Total 1,872 technical support engineer job vacancies in Customer Service category in Australia

We are looking for a proactive Desktop Support Engineer to manage our modern workplace environment. You will be the go-to person for end-user support, ensuring our team stays productive through seamless hardware provisioning, cloud application management, and efficient troubleshooting.

Support Windows 11, Microsoft 365, Exchange Online, Teams, OneDrive, Intune, and Azure AD /Entra ID.

• Support Lenovo ThinkPad devices, endpoint patching and basic AD administration.

• Handle joiner, mover, leaver activities, laptop provisioning, software installation, and usertroubleshooting.

• Provide first-level support for custom business applications and coordinate with L2/L3 teams forescalation.

• Maintain user guides, asset records, and support knowledge base documentation.

Job Description:

• Provide L1/L2 helpdesk support to resolve IT-related issues.
• Perform backup operations, system failure recovery, and related procedures.
• Maintain user accounts and environments in Microsoft Active Directory / Azure AD as needed.
• Regularly review server logs to identify server, network, and security issues.
• Install and maintain company-owned computers, networks, servers, network cabling, and related equipment; add, upgrade, and configure disk drives, printers, and other devices.
• Manage and troubleshoot network issues, including connectivity and security problems.
• Notify users promptly about maintenance and its impact on system and service availability.
• Assist in administering company IT security policies and procedures.
• Provide training and support to users on new systems and software.
• Maintain records of issues and solutions, and create documentation for IT processes and procedures.
• Contribute to, maintain, and update existing knowledge and established procedures.
• Perform other duties as assigned by management.

Requirements:

• Minimum Nitec, Higher Nitec, or Diploma in an IT-related field.
• 2-3 years of experience in technical support, desktop support, or a similar role preferred.
• Ability to troubleshoot and resolve issues in a Windows operating system environment.
• Experience with Microsoft Windows Server administration, Active Directory, and Group Policy Management.
• Knowledge of Cisco UC and Intune MDM administration is advantageous.
• Experience with Apple device management is desirable.
• System integrator experience is a plus.
• Strong written and verbal communication skills for customer handling and system documentation.
• Proactive team player with the ability to work independently and with minimal supervision.

Work Environment:

• Office Setting: Office environment.
• On-Call: IT support staff may need to be on-call to handle emergencies outside of regular working hours or for system maintenance.

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Position : System Engineer (IT Support)

• Location: Tai Seng (2 minutes walk from Tai Seng MRT)

• Working hours: Monday to Friday (9am - 6pm)

• Salary (commensurate with experience): Up to $4,000 + Performance Bonus + Staff Benefits

• Duration: Permanent

• Industry: Food & Beverage

Main Responsibilities:

• Provide support and ensure the stability for POS, Network and Systems

• Provide 1st Level troubleshooting for IT hardware and operational systems

• Manage and ensure effectiveness of Windows and Linux servers

• Ensure servers are up to date with security patches

• Maintaining and upgrading existing infrastructure as required

• Collaborate with vendors, project Leads and users to resolve issues and ensuring solutions are viable and consistent

• Keep accurate and updated records of IT assets, purchases and leases

Requirements:

• Minimum Diploma in Computer Science, Business Information Technology or relevant field

• 2 years of relevant experience

• L1 network knowledge

Email to: abby.pang@searchpersonnel.com.sg for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Role Overview

We are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments.

This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape.

Employment Type: 1-Year Contract

Key Responsibilities

• Monitor system performance to ensure optimal application operations and stability
• Manage and resolve incidents, problems, and service requests within SLA timelines
• Provide L1, L2, and L3 application support across business-critical systems
• Perform troubleshooting, diagnosis, and resolution of technical issues
• Conduct root cause analysis and contribute to problem management activities
• Carry out system maintenance activities and minor enhancements where required
• Ensure high system availability, reliability, and operational uptime
• Communicate incident status, risks, and progress updates to stakeholders clearly and timely
• Develop, maintain, and improve operational procedures and support documentation
• Ensure adherence to IT governance, security, and audit requirements
• Maintain accurate logs, reports, and operational records

Technology Landscape

You will be supporting systems within a transformation environment:

• Current Environment: Sybase databases, Java-based applications
• Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications

This role provides exposure to both legacy operations and modern cloud-based application support.

Required Skills & Experience

• Proven experience in application support or IT operations engineering
• Strong incident management and troubleshooting capabilities
• Good understanding of ITIL processes (Incident, Problem, Change Management)
• Familiarity with cloud platforms (preferably Microsoft Azure)
• Strong communication and stakeholder management skills
• Ability to work in fast-paced production support environments

Preferred Experience

• Experience supporting enterprise-scale or government systems
• Exposure to 24/7 operational or shift-based support environments
• Experience working with monitoring, logging, or alerting tools
• Experience managing vendors or third-party support teams

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Kumon is the world's leading after-school enrichment programme. It was founded in 1954 in Japan, and the Kumon Method originated from a father's love for his son. The programme has over 4 million students, and learning opportunities are offered in more than 60 countries and regions worldwide. The main goal of Kumon is to help individuals discover their potential and develop their abilities to the fullest, thus nurturing human capital that will contribute to global society. If you share the same passion for developing children and seeking a meaningful career that contributes to their development on a global level, Kumon invites like-minded candidates to join as a Management Support Associate.

Job Purpose:

The main purpose of this position is to facilitate clear, timely communication of the head office in Japan and the regional headquarters' policies and activities by providing interpretation, translation, management support, and internal branding support.

The role is expected to operate with growing independence in assigned areas, while aligning closely with the Section Leader and Division Leader on priorities, quality standards, and escalations.

Duties & Responsibilities:

• Provide translation and interpretation from Japanese to English, and vice versa.

• Take ownership of assigned translation and interpretation tasks, including preparation, terminology alignment, and post-checks for accuracy and clarity.

• Escalate concerns, while proposing possible solutions where appropriate.

• Translate various documents such as presentations, newsletters, reports, company policies and speeches, etc.

• Manage assigned translation tasks end-to-end, including planning timelines, clarifying requirements and preparing visual materials, and meeting agreed deadlines. Apply standardised terminology and formatting, while continuously improving quality through feedback and self-review.

• Interpret and facilitate communication between Japanese and non-Japanese speaking stakeholders.

• Support Management in secretarial and administrative tasks, such as handling expenditure, travel arrangements, scheduling meetings, coordinating and monitoring reporting schedules, with clear ownership of assigned areas.

• Take responsibility for routine tasks (e.g. claims, travel coordination) with minimal supervision, while keeping the Section Leader informed of exceptions or risks.

• Maintain accurate records and documentation to support continuity and handover.

• Conduct basic research and planning for various projects undertaken by the division.

• Contribute ideas and observations based on assigned work, and support project preparation under the guidance of the Section Leader.

• Communication of information relating to company-wide policies, etc.

• Ensure accurate understanding of shared information and clarify questions before onward communication.

Additional Tasks & Responsibilities (if applicable):

• Support team knowledge sharing by documenting processes, templates, or key learnings when requested.

Knowledge and Skills Requirements:

• High proficiency in both Japanese (preferably JLPT level 1 or near-native) and English languages.

• Strong written and verbal communication skills.

• Proficiency in MS Office (Excel, Word, PPT) and video-editing.

Credentials and Experience:

• A Bachelor’s Degree or a Diploma from a recognised institution in any discipline

• At least 2 years' professional experience in interpretation and translation

Responsibilities:

• Support document lifecycle (creation, review, approval, release, issue of effective version, reconciliation and archival)
• Support GMP training activities
• Support shopfloor activities (6S, cleanroom gowning, personnel flow paths, signages, movement of equipment and materials)
• Support daily operations by working with manufacturing, quality, facility, safety and site admin teams and upkeep meeting dashboards
• Support site visit and audit activities

About You:

• Diploma/Degree in Science or Engineering with 1 to 2 years of GMP / QA experience
• Able to work well in fast paced environment with cross-functional teams
• Competency in data visualization or project management tools is a plus

Duration: 12 months
Shift: Normal Shift

Our aim is to Make Manufacturing Possible by delivering fast, quality, cost effective solutions worldwide. Machines break and downtime can cost companies millions in lost revenue. EU Automation has access to a global supply of automation parts at our fingertips, ensuring that manufacturers across the world can avoid unnecessary downtime.

The Opportunity:

Weare seeking a detail-oriented and organized Warranty Support Executive to manage warranty claims, returns, and logistics coordination. This role ensures high customer service standards while maintaining compliance with company policies and trade requirements.

You will handle end-to-end warranty and return processes, including claim assessment, documentation, and shipment coordination, working closely with customers, suppliers, and internal teams to resolve issues efficiently.

The ideal candidate is a strong communicator with solid organizational and problem-solving skills, able to thrive in a fast-paced environment. Experience in logistics, trade compliance, or warranty administration is advantageous.

Requirements of Warranty Assistant:

• Strong communication and customer service skills to communicate with customers, suppliers, and internal teams effectively
• Proactive, detail-oriented, and well-organized with a strong problem-solving mindset
• Able to work independently as well as effectively in a team environment
• Sound decision-making skills, with the ability to assess, authorize, and process warranty claims in accordance with company policies
• Able to work in fast-paced environment and multitasks
• Computer literate with working knowledge of Microsoft Office and Excel
• Ability to read and interpret safety rules, operating procedures, and terms & conditions
• Knowledge of global freight, trade compliance, customs procedures, and Incoterms is an advantage
• Minimum GCE ‘N’/‘O’ Level or Diploma in any discipline

Responsibilities of a Warranty Support Executive include:

• Process warranty and return claims and shipments through internal CRM systems on a daily basis
• Manage customer enquiries and complaints, ensuring timely and effective resolution
• Arrange collection of parts from customers and coordinate shipment to suppliers for repair via couriers such as DHL and FedEx Including preparing all shipping documents (e.g., HS codes, commercial invoices)
• Place orders and follow up with suppliers for required replacement parts or repair status and lead times to ensure timely updates and resolution
• Liaise with internal departments including Logistics, Customer Service, and Sales to solve the warranty case as well as provide updates on timely basis
• Handle customs clearance processes, including import documentation, duty/tax verification, and query resolution.  
• File claims with carriers for lost or damaged shipments with LOA and POA letter.
• Support the Admin team in processing courier invoices and submitting them to Accounts for payment when required
• Support Customer Service team when required, particularly during staff leave and peak periods, to ensure continuity in handling enquiries, order updates, and customer communications

The Benefits:

• Additional annual leave accrued yearly
• Hybrid Working Policy upon confirmation
• Finish work early on Friday to kickstart your weekend
• Enhanced maternity and paternity leave
• AIA health insurance - Upon passing probation
• Coffee and Tea provided
• Celebration of seasonal and life events
• Professional development opportunities

Required Technical Skill Set

·         Responsible for release management of TCS BaNCS Upgrade (scheduled and Ad-hoc) in DBS environment including packing/verification of product deliveries, System Integration deployment and support for User testing & production deployment.

·         Perform Requirement/Impact analysis for Non-functional items & TCS BaNCS related queries.

·         Support TCS BaNCS Integration testing for down/up streams systems of DBS. Also, DBS Infra upgrade activities support like  OS/DB patch, MQ upgrade etc

·         L2 Troubleshooting of technical & functional incidents in Customer environments.

Desired Experience Range

5+ Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·         BaNCS security Processing & corporation Action domain Knowledge

·         TCS BaNCS Reconciliation & EUR hands on.

·         Exp in Implementation TCS BaNCS Product suite

·         Production equivalent env preparation and maintenance with prod DB after every major release.

·         SIT Application Maintenance (Deployment, smoke testing etc).

·         Ad Hoc (defect releases)/Monthly  Release management.

·          New Requirements/Product upgrade : Requirement Gathering and Analysis.

·          Testing of Technical Items (TCS BaNCS SI and Arch related) before Production deployment

·         Ad hoc request for like NAP/SI restart, automation of processes etc.

·         Integration testing for down/up streams system (like IPE, Finacle, TDS , CWEB etc).  Ad hoc activity

·         Infra upgrade activities support like  OS/DB patch, MQ upgrade etc.  Ad hoc activity

·         Handling of Non-Functional Requirement (IBGO Control Tower, IBGM alert scripts etc ).

·         TWS  (batch scheduler) Monitoring and management for EOD/Intraday in UAT

Good-to-Have

·         Knowledge of JIRA, PL/SQL, J2ee, JBOSS

·         Should have interest to work in 24/7 project

Responsibility of / Expectations from the Role

1 Should be able to cooperate with the team and adhere to team’s policies

2 Should be able to do effective use of scripts/process to automate the processes

3 Should be able to meet all the milestones in time

4 Should be able to work effectively with team

Technical Experience

• Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds.
• Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS).
• Experience supporting mission critical production systems with high availability requirements.
• Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell).
• Exposure to AWS or hybrid cloud environments is advantageous.
• Working knowledge of ITSM processes (Incident, Problem, Change).
• Experience with monitoring and automation tools is preferred.
• Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous.
• Any experience with remote Windows desktop solutions would be useful.
• Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support
• Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure.
• Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets.
• Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes.
• Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements.
• Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards.
• Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests.
• Maintain operational documentation and continuously improve monitoring and automation capabilities

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills For Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline
  
• Minimal 2–4 years of hands-on experience in IT infrastructure operations.
• Strong hands-on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Experienced in 2 or more in the following:

• Public Cloud Platforms

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).
2. Operation, and optimisation of private cloud and virtualised environments, including shared and software-defined storage.
3. Hands-on experience with Microsoft Hyper-V, including host configuration, virtual machine provisioning, clustering, storage integration, and performance tuning.

• Virtualisation & Private Cloud

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).

• Operating Systems

1. Administration and support of Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, storage management, and system hardening

• Network & Security

1. Design, configuration, and troubleshooting of enterprise network infrastructure, including routing, switching, and data centre networking to support storage and DR traffic.
2. Hands-on experience with Cisco networking technologies, covering LAN, WAN, and data centre environments

• Storage, Backup & Disaster Recovery

1. Design, implementation, and operation of enterprise storage solutions, including SAN, NAS, and software-defined storage platforms.
2. Experience with backup and recovery solutions for virtualised, physical, and cloud workloads

1. Support the ERP Finance Project Lead in coordinating finance-related activities for the SAP to D365FO transformation project, including follow-up on action items and outstanding issues.
2. Assist in gathering, consolidating, and tracking business requirements from Finance, Treasury, Accounts Payable, IT, and Shared Services teams to ensure timely submission and alignment with project timelines.
3. Perform data validation, review, and reconciliation checks during data migration activities to ensure completeness and accuracy of migrated financial data.
4. Monitor and follow up on configuration requirements, user feedback, and testing results to ensure system setups are aligned with approved business requirements.
5. Coordinate meetings, workshops, and user discussions by preparing materials, documenting key points, and tracking pending decisions or action items.
6. Support user acceptance testing (UAT), system testing, and finance process walkthroughs by preparing test data, logging issues, and following up on resolution status.
7. Assist in preparing project status updates, progress trackers, and documentation for Project Lead.
8. Provide administrative and coordination support to ensure smooth communication between internal users, consultants, and project teams throughout the implementation lifecycle.
9. Ad-hoc & additional tasks required by the ERP Finance Project Lead.

Requirements: 

• Bachelor’s degree in Finance, Accounting, or related discipline; professional qualification (ACCA, CPA, CFA) strongly preferred. 

• 1–2 years of progressive experience in commercial finance, management accounting, or financial transformations, preferably in a fast‑paced or complex environment. 

• Advanced Excel skills; experience in financial modelling, Power BI, and finance automation tools is a strong advantage. 

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.