Will play the role of the communicator between the end-users, the solution team and vendor.
• Will be responsible for preparation of test scenarios and integrated testing before user acceptance testing.
• Will be responsible for planning, managing assigned projects or enhancements’ timeline and vendor management.

Requirement

• Minimum 4 years’ experience in Business Analyst role, preferably with insurance domain.
• Have knowledge and experience in SDLC cycle and implementation.
• Experience with Java and other internet technologies will be advantageous.
• Good analytical and listening skills.

Interested applicants, Please send your updated resume in Word format to hres@itcspl.com

Please indicate Job Code "Technical Business Analyst - 101" on email subject

We regret that only shortlisted candidates will be notified.

Bacalso John Bryan Bedayo (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Key Responsibilities

• Oversee and review work assignments, adjusting workload and resources with the team as needed.
• Mentor and cross-train staff using standardized programs and documentation.
• Implement quality management systems to ensure compliance with SOPs, safety, and organizational standards.
• Support cost, quality, and efficiency improvement initiatives.
• Coordinate laboratory equipment calibration and maintain overall lab housekeeping.
• Perform perfume compounding, select materials, and update records in the Electronic Lab Notebook.
• Prepare samples for odor evaluations and assist in shipping materials with proper documentation.
• Operate and maintain laboratory equipment, including the Contexa robot.

Requirements

• Diploma in Applied Chemistry, Perfumery & Cosmetic Sciences, or Chemical Engineering.
• 1–2 years of relevant laboratory experience and experience in HPLC/ GC
• Knowledge of cGMP and good laboratory practices.
• Strong problem-solving, coordination, and interpersonal skills.
• Self-motivated, adaptable, and able to manage multiple tasks under deadlines.
• Excellent written and verbal communication skills.

All qualified applicants, please send in your resume to:

medicalhealth@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd | Company Reg. No.199601303W | EA License Number: 99C4599

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

What impact can you make in this role?

The Senior Vice President, Operational Service Delivery will lead global service delivery coordination across the Global Infrastructure Command Centre. The role is responsible for ensuring seamless operational execution across internal infrastructure teams, managed service providers (MSPs), and technology product teams.

This leader will act as the operational integrator across the infrastructure estate—ensuring reliable service delivery, disciplined operational governance, and predictable execution of operational change initiatives across data centres, networks, cloud platforms, end-user services, and cybersecurity product operations.

Operating within a highly regulated institutional environment, the role will ensure that operational delivery aligns with enterprise risk standards, service level commitments, and strategic transformation initiatives.

The position requires a leader capable of coordinating complex global delivery models, driving accountability across internal and vendor teams, and scaling operational maturity across multiple technology domains.

What will you do as SVP, Operational Service Delivery & Command Center Operations

Global Operational Service Delivery

• Lead operational service delivery governance across the global infrastructure estate, ensuring consistent execution and service reliability across:Data centre and compute infrastructureStorage and backup platformsDatabases, Data Platforms and Application PlatformsEnterprise networks and connectivityCloud infrastructure platformsEnd-user technology and collaboration servicesCybersecurity product operations

• Establish structured operational coordination between internal engineering teams, command centre operations, and managed service providers to ensure seamless service delivery.
• Drive accountability for operational performance against service level agreements, operational metrics, and service reliability targets.

Command Centre Operational Coordination

• Act as the primary operational delivery lead within the Global Command Centre.
• Ensure the command centre functions as the central hub for:Cross-platform operational coordinationIncident and operational response managementService restoration and recovery oversightOperational readiness and production stability
• Work closely with Major Incident Management and Site Reliability Engineering functions to ensure rapid issue triage, escalation management, and root cause remediation.

Managed Service Provider Governance

• Provide senior operational oversight for global MSP relationships supporting infrastructure operations.
• Key responsibilities include:Partner with internal stakeholders ( TG, VG, finance and risk teams)  to align MSP performance and delivery outcomes with organizational objectives.Lead day to day governance of MSP adherence to contractual service levels, operational performance targets and compliance obligations.Monitor service credits, contractual obligations and change requests to ensure accountability and cost efficiency in managed service arrangements.Serve as the key escalation point for operational issues, ensuring proactive communication, resolution ownership and adherence to escalation protocols.Driving continuous improvement initiatives with MSP to enhance service quality, automation and operational resilience.Partner with Service Management and Vendor Governance functions to improve operational outcomes and optimise vendor performance.

Operational Programme and Change Execution

• Oversee the execution of operational transformation initiatives impacting infrastructure operations.
• This includes:Operational readiness for new infrastructure capabilitiesProduction rollout coordinationOperational change governanceTransition of new platforms into steady-state operations
• Ensure new capabilities are operationally integrated into the command centre with clear support models, runbooks, monitoring coverage, and escalation pathways.

Operational Risk and Control Environment

• Ensure infrastructure operations adhere to enterprise risk, compliance, and resilience standards.
• Responsibilities include:Establishing strong operational controls across service delivery processesEnsuring operational resilience and recovery preparednessPartnering with cyber and risk teams on operational risk mitigationMaintaining operational audit readiness
• Promote disciplined operational processes aligned with enterprise IT service management frameworks.

Service Performance & Operational Analytics

• Drive transparency and accountability through robust operational metrics and reporting.
• Develop and maintain executive-level reporting across:Service availability and reliabilityIncident trends and root cause patternsMSP performance metricsOperational efficiency indicators
• Partner with data and analytics teams to develop dashboards that provide actionable insights into operational performance across the infrastructure estate.

Cross-Functional Leadership

• Collaborate closely with:Infrastructure engineering leadersCybersecurity product teamsService management and major incident management teamsSite reliability engineeringVendor governance functionsEnterprise architecture and transformation teamsApplication Development and Application Support Teams
• Act as a senior operational leader capable of aligning multiple teams to deliver reliable and resilient technology services globally.

What qualifications or skills should you possess in this role?

• 15+ years of experience in global technology infrastructure operations or service delivery leadership
• Proven leadership in large-scale infrastructure environments spanning multiple technology domains
• Experience managing operational delivery across managed service provider models
• Deep understanding of enterprise infrastructure operations including data centre, networks, cloud, and end-user services
• Experience operating within highly regulated financial institutions or comparable environments
• Leadership experience within a global command centre or network operations centre environment
• Experience implementing operational maturity frameworks such as ITIL or SRE-aligned operational models
• Exposure to large-scale infrastructure transformation initiatives
• Strong background in vendor governance and operational performance management

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

GIC is a Great Place to Work

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise. This role will be in our Tampines Office. 

GIC is an equal opportunity employer 
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/17065/