Total 17 job vacancies by Jazventures

Mobile App Testing & Review Specialist – Job Description

A Mobile App Testing & Review Specialist is responsible for testing mobile applications and reviewing their functionality, usability, and overall performance before and after they are released to users. The main goal of this role is to ensure that apps are working correctly, free of major issues, and provide a smooth and positive user experience.

In this role, you will test different features of mobile applications on various devices and operating systems. This includes checking navigation, buttons, forms, login systems, performance speed, and overall user flow. You will follow basic test instructions or scenarios to ensure that each part of the app works as expected.

A key responsibility is to identify and report bugs or issues found during testing. This includes problems such as app crashes, slow loading times, broken features, display errors, or incorrect app behaviour. You will document these issues clearly, including steps to reproduce them, so that developers can quickly understand and fix the problems.

Another important part of the role is reviewing app updates and new features. Every time the app is updated, you will re-test key functions to ensure that improvements have been successfully implemented and that no new issues have been introduced.

The Mobile App Testing & Review Specialist also provides feedback on user experience. This includes sharing opinions on how easy the app is to use, whether the design is clear, and whether any parts of the app may be confusing for users. This feedback helps improve the overall quality and usability of the app.

You may also assist in writing simple test summaries or reports that highlight key findings, including tested features, issues found, and overall app performance. These reports are shared with development and product teams to guide improvements.

Attention to detail is very important in this role, as even small issues can impact user satisfaction. Good observation and communication skills are also essential when describing problems clearly and accurately.

Basic understanding of mobile apps and how they function is helpful. Familiarity with testing tools, spreadsheets, or bug tracking systems is an advantage but not always required.

This role is suitable for individuals who are detail-oriented, patient, and interested in improving mobile apps through testing and feedback. It can be done remotely or in an office environment depending on the company.

Job Summary

Conduct pre-release testing for mobile applications, coordinate rollout schedules, and ensure network-related features operate correctly to deliver high-quality telecom or app products.

Responsibilities

• Perform thorough pre-release testing of mobile applications to identify and resolve defects before launch
• Coordinate and manage rollout schedules to ensure timely and smooth deployment of app updates
• Verify and validate network-related features to ensure proper functionality and user experience
• Apply knowledge of Android and iOS platform differences to tailor testing approaches and troubleshoot issues effectively
• Utilize QA/testing experience in telecom or app environments to enhance product quality and reliability

Required competencies and certifications

• QA/testing experience in telecom or mobile app environments
• Understanding of Android and iOS platform differences

Mobile App Ratings & Feedback Analyst – Job Description

Job Summary

A Mobile App Ratings & Feedback Analyst monitors and analyses user ratings and feedback from app stores and other sources to identify issues, track satisfaction trends, and provide actionable insights that drive app quality and user experience improvements.

Responsibilities

• Monitor user ratings and written feedback from Apple App Store, Google Play Store, in-app surveys, customer support systems, and user comments to gather comprehensive user insights
• Analyse collected feedback to identify recurring issues such as bugs, crashes, slow performance, login problems, or confusing features
• Report identified patterns and critical issues to product, development, or technical teams to prioritise fixes and enhancements
• Track app rating trends over time to evaluate the impact of updates, new features, and bug fixes on user satisfaction
• Prepare clear and concise reports summarising key findings including top user complaints, requested features, rating trends, and overall user sentiment for management decision-making
• Use spreadsheets and basic analytical tools to organise and analyse feedback data efficiently
• Apply strong attention to detail to detect subtle feedback patterns that indicate larger technical or design problems
• Communicate findings effectively in simple, actionable language to support cross-functional collaboration and app improvement initiatives

Preferred competencies and qualifications

• Basic knowledge of mobile applications and user interaction principles
• Ability to work independently in remote or office environments while maintaining organisation and analytical focus

Job Summary

Review mobile app builds before public release to ensure compliance with App Store and Play Store guidelines. Track bugs, crashes, and user experience issues to maintain app quality and performance.

Responsibilities

• Review mobile app builds to verify readiness for public release
• Ensure mobile apps comply with App Store and Play Store guidelines
• Track and document bugs, crashes, and user experience issues to support app stability and usability
• Utilize mobile SDKs and debugging tools to identify and troubleshoot app issues

Preferred competencies and qualifications

• Experience in quality assurance (QA) or mobile app testing
• Familiarity with mobile SDKs and debugging tools

Other Information

• Salary: SGD 4,000 – 6,500/month

Mobile App Customer Feedback Analyst – Job Description

A Mobile App Customer Feedback Analyst is responsible for collecting, reviewing, and analysing user feedback related to mobile applications. The main goal of this role is to understand how users feel about an app, identify problems they face, and provide insights that help improve the overall user experience.

In this role, you will regularly monitor feedback from multiple sources, such as app store reviews (Apple App Store, Google Play Store), in-app surveys, customer support tickets, and social media comments. You will organise this information and categorise it based on themes such as bugs, performance issues, usability concerns, feature requests, and general satisfaction.

One of the key responsibilities is to identify patterns in user feedback. For example, if many users report the same issue, the analyst highlights it and reports it to the product, design, or development teams. This helps companies prioritise fixes and improvements that matter most to users.

The Mobile App Customer Feedback Analyst also prepares simple reports and summaries that show trends in user satisfaction, common complaints, and positive feedback. These reports are often shared with management teams to support decision-making and product planning.

In addition, this role may involve tracking app ratings over time and measuring the impact of updates or new features on user sentiment. By comparing feedback before and after updates, the analyst helps determine whether changes have improved the user experience.

Strong communication skills are important in this role, especially when translating user comments into clear and actionable insights. Attention to detail is also essential, as small issues reported by users can indicate larger problems in the app.

Basic knowledge of mobile apps and how they function is helpful, along with the ability to use spreadsheets or simple analytics tools to organise data. Being organised, patient, and consistent is important because feedback analysis is often repetitive but highly valuable work.

This role is ideal for individuals who enjoy working with data, understanding user behaviour, and helping improve digital products. It can be performed remotely or in an office environment, depending on the company.

Mobile App Risk & Compliance Analyst – Job Description

Responsibilities

• Review mobile app features, updates, and processes to ensure compliance with data protection laws, privacy regulations, and platform policies such as Apple App Store and Google Play Store guidelines
• Identify and assess potential risks including data security vulnerabilities, privacy concerns, unauthorized access, and misuse of user information within mobile applications
• Report identified risks to relevant teams promptly to enable effective mitigation and resolution
• Monitor compliance during app updates and new feature releases by reviewing documentation, testing app behavior, and collaborating with development and product teams
• Maintain detailed compliance records and reports documenting risks, mitigation actions, and overall compliance status for audits and internal reviews
• Assist in creating and updating internal policies related to app security, user privacy, and compliance standards to ensure consistent adherence across teams
• Communicate clearly and effectively with developers, product managers, legal, and security teams to address compliance issues and promote risk awareness
• Apply strong analytical skills to evaluate potential compliance problems and understand their impact on app security and user trust
• Demonstrate attention to detail to prevent compliance oversights and security risks in app development and maintenance

Preferred competencies and qualifications

• Basic understanding of mobile applications, data privacy principles, and security practices
• Familiarity with compliance frameworks or risk management processes

Job Summary

Review and validate government mobile applications before release by ensuring usability, accessibility, and security standards. Coordinate User Acceptance Testing (UAT) to deliver high-quality, secure, and user-friendly mobile solutions.

Responsibilities

• Analyze government mobile applications to identify usability, accessibility, and security issues prior to release
• Coordinate and manage User Acceptance Testing (UAT) activities to validate app functionality and performance
• Apply quality assurance and testing methodologies to verify compliance with Agile workflows and project requirements
• Collaborate with cross-functional teams to resolve defects and improve app quality based on testing outcomes

Required competencies and certifications

• Demonstrated experience in quality assurance and software testing
• Proficiency in Agile development workflows

Preferred competencies and qualifications

• None specified

Other Information

• Salary: SGD 4,200 – 7,000/month

Job Title: App Store Review & Response Specialist

OverviewThe App Store Review & Response Specialist manages app store presence and user interactions on app marketplace listings. This role focuses on monitoring reviews, responding to user feedback, improving app ratings, and collaborating with product, support, and marketing teams to surface and resolve product issues. The specialist helps protect brand reputation, drive higher conversion through better store listings, and turn user feedback into actionable improvements.

Key Responsibilities

• Monitor app store reviews and ratings across platforms (Apple App Store, Google Play, and other regional stores) daily.
• Draft and post timely, professional responses to user reviews—acknowledging praise, clarifying misunderstandings, and offering solutions for complaints.
• Classify reviews by theme (bugs, feature requests, usability, billing, content, localization) and prioritize issues for product, engineering, or support teams.
• Escalate critical or recurring issues to appropriate stakeholders with clear context and severity assessment.
• Track trends and sentiment over time; produce weekly/monthly summaries and highlight high-impact items for product roadmaps.
• Coordinate with support to follow up on reviews that require case-by-case resolution, ensuring closed-loop customer communication.
• Maintain knowledge of app store policies, rating guidelines, and review moderation processes; flag violations or inappropriate content for removal when appropriate.
• Manage public-facing metadata where applicable: short descriptions, promotional text, update notes, and screenshots to maximize clarity and conversion.
• Support localization of review responses and store content to ensure culturally appropriate messaging in targeted markets.
• Run or contribute to A/B tests for store listings (creative, text) and evaluate impacts on conversion and rating trends.
• Maintain a response library of approved templates and escalate complex cases for legal or executive review.
• Assist in reputation management initiatives, such as coordinated outreach after major incidents, and help implement product changes aimed at improving ratings.

Qualifications

• with/without experience in app store management, customer support, community management, or related roles.
• Strong written communication with the ability to be concise, empathetic, and solution-oriented in public responses.
• Familiarity with Apple App Store and Google Play policies and developer consoles.
• Comfortable using review monitoring tools, analytics dashboards, and ticketing systems.
• Organized, data-aware, and able to synthesize qualitative feedback into actionable insights.

Success Metrics

• Improved average app rating and reduced negative review volume.
• Faster response times to reviews and higher resolution rates for review-driven issues.
• Increased store conversion through optimized listing content and clearer user communications.
• Clear pipeline of product improvements driven by store feedback.

Job Title: Mobile App Coordinator

Overview The Mobile App Coordinator supports the planning, delivery, and ongoing operations of mobile applications. This role acts as the central point between product, engineering, design, QA, marketing, and customer support to ensure releases run smoothly, users receive timely updates, and app performance meets business goals. The Mobile App Coordinator helps prioritize work, track progress, and manage communication across teams.

Key Responsibilities

• Coordinate release schedules and deployment activities for iOS and Android apps, including internal builds, beta testing, app store submissions, and production releases.
• Maintain product and release trackers, ensuring tasks, dependencies, and deadlines are visible and met.
• Collect and consolidate feedback from users, support teams, app store reviews, and analytics; escalate critical issues and summarize trends for product owners.
• Facilitate cross-team meetings: standups, release readiness reviews, bug triage sessions, and post-release retrospectives.
• Create and maintain clear documentation: release notes, deployment checklists, test matrices, support playbooks, and user-facing instructions.
• Support QA and testing efforts by organizing test cycles, coordinating test device pools, scheduling testers, and ensuring test environments mirror production where possible.
• Monitor app health and performance signals such as crash reports, error rates, API latencies, and user engagement metrics; alert stakeholders to anomalies.
• Manage app store listings and metadata updates (descriptions, screenshots, localized content), and coordinate marketing and ASO (app store optimization) activities.
• Assist with onboarding and training for internal teams and external partners on app features, release processes, and support procedures.
• Track and report on key performance indicators (downloads, active users, retention, crash-free users) and provide simple summaries for stakeholders.
• Ensure compliance with platform guidelines, privacy policies, and required certifications.

Qualifications

• 1–3 years experience working with mobile apps, product operations, project coordination, or related roles.
• Strong organizational skills, attention to detail, and ability to manage multiple concurrent priorities.
• Clear written and verbal communication; able to prepare concise reports and coordinate across distributed teams.
• Familiarity with app store processes (Apple App Store, Google Play), basic understanding of mobile development and QA workflows.
• Comfortable using collaboration tools (project trackers, Slack, Jira, Confluence, email) and basic analytics dashboards.

Desired Skills

• with/without Experience with beta distribution tools (TestFlight, Firebase App Distribution).
• Basic understanding of mobile analytics, crash reporting, and A/B testing concepts.
• Ability to troubleshoot simple device or configuration issues and reproduce user problems.

Success Indicators

• On-time, low-risk releases with minimal post-release incidents.
• Faster resolution of high-impact customer issues and clear communication to stakeholders.
• Improved app stability and positive trends in user engagement and retention.

Mobile App Feedback Operations Coordinator – Job Description

Responsibilities

• Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in-app forms, customer support tickets, and social media comments to ensure comprehensive data collection.
• Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records.
• Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user-reported issues and suggestions.
• Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow-through until completion.
• Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information.
• Prepare regular summary reports highlighting key user issues, response progress, recurring problems, and overall feedback trends to inform management decisions.
• Apply strong organisational skills to handle large volumes of feedback efficiently and accurately.
• Demonstrate attention to detail in categorising and tracking feedback to maintain data integrity.
• Communicate effectively with cross-functional teams to share insights and facilitate collaborative problem-solving.
• Utilize basic knowledge of mobile applications and user experience principles to contextualise feedback.
• Use spreadsheets or feedback tracking tools to manage and analyse feedback data efficiently.

Job Summary

Coordinate mobile app submission cycles and review updates to ensure quality releases. Collaborate with developers and product managers to streamline app publishing workflows and support operational excellence.

Responsibilities

• Coordinate mobile app submission cycles across cross-functional teams to ensure timely and accurate releases
• Review app updates thoroughly before store release to maintain quality standards and minimize errors
• Collaborate effectively with developers and product managers to resolve issues and align on release schedules
• Apply knowledge of app publishing workflows to optimize operational processes and support continuous delivery

Required competencies and certifications

• Minimum 2 years of experience in mobile QA or operations
• Familiarity with app publishing workflows

Preferred competencies and qualifications

[None present]

Other Information

• Salary: SGD 4,000 – 6,500/month

Job Summary

Validate mobile banking app releases and perform regression testing to ensure quality and compliance with financial regulations in a fintech environment.

Responsibilities

• Validate mobile banking app releases to ensure functionality and stability before deployment
• Perform regression testing to identify and resolve defects prior to submission
• Ensure all testing activities comply with relevant financial regulations and standards
• Apply knowledge of mobile security standards to assess app security and protect user data

Required competencies and certifications

• Experience in quality assurance for fintech applications
• Knowledge of mobile security standards relevant to fintech apps

Preferred competencies and qualifications

• None specified

Other Information

• Salary: SGD 5,000 – 8,000/month

Job Summary

Manage and coordinate mobile app release cycles across multiple regions, ensuring readiness for App Store and Play Store submissions, and effectively executing rollback strategies to maintain app stability.

Responsibilities

• Plan and execute mobile app release cycles across different regions to meet launch timelines
• Verify and ensure app readiness for submission to App Store and Play Store, including compliance with platform requirements
• Develop and coordinate rollback strategies to quickly revert app versions in case of release issues
• Collaborate with cross-functional teams to align release activities with product and technical goals

Required competencies and certifications

• Demonstrated experience managing mobile product releases for 3–5 years
• Proficient in using Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate and streamline release processes

Preferred competencies and qualifications

[None provided]

Other Information

• Salary: SGD 6,000 – 9,000/month

Job Summary

Ensure mobile applications comply with banking regulations by reviewing app changes before release and maintaining governance documentation to support regulatory adherence and quality assurance.

Responsibilities

• Verify mobile applications meet all applicable banking regulations to ensure compliance and reduce risk exposure
• Review and assess proposed app changes prior to release to maintain quality and regulatory standards
• Maintain and update governance documentation to support audit readiness and regulatory compliance
• Apply knowledge of fintech and mobile security to identify potential compliance and security risks during app reviews
• Utilize compliance and quality assurance experience to enforce standards and recommend improvements

Preferred competencies and qualifications

• Experience in compliance or quality assurance functions related to fintech or mobile applications
• Knowledge of fintech industry standards and mobile security best practices

Other Information

• Salary: SGD 4,800 – 7,500/month

Job Summary

Audit app features to ensure compliance with policies and monitor app store feedback and rejections. Identify and flag content violations to maintain platform safety and trust.

Responsibilities

• Audit app features to verify compliance with relevant policies and standards
• Monitor feedback and rejection reports on Play Store and App Store to identify issues
• Identify and flag content violations to uphold platform trust and safety
• Apply knowledge of Play Store and App Store policies to guide moderation decisions
• Use experience in app moderation and trust & safety to assess and manage risks effectively

Required competencies and certifications

• Experience with app moderation and trust & safety
• Knowledge of Play Store and App Store policies

Other Information

• Salary: SGD 3,800 – 6,000/month