Total 7 technical support job vacancies in Australia

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

• Technical Solution Delivery: Coordinate with technical teams to translate business requirements into technical solutions, ensuring alignment with the bank's strategic objectives.
• Stakeholder Engagement: Act as point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations effectively.
• Risk Management: Identify and mitigate project risks and issues proactively, developing contingency plans as necessary to minimize disruptions to project timelines and deliverables.
• Resource Allocation: Allocate resources effectively to support project activities, including assigning tasks, managing workloads, and optimizing team productivity.
• Demonstrated strong understanding and extensive hands-on experience across multiple enterprise-scale Data Lake and Data Warehouse initiatives.
• Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

• The ideal candidate combines strong delivery discipline, technical acumen and hands-on experience with regional payment rails and multi-country integration programs.

The role will partner closely with Technology & Operations, Architecture, Infrastructure, Information Security, Testing, Product Management, Operations and In-country stakeholders to deliver scalable, secure and high-quality payment and API solutions.

Reporting to the Lead Technical Delivery Manager, this role is responsible for successful delivery of assigned projects, coordinating across applications:

Project Delivery Management

• Own end-to-end technical delivery of assigned domestic and cross border payment projects across ASEAN.

• Coordinate across different application and platform teams to manage interdependencies and ensure seamless delivery of end-to-end solutions.

• Identify, track and mitigate delivery risks, issues and technical challenges.

• Provide accurate, timely delivery updates to project and program stakeholders.

Stakeholder Collaboration

• Partner with Domain Architects, Development Managers, System Analysts and Business Analysts to ensure timely completion of deliverables and artefacts throughout the software development lifecycle.

• Partner with Test Manager to ensure complete and high-quality execution of SIT, UAT, non-functional testing, application roll-back testing and security testing.

• Partner with Development and Information Security teams to facilitate completion of penetration testing and remediation of findings in accordance with the mitigation plan.

• Partner with Application and Infrastructure teams to ensure readiness of compute, network and environment components required for testing and deployment.

Implementation and Release Management

• Maintain a comprehensive technical implementation plan covering all applications.

• Coordinate implementation, production cutover and post-implementation support to ensure system stability and successful transition to operations and production support.

Compliance to standards, policies and procedures

• Enforce technical delivery standards in line with the bank’s System Development Methodology, organizational policies, procedures, best practices and industry regulations.

Experience

• Recent experience with UOB in same role and position preferred.

• 10+ years of experience in technical delivery with a strong focus on payments and financial services.

• Proven track record in delivering domestic and cross border payment solutions in ASEAN.

• Experience partnering with architecture, development, testing, and infrastructure teams.

• Proven results-oriented person with a focus on delivery.

Knowledge and skills

• Excellent communication, presentation, stakeholder management and leadership skills.

• Project management experience is a plus.

• Excellent problem solving, analytical and solutioning skills.

• Ability to work with remotely located development and test teams.

• Knowledge of DevOps processes would be useful.

• Investigate production issues, respond based on production defect severity SLAs

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI

• Make sure system availability as per respective agreed SLA

• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

• Provide support for annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release

• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

• Good to have understanding and experience of ITIL methodology [service operation]
Education:

• Bachelors’ Degree in Computer Science or related field.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000

• Good support knowledge in either one of the retail or wholesale payment or customer information systems

• Willing to work in onsite shift-support model [24*7]

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation

• Strong written, oral communication skills and able to manage user

• Ability to easily adopt to any technology / environment

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

• Be able to work in fast pace and high-pressure working environment

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

• SQL, AS400, Control-M, Mainframe

• Unix, Shell Script, Geneos, Splunk

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Brief Job Description

Responsibilities:
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support

Education:

• Bachelors’ Degree in Computer Science or related field.
• At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

• You must develop solid understanding of PB system flow and dependencies to effectively support batch scheduling, execution and monitoring.
• You are expected to produce clear and comprehensive documentation and  ensure proper knowledge transfer to the production support team following project cutover.
• You are expected to collaborate closely with developers, system analysts and architects to design and implement technical solutions that are fit for purpose for the PB system, while meeting all security, regulatory, and architectural standards.
• You are expected to work on shift schedules, including overnight shifts to support EOD batch execution for PB projects.
• You are expected to strictly adhere to UOB standards, policies, and procedures in all deliverables and activities, with no deviations.
• Temenos Wealthsuite Front Office / Triple’A Plus
• Red Hat Linux, AIX, Shell scripting
• Oracle, Sybase, SQL
• Control-M
• JIRA, Confluence, Remedy

• Diploma or Degree in related field
• Knowledge in Cisco Webex
• Knowledge in Cisco meeting room equipment.
• Knowledge in O365 administration (including SharePoint creation, user administration, mailbox administration)
• Knowledge in Microsoft Teams Room
• Advantage if have knowledge in NICE compliance recording
• Experiences in basic troubleshooting and administrative skillsets.

Would be good to have knowledge in all. However training and guidance will be provided. Most importantly is the willingness to learn.

Working Hours

Mon to Fri – 9AM to 6PM (may require to work after office hour for any urgent issues)