Total 45 Junior Executive level Customer Service job vacancies in Selangor

POSITION   : CUSTOMER SERVICE (IMPORT&EXPORT)

LOCATION : PORT KLANG-HQ

SALARY : RM2500 – RM3,500 / MONTH

RESPONSIBILITIES:

• Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
• Ensure booking and cargo planning of shipments are in compliance to customers & followed process
• Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
• Able to establish a productive & effective working relationship with internal & external customers.
• Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
• Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
• Arranging and coordinating for transportation / trucking / haulage.
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
• At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English, Mandarin & Malay speaking (both written and oral)

BENEFITS : -

• ANNUAL BONUS
• ANNUAL INCREMENT
• COMMISSION
• MEDICAL
• PARKING

職位：客戶服務（進出口）

地點：巴生港總部

薪資：每月2500至3500令吉

職責：

• 始終以客戶為中心，並按照標準指南迴答客戶的詢問。
• 確保貨運預訂和貨物運輸計劃符合客戶要求並遵循既定流程。
• 能夠處理空運/海運出境拼箱/整箱/指定貨運。
• 與承運商聯絡，確保貨運資料的準確性，並及時向承運商提交貨運單。
• 能夠與內部和外部客戶建立富有成效的工作關係。
• 能夠預見並識別問題。系統地分析問題，並提出有效的解決方案或替代方案來解決問題。
• 支持並與團隊成員緊密合作，以確保客戶供應鏈的順利進行和及時執行。
• 安排和協調運輸/貨運/運輸事宜。
• 跟進代理商和收貨人對到貨貨物的處理情況，確保貨物順利運輸。
• 處理和準備運輸單據（例如：提貨單/提貨單、稅務發票、到貨通知）。

教育/經驗/技能需求：

• 候選人必須至少擁有SPM、文憑或高級/高等/應屆畢業生學歷，市場行銷、物流/運輸或同等專業的文憑。
• 至少有 2-3 年航運和貨運代理行業的工作經驗，尤其是貨運代理經驗。
• 必備技能：較強的口頭溝通和表達能力、自律性、電腦操作能力、簡報準備和報告撰寫能力。
• 英語、國語和馬來語聽說讀寫能力俱佳。

好處 ： -

• 年終獎金
• 年度增量
• 委員會
• 醫療的
• 停車處

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Job Description

• Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
• Slot students into classes and answer customers' questions pertaining to the enrolment
• Explain various school policies and things to note for sign-up
• Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
• Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
• Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
• Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
• Manage lesson cancellation communication with all parties.
• Work with branch operations staff and coach to resolve and manage relief coach arrangements.
• Conduct student transfer duties from private to group lessons or vice versa.
• Assist in returning students’ arrangement and lesson resumption.
• Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
• Other ad-hoc duties that are deemed appropriate within the role.

Key Responsibilities:

Inquiry Management: Promptly handle all incoming phone calls and digital inquiries with a professional and helpful demeanor.

Sales Conversion: Proactively explain our services to potential customers, answer questions about our offerings, and guide them through the sign-up or booking process.

Communication: Maintain high-quality communication standards to ensure customer satisfaction and brand loyalty.

Data Entry: Accurately record customer details and interaction summaries in our internal tracking system (e.g., Notion or your preferred CRM).

Problem Solving: Address customer concerns or complaints with patience and efficiency, escalating issues to management when necessary.

Information

• Work at Puchong IOI Boulevard Office.

• 5 days work per week (will be required to work on weekend).

Job Requirement

• Minimum qualification of Diploma and above, relevant field of certification.

• Have at least 1 year of customer service experience.

• Be committed with passion and dedication to customer service in a call center environment.

• Being people-oriented nature with good interpersonal skills in communication.

• Being resilient with patience in handling customers’ queries and complaints.

• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.

• Able to communicate in English, Mandarin & Malay

• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.

• Good team player, and able to work as a team in communication and delivering the message internally and externally.

Perks & Benefits

• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

我們正在八打靈再也招募一位積極主動的行銷及銷售支援主管/協調員/文員加入我們的團隊。成功入選者將協助進行行銷活動、處理行政事務，並協助確保日常營運順利進行。

職責：

• 協助規劃、協調和執行銷售方案和報價。
• 負責處理行政和文書工作，例如資料輸入、文件歸檔和文件整理。
• 與供應商、客戶和內部團隊溝通，以支援營運。
• 根據管理階層的安排，執行其他臨時性任務。

要求：

• 最低學歷要求為相關領域的SPM/文憑/學位
• 歡迎應屆畢業生申請（公司將提供培訓）
• 較強的組織能力與多工處理能力
• 良好的英語和馬來語溝通能力（會說普通話者優先）
• 精通微軟辦公室軟體（Word、Excel、PowerPoint）
• 積極樂觀，注重細節，具備團隊合作精神

好處：

• 具競爭力的薪資待遇
• 培訓和職業發展機會
• 友善互助的工作環境
• 位於八打靈再也的便利位置

申請方式：

有意者請將履歷及期望薪資寄至 chrisyee@tomac.com.my 或 maria@tomac.com.my（WhatsApp 號碼：016-2613007）。

或者

您可以每週一至週五上午 9 點至下午 5 點前來面試 @ Tools & Machinery Parts Supplies Sdn Bhd - Lot 22, Jalan 51A/223, Petaling Jaya 46100, Selangor, Malaysia

職位描述

職責：

• 負責辦理與海關及其他相關部門有關清關的所有手續。
• 管理貨運代理活動，確保進出口貨物及時清關。
• 每日前往港口處理自訂文件提交。 （如有需要）
• 透過連接埠系統監控和更新容器
• 監控倉庫和港口的裝卸情況（如有需要）
• 辦理進出口手續（例如報關所需的K1/K2/K4/K8/K9/ZB1/ZB2許可證）
• 熟悉 EDI、大港網和港口 VGM 提交
• 與客戶和代理商溝通，提供正確的HS編碼，並根據詢問提供關稅/稅額建議。
• 及時提供報告和適當的分析
• 確保正確填寫文件並更新系統

教育/經驗/技能需求：

• 應徵者至少需持有SPM、文憑或高級/高等/交通運輸或同等學歷。
• 至少有 2-3 年貨運業務工作經驗，並精通皇家海關程序。
• 必備技能：較強的口頭溝通和表達能力、自律性、電腦操作能力、簡報準備和報告撰寫能力。
• 英語和馬來語聽說讀寫能力俱佳
• 願意在充滿挑戰的環境中工作
• KEK憑證是一項額外優勢

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

CUSTOMER SERVICES EXECUTIVE

(Based in SUNWAY)

Potential career development & Job Stability

Start Work ASAP

We have an excellent growth potential and wide exposure

Responsibilities

 Coordinate with customers, oversea agents, vendors and internal branch offices.

 Coordinate shipment for air freight and sea freight and prepare documents.

 Prepare invoices/payable/payment to customer/carrier/supplier/agent

 Pleasant personality and attitudes are preferred.

 Have good experience –work independently, efficiently, hardworking.

Requirements

 Minimum SPM, Diploma or its equivalent

 Minimum 2 years related working experience

 Knowledge in handling air or sea shipments for import & export

 Able to work independently with minimum supervision

 Trustworthy and able to maintain confidentiality with high level of integrity and commitment.

 Good command of oral & written English and Bahasa Malays

 Computer literate

Job Description :-

•  Handling and following up quotation on a timely manner.
• Interact with customers on Call In sales inquiries.
• Processing of incoming orders and delivery arrangement.
•  Responding swiftly to customers with after-sales support
• Assist Outdoor Sales on administrative task and coordination internally & external
• Stay knowledgeable in standard products development and departmental workflow
• Communicate and liaise with all departments to ensure work is carry out efficiently
• Maintain record of documentation file for analysis
•  Provide consistence high levels of good customer support and service
•  Assisting in additional adhoc work assigned and directed by management

Job Requirement :-

• At least 2 years working experience as Sales Co-Ordinator is advantage.
• Minium STPM or Diploma in any Engineering discipline
• Proficient in spoken and written English and Bahasa Malaysia is essential, as well as other local dialects is added advantage
• Able to perform under pressure in a fast paced working environment
• Computer skills knowledge of Microsoft office products, specifically Outlook, Excel, PowerPoint and Word.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

GENERIC RESPONISBILITIES

• To always act in SISMA Auto’s best interests
• To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
• To stay updated to any changes in the processes and modify behaviors accordingly
• To respect the authorities
• To always behave in a courteous and professional manner
• To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
• To always treat customers with the utmost respect and professionalism
• To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
• To perform any other duties reasonably requested by the Management
• To ensure any direct reports also adhere to the above general guidelines
• To be punctual at all times
• To diligently complete all training assigned
• To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

• To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
• To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
• To identify areas where CRM can complement and improve SISMA AUTO existing processes
• To manage development, execution and completion of CRM plans to achieve the goals
• To develop instructions and implement internal campaigns to improve CRM adoption and usage
• To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
• To support communication between SISMA AUTO and its customers
• To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
• To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
• To Provide appropriate tools for the teams to measure and improve their performance and customer service
• Other tasks and responsibilities may be assigned to you based on the needs of the organization.

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

• To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
• To always check if the vehicle in question has any outstanding field actions/service actions.
• To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired.
• To communicate bookings pipeline with the service manager and Job and warranty administrator, parts department to allow them to do ‘parts pre picking’ for all bookings.
• To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests.
• Inspecting the vehicle and utilize Denza processes and completing all documents as required.
• To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions.
• Communicate with the technical staff to understand the technical issue/diagnosis and recommended corrective actions.
• Give a detailed and itemized repair estimation / quotation itemize and a estimated time required to complete the recommended repair.
• To obtain signature for the approval on the RO, Vehicle Checklist and give customer the Vehicle Collection Slip Number before proceeding with the repair.
• If additional time is required to complete to communicate the customer and keep them updated with any developments or issues.
• To handle accident / insurance claims and minimize the administrative burden for the customer.
• To up-sell customers accessories/products or other value-added services.
• To invoice the Branch Manager as necessary on problematic cases (customers/vehicles).
• To handle telephone inquiries and assist customers as required.
• To carry out customer follow up (telephone call) after 3 days from the date of repair.

Professional Experience

• Minimum SPM or other equivalent qualification
• Automobile service advisor
• Working experience with customer contact
• Working experience with service
• Experience with negotiations

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

Duties & Responsibilities

• Handle day-to-day administrative tasks and office operations
• Maintain and organize company records, documents, and filing systems
• Manage office supplies and coordinate with vendors/suppliers
• Manage correspondence (emails, phone calls, letters)
• Assist in preparing reports, quotations, and invoices
• Handle incoming calls, emails, and general inquiries
• Support other departments when required

Requirements

• Minimum Diploma in Business Administration or related field
• Minimum 1–2 years of relevant working experience (fresh graduates are welcome to apply)
• Conversant in English and Bahasa Melaysia (Mandarin is an added advantage)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good communication and interpersonal skills
• Able to work independently and as part of a team
• Responsible, detail-oriented, and proactive attitude

Working Condition and Physical Environment

• Working hours from 830am-6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.
• Penang: 59, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Seberang Perai Penang.

What We Offer

• Competitive salary
• Career growth and development opportunities
• Training and mentorship program

工作職責：

• 負責行銷和推廣活動，包括活動組織、銷售推廣和展覽。
• 規劃、採購和分發廣告促銷資料，並維護適當的庫存記錄。
• 協助進行市場調查和收集相關數據。
• 編制並分發銷售報告和統計報告。
• 執行管理層指派的其他臨時性任務。

職位要求：

• 農業科學、傳播學或相關領域的大專或本科以上學歷。
• 至少1-2年相關工作經驗。
• 較強的分析能力、解決問題的能力、人際溝通能力及溝通能力。
• 具有良好的團隊合作精神和高度的責任感和擔當意識。
• 具備多種語言溝通能力者優先考慮。
• 總部位於雪蘭莪州巴生港英達島，並願意在需要時出差。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人休假
• 個人發展機會
• 有薪培訓和發展

資格和要求：

• 持有商業研究/經濟學/銷售或相關領域的文憑或學位。我們也歡迎應屆畢業生申請。
• 具備1-2年售後/客戶服務/業務拓展相關工作經驗者優先考慮。
• 必須具備優秀的溝通能力、人際溝通能力和組織能力。
• 能夠建立牢固的客戶關係並確保客戶高度滿意。
• 必須能夠與團隊和其他相關部門進行良好的溝通和協調，以便為客戶提供高效的服務和支援。
• 必須具備良好的組織能力和熟練的物流管理技能，能夠勝任公司產品收出貨的相關行政和物流工作。
• 精通微軟辦公室軟體（Word、Excel、PowerPoint、Outlook）。
• 語言能力（英語、馬來語和任何其他語言）。
• 必須持有有效的駕駛執照，並且願意根據工作需求經常出差。

工作職責：

• 負責處理與儀器校準、維修、服務合約、系統維護等相關的全部行政任務和後勤工作。
• 需要與工程實驗室團隊緊密合作，提供售後服務與支援。
• 認真跟進客戶對儀器/產品的取送情況，以便進行維修和校準。
• 回應投訴和諮詢，評估和分析問題，並提供具有成本效益的回饋和解決方案。
• 安排取貨和送貨的物流事宜。
• 記錄、更新並彙總儀器維修的每週工作進度報告。
• 負責客戶滿意度調查。
• 除上述範圍外，其他任何相關職責。
• 如果您對所選的工作領域充滿熱情和投入，並且正在尋求職業生涯中的新挑戰，請聯絡 Lighthouse Worldwide Solutions Malaysia。

我們提供：

• 良好的培訓機會和國內外歷練機會。
• 具競爭力的薪酬方案、福利和激勵措施，包括優厚的佣金。
• 精彩的公司旅行，涵蓋國內和國外。
• 開放協作的工作文化，高度重視品質與顧客滿意度。

福利待遇

• 僱員公積金
• 社會保險機構
• 環境影響評價

Job Responsibilities :

• Handle marketing and promotional activities, including event organization, sales promotions, and exhibitions.
• Plan, purchase, and distribute Advertising & Promotion (A&P) materials, and maintain proper stock records.
• Assist in conducting market research and collecting relevant data.
• Compile and distribute sales reports and statistical reports.
• Perform any other ad-hoc duties as assigned by management.

Job Requirements :

• Minimum Diploma or Degree in Agriculture Science, Communication, or a related field.
• At least 1-2 years of relevant working experience.
• Strong analytical, problem-solving, interpersonal, and communication skills.
• Good team player with a high sense of responsibility and accountability.
• Ability to communicate in multiple languages is an added advantage.
• Based at Pulau Indah, Port Klang, Selangor, and willing to travel when required.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

職責與責任

• 處理日常行政事務和辦公室運營
• 維護和整理公司記錄、文件和歸檔系統
• 管理辦公用品並與供應商協調
• 管理信函往來（電子郵件、電話、信件）
• 協助準備報告、報價單和發票
• 處理來電、電子郵件和一般諮詢
• 必要時為其他部門提供支持

要求

• 工商管理或相關領域最低文憑
• 至少1-2年相關工作經驗（歡迎應屆畢業生申請）
• 精通英語和馬來語（會普通話者優先）
• 精通微軟辦公室軟體（Word、Excel、PowerPoint）
• 良好的溝通和人際交往能力
• 能夠獨立工作，也能作為團隊成員協作
• 認真負責、注重細節、主動積極的態度

工作條件和物理環境

• 工作時間為週一至週五，上午8:30至下午6:00。

工作地點

• 八打靈再也（總部）：27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor。
• 檳城：59, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Seberang Perai Penang。

我們提供的服務

• 薪資優厚
• 職涯發展機會
• 培訓和指導計劃