Total 910 operations engineer job vacancies in Customer Service category in Australia

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Our esteemed client in the Electrical Engineering/ Manufacturing industry is seeking a Service Engineer to join their dynamic team:

• Employment Type: Permanent
• Position: Service Engineer (Electrical)
• Location: East
• Working Hours: Monday to Friday, 8am to 5.30pm
• Salary Package: Basic + Bonus (more than 1 month)

Job Responsibilities:

• Responsible for the installation, commissioning, maintenance, and testing of high- and medium-voltage equipment.
• Prepare and submit service reports after fieldwork.
• Provide technical support and product knowledge to clients.
• Maintain equipment records and update product database.
• Stay updated on technical and industry developments.

Job Requirements:

• Minimum a Degree in Electrical & Electronic Engineering with at least 1 year of field experience in high/medium voltage systems.
• Candidates with Class 3 driving license would be an advantage.
• Able to travel across the region for job assignments as and when required.

Ready to apply? Here’s how:

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641

Intuit Recruitment Pte Ltd | EA License No.: 25C2793

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

Requirements

• PhD/ Master/ Bachelor in Engineering studies
• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact with customers and colleagues
• Ability to provide excellent customer service and build rapport with clients
• Technical experiences in Applied Materials' equipment will be highly preferred

Work Location

• North/ East (Depending on customer's site)

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes
• Any other ad-hoc duties assigned

Working hours: 12 hours + Rotational shifts

Roles & Responsibilities:

· Engineering support to the pre & post-sales serviceactivities

· Able to understand and has a good knowledge in electronics(e.g. Electronic Circuit Diagram)

· Able to read and draw floor plans and schematic diagramsusing AutoCAD

· Proficient in writing daily reports

· Perform project coordination, system installation,termination, testing & commissioning

· Perform user operation training of the system installed

· Perform field service to troubleshoot and rectify systemfault

· Required to carry out standby duty for servicing andanswering calls

· Attend site coordination meeting and site walk

Requirements:

· NITEC and or Diploma preferably in Analogue, Digital andor Computer Electronics/Electrical.

· Minimum 2 years of relevant working experience

· Knowledge in electrical termination and troubleshooting isan advantage

· Knowledge of computer skills and software such asMicrosoft (Excel, Word, PowerPoint)

· Proficient in using Autocad

· Able to communicate well in written and verbalcommunications

· Able to work independently and adapt to a dynamic workingenvironment quickly

· Able to work under pressure to meet project deadlines andmultiple accounts/projects.

· Excellent problem solving and negotiation skills

· Organized, fast learner, proactive, able to multi-task andwith positive attitude

. 5.5 days working

Job Description:

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements:

Top 3 Mandatory skills:

1. Experience in handling ticket management and escalations in a service desk environment.
2. Strong troubleshooting and problem-solving skills for application-related issues.
3. Hands-on experience with ServiceNow or similar ticketing systems.

Skills which are good to have/optional:

1. Familiarity with ITIL processes (e.g., incident, problem, and service request management).
2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.

Job Description

• Industry/ Organization Type: Industrial Equipment Manufacturer
• Position Title: Customer Consultant / Service Sales Engineer
• Working Location: Boon Lay
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary up to $4,800 + Transport Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Act as the customer’s main contact person and handle customer-related matters
• Manage a group of accounts, identify key customers, and create action plans to grow these accounts
• Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available
• Identify opportunities with existing and new customers, and update them on service value-added offerings
• Identify sales opportunities, prepare proposals, and coordinate related processes to maintain high customer satisfaction and strong customer relationships
• Support customer growth and loyalty through ongoing assistance and follow-up
• Handle customer complaints by working with internal teams to investigate issues, assess possible solutions, and recommend options to customers
• Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues
• Understand customer and industry needs, and support pricing and sales strategies
• Prepare and review contract terms and conditions
• Present proposals to customers
• Share market feedback, including competitor updates, customer expectations, and industry trends
• Perform other related duties as assigned

APPLY NOW!!!

• Bachelor’s degree in Engineering with at least 2 years of relevant sales experience
• Knowledge of HVAC systems, chiller plants, airside systems, energy services, and building services is an advantage
• Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions, emails, and reports
• Able to identify problems, gather data, and make sound conclusions
• Customer-focused, with a drive to propose suitable options to meet customer needs
• Willing to learn new solutions and improve skills to better support customers

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82096 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

RESPONSIBILITIES

·       Provide technical and debug assistance included product training.

·       Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.

·       Study in-warranty claims, compiling of F-Cost report.

·       Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.

·       Create training materials, technical procedures, service manuals and part guides for distributors.

·       Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.

·       Handle COC renewal, COC and WELS testing and registration for new product.

·       Assist distributor to conduct field test for new products.

·       Support establishment of service management and service centre for local and export market.

REQUIREMENTS

·       Minimum Diploma in Engineering or related discipline

·       Minimum 2 years of experience of experience in consumer electronics after sales management industry.

·       Strong product technical knowledge in home appliances and audio visual.

·       Proficient in MS Office applications.

·       Ability to work under pressure.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

[Job ID: 1634626]

Responsibilities

• Manage daily call centre operations, including resource planning, equipment sourcing, and strategy execution
• Develop and implement operational strategies to improve service levels, efficiency, and customer satisfaction
• Conduct needs assessments, performance reviews, and cost-benefit analyses
• Set, track, and achieve KPIs such as response time, service level, sales, and quality standards
• Ensure accurate documentation and timely updates of communications, records, and data
• Monitor call quality through random audits to minimise errors and improve performance
• Oversee recruitment processes, including drafting job advertisements and coordinating with HR
• Evaluate staff performance, identify training needs, and organise development programmes
• Analyse operational data and prepare performance reports for management
• Resolve complex customer complaints and escalations effectively
• Plan workforce scheduling, including shift patterns and headcount allocation
• Coach, motivate, and retain team members to maintain high engagement and performance
• Support the Customer Service Director in driving process alignment initiatives
• Lead and support projects such as new product or technology implementations
• Demonstrate hands-on leadership by actively supporting team operations when required

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Customer Service, or related field
• 6–10 years of experience in customer service or call centre operations
• At least 3–5 years of managerial or leadership experience
• Proven track record in managing KPIs such as service level, response time, customer satisfaction, and quality metrics
• Experience in workforce planning, performance management, and operational reporting

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Summary
The L1 Service Operations Analyst is responsible for providing first-level support for production systems and infrastructure to ensure smooth day-to-day operations. This role focuses on system monitoring, incident management, and operational support within the Data Centre environment, while collaborating closely with L2 teams to maintain system stability, availability and performance.

Responsibilities

• Monitor and manage scheduled jobs using Control-M, including batch processing and end-of-day cycles
• Identify, troubleshoot, and escalate job failures in accordance with standard operating procedures (SOPs)
• Perform initial incident diagnosis and ensure timely escalation to L2 support teams
• Support application deployments, migration activities, and operational readiness checks
• Execute tape management operations, including loading, unloading, vaulting, and reconciliation
• Manage user access and password requests through PALMS, including privileged access requests
• Perform basic UNIX/Linux system checks and execute commands using tools such as PuTTY and WinSCP
• Support SWIFT-related operations, including daily monitoring and secure file handling
• Carry out Data Centre operational tasks, including access control, environmental monitoring, and compliance checks
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities comply with security policies, audit requirements, and regulatory standards

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
• 0–2 years of experience in IT operations, service desk or infrastructure support
• Basic knowledge of Control-M scheduling tool
• Familiarity with UNIX/Linux operating systems
• Experience with monitoring tools (e.g., Helix or similar platforms)
• Proficiency in tools such as PuTTY and WinSCP
• Understanding of incident management and escalation frameworksStrong attention to detail with the ability to follow defined procedures
• Effective communication and collaboration skills
• Ability to work under pressure in a fast-paced, high-availability environment

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Benefits

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Central location in Singapore, a short walk from MRT

• A clear pathway to handling projects independently within 6-9 months
  

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

Additional Details and Requirements

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: what results have you achieved that you are proud of, what hurdles have you encountered and how have you overcome them? What lessons did you learn from the experience?

Keep it simple and personal - we want your own voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (these might include a brief written assignment to assess your critical thinking skills). 

Kindly note that only successful applicants in each round will be notified.

• Salary: $3000 - $4000 + VB

• Working location: Central

• Working hours: Normal Working Hours (Mon – Fri)

• Training Provided

Job Responsibilities:

Primary: Maintenance & Service

• Perform maintenance and servicing of automation systems (AMR, AGV, ACR, 4-Way Shuttle, ASRS).
• Troubleshoot and resolve system issues to minimize downtime.
• Carry out routine inspections and preventive maintenance.
• Monitor system performance and maintain service records.
• Manage spare parts (stock, tracking, and replenishment).
• Prepare basic reports on downtime and maintenance activities.
• Support and troubleshoot PLC, sensors, conveyors, and related systems.
• Work closely with operations team to ensure smooth system performance.
• Identify and carry out minor system improvements.

Secondary: Projects & Support (When Required)

• Support installation and commissioning of automation systems.
• Assist in warehouse automation projects and upgrades.
• Help with basic layout and workflow planning.
• Prepare and update project documentation.
• Track project timelines and costs.
• Coordinate with contractors, vendors, and stakeholders.
• Perform other duties assigned by supervisor.

Requirements:

• Diploma in Related Field (Mechanical, Electrical, Mechatronics, or related).
• Experience in equipment servicing or automation systems preferred.
• Proficient in Excel, PowerPoint, and AutoCAD.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Barry Ang Ze Xin (Reg No : R26159529)

EA Recruitment Pte Ltd

EA License No: 21C0492

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.