Total 175 contract manager job vacancies in Transportation / Logistics category in Australia

Role Purpose

The Manager, Transport Planning & Business Improvement is responsible for optimising the deployment and utilisation of transportation resources across Crown Singapore's businesses, including Relocations, Workspace, Fine Art, Records Management and Asset Lifecycle Management.

The role will establish centralised visibility of transportation resources, improve planning effectiveness, reduce external trucking costs, and drive the transition from manual planning processes toward data-driven and digitally enabled transportation management.

The successful candidate must be capable of operating in an environment where planning is currently managed through spreadsheets and manual processes and be able to design and implement sustainable improvements.
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Key Responsibilities

Transportation Resource Planning

• Manage planning and scheduling of transportation resources across all business units.
• Optimise allocation of:
  - Vehicles
  - Drivers
  - Transportation crews
  - Specialised equipment
  - External transportation providers
• Maximise utilisation of internal transportation resources.
• Reduce dependency on subcontracted transportation providers.
• Identify opportunities for resource sharing across business units.

Resource Visibility & Utilisation

• Develop and maintain a centralised resource planning framework.
• Establish visibility of:
  - Vehicle capacity
  - Vehicle utilisation
  - Driver utilisation
  - Route efficiency
  - External vendor usage
• Produce daily, weekly and monthly utilisation reports.
• Implement forecasting and capacity planning processes.

Business Improvement

• Review and document current planning processes.
• Identify inefficiencies and improvement opportunities.
• Standardise planning workflows.
• Introduce best-practice planning methodologies.
• Drive continuous improvement initiatives across transport operations.

Data, Reporting & Analytics

• Develop KPI reporting and operational dashboards.
• Monitor:
  - Vehicle utilisation
  - Revenue per truck
  - Cost per trip
  - Driver productivity
  - Fleet productivity
  - External trucking spends
• Produce management reporting for senior leadership.

Digital Transformation

• Lead the transition from spreadsheet-based planning to a digital planning environment.
• Evaluate transportation management solutions and planning tools.
• Work with business stakeholders to define system requirements.
• Support implementation of future transportation management systems.
• Leverage Excel, Power BI, Power Automate and related technologies to drive automation.

Stakeholder Management

• Partner closely with managers across:
  - Relocations
  - Workspace
  - Fine Art
  - Records Management
  - Asset Lifecycle Management
• Balance competing operational priorities.
• Ensure transportation resources are allocated effectively across all business units.

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Qualifications

Essential

• 7-10 years of experience in transportation planning, logistics planning, fleet optimisation or resource planning
• Strong analytical capability
• Advanced Excel proficiency
• Experience working in a multi-site or multi-resource environment
• Proven track record improving operational efficiency
• Strong stakeholder management skills

Preferred

• Power BI
• Power Automate
• Transportation Management Systems (TMS)
• Fleet Management Systems
• Process improvement methodologies
• Lean or Continuous Improvement experience

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for driving the growth and performance of assigned product categories through a structured category management approach. This role focuses on enhancing financial results, strengthening customer appeal, improving market competitiveness, and optimising overall category productivity.

This role is based in Tampines North.

Key Responsibilities

International Sourcing

• Develop and execute international sourcing strategies in collaboration with the Commercial team to support category growth, margin improvement and range objectives.
• Drive end-to-end margin improvement by increasing direct import penetration in identified strategic categories through sourcing optimisation, improved commercial terms and reduced reliance on intermediaries.
• Establish, expand and manage a robust network of overseas suppliers, manufacturers, consolidators and trading partners to ensure supply continuity, cost competitiveness and scalability.
• Identify, evaluate and onboard overseas suppliers and products through structured due diligence processes, ensuring alignment with category strategies, market demand, quality standards, food safety, ethical sourcing and regulatory requirements.
• Lead end-to-end supplier negotiations covering pricing structures, commercial terms, minimum order quantities (MOQs), lead times, production capacity, service levels and supply continuity commitments, with a focus on optimising total landed cost and mitigating supply risk.
• Monitor and analyse global and regional FMCG trends, consumer demand shifts and competitor sourcing activity to identify sourcing opportunities that support range innovation, differentiation and long-term category growth.
• Build and maintain strong, collaborative relationships with overseas suppliers and sourcing partners, ensuring effective communication, performance management, issue resolution and continuous improvement across cost, quality and service delivery.
• Propose, plan and attend relevant overseas trade fairs (e.g. Thaifex, Anuga, SIAL) to identify new sourcing opportunities, evaluate emerging trends and support category range development initiatives.

Demand & Supply Planning

• Develop and maintain accurate, data-driven demand forecasts and supply plans for all imported ranges, incorporating historical sales performance, promotional calendars, seasonal patterns, market intelligence and agreed category plans.
• Perform end-to-end order cycle management for inventory, including coordination with suppliers and distribution centres to ensure timely delivery of goods to island-wide stores.
• Translate category strategies, promotions and festive programmes into clear, executable supply and replenishment plans.
• Maintain close awareness of market and supply conditions (e.g. supply constraints, raw material shortages, production issues, geopolitical or logistics disruptions) that may impact product availability or lead times.
• Partner with overseas suppliers to validate production capacity, stock availability, lead times and shipment schedules, and proactively flag supply risks with recommended mitigation or alternative sourcing plans.
• Optimise inventory levels by balancing service level targets, shelf-life constraints, MOQs, lead times and working capital considerations, ensuring healthy inventory turns.
• Proactively monitor store-level on-shelf availability and identify root causes of out-of-stock (OOS) situations; develop and implement corrective actions to reduce OOS duration and recurrence.
• Actively manage inventory health, including excess, slow-moving and discontinued imported SKUs, and define exit strategies timely in collaboration with Commercial teams.

Import Operations & Compliance

• Own end-to-end import planning and execution, from purchase order placement through shipment coordination, customs clearance and delivery to distribution centres.
• Coordinate with overseas suppliers, freight forwarders, shipping lines and distribution centres to plan, track and optimise shipment schedules, ensuring on-time arrival and efficient inbound handling.
• Track and manage all import shipments end-to-end, providing clear visibility on shipment status, delays, variances and exceptions, and proactively escalating issues with corrective actions.
• Oversee the preparation, submission and maintenance of import licences, permits and regulatory documentation, ensuring audit readiness and adherence to internal governance standards.
• Govern import-related costs, including freight, duties, demurrage and detention (D&D), and work closely with Distribution Centres to minimise total landed and handling costs.
• Ensure timely payment closure and statement of account (SOA) reconciliation with overseas suppliers, freight forwarders and service providers.
• Ensure full compliance with all import-related customs, licensing, permit, food safety and regulatory requirements governing the importation of FMCG goods, in close collaboration with the Regulatory Affairs and Food Safety teams.

Qualifications

• Bachelor's degree in Business Administration and/or any related field is preferred.
• Minimum 3 years of experience in Category Management, Procurement, and/or similar role.
• Great commercial acumen with a track record of delivering sales and profit improvements.
• Possesses solid knowledge and experience in sourcing or buying.
• Demonstrates good communication and negotiation skills.
• Excellent stakeholder management with the ability to build and maintain effective working relationship.

Pricing & Procurement
• Manage air freight pricing including spot quotations, tariff rates, and contract pricing
• Lead airline rate procurement to ensure competitive and market-aligned pricing
• Negotiate rates, space allocations, and capacity commitments with airlines, GSAs, and partners
• Optimise pricing structures to maximise profitability and margins

Business Development, Commercial Support & RFQ Management
• Identify and develop new business opportunities through analysis of market freight data and pricing strategies
• Drive customer acquisition through proactive and competitive pricing solutions
• Lead and support RFQs, tenders, and bidding processes for both new and existing accounts
• Work closely with Sales teams to strengthen pricing strategies and improve win rates
• Deliver timely pricing support aligned with customer and business requirements

Market Intelligence & Analysis
• Monitor market trends, rate movements, and competitor pricing
• Identify opportunities to improve pricing competitiveness
• Maintain visibility of airline costs, routes, and capacity conditions

Carrier Management & Coordination
• Build and maintain strong relationships with airlines, GSAs, and strategic partners
• Communicate updates on surcharges, market changes, and carrier notices
• Optimise load planning and space utilisation based on daily allocations

Internal Collaboration & Compliance
• Collaborate with Operations, Sales, and overseas offices to align pricing strategies
• Ensure compliance with internal pricing policies and approval processes
• Maintain and update pricing systems, databases, and tools for efficiency
• Support resolution of customer escalations related to pricing and capacity issues

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Brief Summary:

• Basic $5500 - $9000
• Mon to Fri: 9.00am - 5.30pm, Alt Sat: 9.00am - 1.00pm
• Location: Changi Alps (Transport provided at Tampines MRT & Tanah Merah MRT)
• Permanent Role + AWS + VB + 18AL

Job Responsibilities:

• Manage the Airfreight Department, overseeing Customer Service, Billing, and Operations.

• Ensure customer KPIs are aligned and consistently met with internal and external stakeholders.

• Conduct regular customer visits to review service standards and address performance gaps.

• Lead MBR/QBR sessions to review account performance and drive improvement actions.

• Lead and coach the team to meet customer requirements and operational targets.

• Manage department P&L, including cost control and profitability tracking.

• Monitor monthly AR with Finance and relevant stakeholders to ensure timely collections.

• Serve as the escalation point for customer complaints and corrective action requests (CAR).

Requirements:

• Diploma/Degree in Business, Logistics, Supply Chain Management, or related fields.
• 5–10 years of airfreight import operations experience, with at least 2–3 years in a supervisory/manager role

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Responsibilities

• In charge of generate financial models for pricing, perform sensitivity and stress analysis and debt financing schedules. 
• Responsible in financial models also for business plans and cashflow forecasting
• In charge of assisting to prepare proposals, terms sheets and letters of intent for aircraft lease and acquisition transactions
• Responsible in analysing transaction opportunities and make recommendations to the management team
• In charge of assisting to prepare financial analysis of proposals and summarise deal terms for management decision making
• Responsible in managing all phases of the aircraft leasing renewal, purchase, sale andtransition transactions to ensure appropriate outcomes and deliverables
• Coordinates with legal, finance, sales and technical teams on transaction management
• Participatesin lease, sale and purchase negotiations
• Supportsthe transaction lawyers in documentation and closing for aircrafacquisition, lease and sale transactions
• In charge of assisting to provide documentation to lease management team to file and update lease management system
• Prepares information for management reporting on lease function as required
• Other support duties or assignments as required

Requirement:

• Min Degree in Engineering / Finance / Accounting or related disciplines. 
• Min 5 years’ experience in aviation leasing industry or M&A advisory services
• Proficiency and relevant experience in financial modelling is an advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 65135697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

Position Summary

The Import & Export Logistics Manager is responsible for leading logistics team to oversee end-to-end international logistics operations, ensuring full compliance with customs regulations, efficient shipment execution, cost optimization, and strong coordination with internal and external stakeholders. This role manages import/export activities, customs compliance, freight operations, and logistics process improvements to support business continuity and operational excellence.

1. Regulatory Trade Compliance Management

• Monitor and stay updated on changes in international trade regulations, customs laws, and import/export compliance requirements.

• Advise internal stakeholders on regulatory changes and operational impacts.

• Ensure full compliance with customs, trade, and transportation regulations across all import and export activities.

• Conduct periodic compliance reviews and audits, implementing corrective and preventive actions where necessary.

• Manage strategic goods permit applications and ensure compliance for dual-use or controlled products.

2. Customs Documentation & Clearance

• Oversee tariff classification and ensure accuracy of customs declarations and shipping documentation.

• Manage import/export permit submissions through relevant government systems such as TradeNet, CrimsonLogic.

• Coordinate with customs brokers, freight forwarders, and government authorities to ensure timely customs clearance.

• Ensure proper maintenance and retention of customs documentation and audit records.

3. Logistics Operations & Shipment Management

• Lead end-to-end shipment coordination for inbound and outbound logistics activities.

• Ensure all shipments are properly packaged, labelled, and dispatched in accordance with company standards and regulatory requirements.

• Work closely with warehouse and other related functional teams to ensure safe handling, storage, and transportation of goods.

• Monitor shipment status from origin to final delivery, proactively resolving delays, discrepancies, or operational issues.

4. Stakeholder & Vendor Management

• Collaborate cross-functionally with commercial, production, procurement, finance, warehouse, Quality, EHS and other functional teams to ensure smooth execution of logistics activities.

• Manage relationships with freight forwarders, customs brokers, transport providers, and other logistics vendors.

• Evaluate vendor performance and service quality to support continuous improvement initiatives.

5. Annual budgeting, Cost Control & Logistics Analysis

• Support logistics budgeting, forecasting, cost tracking, and reporting activities to ensure effective cost control and support business planning.

• Review and manage freight costs, packaging costs, and overall logistics-related expenses.

• Monitor logistics spending, perform cost tracking and analysis, and identify opportunities for cost optimization.

• Oversee vendor billing verification and freight cost uploads into internal systems.

6. Audit, Reporting & Continuous Improvement

• Maintain accurate records and documentation to support customs audits, GST submissions, and compliance requirements.

• Conduct internal process reviews to identify operational gaps and drive process improvements.

• Develop and implement best practices to improve logistics efficiency, compliance, and service performance.

• Prepare logistics and compliance reports for management review.

7. Process Development, KPI Management & Continuous Improvement

• Drive the development, standardization, and continuous improvement of logistics processes and operational workflows to enhance efficiency, compliance, and service quality.

• Establish, monitor, and optimize logistics KPIs to improve operational performance, cost efficiency, delivery reliability, and compliance standards.

• Analyze operational data and performance metrics to identify process gaps and implement corrective and preventive improvement initiatives.

• Lead or support system enhancement, digitalization, and automation projects to improve operational accuracy, productivity, and reporting capabilities.

8. Leadership & Project Support

• Lead and support logistics team development through performance management, capability building, succession planning, and fostering a collaborative and high-performing team culture.

• Provide guidance, coaching, and training to team members on logistics procedures, compliance requirements, and operational best practices.

• Lead and support logistics-related projects, system enhancements, and process transformation initiatives.

• Support the operations and continuous improvement of logistics centers in Japan, Korea, and Australia, including but not limited to best practice sharing, project support, process alignment, and compliance audits; travel may be required for onsite communication and operational support.

9. Ad-hoc Tasks

• Perform additional duties and projects supports as assigned by management.

Qualifications & Requirements:

• Bachelor’s degree in supply chain, Logistics, Business Administration, or related discipline.

• 6 – 8+ years of practical experience in import/export logistics, customs compliance, or international freight operations, including 2–3 years in a managerial role leading a team of no fewer than 5 members.

• Cold chain experience in biotech, life sciences, or pharmaceutical sectors is an advantage.

• Strong knowledge of customs regulations, HS code classification, TradeNet / CrimsonLogic, GST, and international freight operations.

• Fluent in both English and Mandarin (written and spoken); capable of handling technical documents and contracts in English (as this role works closely with internal customers in China)

• Experience managing freight forwarders, customs brokers, and third-party logistics providers.

• Strong analytical, problem-solving, and stakeholder management skills.

• Proficient in Shipping or Transportation Management System, ERP systems and Microsoft Office applications.

• Excellent communication and coordination skills in a fast-paced environment.

• Open-minded and forward-thinking in adopting advanced technologies such as AI, automation, and digital tools, with a willingness to explore and apply them in day-to-day operational workflows.

[Job ID: 1490841]

Responsibilities:

• Oversee daily operations of the Logistics Section to ensure smooth and timely workflows.
• Verify operational reports, expense invoices and shipping arrangements.
• Conduct random audit checks on daily stock counts to ensure accuracy.
• Ensure all external correspondences are promptly followed up.
• Support and optimise production planning activities.
• Collect, analyse and share sales information internally.
• Perform sales and stock variance analysis to support decision-making.
• Coordinate with internal and external stakeholders to resolve sales, production and raw material variance issues.
• Manage customer relationships and handle all customer inquiries.
• Manage and resolve matters related to sales, stock and delivery issues.
• Oversee logistics-related expenditures and verify vendor pricing and quotations.
• Drive continuous improvement initiatives within the section.
• Encourage and monitor staff participation in improvement activities.
• Manage employee performance and development.
• Provide coaching and guidance to help the team achieve performance targets.
• Conduct regular check-ins and deliver performance feedback.
• Facilitate employee engagement and developmental discussions.

Requirements:

• At least eight years of relevant logistics or supply chain experience, including three years in a supervisory or managerial role.
• Strong knowledge of international trading and supply chain management.
• Proficiency in ERP systems.
• Strong analytical skills to support operational and strategic decisions.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Architectural Manager

• Office at: CHANGI BUSINESS PARK {Expo MRT}
• Work both in the office and at project sites
• Mon to Fri, from 8.30am to 5.15pm
• Salary is up to $8,500

Job Role
An Architectural Manager oversees the entire architectural scope of projects, from design coordination and shop drawing approval to on-site execution, ensuring compliance with specifications and building regulations.

Job Responsibilities:

• Lead the architectural planning and design phases for large-scale mega projects, ensuring innovative solutions that align with client expectations and regulatory requirements.
• Manage the architectural project lifecycle, including scheduling, budgeting, and resource allocation, ensuring all project milestones are achieved on time and within budget.
• Review and validate architectural designs, ensuring they are practical, sustainable, and in compliance with local building codes and safety standards.
• Establish and enforce quality assurance protocols throughout the project, ensuring all architectural work meets the prescribed standards and complies with regulatory requirements.
• Provide mentorship and guidance to junior architects and design staff, promoting professional development and fostering a collaborative team environment.
• Collaborate with safety teams to implement comprehensive safety plans and ensure adherence to safety protocols on-site during all architectural activities.
• Other duties as assigned by the HOD - Engineering or Project Management Team.
  

Job requirements:

• Bachelor’s Degree in Architecture, Civil Engineering, or a related field.
• Minimum of 10 to 15 years of progressive experience in architecture and design management, experience with A1 contractors is preferred.
• Proficiency in architectural design software (e.g., AutoCAD, Revit, BIM Navisworks) and Microsoft Office Suite.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

This is a non-traditional Supply Chain Finance Manager role requiring a distinctive blend of finance, supply chain, industrial operations, and digital transformation expertise. The role acts as a bridge across finance, supply chain, agriculture (source), and industrial operations, with a focus on commodity risk management, capital governance, finance systems transformation, analytics, and decision support.

Responsibilities:
Commodity Risk Management

• Educate and influence senior stakeholders to embrace and support the adoption of the Commodity Risk Management Programme.
• Lead month-end close activities in relation to commodity accounting, hedge evaluation and reporting.
• Proactively partner with procurement to identify risk and opportunities for covered and uncovered commodities and establish program to mitigate inflation risk associated with Commodities (oil, metal, raw materials, paper, plastic).
• Ensure and maintain full hedge accounting compliance and application of IFRS 9.
• Perform Commodity Price Forecast, supporting with insights and analysis.
• Act as a key point of contact for commodity risk management between internal parties (procurement, corporate finance, division finance, internal audit) and external parities (external audit and consultants.).

Capital / Asset Management

• Drive CAPEX governance across source sites and commercial units in conjunction with Engineering. 
• Setting up of new CAPEX forecast and management system enhancing forecast accuracy (+/- 5%).
• Periodic validation of Fixed Asset register in Source Sites.
• Adherence of accounting policies for provisions/accruals for Asset write-off.

Finance Systems & Digital Transformation

• Lead digital transformation initiatives across supply chain & procurement finance.
• Build dashboards and reporting tools from scratch using Power BI with ongoing improvements.
• Lead forecast simplification projects, including Hyperion standardization, data analytics, and visualization tools.
• Establish KPI frameworks and scorecards in supply chain/procurement finance.
• Conduct root cause analysis on ocean freight and logistics cost drivers.

Business Partnering

• Partner with functional stakeholders across source locations, procurement and operations.
• Drive adoption of systems and processes across regions.

Skills & Qualifications:

• Bachelor and/or Masters degree in at least two of the following disciplines: Finance, Engineering, Technology, or Information Technology. Masters degree is preferred.
• Relevant experience in Supply Chain Finance with exposure to agriculture and industrial operations
• Understanding of ocean freight and supply chain cost drivers
• Highly proficient in Power BI with experience building dashboards
• Proven track records in digital transformation initiatives
• Strong KPI management and root cause analysis capability
• Excellent stakeholder management and analytical skills
• Ability to travel to rural locations at least 20% of the time

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: Air Freight Manager
Salary: up to $7000
Working Day: 5.5 Days
Working Hour: 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Overseeing, mentoring, and assisting the Airfreight Import Customer Service team while making sure employees effectively handle all import procedures.
• Keep an eye on all daily import operations, such as billing, job closure, customs compliance, shipment documentation, and carrier coordination. Make ensuring that defined procedures and service standards are followed.
• Determine operational bottlenecks, put process enhancements into place, and assist efforts to improve workflow effectiveness.
• Monitor team performance in relation to SLAs and KPIs, give comments, and report problems to the manager when necessary.
• Respond to complicated import-related consumer questions and, if necessary, act as a point of escalation for service problems.
• To guarantee that import shipments are executed smoothly, coordinate with Customs, Airfreight Operations, and other departments.
• Support the establishment and implementation of import customer service policies and guarantee staff compliance with internal procedures and regulatory standards.

Qualifications & Requirements:

• Demonstrated capacity to manage a group of people and improve KPI performance. (15-18 employees in customer service)
• Strong proficiency with all aspects of air import procedures. (local operations in singapore)

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system