Total 573 support analyst job vacancies in Others category in Australia

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required

Responsibilities:

• Provide support and maintenance for insurance-related applications on the AS400 platform.
• AS400 Application Support
• Able to provide maintenance support
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Strong analytical and problem-solving skills
• Hands-on experience with AS400/IBM i
• Knowledge of Smart400
• Experience with PolisyAsia/Polisy400
• BusinessObjects (BO) development experience

Good to Have:

• Experience in Web Services/REST API development
• Exposure to Smart Upgrade
• Understanding of General Insurance business processes
• Willingness to work onsite and coordinate with business stakeholders
• Relevant experience in AS400 application support and insurance domain preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required

Responsibilities:

• Provide support and maintenance for insurance-related applications on the AS400 platform.
• AS400 Application Support
• Able to provide maintenance support
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Strong analytical and problem-solving skills
• Hands-on experience with AS400/IBM i
• Knowledge of Smart400
• Experience with PolisyAsia/Polisy400
• BusinessObjects (BO) development experience

Good to Have:

• Experience in Web Services/REST API development
• Exposure to Smart Upgrade
• Understanding of General Insurance business processes
• Willingness to work onsite and coordinate with business stakeholders
• Relevant experience in AS400 application support and insurance domain preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Manage user access lifecycle including provisioning, modification, and de-provisioning across systems.
• Handle IAM service requests and incidents, working with IT and business teams to resolve access issues.
• Support access reviews and certification campaigns to ensure compliance with security policies.
• Maintain IAM documentation and audit reports aligned with standards such as ISO/IEC 27001 and guidelines from the Monetary Authority of Singapore.

Requirements:

• Degree in IT, Computer Science, or related field with 3–5 years of IAM or IT operations experience.
• Experience with IAM technologies, such as Microsoft Active Directory and Microsoft Azure Active Directory.
• Knowledge of IAM lifecycle and access control principles.
• Familiarity with ITSM tools and scripting, such as ServiceNow, PowerShell, or Python.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

We are hiring AML Risk Analyst to be outsourced to our clients

Responsibilities

• Review customer profiles and transactions for potential sanctions, anti-money laundering (AML), and counter-terrorism financing (CTF) risks.
• Conduct risk assessments and identify areas requiring further review or escalation.
• Recommend appropriate risk mitigation measures and support their implementation.
• Process escalated name screening and transaction monitoring alerts.
• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews.
• Review and escalate suspicious transaction cases where appropriate.
• Respond to information and documentation requests from internal stakeholders and relevant authorities.
• Support customer account closure and relationship exit processes where required.
• Maintain accurate records, management reports, and activity tracking.
• Provide AML-related guidance to internal stakeholders.
• Participate in process improvement, automation, and regulatory technology initiatives.

Others:
Location: Raffles Place
Working hours: 9am to 6pm
Salary: up to $6000

Interested applicants, please email updated resume to north3@recruitexpress.com.sg

Joanna Chua
The Outsourcing Team
Recruit Express Pte Ltd
EA Lic: 99C4599

The Pictet Group is a leading independent wealth and asset management firm operating globally. Founded in 1805 and headquartered in Geneva, Switzerland, the Group maintains operations in 30 offices across key financial centers worldwide, employing more than 4,600 professionals. Pictet has been present in Singapore for over 30 years, supported by a team exceeding 200 employees.

Responsibilities

•    Client Management

o    Prepare relevant files and account reports for relevant parties prior to meeting with clients.

o    Respond to client queries and attend to issues and requests.

o    Assist with the administrative support of clients’ relationships, and liaise with all other Departments when required (operational, administration, investment, legal etc.).

o    Ensure client's records / accounts / investments / market information are current and information updates are timely maintained with relevant accompanying correspondences and meeting reports.

•    Business Development

o    Keep the CEO advised of time-sensitive and high-priority issues, ensuring appropriate follow up.

o    Liaise with head office for any administrative issues.

o    Assist in composing replies for CEO’s review and approval as and when required.

o    Ensure fit-and-proper requirements are met (e.g. CPD requirements, complete mandatory training etc.) as stipulated by the regulators.

•    Provide strong coordination support across respective Investment Teams within the Bank

•    Liaison for Stakeholder teams 

o    Interface for Risk, Marketing, Compliance, Business Heads, Management Teams, etc both internal and external stakeholders

o    Serve as a liaison between CEO, Management Team, internal and external stakeholders. 

•    Operational Support

o    Ensure necessary follow-up actions are promptly taken on various operational matters e.g. deficiency and outstanding documentation.

o    Provide efficient day-to-day support (including email inbox management, co-ordination, and other ad hoc tasks).

o    Maintain the CEO’s calendar, including scheduling meetings, appointments, business travel arrangements.

o    Schedule and organize departmental meetings; assist in the preparation and distribution of meeting agendas and materials.

Your profile:
•    University degree or equivalent, preferably in Business Management, Economics or Finance.

•    Strong understanding of local and regional regulatory climate

•    Ability to work independently and as part of a team, with the highest professional work ethic and standards.

•    Exercises discretion and maintains confidentiality and sensitivity of matters.

•    Strong sense of initiative and resourcefulness to resolve issues as responsibilities and challenges vary.

•    Excellent interpersonal, communication and client interfacing skills.

•    Strong understanding of financial products and services.

•    First class presentation and communication skills

•    Familiar with AML and compliance requirements within the Private Banking space.

Job Responsibilities

• Conduct market, sector, and company research, including understanding industry dynamics, key players, and sector strategies.
• Support and manage due diligence by gathering data, identifying risks, and summarizing findings.
• Analyse key financial metrics and drivers affecting deals and portfolio companies.
• Assist in preparation of document on key legal and structuring terms.
• Collaborate with senior team members and legal advisors to ensure compliance and alignment with objectives.
• Support investment execution, approval processes, monitoring, and value creation initiatives.
• Support in sourcing, screening, and analysing new investment opportunities.
• Monitor market trends, regulatory changes, and competitive activity.
• Build and maintain relationships with industry experts, advisors, and partners
• Manage projects to meet deadlines and quality standards.
• Prepare reports and presentations.

Job Requirements

• Degree in Economics, Accounting, Finance, Engineering, Biotechnology, or related disciplines.
• At least 3 years of relevant experience
• A professional qualification, such as CFA and/or a postgraduate qualification, such as MBA, would be highly regarded.
• Highly numerate with knowledge of financial analysis and valuation methodologies
• Experience in due diligence from a financial, accounting, or operational perspective
• Strong communication, both verbal and written, and project management skills
• Inquisitive, resourceful, meticulous, responsible, and self-motivated
• A self-starter who can work effectively in a dynamic corporate environment
• A team player who is also able to work independently

What you'll do:

As a Logistics Analyst, you will immerse yourself in both operational tasks and strategic projects that drive the success of the supply chain department. Your day-to-day responsibilities will involve maintaining detailed records of freight transactions using SAP, verifying invoices against shipments, processing purchase requests through the system, and liaising with external partners such as shipping lines and forwarders. You will also prepare insightful dashboards and presentations for management that highlight key performance indicators. Beyond routine operations, you will consolidate sustainability reports across entities, analyse distribution cost forecasts each month, design scalable tracking tools for progress measurement, and gather valuable feedback from stakeholders to improve procedures. Your role will extend into project participation as the lead logistics liaison in global manufacturing or supply chain initiatives. Success in this position requires meticulous attention to detail when handling data; proactive communication with internal teams like commercial planners or finance; adaptability when collaborating across time zones; and a commitment to supporting continuous improvement throughout logistics operations.

• Maintain comprehensive price lists and spreadsheets for freight transactions to ensure accurate record-keeping and transparency across all operations.
• Calculate and update freight and duty conditions within the SAP system, ensuring compliance with agreed quotations and shipment details.
• Receive and verify freight invoices and billings against shipments, collaborating closely with suppliers and third-party logistics companies to resolve discrepancies.
• Report and account for open freight accruals to Finance on a monthly basis, providing clear documentation for internal stakeholders.
• Process purchase requests in SAP efficiently and follow up until payment completion, demonstrating dependability in transactional processes.
• Liaise and coordinate with shipping associations, shipping lines, forwarders, and external customers to facilitate smooth logistics operations.
• Prepare monthly dashboards and presentations that include key performance indicator reports and freight accrual summaries for management review.
• Consolidate annual sustainability reports for all entities involved in the supply chain, contributing to organisational transparency and environmental responsibility.
• Analyse and report on monthly distribution cost forecasts from multiple entities, identifying trends and areas for improvement.
• Design, develop, and maintain scalable reports that track progress towards plans while gathering insights from stakeholders to enhance operating procedures globally.

What you bring:

The ideal candidate for the Logistics Analyst position brings proven experience in managing logistics processes within large-scale organisations. Your background may include roles where you have handled data analysis related to distribution budgets or freight market conditions. You possess advanced skills in SAP systems—both transactional use and project involvement—and are adept at using Microsoft Excel features such as Macros or Power Query. Your proficiency extends to dashboard development tools like Power BI which enables you to create scalable reports tracking progress towards business goals. You excel at communicating across departments—whether it’s commercial teams or production planners—and are comfortable collaborating internationally across different time zones. Attention to detail is second nature as you manage conflicting priorities while ensuring accuracy in invoice verification or cost forecasting. Your flexible approach allows you to adapt quickly within hybrid work environments; your dependability ensures timely completion of purchase requests; your willingness to gather stakeholder insights drives continuous improvement throughout logistics operations.

• Minimum three years of professional experience is required; prior exposure to logistics environments is preferred but not mandatory.
• Your strong analytical skills enable you to interpret complex data sets related to distribution costs or freight market conditions effectively.
• Excellent communication abilities allow you to collaborate seamlessly with internal cross-departmental teams as well as external suppliers or third-party logistics providers.
• You demonstrate exceptional attention to detail when managing conflicting deadlines or requirements within fast-moving supply chain operations.
• A flexible working style ensures you are comfortable co-operating across time zones with colleagues outside Asia Pacific regions.
• Hands-on experience with SAP is essential; involvement in SAP-related projects would be considered advantageous for this role.
• Proficiency in Microsoft Office applications—especially Excel (including Macros and Power Query)—is necessary for dashboard development or report consolidation.
• Experience using Power BI or similar dashboard development tools is highly desirable for creating scalable analytics solutions.
• You are dependable when following up on purchase requests until payment completion or reporting open freight accruals accurately each month.
• Your ability to gather insights from stakeholders supports ongoing improvements in operating procedures for Freight, Warehouse & Logistics operations globally.

What sets this company apart:

This organisation stands out as a global leader committed to fostering an inclusive workplace where collaboration thrives across borders. Employees benefit from flexible hybrid working arrangements that support both professional growth and personal wellbeing. The company’s modern office location provides an inspiring environment equipped with resources needed for success. Team members are encouraged to participate in training opportunities that expand their knowledge base while engaging in meaningful projects such as sustainability reporting or process improvement initiatives. Supportive leadership ensures every individual feels valued—whether they’re liaising with international colleagues or contributing insights that shape future operating procedures. The culture emphasises dependability, knowledge sharing, communal achievement, and growth leadership—making it an ideal place for those who seek both challenge and support within their career journey.

What's next:

If you are ready to bring your expertise in logistics analysis into a collaborative global environment where your contributions matter every day—apply now!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1871051 Gregorio Tabusalla Cazalis

• End-to-End Environment Ownership
• Exposure to Global Projects & Modern Tech

About Our Client

Our client is a well-established organisation in the financial services sector with a significant presence in Singapore. The company is known for leveraging technology to deliver efficient and secure solutions to its customers.

Job Description

• Coordinate and manage IT environments to support development and testing activities.
• Ensure availability and stability of IT environments in alignment with project timelines.
• Collaborate with development and testing teams to resolve environment-related issues.
• Monitor performance and troubleshoot potential issues in IT environments.
• Maintain documentation related to environment configurations and setups.
• Assist in planning and executing environment upgrades or changes.
• Support the implementation of best practices for environment management.
• Work closely with internal and external stakeholders to align environment needs with business objectives.

The Successful Applicant

A successful IT Environment Management Analyst should have:

• Strong understanding of IT environment management practices.
• Experience in the technology department of the financial services industry.
• Proficiency in troubleshooting and resolving technical issues.
• Excellent communication and stakeholder management skills.
• A proactive approach to identifying and mitigating risks.
• Ability to work effectively in a fast-paced and collaborative environment.

What's on Offer

• Competitive monthly salary ranging from SGD 7200 to SGD 8800.
• Temporary role offering flexibility and professional growth opportunities.
• Generous leave entitlements to support work-life balance.
• Opportunity to work within a leading organisation in the financial services sector.
• Collaborative and technology-driven work environment in Singapore.

If you are ready to take on a challenging and rewarding role as an IT Environment Management Analyst in Singapore, we encourage you to apply now.

Contact

Sneha Rashmi (Lic no: R1217976 / EA no: 18C9065)

Quote job ref

JN-062026-7044216

Phone number

+6564169822

Michael Page International Pte Ltd | Registration No. 199804751N   

Job Description:

• Handle automated alerts generated by AML/CFT Transaction Monitoring tools or AML/CFT Transaction Monitoring queries

• Ensure alerts are treated in a timely manner
• Follow-up on any remediation work that may arise from Quality Assurance and control testing 
• Provide support on change management projects

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

jamietan@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No.99C4599)

1. Development of competitive and consistent pricing for global regional tenders

- Clarify service requirements, and obtain relevant inputs, e.g. shipping profile, customer strategy, target prices, RFQ response guidelines etc.

- Support conversations regarding the pricing strategy for each tender involved, providing and solid justification of the approach to follow with the sales owners.

- Analyse profitability and rate levels for existing and potential business and pricing, benchmarking aganist competition and DHL pricing for other customers.

- Ensure "deep dive" cost analysis to determine customer-specific costs to serve, e.g. special picku, customer implants, dedicated linehaul, B2C service, value-added services etc.

- Prepare consolidated prices in rate card formats and customer/ RFQ templates

2. Performance of global and regional customer pricing

- Perform analysis of bids won/lost, propose recommendations

- Conduct post-implementation reviews of rate implementation.

- Preparation of relevant reports/ scorecards

Requirements

- Minimum Diploma or Degree in any discipline

- Preferably with 2-3 years of relevant experiences

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: west5@recruitexpress.com.sg

EA License No: 99C4599

About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Job Description:

Our Clinical Operations team sits at the heart of service delivery, ensuring that our systems, processes, and providers operate efficiently and effectively across multiple markets. We are looking for a highly analytical and detail-oriented Clinical Operations Analyst to support operational excellence through reporting, process optimization, and workflow execution. 

If you enjoy working with data, solving operational challenges, and building scalable systems, we'd love to hear from you. 

The outcomes you will drive:

Performance 
Turn operational data into insights that help ThoughtFull scale smarter 

• Provide the visibility into operational and clinical performance for leaders to make informed decisions as we grow across markets. 

• Build and maintain data accuracy and reporting across systems that provides clear visibility to relevant stakeholders 

• Identify trends, risks, and opportunities through data analysis and validation 

• Monitor service levels and operational performance to support a high-quality user experience 

• Oversee incentivization schemes for a global provider network to enable best performance and care delivery  

People 
Become a trusted operational partner across the business 

• Work closely with teams across ThoughtFull to solve challenges, improve decision-making, and ensure operational excellence supports every stage of the user and provider journey. 

• Provide stakeholders with reliable operational insights and recommendations 

• Contribute to cross-functional initiatives that improve efficiency, quality, and scalability 

Process 
Build systems that enable high-quality care at scale 

• Design, improve, and execute efficient, reliable and scalable operational workflows that support providers and internal teams 

• Build and maintain automations that reduce manual work and improve consistency 

• Create and maintain clear documentation and SOPs that improve operational resilience 

Product 
Shape a seamless experience for providers and users 

• Bridge operational realities with product development to ensure our platform continues to support exceptional care delivery and a great user experience. 

• Contribute operational insights that improve product decisions and workflows 

• Support the successful rollout of new features, services, and operational processes 

• Validate operational readiness and identify opportunities to improve the provider and user experience 

Philosophy 
Build the operational engine behind ThoughtFull’s growth 

• Approach challenges with curiosity, accountability, and a solutions-oriented mindset 

• Champion operational excellence through accuracy, reliability, and continuous learning 

• Contribute to building systems and capabilities that support ThoughtFull’s long-term growth and impact

About You:

Qualifications: 

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, Psychology, or a related field 

• Strong proficiency in Microsoft Excel, including formulas, data validation, and reporting  

• Excellent written and verbal communication skills in English  

• Strong attention to detail and ability to manage multiple tasks simultaneously 

Experience: 

• 1–3 years of experience in operations, customer operations, project coordination, data analysis, or a related role  

• Experience working with operational reports, dashboards, or data tracking processes  

• Experience supporting process execution, operational workflows, or administrative operations  

• Experience in digital health, SaaS, marketplace, or service-based environment preferred 

• Familiarity with HubSpot, Notion, Jira, Zendesk or similar operational platforms preferred  

• Analytical mindset with the ability to translate data into actionable insights  

• Strong problem-solving and troubleshooting skills  

• Detail-oriented, organized and able to prioritize competing deadlines  

• Comfortable working independently while collaborating across functions  
• Comfortable with the use of AI tools in daily tasks and workflows  

Basic Salary Range: MYR4,000 – MYR6,200?

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Location: Ubi
Salary: Up to $3000

Job Scope:

• Perform laboratory testing and analysis with high accuracy
• Prepare and maintain laboratory records in compliance with GDP and GMP requirements
• Generate test reports and support investigations when required
• Assist in method development, validation, and SOP updates
• Support audits, laboratory maintenance, and continuous improvement initiatives
• Ensure compliance with quality, safety, and regulatory standards

Job Requirements:

• Min. Diploma/ Degree in Science
• Some experience in QC microbiology is preferred
• Familiar with ISO 17025, cGMP, and regulatory requirements

If interested, please send updated resume via email  melissa@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

melissa@recruitexpress.com.sg