Job Summary

The System Support Executive is responsible for providing first-level technical and operational support for travel technology systems, including GDS platforms, mid-office, and back-office applications.

The Junior System Support Executive is responsible for providing first-level technical and operational support for travel technology systems such as GDS platforms, mid-office, and back-office applications.

This role supports daily system operations, assists in on boarding users and clients, and works closely with internal teams and external vendors to ensure smooth system performance. The position also involves supporting system-related projects, performing basic system and GDS configurations, and delivering support to regional clients.

What You'll be doing

• Provide 1st level support for travel systems by handling user inquiries, performing basic troubleshooting, and resolving common system issues.
• Assist in user onboarding, including setting up system access, assigning roles and permissions, and guiding users on basic system usage.
• Support client onboarding by configuring system settings and ensuring accurate setup of client profiles across platforms.
• Monitor daily system operations, reports, and dashboards to ensure data accuracy and highlight any discrepancies.
• Escalate complex or unresolved issues to senior team members or external vendors and follow up to ensure timely resolution.
• Support and participate in system-related projects, including system implementation, enhancements, and configuration activities.
• Perform basic configuration of travel systems, including GDS setup and related configurations based on business requirements.
• Provide system support to regional clients, ensuring clear communication and effective issue resolution.
• Assist in User Acceptance Testing (UAT) by executing test cases and documenting findings during system upgrades or enhancements.
• Maintain and update documentation such as user guides, SOPs, and training materials.
• Provide basic training and guidance to users when required.
• Perform additional duties and responsibilities as assigned by the Manager or Supervisor.

What We Are Expecting

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Fresh graduates are encouraged to apply
• 1–3 years of experience in system support, IT support, or related roles is an added advantage.
• Experience in customer service or call center support, particularly in handling system or product-related inquiries, is an added advantage.
• Basic knowledge or exposure to travel systems (e.g., GDS) is a plus.
• Exposure to system implementation, configuration, or project support is an advantage.
• Good problem-solving skills and willingness to learn new systems and technologies.
• Ability to work independently as well as collaboratively in a team environment.
• Preferably mandarin speaking candidate.

SKILLS (software & soft skills required for the job)

• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Good communication and interpersonal skills, with the ability to support users and stakeholders effectively.
• Proficiency in English, with the ability to understand and communicate in Mandarin to support regional clients
• Basic understanding of IT systems, applications, or databases.
• Good attention to detail and accuracy in handling system data and reports.
• Positive attitude, proactive mindset, and willingness to learn.

Perks & Benefits

• Casual dress code
• Free snacks / Happy hours

職位概述

該職位負責為營運系統提供一級維運和技術支持，確保系統日常運作順暢、報告準確，並能有效引導新用戶和客戶順利上線。此外，該職位還需與供應商和內部團隊協調，解決系統問題並支援持續改進。

你將要做什麼

• 為旅遊技術系統提供一級支持，包括 GDS 平台、報告工具和中後台應用程式。
• 透過設定係統存取權限、配置使用者角色和權限、提供基本培訓以及維護更新的使用者文件來管理新使用者入職。
• 透過配置跨平台所需的系統設置並確保準確的客戶資料設置，支援新客戶的入職流程。
• 與外部供應商和內部利害關係人協調，回報未解決的技術問題，並協助實施系統改進。
• 監控系統效能、計畫報告、報告儀表板和數據準確性，以確保日常營運順利且有效率。
• 根據系統升級和新功能實現的需要，參與用戶驗收測試 (UAT) 活動。
• 開發、更新和維護使用者手冊、標準操作程序 (SOP)、培訓材料和技術文件。
• 根據經理或主管的安排，履行其他職責。

我們期待什麼

• 資訊科技或相關學科的文憑或更高學歷。
• 具備支援業務系統以及與軟體供應商和內部利害關係人協調的經驗者優先考慮。
• 歡迎具有相關實習或計畫經驗的應屆畢業生申請。
• 歡迎經驗有限但對系統支援和技術有濃厚興趣的求職者申請。
• 優先考慮會說普通話的候選人。

福利待遇

• 休閒著裝要求
• 免費小吃/歡樂時光

The Managed Services Cross Technology Engineer (L3/4) –System advanced engineering role, architecting level, responsible for ensuringa managed service is provided to all clients, to ensure that their ITinfrastructure and systems remain operational. This is done through proactivelymanaging, overseeing, monitoring, investigating, and resolving escalated technicalincidents and problems to ensure the restoration of these services to theclients.

The primary objective of this role is to understand, defineand implement the technical architecture and strategy for the organization'score platforms and or cloud infrastructure. They act as the deepest technicalexpert, building complex, highly resilient systems while leading the resolutionof systemic failures and setting the standard for IaC and automation bestpractices. Serves as the highest escalation point for all complex incidents orsituations. Also proactively review all client requests or tickets and applytechnical process knowledge to provide the clients with almost immediateresolution without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L3/4) –System focuses on forth line support for escalated incidents and requests witha high level of complexity. Ensures contracted Managed Services outcomes aredelivered to the client.

This is a strategic role focusing across various technologydomains such as (but not limited to) Cloud, Security, Networking, Applicationsand / or Collaboration.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       SystemStrategy and Architecture Ownership: Understand and define the technicalvision, standards, and multi-year roadmap for the organization's cloud andplatform infrastructure, ensuring highly scalable and cost-efficient designs.

·       L3/4Technical Authority: Serve as the ultimate systems expert and final escalationpoint for highly complex, cross-platform stability issues, failures, andperformance bottlenecks, leading resolution and comprehensive Root CauseAnalysis (RCA).

·       Advanced IaCDevelopment: Write, audit, and maintain mission-critical Infrastructure as Code(e.g., advanced Terraform modules) and custom platform tools (in Python/Go),driving the standardization of GitOps principles.

·       Resilience& Reliability Engineering (SRE): Architect and implement patterns for faulttolerance, automated failover, and Disaster Recovery (DR). Define and enforcehigh standards for SLOs/SLIs across all platform services.

·       Large-ScaleOrchestration: Design, optimize, and manage complex, multi-tenant Kubernetes(K8s) clusters (including networking, security, and upgrades), treating thecluster itself as the critical product.

·       Governanceand Mentorship: Dictate and enforce system engineering and security standardsacross all CI/CD pipelines and infrastructure codebases, actively mentoringother senior engineers in platform design and engineering excellence.

• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.

Academic Qualifications and Certifications and tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Storage HDS
• VMware VRA
• Ansible
• Opswat, Splunk, Cyberark
• Nvidia AI
• SRE, Devops, Gitlab, Automation
• Containers, etc.

• Work on cutting-edge AI infrastructure and heterogeneous GPU system
• High-impact role shaping next-generation large-scale AI and LLM system

About Our Client

Our client is a globally recognised leader in cloud computing and AI infrastructure, operating large-scale distributed systems that power enterprise and AI workloads worldwide. The organisation is known for its strong engineering culture, innovation in AI platforms, and commitment to building next-generation computing capabilities.

Job Description

• Design and optimise AI system architecture
• Run GPU/system testing and performance benchmarking
• Troubleshoot GPU, CUDA, and system-level issues
• Build monitoring and diagnostic tools
• Optimise LLM training and inference performance
• Drive fast-paced infrastructure deployment

The Successful Applicant

• Strong experience in GPU/AI systems (NVIDIA/AMD)
• Python, C++, Linux, CUDA
• Familiar with AI frameworks (PyTorch, etc.)
• Experience in performance tuning and debugging
• Strong problem-solving and communication skills

What's on Offer

• Competitive salary + bonus
• Work on cutting-edge AI systems
• High ownership and impact
• Strong career growth in a global tech environment

Michael Page International Pte Ltd | Registration No. 199804751N 

Position Overview

EOS Innovation Singapore is seeking software engineers across a range of experience levels to support the development of advanced defence products. These are hands-on engineering roles embedded within multidisciplinary teams of mechanical, electronic, optical and systems engineers. The work combines software development with real hardware integration, experimental subsystems and evolving product requirements, and will suit engineers who enjoy solving practical problems, working close to prototypes and equipment, and turning emerging capability into robust, production-ready software.

Primary Duties

This role contributes to the design, development, integration, verification and support of software used in complex defence systems. Engineers in this position will work across activities such as equipment interfacing, control and automation, algorithm implementation, user interfaces, test support and system integration. More experienced candidates will be expected to provide technical leadership, guide software design decisions, mentor less experienced engineers and help shape robust engineering practices. Earlier-career candidates will be expected to contribute strongly to hands-on development, integration and problem-solving, while growing into increased technical ownership over time.

Responsibilities

·       Design, develop, test, integrate and maintain software for advanced defence products, ranging from equipment interfacing and control functions to data processing, automation and user-facing applications.

·      Work closely with multi disciplinary engineering teams to integrate software with prototypes, experimental hardware, embedded devices and evolving system designs.

·      Translate engineering requirements into practical software designs and contribute to verification and validation activities to demonstrate performance, safety and compliance.

·      Investigate and resolve technical issues encountered during development, integration, test and production support, including unexpected behaviours at system and equipment level.

·      Produce and maintain clear technical documentation, including design descriptions, interface definitions, test procedures, test records and manufacturing support material.

·      Apply sound software engineering practices, including version control, code review, debugging, testing and configuration management.

·      For more experienced candidates, lead software design activities, contribute to architecture decisions, support design reviews and provide technical guidance to other engineers.

·      Engage with internal stakeholders and customers to clarify requirements, communicate technical progress and support engineering decisions throughout the product lifecycle.

Education and Experience

·       Degree in Software Engineering, Computer Engineering, Computer Science or a related discipline.

·      We welcome candidates across a range of experience levels, from early-career engineers with strong technical foundations to senior engineers with substantial experience delivering software for engineered products or integrated systems.

·      Experience with software development tools and practices, including source control, development environments, compilers, debugging and test tools.

·      Experience in one or more relevant technical areas such as C, C++, Python, embedded or Linux-based development, hardware interfacing, network communications, web-based interfaces, JSON or automated test is desirable.

·      Experience taking software from concept through prototyping, integration, verification and release is advantageous; for senior candidates, this is expected.

·      Experience working in defence, safety-critical, regulated or other high-integrity engineering environments is beneficial.

Skills and Attributes

·       Strong analytical, debugging and problem-solving skills.

·      Practical, hands-on approach and willingness to work closely with hardware, prototypes and multi disciplinary teams.

·      Clear communicator and effective collaborator.

·      Able to adapt to changing requirements and work effectively in an experimental development environment.

·      Self-motivated and able to manage time and priorities within a project environment.

For more experienced candidates, ability to lead technical work, contribute constructively to design reviews and mentor other engineers.

About the team

Airwallex Risk Platform Team is responsible for protecting all Airwallex products across the lifecycle, including GTPN, PA, Issuing, Onboarding, and Account Takeover. The risk landscape evolves rapidly and fraud techniques are becoming increasingly sophisticated. We build scalable, reliable, and intelligent risk capabilities to stay ahead—helping Airwallex remain a trusted global partner for businesses.

Our team is distributed across Shanghai and Singapore, working closely with global product, engineering, data, and operations teams, as well as external partners and customers, to deliver a holistic risk management approach.

This role is based in Singapore.

What you’ll do

Our mission is to keep Airwallex’s products and services safe and secure. We continuously improve risk strategies and systems using modern technologies, including graph, machine learning, and LLMs/Gen AI, to detect and prevent fraud and abuse at scale.

Responsibilities:

• Design, develop, and operate core transaction risk services and infrastructure using Kotlin/Java, supporting payment products and transaction systems.

• Own end-to-end delivery of key components and services on Airwallex’s microservice framework: design, implementation, testing, deployment, and observability.

• Build high-concurrency, highly available distributed services, optimizing latency, throughput, and reliability for production workloads.

• Collaborate with senior engineers and cross-functional partners to define technical solutions, APIs, and service boundaries; drive architectural improvements.

• Explore and evaluate new technologies (e.g., graph/streaming/ML/LLM related) and propose pragmatic upgrades aligned with business risk needs.

• Mentor engineers through code reviews, design discussions, and engineering best practices, improving team quality and delivery efficiency.

• Participate in on-call/incident response when needed, driving root-cause analysis and long-term remediation.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• 5+ years experience in Java/Kotlin backend development, with proven delivery in internet-scale applications, large financial systems, or e-commerce platforms.

• Bachelor’s degree in Computer Science or related fields (or equivalent practical experience).

• Strong knowledge of Java ecosystem, including concurrency/multithreading, high-throughput IO (NIO), and network communication fundamentals.

• Solid foundation in distributed systems design: high concurrency, high load, high availability, resilience, and scalability.

• Strong engineering practices: performance tuning, service stability, data/query optimization, and production troubleshooting.

• Experience with Spring / Spring Boot and designing RESTful APIs.

• Familiarity with build tools such as Gradle/Maven.

• Familiarity with common data formats such as JSON (XML is a plus, not a must).

Preferred Qualifications (Nice to Have)

• Strong domain knowledge in risk management, fraud detection, and fintech payment risk strategies.

• Experience with graph databases and graph-based pattern/anomaly detection.

• Experience applying machine learning for predictive risk analytics (model integration, feature engineering collaboration, etc.).

• Experience with real-time streaming and event-driven architectures (e.g., Kafka, Flink) for low-latency detection and response.

• Experience with large-scale analytics and storage technologies (e.g., ClickHouse, Spark, NoSQL) for risk analysis and investigations.

• Incident response experience, including mitigation planning and post-incident improvement.

• Strong communication and collaboration skills in a cross-regional, cross-functional environment.

• Familiarity with LLM evaluation and safety practices (offline/online evals, red teaming, prompt injection defenses, PII handling, and guardrails) for enterprise use cases.

Great to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Revolut, Ramp, HSBC, Bank of New Zealand, Virgin Money (Australia), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

We are a thriving global Loyalty-as-a-Service company and are experiencing rapid expansion. 

Join our dynamic team contributing to the execution of our business strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totalling 270 team members.

Join us as a Senior Software Engineer in Singapore/Vietnam!

The Team

Ascenda's API platform powers the enterprise backend of how users earn and redeem points across our varied product types. We do this across many different clients with various requirements on the way we consume their data feed and incentivise earning and spending. High throughputs and traffic spikes is operating environment with our clients, with the largest being above 1 million a day.

This year, we are looking into significantly simplify and modularise the way our APIs and services jointly deliver capabilities to our clients.

• Easier to launch new digital channels, payment rails, or banking rewards products.
• Faster experimentation via event-driven, decoupled systems.
• Improved developer velocity and reduced deployment risks.

We’re excited to make this happen together with you!

The Role

As a Senior Engineer for Loyalty, you will play a key part in running applications independently and driving project execution. You’ll work closely within the team and often outside the team, mentoring other engineers, and driving engineering excellence. You will have the opportunity to independently design, develop, ship, and maintain medium-to-large projects related to Loyalty.

Your Impact

Technical Expertise

• • Lead the design and implementation of projects related to Loyalty, seeking others’ reviews and driving projects independently.
  • Become highly proficient in the technical systems within your sphere of responsibility, and has good knowledge of systems outside that sphere.
  • Mentor junior engineers, help them grow in their technical skills and problem-solving.
  • Demonstrates a high level of engineering standards for others.

Collaboration

• • Collaborates well with teammates and cross-functional partners, encouraging others to do the same.
  • Communicate the team’s project updates and blockers clearly and proactively.
  • Articulate technical concepts to a non-technical audience

Problem Solving

• • Troubleshoot, diagnose, and resolve incidents and operational issues with appropriate urgency
  • Contribute in analysing and resolving day-to-day technical obstacles within the team.

Technical Quality:

• • Independently implement code that is clear, concise, well-tested, and meeting both functional and non-functional requirements.
  • Use and improve system observability to help operations and troubleshooting.
  • Regularly do both code and design review for other engineers.

Innovation & Improvement:

• • Drives improvements to engineering processes.
  • Suggest and make improvements to team processes.
  • Contribute to processes outside of team’s sphere, such as conducting interviews, improving hiring processes, tech branding.

Who You Are

• Strong technical background, prior experience in leading project delivery related to of large-scale, high-throughput distributed systems on the Cloud. Strong foundation in systems architecture, with a good understanding of infrastructure, networking, and databases. Experience in optimizing these components while integrating reliability and performance considerations throughout the software development lifecycle.
• Great collaborator who is comfortable working across a variety of teams beyond engineering, including product, design, business, operations, customer service, and external stakeholders.
• Fluency in ruby is good to have, though candidates who demonstrate willingness and ability to quickly scale up on Ruby are welcome to apply.
• Experienced in leveraging technical roadmaps/RFCs to communicate architecture designs and executing it fully.
• Preference on simple solutions and designs over complex ones, have a good intuition for what will last and scale, and can be a role model others look to for their own solutions and designs.
• 5+ years of experience in software engineering, with a strong focus on system design and development.
• Have experience mentoring and/or leading junior engineers, guiding and coaching them for high performance will be a strong plus
• A strong alignment with Ascenda's core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.

Job Description:

• Provide application support to achieve the Critical Dimension Scanning Electron Microscopes (CD-SEM) performance required by the customer which includes creation of measurement recipes and optimization of measurement conditions.
• Analyze, interpret, and present application results to customers, providing technical recommendations.
• Provide expert guidance to customers in the creation, optimization, and deployment of CD-SEM recipes at their sites.
• Examine solutions for measurement challenges in cutting-edge semiconductor devices, and propose optimized conditions, additional tool adjustments, and new applications.
• Investigate the root cause of any measurement issues on the CD-SEM and implement counter measures in collaboration with related departments mainly located in Japan.
• Conduct applications training for customers and engineers

Requirements:
• Possess over 7 years of professional experience as an Application Engineer specializing in Critical Dimension Scanning Electron Microscopes (CD‑SEM).

• Comfortable working with problem-based situation, equipped with problem solving skills and capable of handling sudden situations.

• Comfortable working in cleanroom environment when needed

• Ability to work independently as well as in a team.

• Possess effective verbal and written communication skills, enabling clear technical discussions with customers and internal stakeholders.

·      Willing and able to travel frequently, including on short notice, to support customer sites and business requirements.

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 4000 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

About the Role

We are looking for a Senior Data Engineer Consultant to support enterprise data transformation initiatives. You will be responsible for developing and optimizing data pipelines, enabling scalable data solutions, and supporting analytics and reporting needs across the organization.

Key Responsibilities

• Review and assess data engineering deliverables, including data pipelines, data models, architecture designs, and technical documentation.
• Provide independent technical validation and recommendations to ensure alignment with business and technology objectives.
• Ensure data solutions comply with governance, security, scalability, and performance standards.
• Collaborate with stakeholders and delivery partners to resolve technical issues and implementation challenges.
• Identify risks, gaps, and opportunities for improvement across data platforms and processes.
• Support project governance, acceptance reviews, and technical sign-off activities.

Requirements

• 7–10 years of experience in Strong experience in Data Engineering, Data Architecture, or Data Platform delivery.
• Hands-on knowledge of Databricks/Fabric, Azure Data Platform, Python (PySpark), and SQL.
• Experience reviewing solution designs, data models, and enterprise-scale data pipelines.
• Understanding of data governance, data quality, and cloud architecture best practices.
• Ability to engage with both technical and business stakeholders.
• Prior experience working with consulting firms, system integrators, or large transformation programmes is highly preferred.

NCS is a leading AI Tech Services company. With a 15,000-strongteam across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Primary Purpose 

The Senior Software Engineer is responsible to develop software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements. 

What will you do:

Project Delivery 

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices 
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits 
• Develop unit test package, execute tests & document test results to ensure the quality of the program 
• Assist in the integration testing, system testing, User Acceptance Test ( UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment 
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently 
• Prepare & maintain up-to-date system documentation. 
• Analyse functional requirements to translate into application design using established design methodologies and guidelines 
• Ensure codes comply with NCS security guidelines 

Team Work 

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements 
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications 
• Participate in peer reviews to improve project quality 

The ideal candidate should possess: 

• Typically  5-7  years’ experience with substantial project work in software development 
• Experience in Peoplesoft Financial. 
• Diploma or Degree in Computer Science, Information Technology, Management of Information Systems or equivalent 
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards 
• Strong problem solving skills and ability to think out of the box 
• Team player with strong communication and interpersonal skills 
• Self-motivator with a positive attitude and with high energy 
• Customer focused 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Responsibilities:

•           Provide Level 2/3 IT network security operations support

•           Respond to incident calls and ensure the SLA to our clients is met

•           Perform changes to the network in-line with the organization’s ChangeManagement processes

•           Ensure compliance to policies, processes and standards, both internal andclients’ organization

•           Prepare network analysis reports, including findings with analysis

•           Participate in regular operations review meetings, including operationalissues, tickets review etc

•           Participate in projects/activities to support improvement initiatives

•           Conduct proper handover from the project team to operations after commissioningof projects.

•           Conduct internal training and/or knowledge transfer to team.

•           Update operations documentation (technical, CMDB, etc).

Requirements:

•           At least 5 years of experience providing network operational and administrationsupporting Cisco products (Routers / Switches/WLAN)

•           Diploma or Degree in Engineering, IT or its related field.

•           Minimum Cisco CCNP certification

•           In-depth knowledge of network routing and switching technologies and protocols

•           Knowledge of network security, load balancing and optimizationtechnologies 

•           Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, PaloAlto/Checkpoint/Fortinet firewall and Splunk is preferred.

•           Ability to work in a multi-cultural team

•           Good communication skills both written and verbal.

•           Ability to prioritise work & multitask

•           Analytical and possess good troubleshooting skills.

•           Willing to work in extended hours and perform standby duty after office hour

We are looking for a skilled Network Engineer to administer and support our network infrastructure,ensuring optimal performance, reliability, and security across all sites and data centers.

Key Responsibilities

Network Infrastructure Administration

• Administer and support routers, switches, wireless access points, WLAN controllers, AAA servers, and encryptors.
• Respond to and diagnose network access and performance tickets:
• Service and close support tickets for wired and wireless client endpoints.
• Troubleshoot 802.1X authentication/authorization issues and escalate L2/L3 issues as necessary.
• Monitor network availability and respond immediately to system alerts.
• Perform root cause analysis of incidents and replace failed network components.
• Execute routine automation tasks to maintain secure configurations, backup management, and firmware upgrades.
• Manage operational activities and implement network changes.
• Track equipment lifecycle, procure replacements, and ensure timely project closure and payment.
• Manage network support agreements and telco circuit contracts, including renewals and payments.
• Support project teams in delivering IT services.

Network Communications Rooms & Data Centre Management

• Standardize and provision cabling for network access and data centers.
• Respond to alerts and resolve UPS and PDU faults.
• Work with contractors to replace faulty UPS and PDU units.
• Coordinate with Facilities Management for M&E issues (air-conditioning, electrical, fire safety) in network comms rooms.
• Escort external vendors/contractors for network-related activities.

Inventory &Documentation

• Maintain clear and concise documentation of network infrastructure, rack layouts, and cabling interconnects.
• Keep inventory up-to-date and perform periodic audits.
• Retire obsolete equipment following organizational procedures.

Qualifications & Skills

• Formal technical certification such as Cisco CCNA is preferred.
• Experience in network automation and scripting using tools like Ansible, Python,Terraform, GitLab is a plus.
• Strongcustomer service orientation with excellent communication skills.
• Self-motivated, detail-oriented, and able to work both independently and collaboratively.

Role: Senior / DeltaV Programmer - LSMG

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

The Senior System Engineer serves as the senior technical authority within the Service Delivery organization. This hands-on leadership role is responsible for end-to-end system architecture, technical design, and execution across complex, large-scale deployments. You will define technical strategy, ensure delivery excellence, mentor engineers, and act as the top-level escalation point for critical incidents. Working closely with the PMO and cross-functional teams, you will safeguard delivery integrity, enforce technical standards, and ensure all projects meet performance, security, and compliance requirements.

Key Responsibilities

• Lead solution architecture and design for multi-site, geo-redundant systems. Develop High-Level and Low-Level Designs (HLD/LLD) and validate Detailed-Level Designs (DLD) before deployment.
• Define reference architectures and golden images; champion automation-first strategies for provisioning, configuration, patching, and system upgrades.
• Own technical delivery plans, risk identification, and mitigation strategies across staging and production environments. Ensure proper validation through documented unit, integration, and UAT testing.
• Partner with engineering and PMO teams to maintain governance frameworks, manage change control, and align key stakeholders at every project milestone.
• Serve as the highest-level (Tier-3/4) escalation point for critical incidents (Sev-1/Sev-2). Lead incident resolution, conduct root-cause investigations, and drive implementation of permanent corrective measures.
• Act as the technical lead during pre-sales and delivery phasesclarifying requirements, validating assumptions, and translating business needs into technical designs in collaboration with Sales, Service Excellence, Product, and PMO teams.
• Lead technical workshops, architecture reviews, and formal handovers. Represent engineering leadership in change advisory boards and go/no-go decision meetings.
• Ensure HLDs, LLDs, runbooks, disaster recovery procedures, and security hardening guides are up to date, version-controlled, and consistently applied across delivery teams.
• Mentor System Engineers and Senior Engineers, review technical designs and scripts, set quality benchmarks, and guide professional growth and cross-training efforts.
• Drive close collaboration with Sales, Service Excellence, Product, and Customer teams to deliver cohesive and high-quality solutions.

Technical Skills and Experience

• Linux Administration: Advanced expertise in RHEL, CentOS, and Ubuntu, including system hardening, high-availability clustering, and performance optimization.
• Networking and Security: Strong understanding of switching, routing, firewalls, VLANs, and core protocols (TCP/IP, DNS, NTP, LDAP, SMTP); capable of making architecture-level security and design decisions.
• Virtualization and Cloud: Skilled in KVM, VMware, and Hyper-V platforms; proficient in designing hybrid architectures across AWS, Azure, and GCP with cost and performance optimization.
• Data and Observability: Hands-on experience with MySQL, MariaDB, and PostgreSQL; familiarity with centralized logging, metrics, and alerting tools such as syslog-ng and Elastic Stack.
• Automation and Scripting: Proficient in Bash and Linux shell scripting; working knowledge of Python, Ansible, and Terraform for infrastructure automation and CI/CD implementation.
• Containerization: Experience with Docker, Docker Swarm, and Kubernetes for building, deploying, and managing scalable containerized applications.
• Implementation Support: Willing to engage directly in hands-on configurations and deployments for critical or high-priority projects.

Requirements

• Minimum 10 years of experience in systems engineering, including at least 3 years in an architecture or principal engineering capacity managing complex deployments.
• Preferred certifications include RHCE, AWS/Azure Solutions Architect, Kubernetes (CKA/CKAD), and network/security credentials such as CCNP.
• Willingness to travel for onsite deployments, implementations, and cutover activities when necessary.
• Strong leadership, communication, and stakeholder management skills, with the ability to influence and drive outcomes across technical and business teams.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

The Managed Services Cross Technology Engineer (L3/4) –System advanced engineering role, architecting level, responsible for ensuringa managed service is provided to all clients, to ensure that their ITinfrastructure and systems remain operational. This is done through proactivelymanaging, overseeing, monitoring, investigating, and resolving escalated technicalincidents and problems to ensure the restoration of these services to theclients.

The primary objective of this role is to understand, defineand implement the technical architecture and strategy for the organization'score platforms and or cloud infrastructure. They act as the deepest technicalexpert, building complex, highly resilient systems while leading the resolutionof systemic failures and setting the standard for IaC and automation bestpractices. Serves as the highest escalation point for all complex incidents orsituations. Also proactively review all client requests or tickets and applytechnical process knowledge to provide the clients with almost immediateresolution without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L3/4) –System focuses on forth line support for escalated incidents and requests witha high level of complexity. Ensures contracted Managed Services outcomes aredelivered to the client.

This is a strategic role focusing across various technologydomains such as (but not limited to) Cloud, Security, Networking, Applicationsand / or Collaboration.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       SystemStrategy and Architecture Ownership: Understand and define the technicalvision, standards, and multi-year roadmap for the organization's cloud andplatform infrastructure, ensuring highly scalable and cost-efficient designs.

·       L3/4Technical Authority: Serve as the ultimate systems expert and final escalationpoint for highly complex, cross-platform stability issues, failures, andperformance bottlenecks, leading resolution and comprehensive Root CauseAnalysis (RCA).

·       Advanced IaCDevelopment: Write, audit, and maintain mission-critical Infrastructure as Code(e.g., advanced Terraform modules) and custom platform tools (in Python/Go),driving the standardization of GitOps principles.

·       Resilience& Reliability Engineering (SRE): Architect and implement patterns for faulttolerance, automated failover, and Disaster Recovery (DR). Define and enforcehigh standards for SLOs/SLIs across all platform services.

·       Large-ScaleOrchestration: Design, optimize, and manage complex, multi-tenant Kubernetes(K8s) clusters (including networking, security, and upgrades), treating thecluster itself as the critical product.

·       Governanceand Mentorship: Dictate and enforce system engineering and security standardsacross all CI/CD pipelines and infrastructure codebases, actively mentoringother senior engineers in platform design and engineering excellence.

• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.

Academic Qualifications and Certifications and tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Storage HDS
• VMware VRA
• Ansible
• Opswat, Splunk, Cyberark
• Nvidia AI
• SRE, Devops, Gitlab, Automation
• Containers, etc.