Total 107 front end developer job vacancies in Customer Service category in Australia

Front Desk / Guest Service Officer (Serviced Apartment)

Location: River Valley

Working Hours: 8-hour shift (rostered)

Working Days: 5–6 days/week

Salary: $2,000 – $2,500 (depending on experience)

Responsibilities

• Handle check-in and check-out of guests
• Attend to guest enquiries and provide assistance
• Manage bookings, calls, and basic administrative tasks
• Coordinate with housekeeping to ensure room readiness
• Ensure smooth daily operations of the residence
• Maintain cleanliness and presentation of front desk area

Requirements

• With relevant working experience
• Basic computer skills
• Able to work shifts, weekends, and public holidays

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company Overview
Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.
To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com

Role Summary
We have a fantastic opportunity for an End User Support Analyst to join our team in the APAC region based out of Singapore. The person in this role will work as part of the Global IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application, and its use in the business. A key skill we require from the candidate is for them to be customer-centric with a desire to learn and develop a career in technical service delivery.

This role is an office-based role, and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work and be on call on a rotational basis 1 out of 4 weeks, this includes the weekends. This is all factored into the salary provided.

What you will be doing

• Working within the End User Support team, you will be a key point of contact for End User incidents & service requests.
• Helping to triage, taking ownership, trouble shooting and liaising with other IT teams to resolve and manage user expectations.
• Creating and maintaining accurate knowledge documentation quarterly.
• Execute all tickets and requests utilising best practices, adoption, and utilisation of technology, applications, and services.
• Working with the End User Support Lead to identify trends and spot potential problems.
• Improving and iterating on service support provision to the office.
• Ensuring computers, printers, and other peripherals are operational.
• Providing support with hardware and software maintenance.
• To fulfil additional / ad hoc duties as needed to meet the needs of the business.

What we are looking for
Experience & Knowledge

• Previous experience within an IT Support role.
• Customer-oriented, with a passion for delivering excellent service and for continuous improvement of services.
• Excellent communication skills, able to provide technical support over the telephone, Chat or face-to-face to a global audience.
• Professional manner with a strong work ethic.
• Good problem-solving skills, with a solution-focused approach.
• Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
• Ability to multitask effectively during busy times and remain calm during stressful situations.
• A team player who can work within a framework of procedures and policies.
• Self-motivated and able to use initiative.
• Knowledge and experience with products within the Microsoft Office 365 suite.
• Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive, Intune, and Exchange would be advantageous.
• Knowledge and experience in Active Directory administration, including user maintenance, and configuring PCs and groups.
• Mobile Device Management.
• Able to learn quickly and work within a fast-paced environment.
• Desire to learn and to undertake on-the-job training and continuous personal development.
• Flexible and willing to work outside of the core hours when necessary.
• There will be some travel involved to offices globally.

Skills

• Knowledge/experience of the following are required:
• Active Directory, Exchange (both on-prem and O365)
• VMware
• MS Office standard workloads (EO, EoP, Office, PowerPoint)
• Apple hardware & OS (Mobiles/Mac’s)
• HP Hardware
• Multi-Factor Auth setup (MS MFA, DUO)
• MS Intune
• Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
• Windows 11
• iOS and Android support
• ITIL V3 or Above

Knowledge/experience of the following are advantageous:

• ServiceNow ITSM tool
• VMware
• CUCM
• CCST or Networking skills

Special requirements

• The successful candidate will be expected to participate on an on-call rota for out of hours (the Global End User Support team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

A dynamic and friendly language centre based in Novena is looking for a front desk / receptionist. He or she is customer-oriented and able to pay attention to details and provide support to customers and teachers.

Role:

• Handle clients inquiries (walk-in, phone, email...)
• Resolve issues and escalate issues as required (claims, schedule conflicts, last minute cancellations)
• Welcome students and parents
• Prepare classrooms between lessons
• Working Sat 8.45am to 5.30pm. $11 per hour

Requirements:

• 1st experience as in customer service, sales or receptionist, preferrably in education/tuition/school
• Good presentation and customer-oriented
• Comfortable with clients face to face and over the phone
• Dynamic, self-driven, professional and reliable
• Proficient with Office, email

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Front Desk Customer Service Officer
• Working Location: Orchard/ Novena (near MRT)
• Working Hours: 5.5 Days, Mon – Fri (10am – 8pm), Sat (10am – 5pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle incoming calls and enquiries, provide accurate information to patients in a friendly and professional manner.
• Manage patient registration, update personal details, and maintain proper filing/ records.
• Scheduling of patient appointments.
• Perform cashiering duties, process payments, and issue receipts accurately.
• Support dispensary operations by preparing/ dispensing clinic products and medications.
• Maintain inventory by sorting, counting, replenishing stock, and ensuring the dispensary area remains clean and organized.
• Assist with purchase orders and delivery orders, including receiving items and supporting stock take activities.

APPLY NOW!!!

• Minimum GCE O-Level.
• Prior experience in a clinic, receptionist, cashier, or similar customer-facing role preferred.
• Good interpersonal and communication skills.
• Able to multitask, work independently and as part of a team, and perform well in a fast-paced environment.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81949 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Medical Aesthetic Clinic
• Position Title: Front Office/ Customer Service Officer
• Working Location: Orchard
• Working Hours: 5 Days per week (10am – 8pm) – Sunday closed
• Salary Package: Basic Salary + Incentives + AWS + VB
• Duration: Permanent

Key Responsibilities

• Build relationships with walk-in and returning customers by understanding their preferences and offering tailored recommendations.
• Promote suitable treatments, products, and packages to drive upselling, cross-selling, and long-term customer retention.
• Respond to customer enquiries, confirm appointments and follow up for future bookings or purchases.
• Support outlet operations by assisting with daily transactions, maintaining a clean and inviting environment.
• Stay informed on product and treatment offerings to provide persuasive suggestions.
• Handle cashiering duties, including petty cash management and daily reconciliation, with accuracy and accountability.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum GCE N-Level.
• At least 1 year of relevant experience, preferably in a beauty, wellness, or healthcare environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79074 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for supporting and maintaining the organisation’s infrastructure and end-user systems across facilities (e.g., Support Centre, District Offices, and Distribution Centres). The role ensures operational reliability, supports incident resolution, and implements improvements in infrastructure performance, as well as collaborates with cross-functional teams to support infrastructure planning, upgrades, and operations, while maintaining service standards and compliance with IT governance and security protocols.

This role is based in Tampines.

Key Responsibilities

• Drive resolution of infrastructure and operations incidents; perform root cause analysis, provide timely updates during downtime, and coach employee in resolving technical issues.
• Oversee and support end-user hardware/software deployment, system upgrades, and maintenance routines.
• Monitor system and equipment performance, including testing, performance tuning, and optimisation of hardware/software components, to ensure availability, stability, and alignment with SLAs and KPIs.
• Conduct scheduled audits, tests, and security checks to maintain compliance; ensure adherence to IT security standards, regulations, and protocols; support implementation and monitoring of cybersecurity practices.
• Manage migration and implementation of infrastructure changes in accordance with design specifications.
• Develop and maintain SOPs, service documentation, dashboards, and performance benchmarks (SLAs/KPIs).
• Recommend process improvements and pilot new tools/solutions to enhance IT support capabilities and user satisfaction.
• Participate in infrastructure project planning, resource scoping, and execution coordination; assess project plans for dependencies, risks, and budgetary needs; align operations with project timelines and service agreements.
• Gather usage data and support capacity planning initiatives.

Qualifications

• At least a Diploma in Information Technology, Engineering, or related field.
• 5 years of experience in IT infrastructure, end-user support, or system operations roles.
• Good understanding of enterprise IT infrastructure components including networks, servers, and endpoint devices.
• Experience with system performance monitoring tools, asset management, and incident tracking systems.
• Familiarity with ITIL framework and SLA/KPI tracking is a plus.
• Excellent troubleshooting, communication, and service delivery skills.
• Able to support flexible hours, including nights, weekends, and public holidays (on-call).

Location: Loyang Lane

Duration: ASAP till 31st Dec 2026

Working Hours: Mon - Fri, 8am - 5pm

Salary: Up to $4000

Job Responsibilities:

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP-S4 Hana (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in SAP - S4 Hana (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

Job Requirements:

• Minimum 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Excellent communication skills, both written and verbal
• Ability to work in a very fast-paced environment with a high degree of accuracy
• Ability to effectively multi-task and manage multiple competing priorities
• Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

Job Title: Restaurant Front of House

Location: Southern Singapore
Salary Package: $2,500 - $3,100 per month (Base)
Total First-Year Potential: Up to $3,800+ per month (including allowances, OT, and bonuses)

Start your journey with a Welcome Bonus: Receive a bonus equivalent to 1-2 months of your base salary upon successful confirmation. A little extra to say "thank you" for joining the team.

The Day-to-Day (What You’ll Actually Be Doing)

• The First Impression: Greeting guests as they arrive, making them feel at home, and guiding them through the menu if they have questions.

• Running the Floor: Taking orders accurately, serving food and drinks, and checking in on tables to make sure everyone has what they need.

• Setting the Stage: Making sure the dining area and service stations are clean, stocked, and looking sharp before service starts.

• Solving Problems: Handling guest requests and special requests with a calm and positive attitude, whether it is a dietary need or a birthday surprise.

• Behind the Scenes: Helping with table reservations over the phone and email, plus pitching in with daily operational tasks to keep the team organized.

Who We Are Looking For

• Experience: At least 2 years in a Food & Beverage service role. You know the pace and you know the basics.

• The Right Attitude: You are guest-oriented and actually care about the details (the little things make a big difference here).

• Flexibility: You are comfortable with rotating shifts, that means mornings, afternoons, evenings, weekends, and public holidays. (Yes, there are night shift allowances for late finishes, and travel claims if you are working outside of public transport hours).

• Environment Note: This venue permits smoking. Team members are allowed to wear masks while working to stay comfortable.

The Schedule

• 5-day work week. 

• Rotating shifts to keep things fair.

EA Personnel R22110043 Tan Eng Kang

EA License 21C0430 A Dreamworks Company Pte Ltd

Job Description

• Industry/ Organization Type: Medical Aesthetic Clinic
• Position Title: Front Office/ Customer Service Officer
• Working Location: Orchard
• Working Hours: 5 Days per week (10am – 8pm) – Sunday closed
• Salary Package: Basic Salary + Incentives + AWS + VB
• Duration: Permanent

Key Responsibilities

• Build relationships with walk-in and returning customers by understanding their preferences and offering tailored recommendations.
• Promote suitable treatments, products, and packages to drive upselling, cross-selling, and long-term customer retention.
• Respond to customer enquiries, confirm appointments and follow up for future bookings or purchases.
• Support outlet operations by assisting with daily transactions, maintaining a clean and inviting environment.
• Stay informed on product and treatment offerings to provide persuasive suggestions.
• Handle cashiering duties, including petty cash management and daily reconciliation, with accuracy and accountability.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum GCE N-Level.
• At least 1 year of relevant experience, preferably in a beauty, wellness, or healthcare environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79074 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Key Responsibilities

Service Management

• Oversee day-to-day delivery of customer and workplace IT services across the region.
• Ensure timely resolution of incidents, requests, and escalations for end-user computing.
• Monitor service performance, analyze metrics, and implement continuous improvements.
• Ensure adherence to ITIL practices and corporate service management standards.

Team Leadership

• Lead, mentor, and develop onsite support teams across multiple countries.
• Drive a collaborative, high-performance team culture with a focus on innovation and quality.
• Partner with HR for hiring, training, and ongoing career development initiatives.

Customer Satisfaction

• Act as the primary regional contact for business stakeholders and end-users.
• Conduct regular feedback sessions to assess satisfaction and identify improvement areas.
• Develop and implement strategies that uplift CSAT and user engagement.

Business Continuity

• Develop and maintain business continuity plans for regional IT operations.
• Manage critical incidents and escalations, ensuring swift and effective resolution.
• Ensure compliance with security policies and disaster recovery procedures.

Project Management

• Lead regional IT infrastructure and workplace technology upgrade projects.
• Collaborate with global teams to align with enterprise standards and strategies.
• Manage project budgets, resources, and timelines to deliver successful outcomes.

Vendor Management

• Manage relationships with external vendors and service providers.
• Oversee contract negotiations and ensure service performance meets expectations.
• Optimize vendor delivery for cost-effectiveness and reliability.

Reporting & Documentation

• Prepare regular reports on KPIs, team performance, and customer satisfaction.
• Maintain accurate documentation of processes, SLAs, and operational procedures.

Customer Relationship Management

• Manage regional customer stakeholders and run weekly/monthly governance meetings.
• Present performance updates, highlight improvement opportunities, and drive innovation initiatives.

Job Requirements

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Minimum 10 years of experience in IT service management, especially in end-user computing/workplace services.
• Demonstrated experience managing teams across multiple sites or countries.
• In-depth knowledge of ITIL frameworks; ITIL certification required.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience with project management tools and methodologies.
• Familiarity with modern workplace technologies and service trends.

You Make It Great! Great People Great Family.

At McDonald's®, we love bringing people together. People who can light up the room with their sunny personality, conquer challenges with a cool can-do spirit, and make everyone feel at home in a team. Just like you. You're gonna be great here!

As a Service Crew, you will

• Be the face of McDonald's
• Be part of a friendly service team
• Greet and serve customers in a fast and friendly manner
• Learn about food preparation and customer service
• Ensure that the restaurant is clean

We are looking for people who have

• High energy and a strong passion for delighting customers
• Fun and cheerful personality
• A great SMILE
• The ability to serve customers in a fast and friendly manner
• Willingness to work shift hours, weekends and public holidays

The LN APAC IT Support team is responsible for ensuring that the computer users across the Live Nation Entertainment APAC region can work effectively and continuously by providing desktop and workplace IT support services aligned with business need and expectation.

Working closely with the wider IT groups, the IT Support Specialist/ End User Support Engineer will be expected to respond to requests for assistance from internal users, via multiple channels, ensuring that requests are managed in a professional and timely manner.

An IT support ‘all-rounder’ primarily providing hardware and software support and being the first point of contact for general IT assistance and advice to all Live Nation companies, offices, venues and events located in Asia. The role is based in our Singapore office but will require travel to other locations and LN businesses across Asia from time to time, contributing to the successful delivery of the wider LNE IT framework.

RESPONSIBILITIES & REQUIREMENTS

Our new End User Service Engineer will join our existing APAC IT team to provide onsite and remote support and solutions to the Asia staff base, including:

• Proactive support and regular patching and maintenance of laptop fleet, from upgrades to installations and repair.
• Manage support requests from end users for Windows and Mac based computers in a timely and measurable manner.
• Manage IT Onboarding & Offboarding activities for all Asia based LNE staff, including Active Directory & O365 Email account setup and laptop builds.
• Advise end users on policy and best practice particularly in the retention of data, email and Internet usage and application of desktop software.
• Perform operational and maintenance activities on data networks, printers, conference rooms and other hardware and systems in accordance with procedures provided by the relevant team Manager.
• Complete all relevant administration tasks such as updating and closing ZenDesk tickets, call logging, escalation procedures and documentation.
• Support of Device, Software and Security Management tools such as Tanium, Intune, JAMF and BitLocker.
• Be the local technical resource, conducting training for end users and promoting self-service tools.
• Complete various project led technical duties as required.

TECHNICAL SKILLS

• 5+ years of previous experience in a similar service desk, end user / desktop support role with excellent trouble shooting skills.
• Demonstrated technical competency with hardware and software builds & maintenance of desktops & laptops including Windows OS & Mac installs.
• Wide range of demonstrable technical knowledge including operating systems, desktop applications (Windows 10&11, MS Office/Office 365 & Exchange and Mac OS X, 13,14,15).
• Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange Administrator tasks.
• A good understanding of VPN, RDP, OWA and other 'remote working' tools.
• General understanding of IP networking and data infrastructure, including wireless network solutions.
• Previous experience managing support requests in an IT Service Desk Ticketing platform such as ZenDesk.
• Experience supporting cloud-based solutions including Office 365, Box, Slack, Teams, Zoom etc.
• Microsoft engineer qualification and Apple certification would be beneficial.

PERSONAL ATTRIBUTES

• A positive attitude, with drive for achievement and continuous improvement.
• Self-motivated, enthusiastic and confident, demonstrating ownership of tasks.
• A ‘team player’ who supports other team members and the wider business in achieving set goals.
• Customer focused with a professional, courteous and friendly manner.
• Flexibility to deal with shifting priorities, tight timelines and high pressure demands.
• Accurate, organised & thorough with a methodical approach to problem solving.
• Can manage escalated issues with a strategic and solution-oriented approach.
• Ability to learn, understand and apply new technologies in a timely manner.
• Excellent communicator with proven ability to create/present reports and documentation to the team and senior management.
• Able to travel to support regional offices and projects when required.

HiArt is currently seeking a Full-Time Receptionist to join our team!

Key Responsibilities:
- Greeting and assisting walk-in customers
- Managing phone and email inquiries in a timely and professional manner
- Handling course fee collection and end-of-day closing procedures
- Assisting with student enrollment processes
- Providing support for daily center operations
- Undertaking additional administrative tasks as directed by the supervisor

Qualifications & Experience:
- Demonstrated strong interpersonal skills with the ability to engage effectively with individuals at all levels
- Exceptional people management abilities and a strong team player
- Dedication to providing excellent customer service
- Outstanding verbal and written communication skills
- Possesses a polite and pleasant demeanor
- Capability to travel to different locations as required
- Required Language : English and Mandarin
(Good verbal communication skills in Mandarin to correspondence in all feedback and queries of Chinese speaking customer)

Benefits:
- On-the-Job Training
- Annual Leave
- Medical Leave
- Commission
- Growth & Promotion Opportunities

Positions available: 2
Work locations: Tiong Bahru or Novena

Working Days and Hours:
- Tuesday to Sunday (5.5 days work week)
- 44 hrs

MUST be able to work on Weekends 9am-6pm.

For quicker replies,kindly forward updated resume to hr@hiart.com.sg

Responsibilities

• Deploy, configure, and maintain IoT devices (e.g., printers, multifunction printers, smart board, digital signage).
• Manage device onboarding, provisioning, firmware updates, and decommissioning.
• Work with vendor and internal teams to configure network printing, printer drivers, and print queues.
• Maintain asset inventory and documentation for all IoT devices.
• Provide Level 2/3 technical support for IoT-related issues for Workplace Technologies - EUS
• Diagnose hardware, connectivity and application-level problems.
• Diagnose and resolve printer hardware issues (jam, fuser, roller, feeder, toner system, etc.).
• Handle software-related printer issues including driver conflicts, print spooler errors, and connectivity problems.

·       Work with vendors and internal teams to resolve complex device issues.

Skills/Requirement

• Diploma or Degree in Information Technology, Computer Engineering, or related field.
• Experience with IoT device deployment, endpoint management, or field engineering.
• Strong troubleshooting skills in hardware, networking, and platform integration.
• Experience with device management platforms (e.g., Azure IoT Hub, Intune, Meraki, Aruba).
• Knowledge of cybersecurity best practices for IoT devices.
• Proven experience as a Printer Technician / Printer Specialist / IT Support Technician.
• Strong hands-on expertise with printer hardware (laser, inkjet, MFDs).
• Familiarity with printer management tools (e.g., PaperCut, UniFLOW).
• Knowledge of Windows print server, printer drivers, and network protocols (TCP/IP).

·       Ability to document processes and communicate clearly with non‑technical users.

Interested candidates, who wish to apply for the above position, please send in your resume to: kellyitsg@persolapac.com

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer ServiceAdvisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients.While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599