Total 739 it support executive job vacancies in Information Technology category in Australia

Skop Kerja:

• Menyelenggara peralatan perkakasan yang berkaitan dengan komputer.

Penyelenggaraan perkakasan komputer

• Mengendalikan dan menyokong aplikasi perisian pejabat.

Operasi dan penggunaan perisian dokumen komputer

• Mengurus keselamatan rangkaian dan sistem perkakasan

Pengurusan perkakasan keselamatan rangkaian

• Calon yang mempunyai sijil IT yang berkaitan adalah diutamakan.

Mempunyai sijil komputer yang berkaitan adalah satu kelebihan.

• Melaksanakan tugas-tugas lain yang diarahkan oleh penyelia

Tugas-tugas lain yang diberikan oleh penyelia

Gaji: RM 2,600 ~ RM 4,000

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Cuti peribadi

Job Scope:

• Maintain computer-related hardware equipment.

電腦相關硬體設備維護

• Operate and support office software applications.

電腦文書軟體操作使用

• Manage network security and hardware systems

網路資安硬件管理

• Candidates with relevant IT certifications are preferred.

具有相關電腦證書尤佳

• Perform other duties assigned by supervisors

其他主管交辦事項

Salary: RM 2,600 ~ RM 4,000

福利待遇

• 津貼（旅費、交通費等）
• 個人休假

Job Scope:

• Maintain computer-related hardware equipment.

电脑相关硬体设备维护

• Operate and support office software applications.

电脑文书软体操作使用

• Manage network security and hardware systems

网络资安硬体管理

• Candidates with relevant IT certifications are preferred.

具有相关电脑证书尤佳

• Perform other duties assigned by supervisors

其他主管交办事项

Salary: RM 2,600 ~ RM 4,000

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave

Kertih Terminals Sdn. Bhd (KTSB) is a joint venture company between PETRONAS Chemicals Group Bhd (40%), Dialog Equity Sdn Bhd (30%) and Vopak Terminals Penjuru Pte Ltd (30%). KTSB is a service oriented logistics company in providing centralized tankage facilities for various petrochemical plants at PETRONAS Petroleum Industrial Complex in Kertih, Terengganu Darul Iman, Malaysia. KTSB was incorporated on 5th April 1997 and we have employed more than 160 employees to manage and operate our 42 storage tanks with the total capacity in excess of 400,000 cubic meters. With excellent prospects for long-term stability and growth, the company invites qualified individuals to apply for the following position based in Kerteh, Terengganu:-

INFORMATION TECHNOLOGY (IT) EXECUTIVE 

Job Role Summary:-

Responsible for the day-to-day operation, maintenance, and support of KTSB IT systems and infrastructure, ensuring high availability, reliability, security, and compliance. Supports 24-hour terminal operations through hands-on IT services, infrastructure management, vendor coordination, and operational governance.

Expected Level of Proficiency:-

Minimum Qualification/Education

Bachelor’s degree in relevant field such as Accounting, Finance, Business Studies, Economics or a related field or Diploma in Information Technology, Computer Science, Networking or equivalent.

 Experience

At least 5 years’ experience in ICT for degree holder or 10–12 years relevant IT experience for diploma holder, preferably in terminal, industrial, or oil & gas environments.

Specialized Knowledge & Skills

•          IT operations, servers, networks, cloud services, and cybersecurity controls

•          Incident, problem, change management (MOC)

•          Root Cause Analysis / Root Cause Failure Analysis (RCA / RCFA)

•          Internal & external audits including ISO certifications

•          IT procurement processes (PR, PO, invoice verification)

•          Vendor management and documentation control

•          HSE awareness in hazardous and 24-hour operational environments

Key Accountabilities:-

• Provide daily operational support and preventive maintenance for IT systems, networks, servers, and end-user devices.
• Act as primary IT support contact for employees, contractors, and operational teams Maintains company ledgers and daily financial transactions.
• Implement IT security controls, access management, and compliance with company IT policies.
• Manage internal and external IT audits, including ISO certification audits and corrective action tracking.
• Execute IT procurement administration including PR raising, PO coordination, invoice verification, and Finance liaison.
• Manage and participate in Management of Change (MOC) processes for IT systems and infrastructure.
• Conduct or support RCA/RCFA for IT incidents and system failures.
• Coordinate outsourced IT vendors and service providers.
• Maintain IT documentation, asset registers, configuration baselines, and licensing records
• Support IT projects, upgrades, system migrations, and infrastructure improvements.
• Ensure compliance with HSE requirements during all IT activities

Only shortlisted candidates will be notified.

Perks & Benefits :-

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Paid training and development

Kertih Terminals Sdn. Bhd (KTSB) 是由馬來西亞國家石油公司化學集團 (PETRONAS Chemicals Group Bhd，持股 40%)、Dialog Equity Sdn Bhd (持股 30%) 和 Vopak Terminals Penjuru Pte Ltd (持股 30%) 共同成立的合資企業。 KTSB 是一家服務型物流公司，為位於馬來西亞登嘉樓州克爾蒂的馬來西亞國家石油公司石油工業園區的各石化工廠提供集中式儲槽設施。 KTSB 成立於 1997 年 4 月 5 日，擁有超過 160 名員工，負責管理和營運 42 個儲罐，總容量超過 40 萬立方公尺。本公司擁有良好的長期穩定發展前景，現誠摯邀請符合資格的求職者申請以下職位，工作地點位於登嘉樓州克爾蒂：

資訊科技（IT）主管

職位概述：

負責KTSB IT系統和基礎設施的日常運作、維護和支持，確保其高可用性、可靠性、安全性和合規性。透過提供實際的IT服務、基礎設施管理、供應商協調和營運治理，為24小時碼頭營運提供支援。

預期熟練程度：-

最低資格/教育要求

會計、金融、商業研究、經濟學或相關領域的學士學位，或資訊科技、電腦科學、網路或同等專業的文憑。

經驗

持有學位者至少需要 5 年 ICT 工作經驗，持有文憑者至少需要 10-12 年 IT 相關工作經驗，最好是在碼頭、工業或石油天然氣行業。

專業知識與技能

• IT維運、伺服器、網路、雲端服務和網路安全控制

• 事件、問題、變更管理 (MOC)

• 根本原因分析/根本原因失效分析（RCA/RCFA）

• 內部和外部審核，包括ISO認證

• IT採購流程（採購申請、採購訂單、發票核對）

• 供應商管理和文件控制

• 在危險和 24 小時營運環境中具備 HSE 意識

主要職責：-

• 為IT系統、網路、伺服器和終端用戶設備提供日常運作支援和預防性維護。
• 擔任員工、承包商和營運團隊的主要 IT 支援聯絡人，維護公司帳簿和日常財務交易。
• 實施IT安全控制、存取管理，並遵守公司IT政策。
• 管理內部和外部 IT 審計，包括 ISO 認證審計和糾正措施追蹤。
• 執行IT採購管理工作，包括提交採購申請、協調採購訂單、核實發票以及與財務聯絡。
• 管理和參與 IT 系統和基礎架構的變更管理 (MOC) 流程。
• 對 IT 事件和系統故障進行或支援根本原因分析/根本原因故障分析。
• 協調外包IT供應商和服務提供者。
• 維護IT文件、資產登記冊、配置基線和許可記錄
• 支援IT專案、升級、系統遷移和基礎設施改善。
• 確保在所有IT活動中遵守HSE要求

只有入圍候選人會收到通知。

福利待遇：

• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 有薪培訓和發展

銷售主管

職位概述

透過推廣和銷售 ERP 和軟體解決方案，建立牢固的客戶關係，並實現銷售目標，從而推動業務成長。

主要職責

• 向新舊客戶推廣和銷售ERP、雲端和軟體解決方案
• 與客戶和主要利害關係人建立並維護牢固的關係
• 尋找商機並進行產品演示
• 準備方案、報價單，並協商合約以達成交易。
• 達成月度和季度銷售目標
• 與售前和技術團隊協作，提供客製化解決方案
• 進行市場調查，了解客戶需求與產業趨勢

要求

• 商業、IT、行銷或相關領域的學士學位
• 至少3年軟體產業銷售經驗，或至少1年ERP銷售經驗
• 擁有SaaS銷售經驗者優先考慮
• 優秀的溝通、表達和談判技巧
• 具備自我激勵能力及獨立工作能力
• 以客戶為中心，對技術解決方案充滿熱情
• 英語流利；會普通話者優先考慮。

好處

• 具競爭力的薪資和優缺點的佣金方案
• 培訓、指導和職業發展機會
• 接觸全球企業客戶
• 友善協作的工作環境

Kertih Terminals Sdn. Bhd (KTSB) merupakan sebuah syarikat usaha sama antara PETRONAS Chemicals Group Bhd (40%), Dialog Equity Sdn Bhd (30%) dan Vopak Terminals Penjuru Pte Ltd (30%). KTSB merupakan sebuah syarikat logistik berorientasikan perkhidmatan dalam menyediakan kemudahan tangki berpusat untuk pelbagai loji petrokimia di Kompleks Perindustrian Petroleum PETRONAS di Kertih, Terengganu Darul Iman, Malaysia. KTSB telah diperbadankan pada 5 April 1997 dan kami telah menggaji lebih daripada 160 pekerja untuk mengurus dan mengendalikan 42 tangki simpanan kami dengan jumlah kapasiti melebihi 400,000 meter padu. Dengan prospek yang cemerlang untuk kestabilan dan pertumbuhan jangka panjang, syarikat ini mempelawa individu yang berkelayakan untuk memohon jawatan berikut yang berpangkalan di Kerteh, Terengganu:-

EKSEKUTIF TEKNOLOGI MAKLUMAT (IT)

Ringkasan Peranan Kerja:-

Bertanggungjawab untuk operasi, penyelenggaraan dan sokongan harian sistem dan infrastruktur IT KTSB, memastikan ketersediaan, kebolehpercayaan, keselamatan dan pematuhan yang tinggi. Menyokong operasi terminal 24 jam melalui perkhidmatan IT secara langsung, pengurusan infrastruktur, penyelarasan vendor dan tadbir urus operasi.

Tahap Kemahiran yang Dijangkakan:-

Kelayakan Minimum/Pendidikan

Ijazah Sarjana Muda dalam bidang berkaitan seperti Perakaunan, Kewangan, Pengajian Perniagaan, Ekonomi atau bidang berkaitan atau Diploma dalam Teknologi Maklumat, Sains Komputer, Rangkaian atau setaraf.

Pengalaman

Sekurang-kurangnya 5 tahun pengalaman dalam ICT untuk pemegang ijazah atau 10–12 tahun pengalaman IT yang berkaitan untuk pemegang diploma, sebaik-baiknya dalam persekitaran terminal, perindustrian atau minyak & gas.

Pengetahuan & Kemahiran Khusus

• Operasi IT, pelayan, rangkaian, perkhidmatan awan dan kawalan keselamatan siber

• Pengurusan insiden, masalah, perubahan (MOC)

• Analisis Punca Akar / Analisis Kegagalan Punca Akar (RCA / RCFA)

• Audit dalaman & luaran termasuk pensijilan ISO

• Proses perolehan IT (PR, PO, pengesahan invois)

• Pengurusan vendor dan kawalan dokumentasi

• Kesedaran HSE dalam persekitaran operasi berbahaya dan 24 jam

Akauntabiliti Utama:-

• Menyediakan sokongan operasi harian dan penyelenggaraan pencegahan untuk sistem IT, rangkaian, pelayan dan peranti pengguna akhir.
• Bertindak sebagai penghubung sokongan IT utama untuk pekerja, kontraktor dan pasukan operasi. Mengekalkan lejar syarikat dan transaksi kewangan harian.
• Melaksanakan kawalan keselamatan IT, pengurusan akses dan pematuhan dengan dasar IT syarikat.
• Mengurus audit IT dalaman dan luaran, termasuk audit pensijilan ISO dan penjejakan tindakan pembetulan.
• Melaksanakan pentadbiran perolehan IT termasuk pengumpulan PR, penyelarasan PO, pengesahan invois dan perhubungan Kewangan.
• Mengurus dan mengambil bahagian dalam proses Pengurusan Perubahan (MOC) untuk sistem dan infrastruktur IT.
• Menjalankan atau menyokong RCA/RCFA untuk insiden IT dan kegagalan sistem.
• Menyelaras vendor dan penyedia perkhidmatan IT yang disumber luar.
• Mengekalkan dokumentasi IT, daftar aset, garis dasar konfigurasi dan rekod pelesenan
• Menyokong projek IT, naik taraf, migrasi sistem dan penambahbaikan infrastruktur.
• Memastikan pematuhan dengan keperluan HSE semasa semua aktiviti IT

Hanya calon yang disenarai pendek sahaja akan dimaklumkan.

Faedah & Keistimewaan :-

• Elaun (upah perjalanan, pengangkutan, dll.)
• Aktiviti pasukan tetap
• Insurans perubatan
• Latihan dan pembangunan berbayar

銷售管理專員

職位概述

負責公司內部銷售管理及對外採購流程的執行。

主要職責

銷售管理

• 透過公司銷售管理系統向集團提交報價單及合約報批；

• 與集團總部溝通，確保所有文件符合內部政策及流程要求

• 支援銷售管理政策的實施，並向銷售團隊傳達相關更新

• 管理所有銷售訂單，並妥善歸檔銷售合約等正式文件• 處理與銷售營運相關的其他事務

採購與營運

• 協助專案經理進行外包流程，包括需求整理、招標及合約執行

• 負責外包及採購相關付款申請等事項

任職要求

• 工商管理、人力資源、管理或相關專業大專及以上學歷

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）等常用的辦公室軟體

• 具備良好的人際溝通能力及多任務處理能力• 願意在組織中學習與成長

• 中文（國語），讀寫流利，與中國相關方溝通

Sales Management Executive

Job Summary

Provide administrative and operational support for sales management and procurement processes, ensuring compliance with company policies and smooth coordination with internal and external stakeholders.

Key Responsibilities

Sales Management

· Submit quotations and contracts to the Group via the company's sales management system

· Liaise with the Group to ensure all documentation complies with internal policies and procedures

· Support the implementation of sales management policies and communicate updates to the sales team

· Manage product orders and maintain proper filing of sales contracts

· Handle other administrative matters related to sales operations

Purchasing & Operations

· Assist project managers in outsourcing processes, including requirements, bidding, and contract execution

· Process outsourcing and procurement-related payments

Requirements

· Diploma or above in Administration, HR, Management, or related fields

· Proficient in Microsoft Office (Word, Excel, PowerPoint)

· Experience or willingness to learn administrative functions, including basic accounting/HR knowledge

· Good interpersonal and multitasking skills

· Willing to learn and grow within the organization

· Able to read and write Mandarin to liaise with Chinese counterparts

好處

• 具競爭力的薪資和優缺點的佣金方案
• 培訓、指導和職業發展機會
• 接觸全球企業客戶
• 友善協作的工作環境

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Role:

• Provide technical support and maintenance of IT infrastructure.

• Monitor system performance, troubleshoot, and resolve IT issues.

• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.

• Good communication, project management, strong analytical, problem-solving skills.

• At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Red hat/Linux Server in a Cloud environment.

• Possess a strong understanding of security practices in server, database, and network is important.

• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

• Conduct internal security reviews and assist in internal and external audits

• Support user projects involving infrastructure acquisitions and evaluations.

• Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

• Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

• Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

• Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

• Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

• Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

• Adherence to the Board’s internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

• Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Technical Skills Requirements:

Integration Development:

• AWS Lambda

Database and Server Infrastructure (1 or 2 of the following):

• AWS Compute (e.g EC2, Fargate)

• AWS RDS (e.g. RDS, Aurora)

• AWS DynamoDB

Network Infrastructure Technologies (1 or 2 of the following):

• AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)

• AWS Firewall (e.g. Network Firewall, WAF)

• AWS Route53

• AWS ELB

Data Management and Middleware (any of the following):

• JAMS Scheduler

• Keycloak / RedHat SSO

Continuous Integration (CI)/ Continuous Delivery (CD) Process or Set Up CI/CD Pipelines (e.g. build, setup, test, release, deploy) - 1 or 2 of the following:

• Gitlab Enterprise

• Binary and Build Artifact repository

• Build Pipeline

• Dynamic Application Security Testing (DAST) tools

• GIT Source Code Repository

• Release management

• Software Composition analysis

• Static Application Security testing (SAST) tools

Environments/Systems (1 or 2 of the following):

• Linux

• Open System Environment

• Red Hat Linux

• Windows

Operating System (1 or 2 of the following):

• Linux

• Red Hat Linux

• Windows Server

Platforms (any of the following):

• Amazon Web Services (AWS)

• Kubernetes

Databases (any of the following):

• MySQL

• PostgreSQL

Programming Languages & Other Languages (1 or 2 of the following):

• Bash/ Shell

• Python

• PowerShell

• HCL (Terraform)

Technologies (1 or 2 of the following):

• AWS EKS

• AWS EMR

• AWS Glue

• Amazon QuickSight

• AWS IAM

• AWS Step Function

Tools (1 or 2 of the following):

• Ansible

• Terraform / OpenTofu

• SFTP / OpenSSH

• AWS CLI

• JMeter / SOAPUI / Postman

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

At Seletar Country Club, we believe our people are the key to creating exceptional member experiences. We offer a rewarding work environment, opportunities for professional growth, and the chance to be part of a passionate and collaborative team. If you are looking for a fulfilling career where your talents can thrive, we invite you to join us on our journey of excellence.

Job Responsibilities include, but not limited to

1. Maintain, Support, Upgrade and Monitoring of club network infrastructure – Firewall, WiFi, Switches & VPN
2. Installation, Configuration and Monitoring of Windows Servers & HyperV Virtualization and OS-related software.
3. Configuration and Monitoring of club WiFi network using Ruckus Domain Controller.
4. Ensure that server & client’s PC backups are performed and checked on a regular basis.
5. Maintain up to date documentation for all servers, network devices, application software admin and user manual.
6. Daily administration of AD, email system and club application software, include user and group management
7. Assist in IT planning, coordinating with vendors and clients for hardware/software purchases, product services, and support.
8. Any ad-hoc tasks assigned by IT Manager / IT Asst. Manager.

Skills & Experience required:

1. Bachelor’s degree in IT, Computer Science or Engineering.
2. ITIL foundation level knowledge is required.
3. Minimum 4 years of experience in IT industry.
4. Positive attitude, excellent verbal and written communication skills.
5. Knowledge on project management to assist in infrastructure / digitalization projects.
6. Experience in Network Infrastructure, Microsoft Windows Server 2012/2016, Microsoft 365 / Exchange and Microsoft HyperV Virtualization.

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

The Senior Network Engineer/Lead is responsible for designing and implementing solutions that compliment a dynamic, always growing and evolving global network for one of the leading organizations in financial services. You will bring a unique perspective to a team that adapts and maintains a secure and reliable network hosted across both cloud and office/site network infrastructure. 

Although the core focus of this role will be to act as a Network Engineer with a solid understanding of Network & IT Infrastructure Fundamentals including protocols, switches, routers/firewalls, it will also include exposure to experience operating within Azure & AWS cloud tenants. You will design and manage the local and wide area networks of our organization to ensure maximum up time for our users.

Reporting to the Director, IT, Infrastructure, you will:

• Design and Architect Networks

  Develop secure, scalable, and highly available network architectures using technologies like VPNs, VPCs, virtual networks, and load balancers.

• Cloud Network Management

  Provision, configure, and manage cloud-based network resources across platforms such as AWS, Azure, and Cisco Meraki.

• Network Security Implementation

  Enforce robust security measures including firewalls, intrusion detection systems, encryption, and compliance with industry standards.

• Performance Monitoring and Troubleshooting

  Continuously monitor network performance, diagnose issues, and optimize for stability, availability, and efficiency.

• Hybrid Network Integration

  Seamlessly connect cloud environments with on-premises infrastructure using secure methods like VPNs.

• Automation and Scripting

  Leverage automation tools and scripting languages to streamline network operations and reduce manual tasks.

• Disaster Recovery and Continuity Planning

  Manage backup strategies, disaster recovery protocols, and ensure business continuity for network systems.

• Documentation and Compliance

  Maintain accurate and up-to-date documentation of network configurations, operational procedures, and compliance records.

• Stakeholder Communication and Collaboration

  Collaborate with IT teams and stakeholders, providing clear updates on incidents, maintenance, and project progress.

• Continuous Learning and Innovation

  Stay current with emerging technologies and trends, recommending improvements to enhance network infrastructure.

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.

• Deploy new computer images as companies’ standard using SCCM

• Co-Ordination with suppliers on parts replacement or repair activity

• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines

• Support network related incident raised

• Support all L1/L2 ticket raised

• Support and troubleshoot printer and label printers

• Installation and deployment of Windows-10 and Windows-11 Operating System

• Installation of PC based software like – Office, Bartender, CodeSoft,etc

• Manage and keep track of all software and hardware assets.

• Keep track of asset allocation to users and shared resource

• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations

• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool

• Good Knowledge on SCCM Software deployment, Application installations

• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.

• Coordination with Vendor for defective part replacement of workstation, Laptop

• Basic understanding of networking concepts(TCP, UDP, Routing)

• Good Command on troubleshooting of Windows OS related issues.

• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage

• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage

• The minimum experience will be 1 to 2 Years.

Job Summary

This role is crucial for ensuring the reliable operation, maintenance, and deployment of all local IT systems, minimizing downtime, and providing excellent technical support to local staff. The ideal candidate is a hands-on problem-solver with strong technical acumen and excellent customer service skills.

Key Responsibilities

1. Technical Support and Incident Resolution:

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems, local servers, IP cameras).

• Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistics.

• Document all support activities, resolutions, and technical findings accurately in the IT Service Management (ITSM) system.

• Act as the technical point of contact during major site-specific incidents, ensuring effective communication and quick resolution.

2. Infrastructure Maintenance and Deployment:

• Perform regular preventative maintenance on local network closets, servers, and endpoint hardware, ensuring systems are patched, secured, and running optimally.

• Execute standardized equipment deployments for new site openings, technology refreshes, and site closure/decommissioning projects, adhering strictly to central IT standards.

• Manage local user accounts, access controls, and security policies as mandated by the central IT Security team.

• Collaborate with centralized Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation:

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking asset lifecycle from deployment to disposal.

• Create and update technical documentation, knowledge base articles, and site-specific runbooks to empower local staff and improve First Call Resolution (FCR) rates.

• Ensure local compliance with corporate IT policies, licensing requirements, and physical security standards for IT equipment.

Qualifications

Technical Skills

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration supporting a multi-site environment.

• Strong proficiency in troubleshooting PC/laptop hardware, operating systems (Windows 10/11), and common enterprise applications.

• Solid working knowledge of network fundamentals (TCP/IP, DNS, DHCP, basic routing, and switching) and remote access technologies (VPN).

• Experience with managing and troubleshooting specialized field equipment (e.g., Point-of-Sale/POS systems, local printers, industrial scanners).

• Experience with Active Directory and basic server maintenance/virtualization (VMware/Hyper-V).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to clearly explain technical issues to non-technical users.

• Proven ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

• Willingness to travel to assigned sites as required for installations, break-fix, and maintenance.