Total 18 Manager level Customer Service job vacancies in D26 Upper Thomson, Springleaf

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manages team members in the day-to-day performance of work, provides leadership and coaching.
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set.
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
• Foster team discipline, communication and morale to strengthen teamwork within the team.
• Work with clients and execute service recovery actions resulting from service shortfall.
• Constantly update and reinforce the team on existing products, services and operational procedures.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree
• Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Proven experience in managing teams, including monitoring performance, coaching, and providing feedback to improve service standards.
• Familiarity with government services and procedures is highly advantageous.
• Excellent problem-solving and decision-making skills, with the ability to handle escalated customer enquiries and complaints effectively.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team to achieve service excellence.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Requirements and skills

• Proven work experience as a Beauty Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace
• Able to work on weekend and public holiday

We are seeking an experienced Senior Beauty Centre Manager with strong expertise in hair and beauty services to lead advanced salon operations, deliver specialised technical services, and drive business growth. The role requires strong expertise in hair chemical services, scalp care treatments, and client management, along with leadership capabilities in a fast-paced salon environment.

This is a senior-level role requiring both technical expertise and leadership responsibility in salon operations.

Key Responsibilities

• Provide advanced consultation and customised solutions for hair, scalp, and beauty treatments
• Perform specialised services including:
• Hair colour correction and advanced colouring techniques
• Keratin, rebonding, and chemical restructuring treatments
• Scalp care and hair strengthening treatment programs
• Manage and oversee daily salon operations to ensure high service standards
• Lead, train, and mentor junior stylists and therapists to improve technical skills and performance
• Handle high-value clients and provide premium customer experience
• Analyse customer needs and recommend suitable treatment plans and product solutions
• Monitor sales performance and contribute to revenue growth through service excellence
• Maintain strict hygiene, safety, and professional standards in all operations
• Ensure proper stock control, product usage, and operational efficiency
• Drive business growth through client retention strategies and service excellence

Requirements

• Minimum 5 years of relevant experience in the hair and beauty industry

• Strong expertise in chemical treatments, colour correction, and scalp care

• Proven experience in handling premium clients and complex cases

• Leadership experience in managing salon teams and operations

• Good communication and consultation skills

• Ability to work in a fast-paced, service-oriented environment

• Relevant certifications and experience in hairdressing, beauty therapy, or related field preferred

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

A Day in the Life:

• Meet given sales target and revenue growth

• Develop potential sales leads and businesses

• Generate sales leads and businesses (with cues from Marketing or external)

• Visit sites to service clients to obtain feedback on project quality and solicit new clients

• Attend networking sessions to solicit for new businesses

• Establish good working relations with new and existing clients for potential businesses

• Manage client’s expectations on project, event or exhibition requirements

• Liaise with clients on project details, design concepts and requirements for exhibitions and events

• Brief designers on specifications and concepts of project

• Work with designers on concept requirements and designs based on client’s requirements

• Budgeting and cost management for submission and client's review

• Prepare tender documents

• Determine selling price based on approved GP

• Work with Operations to deliver projects based on client’s requirements

• Responsible for operations execution of projects based on clients’ requirements

• Assist Operations to resolve operational issues related to projects and supervise contractors / vendors during the event

• Conduct quality inspections to ensure that products are built according to clients’ specification

• Follow up with clients for feedback on event

• Manage and ensure all administrative requirements of the projects are completed on time

• Any other ad-hoc matters that is required for the team

What We are Looking For:

• Minimum Degree / Diploma, preferably in Events / Hospitality / Construction Management

• 2 to 3 years of experience in an Exhibitions and Events environment

• Possess knowledge in conceptual design drawing and floor plan

• Proficient in Microsoft Office Suite such as Microsoft Word / Excel / Project

• Good communications and interpersonal relation skill

• Meticulous and able to multi-task

• Knowledge on furniture, material and finishing will be an added advantage

• Confident in managing a team to run an operation

• Pragmatic and precise in assigning task

(Candidates with more experience will be considered for the Assistant Manager position)

• Reputable Community Healthcare Organization

• Competitive Remuneration package

• Good Career Exposure

As a Senior Nurse Manager (Home Care), you will be responsible for the following duties:

• Lead and manage home nursing operations, including service delivery, resource allocation, and care coordination across multidisciplinary teams

• Ensure regulatory compliance with MOH guidelines, Singapore Nursing Board standards, and internal policies

• Drive clinical governance and quality initiatives, focusing on patient safety, risk management, audits, and continuous improvement

• Develop and execute strategic plans with HOD to achieve clinical, operational, and business KPIs

• Oversee SOP development and implementation, ensuring alignment with evidence-based practices and nursing standards

• Build and lead a high-performing team through recruitment, training, competency development, and performance management

• Mentor nursing leaders (e.g., Nurse Managers, Clinicians, Educators) to strengthen leadership and clinical capabilities

• Collaborate with senior management and external stakeholders to develop new programmes and innovative care models

• Foster a culture of professionalism, accountability, and continuous learning, including participation in training and service improvement initiatives

Requirements:

• Min. Diploma in Nursing.

• Registered in Singapore Nursing Board.

• Min 5 years of nursing management or health services management experience, including at least 3 years in people management, with community care exposure.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE        : 19C9777

• Competitive Remuneration Package
• 5 Days, Office Hours
• Close Proximity to Public Transport

As a Lead Centre Manager, Active Aging Centre, you will be responsible for the following duties:

• Oversee operations and performance of Active Ageing Centres ensuring smooth service delivery for seniors.
• Lead and support AAC Supervisors, fostering a positive team culture.
• Assist in staff recruitment and training, collaborate with supervisors to ensure consistent service standards.
• Ensure compliance with SOPs, contingency plans, and policies.
• Manage incidents, audits, public inquiries, and feedback.
• Monitor and report centre statistics to management and authorities. Coordinate facility maintenance, procurement, and vendor management.
• Plan manpower deployment for optimal coverage across centres.
• Oversee daily community care operations, guide the team in care management, budgeting, procurement, supplier and volunteer management, and review care performance and financial sustainability in line with community engagement goals.
• Promote the Asset-Based Community Development approach to recruit and activate residents as community champions.
• Manage volunteer recruitment, training, and database.
• Strengthen relationships with community partners, volunteers, and donors to support AAC objectives.
• Build partnerships with healthcare and community stakeholders for seamless service referrals and integrated care.
• Represent the organization at platforms like ICCS for collaborative planning.
• Coordinate cross-centre initiatives to align with organizational goals and community strategies.

Requirements:

• Possess Diploma or Degree in Social Work, Gerontology, Nursing, Allied Health or a related healthcare field.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

• Competitive Remuneration Package

• Great Career Exposure and Growth

• Convenient Working Location

As a Head, Psychosocial Support, you will be responsible for the following duties:

• Lead and oversee all psychosocial support services (social work, counseling, bereavement, spiritual collaboration).

• Ensure holistic, patient- and family-centered hospice care aligned with organizational standards.

• Supervise, mentor, and evaluate social workers and psychosocial team members.

• Manage recruitment, staffing, and professional development of the department.

• Oversee psychosocial assessments and individualized care plans.

• Provide consultation and crisis intervention for complex patient/family cases.

• Develop and enhance bereavement and caregiver support programs.

• Collaborate with the multidisciplinary team (physicians, nurses, chaplains) in care planning.

• Ensure compliance with hospice regulations, accreditation, and quality standards.

• Handle administrative duties including budgeting, reporting, KPI monitoring, and strategic planning.

Requirements:

• Master’s degree in Social Work, Counseling, Psychology, or related field.
  Experience in hospice, palliative care, or healthcare leadership.

• Strong knowledge of end-of-life care principles.
  

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email
Email Address: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE :        19C9777

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
• Navigating the team to ever changing landscape of the business by comminicating and manage change.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree or Professional Degree in any field.
• Minimum 5 years of working experience in the related field in managing 15 seats and above is required for this position
• Excellent understanding of contact centre operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Itron is a global technology company. We build solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources.

Role Purpose

Own customer outcomes across the full lifecycle - from pre‑sales shaping and solution assurance, through services & delivery oversight, to post‑sales account management support and long‑term value realization. Act as the accountable owner of customer success from initial deployment through adoption, retention and expansion, working closely with Sales, Services & Delivery, Product, Engineering and regional leadership so customers realize benefits, remain satisfied and continue to invest in Itron solutions over time.

Key Outcomes  

This individual will oversee all strategy, planning, deployment, operations and maintenance of customer programs in Asia (Singapore, Malaysia and Indonesia and other regions). Working in partnership with Customer and Market Experience teams (CME), the Sr. Manager, Solutions Delivery will be the liaison for all customers and must be able to oversee the resources managing multiple concurrent engagements adeptly. Act as the senior customer-facing advocate within Itron, while maintaining strong relationships with utility customers and channel partners. Ensure customers achieve expected benefits across operational performance, delivery milestones and broader business transformation objectives. Proactively identify risks to customer success and coordinate cross-functional mitigation actions.  Accountable for accurate and timely financial reporting for customer engagement programs.

Responsibilities

• Strategy & Planning
  Working in partnership with Sales teams, set regional customer success strategy, staffing plans, delivery roadmaps and operational engagement models; translate evolving regulatory/market needs into practical service plans. Develops and delivers mid to long term innovative strategies targeting increased account revenue and margin growth.

• Pre‑Sales & Solution Assurance
  Enable Sales team by engaging early with customers to shape opportunities; embed customer success metrics and services catalogue into tender responses and proposals; validate solution fit, delivery assumptions and readiness for time‑to‑value.

• Services & Delivery Leadership
  Provide senior oversight across multiple concurrent projects; ensure alignment of expectations, contracted scope and realised outcomes; escalate and resolve services related issues that threaten satisfaction or long‑term value; drive quality gates and first‑time‑right execution. Accountable to deliver in-region programs and customer engagements with a focus on quality and customer satisfaction.

• Post‑Sales & Value Realisation
  Support the transition from deployment to steady‑state operations; define and track success metrics (support, performance KPIs benefit realisation); lead renewal, expansion and upsell activities with Sales Account Management (QBR).

• Internal Alignment & Governance
  Serve as the liaison and coordination point between customers and internal Itron teams (Sales, Delivery, Product, development & Support). Maintain a program‑level dashboard (status, risks, margin, CoNQ, CSAT) and report to internal/external stakeholders. Coach and develop regional talent and contribute to APAC customer success frameworks and playbooks.

• Team Leadership
  Mentor PMs and cross‑functional teams; foster an enduring matrix organisation with capacity planning and deploy sustainable work patterns across time zones. A key member of the APAC Customer Success Leadership team; expected to actively contribute and participate in meetings, initiatives, decision making and represent the region, as needed.

• Commercial & P&L Stewardship
  Own services P&L inputs (utilisation, revenue, margin) with Finance; support negotiation of complex contracts/change orders; partner with Services Excellence & Proposals teams to standardise offerings.

• Partner & Ecosystem Enablement
  Lead improvements to APAC go‑to‑market with channel partners, system integrators and strategic services offerings to scale delivery and adoption.

Experience & Qualifications

Required

• Minimum 7 years implementing and managing large‑scale, multi‑phase programs/projects across cross‑functional teams.

Preferred

• 10+ years in telecommunications networks (preferably wireless) and/or enterprise‑scale software deployments; utility domain expertise (AMI, MDMS, DERMS etc.) advantageous.

• Experience in integration and deployment of large scale IoT devices and platforms into the client's existing infrastructure.

Education

• Bachelor’s or master’s degree in computer science, telecommunications or electrical engineering; MBA preferred; equivalent experience considered.

Certifications

• PMP or Prince2 preferred.

Tools & Domain

The role spans the full Itron portfolio and is explicitly not product-specific, including:

• Smart meters and field devices (IIoT)

• Communications networks

• Head-end and meter data management systems

• Analytics, software platforms, and digital services

• Managed services and support offerings

• Microsoft Project, Office suite

• Knowledge of gas, water, and electric meter reading and distribution automation is beneficial (GIS, CIS, AMI, DERMS and related utility systems desirable)

Travel & Work Environment

• 10–50% travel across ANZ & Pacific; typical office environment.

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Nurse Manager is responsible for ensuring the efficient and collaborative management and operations of the 24-Hour Urgent Care Centre (UCC}, while aligning departmental performance with the hospital's goals and strategic objectives.

The Nurse Manager ensures that nursing services at UCC are delivered safely, effectively, and in alignment with the hospital's strategic goals and regulatory requirements.

The Nurse Manager drives clinical excellence, fosters a culture of continuous improvement, and ensures compliance with quality standards and accreditation frameworks.

Key Responsibilities:

• Provide strong clinical leadership and oversee evidence-based nursing care in a high-acuity setting

• Ensure compliance with clinical protocols, emergency response standards, and infection control practices

• Manage medication safety, controlled drug documentation, and audit readiness

• Lead incident reporting, root cause analysis, and corrective actions for clinical governance

• Lead by example in clinical decision-making, emergency response, and upholding best practices

• Mentor, coach, and develop nursing staff through structured training, competency assessments, and career progression opportunities

• Oversee regulatory compliance, support audits, and maintain up-to-date SOPs and guidelines

• Manage budgets, resources, and support revenue protection through accurate documentation

• Foster collaborative relationships across multidisciplinary teams, acting as the key nursing liaison with doctors, allied health, and management

• Drive quality improvement initiatives and embrace evidence-based, innovative practices

Secondary Duties:

• Support doctors during clinical procedures and assist with practical nursing tasks as needed.

• Participate in in-service education programs and monitor the application of post-training skills

• Provide night duty and weekend coverage when required to maintain operational continuity.

 Qualifications:

• Registered Nurse/Licensed Practical Nurse in Singapore with valid SNB licensure

• Bachelor’s degree or diploma in nursing; post-basic qualification in Emergency Nursing or Healthcare Management is an advantage

• Minimum 7–10 years of nursing experience, including 5 years in management

• Strong leadership, team development, and problem-solving skills

• Experience in Emergency Department/UCC settings preferred

• Excellent knowledge of triage, acute presentations, medication safety, and clinical incident management

• Able to work rotating shift hours, 5 days work week (including Weekends & PHs)

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified.

Job Summary

The Assistant Centre Manager oversees daily centre operations and administration to ensure a professional experience for students and parents. This role supports enrolment and retention targets, manages customer service, and maintains operational efficiency while preparing for future team leadership.

Responsibilities

• Collaborate with the District Manager to retain students and achieve enrolment targets by tracking and reporting enrolment, assessment, and withdrawal data to headquarters.
• Follow up with parents to maintain ongoing engagement and support student retention.
• Deliver timely, professional responses to customer enquiries and resolve issues within agreed timeframes using empathetic and accurate communication.
• Oversee daily centre operations to ensure efficiency and a safe, clean environment.
• Manage and update the student management system for enrolments, assessments, and withdrawals to maintain accurate records.
• Maintain adequate stock levels of student resources, stationery, and merchandise.
• Manage petty cash and support payment processes, including following up on outstanding payments.
• Perform ad hoc administrative duties to support centre operations.
• Provide direction and guidance to centre executives to foster collaboration and knowledge sharing.
• Escalate complex or urgent issues to management promptly.
• Supervise junior staff with a supportive leadership approach to promote team development.

Preferred competencies and qualifications

• Bilingual proficiency in Mandarin and English to facilitate effective communication with diverse stakeholders.
• Strong spoken and written communication skills to engage with students, parents, and team members clearly and professionally.
• Highly organised with effective time management and attention to detail to ensure smooth centre operations.
• Proactive and adaptable in a fast-paced environment to respond efficiently to changing demands.
• Warm, kind, and nurturing demeanor when interacting with children and parents to build trust and rapport.

Responsibility：

• Assist the Chairman in the overall planning and management of kindergarten operations, covering core modules such as teaching implementation, student recruitment, and faculty management, to ensure the efficient and orderly operation of the operational system.

• Take the lead in formulating special plans in accordance with the requirements of the Board of Directors to ensure that each kindergarten achieves phased goals as scheduled.

• Possess excellent student recruitment capabilities, be familiar with the needs of parents of young children and the logic of student recruitment conversion, design recruitment plans, and continuously optimize recruitment results through data-driven approaches, helping each kindergarten steadily improve the quality and quantity of student sources.

• Be responsible for the training and development of the entire team, focusing on enhancing members' professional capabilities and improving work performance; at the same time, lead the team to sort out and optimize operational processes to effectively improve overall work efficiency.

Job Requirements

• Have 10 years of work experience in the early childhood education field, including practical experience in operation management and administrative management at the preschool education or primary school stage.

• Must hold a bachelor's degree in early childhood education issued by a recognized institution, and possess a Diploma in Early Childhood Care and Education (Leadership) or an equivalent academic qualification.

• Possess excellent leadership skills and have solid achievements in team management; have outstanding communication and interpersonal skills, and be able to efficiently coordinate internal and external relationships.

• Be able to handle multiple tasks simultaneously, with clear and organized work logic and attention to detail control.

• Have a proactive work attitude and good team collaboration awareness.

• Be fluent in both English and Mandarin communication. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

About the Role:
The Sr. Operations Support Manager (OSM) works leads a team and works closely with Regional Security Managers and executive-level client stakeholders. It is a high-visibility role responsible for regional end-to-end project management, data analysis, and communication of results to senior leaders. The Sr. OSM plays a critical role in managing regionally based support roles across multiple disciplines, driving continuous improvement initiatives, and ensuring the smooth execution of operational processes in a matrixed environment. Acting as a liaison between internal teams and the client, this role supports the development and implementation of security programs, drives strategic initiatives, and ensures accountability for key deliverables across the region.

Job Responsibility:
In this role, you’ll lead a team and manage ongoing security projects, ensuring alignment with enterprise goals. You’ll gather and analyze data related to significant security events, generate reports, and present insights to regional and global leadership. You’ll also coordinate with stakeholders, manage executive-level requests, develop procedural documentation, and facilitate both client and internal meetings. Your responsibilities will include supporting new site security launches, identifying process improvements, and presenting findings to large audiences. You’ll be a key contributor to the organization’s success by ensuring operational readiness, reporting accuracy, and clear communication across all levels of engagement.

Job Requirements:
We are looking for a seasoned professional with a bachelor’s degree and at least 5+ years of relevant experience, or an equivalent combination. 3+ years of people leadership is essential. Since you will be communicating with senior leaders, it’s critical that you have strong verbal and written communication skills and are comfortable in front of large audiences. You’ll need to be self-motivated and be able to work under pressure in a fast-paced environment.

You should bring exceptional organizational and time management skills, with the ability to juggle multiple priorities seamlessly. A proactive, solution-oriented mindset is key to thriving in this role. You’ll need to excel at prioritizing tasks effectively and anticipate the needs of the team to stay ahead of the curve. You will need effective communication and presentation skills, and a proactive, adaptable mindset in a fast-paced, matrixed environment. In this role, you’ll need to be proficient in Microsoft Office applications – including SharePoint, PowerPoint, Excel and PowerBI.

On occasion, you may be asked to travel across the region to support the Regional Director of Security Operations (10% of the time), so a passion for travel is essential. This role will also have to work nights and weekends to support high priority events. You’ll also need to be comfortable with the occasional work during out-of-office hours to support the business during high priority events and emergencies.

Job Summary

Drive business growth by establishing and nurturing client relationships within the building and construction sector. Identify and pursue new sales opportunities, deliver tailored proposals, and manage tender processes to secure contracts and expand market presence.

What you do

• Establish and develop professional relationships with prospects, focusing on generating new business opportunities
• Proactively identify potential clients and initiate follow-up actions to close sales within assigned operational segments
• Analyze market conditions, competitor activities, and industry trends to inform strategic sales approaches
• Prepare and deliver customized presentations and sales quotations aligned with client requirements to support successful deal closure
• Coordinate with factory teams to monitor site progress and ensure timely delivery of products and services
• Manage tender processes including submission preparation and participation in tender interviews to secure contracts
• Execute additional ad-hoc duties as assigned to support business objectives

What we are looking for

• Diploma or Degree in Building or related fields to support technical understanding of client needs
• Minimum of 5 years sales experience in the building and construction sector, preferably with exposure to Furniture and Fittings
• Possess a valid Singapore Class 3 driving license to facilitate client visits and site coordination
• Demonstrated self-drive, focus, and goal orientation to achieve sales targets
• Strong interpersonal skills to effectively communicate and build rapport with diverse stakeholders
• Excellent communication skills to articulate value propositions clearly and persuasively
• Robust organizational and planning skills to manage multiple client engagements and tender deadlines