Total 675 support analyst job vacancies in Information Technology category in Australia

Join a high-impact engineering team where you’ll provide application support and enhancement of mission-critical applications used by real customers daily.

Key Responsibilities:

• Collaborate with stakeholders to gather requirements, translating business needs into clear technical specifications and documentation
• Support scalable code solutions with architects, ensuring alignment with system architecture and requirements
• Provide application support and enhance high-quality application features while maintaining performance, reliability, and system stability standards
• Perform thorough testing, code reviews, and quality assurance to ensure compliance with security and coding standards
• Provide L3 production support, resolving critical issues and ensuring smooth system operations across environments consistently

Requirements:

• Degree in Computer Science or related field with strong foundation in software engineering principles and practices
• Hands-on experience supporting and enhancing applications using Java, JEE, SQL, PLSQL, and working knowledge of XML technologies
• Experience with modern web technologies including HTML5, CSS, Angular or React frameworks, and modular frontend design
• Strong exposure to REST APIs, Spring Boot, microservices architecture, and messaging tools like Kafka or MQ
• Analytical thinker with strong communication skills, proactive mindset, and ability to thrive in fast-paced environments

This is more than a developer role—you’ll own systems end-to-end and directly influence production outcomes. You’ll gain exposure to modern architecture, real-world scale, and high-visibility projects.

If you’re looking to step beyond application support and enhancement into ownership and impact, this is the move. Apply now. Reach out to Naveen at naveen.vasudevan@Tangspac.com for a confidential conversation.

We are looking for 4 motivated locals to join us as a Junior L2 Production Support Analyst on a 1 year contract, assisting in the smooth operation and maintenance of our client's banking applications.

This role will collaborate closely with development teams to perform system health checks, support application recovery, and handle production-related tasks.

If you are a Singaporean with strong hands-on experience in both SQL and Linux, and willing to work shift hour (including nights, weekends, and public holidays), please note that shift patterns may change to 12 hour shifts, we encourage you to apply for this opportunity.

Location: Changi Business Park

Salary inclusive of allowance: $3800 – $4500 (Depend on experience and Company do not provide bonus)

Shift Schedule (Need to support including night shift, weekends and public holidays):

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am
• NOTE: Shift timing is subjected to change to 12 hour shifts

Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Requirements:

• Singaporean
• Degree in IT / Computer Science
• Must be strong in Linux and SQL, and must have working experiences using Linux/SQL commands (There will be test and hackerank assessment)
• Hands-on experience supporting applications on Linux platforms
• 1 - 2 experiences in Application/Production Support
• Willing and able to work rotating shifts, including nights, weekends, and public holidays, with shift schedules subject to change to 12-hour shifts.
• Candidates with Application Support and Banking experience are preferred.
• Need to have eagerness to learn and perform with commitment
• Able to commit for a 1 year contract
• Need to serve 2 months notice if hired for this role
• Must clear client security & pre-employment checks before onboarding

Responsibilities:

• Experience in Unix commands , SQL queries
• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please study the link from client before applying:

Unix: https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix: https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Role and Responsibilities
Key Skills: L1 Support, IT Operations, logging, tracking, routing and categorizing incidents and service requests.

• Improve IT Operation business process and documentations.
• Triage of issues, including logging, tracking, routing and categorizing reported incidents and service requests.
• Support users and provide resolutions for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks.
• Managing of the service desk common mailbox.
• Prepare monthly report and support User Access Matrix review.
• Communication of operation matters to stakeholders (e.g. system downtime, new implementations).

Key Responsibilities:

• Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

• Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

• Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

• Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

• Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

The Lead Systems Analyst will be responsible for driving the design, delivery, and integration of UOB’s Tokenised Deposits Platform. This includes defining requirements for token lifecycle operations (issue, transfer, lock, redeem), on chain/off chain settlement, programmability features, and interoperability with payments, treasury, and liquidity systems.

This role partners with Payments, Technology, Architecture, Compliance, and Treasury teams to deliver a secure, regulated, production grade tokenised deposit infrastructure that supports domestic and cross border settlement use cases.

Key Responsibilities

1. Tokenised Deposits Platform Analysis & Solution Design

• Lead end to end functional analysis for UOB’s tokenised deposit platform including:

o Token issuance, minting, and burning

o Transfer logic, atomic settlement, and conditional settlement rules

o Token locking/unlocking, escrow, and programmability

o Redemption and conversion back to traditional deposits

• Define user journeys and system workflows for customers, operations, and treasury when interacting with tokenised deposits.

• Design the full token lifecycle and state machine, ensuring accuracy, traceability, and reconciliation with core banking systems.

2. On Chain / Off Chain Integration & Settlement

• Define integration patterns between:

o DLT nodes and UOB’s tokenisation engine

o Payment hubs and settlement processors

o Core banking, deposit systems, and general ledger

o AML, sanctions, transaction monitoring engines

• Design settlement flows for:

o Domestic payments using tokenised deposits

o Cross border corridors leveraging tokenised deposits as settlement assets

o Interbank or inter entity transfers on tokenised rails

• Ensure deterministic, final and auditable settlement regardless of whether settlement occurs on chain or off chain.

3. Architecture & Platform Delivery Leadership

• Work closely with Solution Architects to define:

o Smart contract modules for deposit tokens

o Token metadata standards, security constraints, and compliance hooks

o Wallet integration (custodial / institutional / MPC-based)

o Key management and signing workflows

• Define API specifications and event models for token issuance, transfer, settlement, and reconciliation.

• Support the overall platform design to achieve scalability, resilience, fault tolerance, and regulatory compliance.

4. Regulatory, Risk & Compliance Alignment

• Translate MAS regulatory expectations regarding digitised deposits, DPT, stablecoins, and tokenised money into system requirements and controls.

• Ensure compliance with AML/CFT screening, Travel Rule requirements, traceability, and token provenance rules.

• Design audit trails, event logs, and monitoring capabilities for token movement and settlement.

• Ensure TRM compliant architecture covering confidentiality, integrity, availability, and tamper proof recordkeeping.

5. Delivery & Engineering Support

• Lead analysis workstreams across Agile squads delivering tokenised deposit capabilities.

• Provide precise clarifications to developers on token logic, settlement rules, smart contract behaviour, and edge cases.

• Support QA in designing and executing tests for:

o Multi currency token issuance

o Settlement finality and state transitions

o Token to core banking reconciliation

o Failure/retry, rollbacks, and operational exceptions

6. Stakeholder & Vendor Engagement

• Collaborate with Blockchain and Digital Assets, Payments, Treasury, Operations, Risk, and Compliance to refine use cases and delivery scope.

• Manage vendor interfaces for DLT platforms, tokenisation engines, custody providers, or digital asset infrastructure components.

• Communicate platform behaviour, risk implications, and architectural decisions clearly across business and technology teams.

Key Skills & Competencies

Technical Skills

• Strong understanding of tokenised deposits, digital money architecture, and regulated digital assets.

• Expertise in:

o Token standards and smart contracts

o On chain/off chain coordination and reconciliation

o Digital custody, key management, MPC/HSM

o DLT platforms and ledger models

• Solid background in systems analysis, APIs, integration patterns, state machines, and event-driven architectures.

Leadership & Soft Skills

• Structured, analytical problem solver with strong documentation discipline.

• Ability to translate complex DLT and settlement concepts into clear requirements.

• Skilled at influencing and aligning diverse business, tech, and regulatory stakeholders.

• Strong ownership mindset and attention to detail.
Key Skills & Experience

• 7–12 years in payment systems analysis with experience in RFP, eMandate, Direct Debit, or similar.

• Strong engineering/technical skills:

o API design (REST/JSON, OpenAPI/Swagger)

o Microservices architecture

o Event driven patterns (Kafka or equivalent)

o State machine and sequence diagram modelling

o HA/DR and low latency systems

• Experience integrating with AML, fraud, entitlements and ledger systems.

• Ability to reuse and extend existing platform components and code frameworks.

• Blockchain Technology and know-how

• Digital Assets like Stablecoins, Tokenized Deposit, CBDC

• Payment knowledge

About the Role

We are looking for a hands-on Senior Technical Business Analyst with strong experience across application services, AI, data analytics, cloud platforms, and automation. This role focuses on driving practical, business-led digital solutions rather than theoretical analysis.

Key Responsibilities

• Partner with business stakeholders to understand application workflows, pain points, and improvement opportunities
• Analyse existing systems to identify optimisation, automation, and AI enablement opportunities
• Translate business requirements into clear functional and technical specifications
• Collaborate with developers, architects, and delivery teams to shape and implement solutions

AI, Data & Analytics

• Work hands-on with data to support analytics and AI-driven use cases
• Contribute to predictive analytics, decision support, workflow optimisation, and Generative AI (e.g. RAG, summarisation)
• Validate data and AI outputs to ensure accuracy, relevance, and explainability

Cloud, Automation & Integration

• Support AWS-based applications and data platforms with hands-on involvement
• Contribute to scalability, security, performance, and cost optimisation discussions
• Design and build Power Automate flows across Microsoft 365, SharePoint, Power Apps, and data sources
• Work with Node.js services for API integrations and backend workflow support

Delivery & Governance

• Work closely with project managers and delivery teams across Agile and hybrid models
• Support UAT planning, execution, and defect resolution
• Perform impact analysis for system changes and enhancements
• Ensure alignment with security, data governance, and compliance standards

Required Experience

• 5–8 years’ experience in Business Analysis or similar technical roles
• Strong background in application services, Power BI and platform-based solutions
• Proven hands-on experience with AI, data, cloud, automation, and backend integration
• Outcome-focused mindset with comfort in fast-paced delivery environments

Interest & Application

Prepare your updated resume and apply to this role. We'd love to hear from you!

We regret that only shortlisted candidates will be notified.

Aditi Jain | Personnel Registration No. R25129887

Adecco Personnel Pte Ltd | EA License No. 91C2918 

About the Role

Are you a problem-solver who thrives at the intersection of technology and business continuity? We're looking for a seasoned application support analyst to join our client’s applications team, supporting mission-critical performance and sustainability applications. This is your opportunity to work with cutting-edge cloud technologies, collaborate with cross-functional teams, and play a pivotal role in ensuring the stability and performance of enterprise-grade systems.

What You'll Do

You'll own the health of our production environment — monitoring applications in real time, diagnosing complex issues, and driving root cause analysis that prevents problems from recurring. Your day-to-day will include responding to and resolving incidents with minimal business disruption, partnering with development, QA, and operations teams to deliver robust solutions, and supporting deployments of new releases and patches through CI/CD pipelines. You'll also analyse and tune application performance, maintain detailed documentation, support end-users and stakeholders, and continuously identify automation opportunities to improve reliability and efficiency.

What You Bring

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 5 years of hands-on experience in application support or development
• Strong proficiency in Python, SQL, Unix/Linux, Java, AWS, Datadog, CI/CD pipelines, and Git
• Working knowledge of SDLC and Agile frameworks (Scrum/Kanban)
• Excellent written and verbal communication, strong analytical and problem-solving ability, and a collaborative team-player mindset
• Must be CAT-1 cleared or eligible

What’s in it for you? 

You'll work on applications that directly support sustainability and performance outcomes — technology that matters. Expect a fast-paced, agile environment where curiosity is rewarded, learning is continuous, and your work has real business impact.

Ready to make an impact? Apply now with your updated CV.

Job Responsibilities

• Plan and carry out the new setup
• Provide guidance to the application user
• Provide application troubleshooting
• Log, escalate, and follow through with issues raised by users
• Support in the testing of new applications and enhancement patches
• Conduct training for users on the use of the application

Job Requirements

• NITEC/Diploma in IT or relevant discipline
• Possess good communication & interpersonal skills
• Patient, polite, friendly, and helpful personality
• Positive attitude, dynamic, resourceful, and independent
• Able to cope with a fast-paced environment
• Knowledge of Microsoft SQL will be an advantage
• Junior/entry-level are welcome. Training will be provided

• Well Established Company
• Basic $4000 - $4300 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Liaise with the departments’ managers on machines, customers and staffs issues.
• Arrange for the opening of work order to execute jobs request.
• Control and monitor work progress.
• Raise local purpose order to cover outside work transactions.
• Provide after sales support with customers and internal departments.
• Mobilize pool of servicemen for optimum utilization.
• Arrange and organize works to sub-contractors.
• Assist in trouble-shooting problems as and when required.
• Close work orders and invoice to customer as soon as possible.
• Provide technical support for all the products line.
• Supervise and guide staff on warranty SIM REPORTS.
• Other ad hic duties as assigned.

Job Requirements:

• Possess minimum Diploma in Engineering course with minimum 2 years relevant working experience.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Key Highlights:

• Office Hours: Mon – Thurs: 8.30– 6pm | Fri: 8.30 – 5.30pm
• Work Location: Ghim Moh
• Contract Duration: 8 months
• Salary: $2,200-$3,000
• Opportunity to support data transformation initiatives and exposure to change management and data platform implementation projects

Key Responsibilities:
Change Management & Project Coordination

• Review, monitor, and coordinate vendor deliverables for change management initiatives, ensuring alignment with organizational context, tone, and audience
• Track progress of deliverables and ensure timelines are met

Stakeholder Engagement & Communications

• Support planning and coordination of internal communications and engagement activities
• Review and refine messaging to ensure clarity and relevance for stakeholders

Training & Onboarding Support

• Coordinate training sessions and onboarding activities, including scheduling and attendance tracking
• Review and enhance training materials with vendors to ensure alignment with organizational needs
• Identify gaps in training approaches and propose practical improvements

Monitoring & Reporting

• Track change management activities, key milestones, and deliverables
• Identify potential risks and opportunities, and escalate when necessary

Administrative Support

• Provide administrative and logistical support for data platform and project-related activities

Key Requirements:
Functional / Technical Competencies

• Diploma or Degree in Business Administration, Communications, Public Administration, Social Sciences, or related fields
• Candidates from other disciplines with relevant experience are welcome to apply
• Familiarity with change management frameworks

Generic Competencies

• Strong writing, content review, and communication skills
• Proactive with good judgment in identifying gaps and proposing solutions
• Strong coordination and stakeholder management skills
• Able to manage multiple timelines and priorities effectively

Only shortlisted candidates will be notified.

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants.

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Requirements

• Commitment and a have a team environment mindset
• Minimum 6 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented and project implementation environment.
• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem-solving skills.
• Delivery experience on medium to large scale projects.
• Anti Money Laundering application experience
• Required to have experience working with AML Fircosoft applications
• Continuity Screening
• Watchlist Management (FUM, FMM, FML, FFC etc)
• Strong analytical mindset, with the ability to interpret business needs, conduct gap analysis, and translate requirements into clear functional and technical specifications.
• Strong capability in process analysis and documentation of end‑to‑end business flows.
• Strong communication and coordination skills across internal and external stakeholders and vendors.
• Good to have knowledge of Payment screening, or financial messaging, e.g. MQ, ISO20022, SWIFT

Key Domain/ Technical Skills

·       Experience with Oracle PL/SQL, Oracle SQL.

·       JAVA and Windows/ Unix scripting development experience

·       Familiarity with Control-M or similar scheduling tools

·       Experience working with DevOps tools and pipelines or usage as part of the integrated development environment

·       Good to have experience with MQ messaging technologies.

·       Have worked in Linux and Windows platform experience

Contribute to the development and optimization of web applications by combining DevOps Solutions, React.js, and full stack Java skills. The role involves designing, implementing, and maintaining software solutions that meet the business requirements efficiently.

Key Responsibilities

1. Collaborate with cross functional teams to define, design, and ship new features.

2. Build and optimize web applications using react.js and full stack java technologies.

3. Implement devops practices to automate processes and improve overall software development efficiency.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Conduct code reviews and provide constructive feedback to team members.

6. Stay updated on industry trends and new technologies to continuously improve development processes.

Skill Requirements

1. Proficient in devops solutions to streamline software development and deployment processes.

2. Strong experience in react.js for building interactive user interfaces.

3. Expertise in full stack java development, including backend and frontend technologies.

4. Solid understanding of database management and integration.

5. Ability to work in an agile environment and deliver high-quality code within agreed timelines.

6. Excellent problem-solving skills and attention to detail.

7. Good communication skills to collaborate effectively with team members and stakeholders.

Certifications: Relevant certifications in DevOps, React.js, or Java technologies are a plus.

Job Summary:

We are seeking a Data Analyst to support product decision-making through experimentation, data analysis, and reporting. This role will work closely with product and cross-functional teams to drive data-informed improvements and optimize product performance.

Job Responsibilities:

A/B Testing & Experimentation

• Design, execute, and analyze A/B tests to evaluate BT product features and optimizations
• Partner with the BT Product Manager to define success metrics and measurement frameworks
• Document testing methodologies, learnings, and best practices

BAU Data Analysis & Reporting

• Analyze and report on core BT product metrics, including DAU/MAU and app downloads, etc.
• Build dashboards and reports to track product health and performance trends
• Provide regular data updates to support product planning and decision-making

Cross-Team Collaboration

• Support the broader EMTM team in scaling data-driven product iteration across publications
• Translate data into clear, actionable insights for non-technical stakeholders

Job Requirements:

• 1–2 years of experience in a data analyst or similar role
• Strong proficiency in SQL, with hands-on experience in Athena and BigQuery
• Solid understanding of A/B testing methodology and statistical analysis
• Experience with data visualization tools (e.g., Looker, Tableau, Google Data Studio)
• Strong communication skills and ability to present findings clearly
• A collaborative mindset and willingness to learn

Key Responsibilities

Design and maintain interactive dashboards and reports using Tableau or Power BI to monitor KPIs and support operational/business decision-making

Develop automated data pipelines in Python and SQL to extract, clean, and transform large, complex datasets from multiple sources

Partner with business, product, and tech stakeholders to gather requirements, define KPIs, and translate data into clear business recommendations

Perform root cause analysis on data mismatches and production reporting issues, ensuring accuracy, consistency, and reliability

Manage data assets in platforms like Databricks with Unity Catalog, enforcing governance, access control, and compliance

Lead A/B testing and experiment design to optimize campaigns, product features, and user engagement

Investigate market/operational data usage and entitlements to identify cost-saving opportunities and improve visibility

Liaise with external vendors like Bloomberg, Refinitiv to resolve data definitions, usage charges, and data-related queries

Document data processes, reporting logic, and validation rules to ensure operational clarity and continuity

Mentor junior analysts and promote best practices in data visualization, SQL, and Python Required

Skills & Qualifications

4+ years of experience in data analysis, BI, or data analytics roles

Expert proficiency in SQL: MySQL, PostgreSQL for complex queries and schema design

Strong Python skills with Pandas, NumPy for data manipulation and automation

Hands-on experience with Tableau, Power BI, and Advanced Excel

Proven experience building and maintaining data pipelines and automating reporting workflows

Solid background in data mining, transformation, and statistical analysis including A/B testing and hypothesis testing

Experience with cloud/data platforms: Databricks, GCP, AWS, or Informatica

Strong stakeholder management skills with ability to translate business needs into data solutions Experience supporting production reporting systems and resolving data integrity issues

Preferred Qualifications

Domain experience in financial services/market data, healthcare, or gaming

Experience with Unity Catalog, data governance, and vendor data management