Total 432 module manager job vacancies in Customer Service category in Australia

Company Overview

SINGRASS is a Singapore-headquartered eco-tech companypioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafyvegetables, smart sensing, and aesthetic design to purify indoor air andenhance well-being. Our solutions contribute to the Singapore Green Plan 2030and the "30 by 30" food security vision, offering innovativeESG-aligned systems for schools, offices, hotels, and urban livingenvironments.

Key Responsibilities

As a Customer Relationship Manager at SINGRASS, you will take on a hybrid role encompassing corporate sales, account management, and ESG consulting.

The remuneration package consists of a base salary plus commission, with the basic salary ranging from 3,000 to 3,500, depending on experience and qualifications. Commission is uncapped, offering strong earning potential.

1. Sales & Business Development

• Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.
• Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client’s needs.
• Lead the end-to-end sales process including proposal, pricing, and contract closure.

2. Customer Engagement & Account Management

• Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.
• Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).
• Upsell and cross-sell system upgrades, maintenance plans, and new solutions.

3. Project & Service Coordination

• Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.
• Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.
• Ensure service delivery quality and resolve post-sales inquiries effectively.

4. Market Outreach & ESG Advocacy

• Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.
• Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.
• Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.

Qualifications & Requirements

• Minimum 3 years of experience in corporate sales, or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.
• Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.
• Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.
• Bilingual in English and Mandarin to support multilingual client base across Asia.
• Diploma or Bachelor’s Degree in Business, Environmental Science, Sustainability, or related fields.

Why Join SINGRASS?

• Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.
• Contribute to tangible ESG outcomes across industries.
• Work in a flat, entrepreneurial organization with strong regional and global growth plans.
• Enjoy uncapped commissions, performance bonuses, and a collaborative team culture.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Degree in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

Key Responsibilities

Operations & Administrative Management

• Ensure full compliance with MSF statutory requirements, including the submission of '6-monthly Returns,' SCFA Subsidy renewals, and bi-annual fire drills.
• Monitor fee collections, manage the centre’s budget, and ensure resource maximization.
• Oversee manpower deployment, maintain SOPs, manage inventory, and supervise food catering quality.

Programme & Project Management

• Design and lead engaging holiday programmes, character development workshops, and enrichment activities.

Staff Development & Leadership

• Provide on-the-job training, coaching, and mentorship to programme staff.
• Identify training needs and foster a cohesive, high-performing team environment.

Student & Family Support

• Oversee student academic progress and behavioural management; provide regular, constructive feedback to parents.
• Act as the primary bridge between the centre and families, ensuring emotional and learning support needs are met.

Marketing & Community Outreach

• Drive marketing efforts to maintain healthy enrolment rates and manage official communications.
• Liaise with schools, community agencies, and volunteers to enrich centre programmes.

Job Requirements

• Diploma / Bachelor’s Degree (preferably in Education or a related field).
• Minimum 3 - 4 years in the education industry.
• Prior experience in pre-school education or Student Care settings is highly preferred.
• Strong understanding of MSF operational requirements.
• Proven leadership and organizational capabilities.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Standard First Aid certification is an advantage.

Company Overview

Peirce Capital holds a CMS licence from the Monetary Authority of Singapore. Based in Singapore, it offers accredited and institutional investors private equity, credit, wealth planning, asset management, and advisory services with tailored solutions for long-term value creation.

Job Summary

Support fund management operations by performing administrative tasks, conducting market research, reviewing NAV reports, maintaining documentation, and assisting with KYC/AML processes to ensure compliance and efficient business operations.

Responsibilities

• Perform administrative duties including clerical tasks and managing office inventory to support smooth daily operations
• Ensure strict adherence to internal procedures and compliance policies to maintain operational integrity
• Maintain and strengthen client relationships by coordinating and supporting client visit planning
• Conduct market research and provide analytical support to management for informed decision-making
• Review and analyze periodic NAV reports to assist in fund performance monitoring
• Maintain and update fund-related and internal documentation accurately and timely
• Support cross-functional business operations to facilitate collaboration and efficiency
• Assist with KYC/AML processing and documentation to ensure regulatory compliance

Preferred competencies and qualifications

• Diploma in Business, Finance, Accounting, or related field; fresh graduates are welcome to apply
• Experience in administrative, operations, or fund management support with basic knowledge of fund operations, NAV reporting, and KYC/AML requirements
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint
• Strong organizational skills with keen attention to detail
• Effective communication and interpersonal skills in English and Chinese
• Ability to multitask and work independently in a fast-paced environment
• High level of integrity and commitment to compliance standards

Sales Manager - Service Providers, SEA (Telco, VoIP, Network)

Reporting to the Regional Director, the Sales Manager willbe responsible for the day-to-day operation of the company’s Service Providerssales in South East Asia, strategic planning and positioning, marketdevelopment, and driving multi-channel product sales in a high growthenvironment.

Responsibilities:

·      Assisting the Regional Director to achievebusiness goals and sales targets for the Service Providers market

·      Overall operations management for therecruiting, developing, and managing Service Providers to drive increasedrevenue

·      Researching, monitoring and communicating thecompetitive market landscape to Sales and Management teams

·      Providing support for new product introductionsand sales initiatives

·      Develop and drive business strategies specificto the region

Qualifications:

·      Bachelor’s degree

·      10+ years of sales experience with 5 years salesmanagement responsibility for Service Provider market development

·      Prior experience selling networking,telecommunications, and/or VOIP products and solutions to Service Providers

·      Established C-level and senior level contactswith key players in the marketplace

·      Excellent written and verbal communicationsskills

·      Advanced negotiation and sales skills

·      Ability to multi-task and work in a fast-pacedenvironment

·      Results-focused, team-oriented individual with asolid work ethic

Job Description:

- Service High Net-worth private banking clients

· Co-ordinate between the operations team in India and the relationship managers and help in processing and executing the client instructions.

· Provide day to day support to the Private Banking Relationship Managers in Singapore.

· Provide assistance to private banking clients on their day to day queries and service requests.

· Cultivate client relationships through successful client follow-up and quality service.

· Responsible for the primary and the first level of document scrutiny and ensure that there is minimal discrepancy in the documentation.

· Responsible for ensuring regulatory compliance as laid down by relevant teams/authorities at all times.

· Responsible for keeping up the service quality level (Zero errors in Documentation)

· Responsible for sending the investment forms and the client requests (including documents for the client account modification) through FCRM, OMNI Scan etc.

· Responsible for answering calls and responding to client complaint / query e mails from GPC customers across all geographies, locate their problems and provide solutions.

· Any other relevant task or duty as assigned by the Reporting Manager

Requirements:
2+ years of relevant banking experience

Our client is opening a brand-new enrichment centre and are looking for a passionate and driven Assistant Centre Manager to join our founding team.

If you enjoy working with children, thrive in a fast-paced environment, and want to grow with an expanding education brand, this is a great opportunity to make a real impact from day one.

Are you passionate about education and enjoy working in a people-focused environment?

Our client is a leading literacy-based learning organisation with over 20 years of experience. They’re looking for an Assistant Centre Manager to lead their centre teams in ensuring smooth daily operations and exceptional learning experiences for their students and parents. This is a great opportunity for someone who enjoys managing people, improving processes, and driving results in a dynamic, people-centric environment.

Key Responsibilities:

• Lead and manage centre teams in the day-to-day operations of assigned learning centres.
• Ensure teams adhere to Standard Operating Procedures (SOPs) for smooth and consistent business operations.
• Train, mentor, and coach new hires and existing team members to maintain service excellence.
• Plan and manage staff rosters to ensure sufficient manpower during all operating hours.
• Collaborate with the Customer Service team to resolve customer queries professionally and promptly.
• Work with the Enrolment team to implement enrolment strategies and meet centre enrolment targets.
• Collaborate with the Teachers Team Lead on teacher deployment and operational needs.
• Coordinate with the Business Planning team on timetable optimization and centre efficiency.
• Oversee centre administration, including payments, petty cash, and record-keeping.
• Uphold student welfare and centre standards, ensuring a safe, clean, and conducive learning environment.

Requirements:

• Diploma or higher in Business Administration/ Sales/ Marketing
• Min 2 years of experience in operations, preferably in education, retail, hospitality or other customer oriented industries
• Strong leadership, communication, and people management skills
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work both weekends and three weekdays

Safran Aircraft Engines is currently seeking a skilled and enthusiastic professional to join our team as Senior Customer Support and Program Manager (CSPM) for APAC region.

The Senior CSPM will report to the Regional Director for Customers Operations in India and Asia-Pacific within Support & Services Division, and work in transverse with the Commercial Engines Sales, Quality, Maintenance & Finance teams

He/she will have two main missions:

- 1/ Manage Customers' relationship: For Airline customers in Asia region, you will be in charge of Customers' relationship management (for both support and services) and all related business and operations. Your main objectives will be Customers satisfaction and contracts profitability.

o You will be in charge of a portfolio of Customers in Asia region:

- Singapore, Vietnam, Malaysia, Japan, South Korea, …

- With major CFM Customers such as Singapore Airlines (30aircraft), VietJet (50 aircraft – 200 to be delivered); Japan Airlines (60 aircraft), Asiana (25aircraft), …

o You will animate / coordinate in a transversal mode the Customer Team (CT), meaning all the company members in interface with the Customer to ensure a good alignment on the strategy and the communication.

o You will ensure Customer satisfaction, define and implement the customer engagement plan

o You will have ownership for meeting economic objectives defined for the year (Turnover, Profitability, Cash)

o You will also manage contracts long term profitability and contribute to profitability of future contracts, in relation with Sales. For Customers under your direct management, you will have to define a clear CFM strategy, path, actions plan, in coordination with our partner GE for the execution of the contract and the protection of its profitability.

o You will ensure that CFM meets its contractual obligations to Customers, prepare and support Entry Into Services and fleet program implementation, manage MRO performance (both in TAT and costs)

o At last, you will alert in case of difficulties or anticipated difficulties in the contract execution or for Customers' insatisfaction.

- 2/ Be GE's referent for APAC region: Under Regional Leader supervision, you will act as a point of contact for GE teams in the APAC area with the objective of ensuring that Safran's interests are taken into account and that One CFM best practices are deployed.

o In close coordination with our GE's counterparts, you own responsibility for building a trustful and demanding relationship between SAE and GE teams (Support, Services and Sales), on top of the one with Customers.

o You will support others SAE's local CSPMs, and help to build a proactive relationship with GE management, in order to be able to deal with most of topics, and avoid management escalation each time possible.

Required Qualifications and skills:

1. Proven experience of minimum 8 years as a Customer Manager or similar role in an international environment, with a passion for aviation industry.

2. Excellent project management skills, with a track record of successfully managing complex projects from start to finish.

3. Strong ability to build and maintain relationships with Customers, demonstrating exceptional interpersonal and communication skills, with appetite for business trips.

4. Highly organized and detail-oriented, with the ability to prioritize tasks effectively and meet deadlines, in high autonomy.

5. Demonstrated problem-solving and analytical skills, with the ability to think creatively and deliver effective solutions.

6. Proficiency in utilizing management software and other relevant tools to track Customer interactions and manage projects.

7. Excellent presentation and persuasion skills.

8. Bachelor's degree) in Engineering, Business Administration or a related field.

Role Overview

The Service Delivery Manager (SDM) is accountable for the end-to-end governance, delivery, and continual improvement of managed IT services across both underlay and overlay environments (network, infrastructure, cloud, and security). The SDM ensures operational excellence through disciplined process management, proactive stakeholder engagement, and alignment with ITIL, ISO, and customer governance standards.

The SDM plays a dual role, strategic partner to the customer and operational leader to internal teams driving performance, compliance, and continuous service maturity.

Key Responsibilities:

Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment.

To scrutinize trade documents and raise requests for trade transactions to be processed by Trade Services Unit, ICICI Bank Limited, India – our Outsourced Service Provider for trade transactions.

Carry out the running of the day-to-day processing for trade finance related activities such as letters of credit advising and/ or confirmation, bills discounting, bills rediscounting, import letters of credit issuance, import bills, banker’s guarantees, export bills and purchase of trade assets

Liaise with clients, RM & CSM for resolution of discrepancies raised by TSU and monitor transaction closure.

Coordinate with Service Provider, Trade Services Unit (TSU), in carrying out trade finance processing.

Ensure collection of all fees involved in Trade Finance related activities such as LC fees, participation fees, etc. and ensure proper settlement of such fees

Ensure timely and accurate application of funds for settlement of import bills and realization of export bills.

Responsible for the safe-keeping of trade finance documentation.

Responsible for scanning of facility documents in safe custody system.

Responsible for scanning AML/ KYC documents, relating to on boarding banks, to COPS for doing AMLOCK checks.

Maintain close communication with internal customers such as Corporate and Institutional Banking, Credit & Compliance, Treasury, Finance, etc.

Assist in providing ad-hoc MIS and regulatory reporting

SOX attester performing testing and walkthrough activities annually.

Any other relevant task or project as assigned by the Reporting Manager

Minimum 1 year of relevant banking experience

Our client, a well-established MNC is seeking for a Customer Service Manager ( Call Centre ) - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 150 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• East area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Customer Success

• You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
• Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
• Send weekly order reminders and communications to customers via WhatsApp API
• Consolidate, amend, and adjust customer orders on a weekly ordering cycle
• Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
• Proactively resolve issues to maintain high customer satisfaction and retention

Operations

• You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
• Work directly with the Head Chef to monitor:
• Food quality and consistency
• Inventory levels and stock planning
• Kitchen workflow and team readiness
• Coordinate with suppliers to ensure:
• Timely delivery of raw materials
• Correct quantities and specifications ordered
• Identify and source new suppliers to improve quality, reliability, and pricing
• Collaborate with the Accounts team to ensure accurate recipe costing and margin control
• Work with the kitchen team to ensure meals are:
• Correctly packed
• Clearly labelled
• Properly sorted for delivery and dispatch

Logistics & Delivery Coordination

• You will ensure that customer expectations are met through tight coordination with logistics partners.
• Work closely with the Logistics Team / delivery partners to:
• Communicate customer-specific delivery requests and instructions
• Update changes arising from order amendments or special requests
• Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
• Monitor delivery performance and proactively resolve delivery-related issues
• Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer-facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions-oriented, and operationally sharp

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599