Total 25 engineering job vacancies in Customer Service category in Australia

• MNC Company
• Basic $2200 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Responding to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement
• To trouble-shoot and repair any system abnormality during maintenance service call at the customers’ premises
• To supervise and control sub-contractors’ work quality for maintenance work and to render technical support to the other departments’ staff
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec in Electronics and/or Electrical Engineering or relevant
• Possess minimum 1 year of experience in service and maintenance of alarm, card access and CCTV systems

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3700 - $5000 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East / On-site
• Working hours : Normal working hours

Job Responsibilities:

Technical Service & Maintenance:

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Diagnose hardware/software faults, identify root causes, and recommend solutions.
• Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls).

Client Support & Training:

• Provide technical support and onsite training on Operation & Maintenance Manuals (OMM).
• Maintain strong client relationships, particularly with site engineers.
• Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines.

Documentation & Reporting:

• Complete detailed service reports after each servicing/e-call.
• Submit weekly/monthly reports on work activities, progress, and remedial actions.
• Maintain accurate filing, documentation, and tracking of all service records.

Site & Contractor Management:

• Monitor and manage contractor activities to ensure adherence to safety/operational procedures.
• Review site "Events and Actions," implementing corrective measures as needed.
• Plan, execute, and update daily work schedules.

Safety & Compliance:

• Strictly follow data center safety rules, regulations, and quality standards.
• Ensure all work activities comply with occupational safety guidelines.
• Support ad-hoc tasks assigned by superiors

Job Requirements:

• Minimum Diploma/Degree in Mechanical Engineering or equivalent with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

My client:

My client is a well-established technology company building large-scale, consumer-facing digital platforms used by millions of users globally. The team is highly engineering-driven, with strong emphasis on system reliability, automation, and operational excellence. This role offers the opportunity to work on production-critical systems, collaborate closely with backend and platform engineers, and take real ownership of reliability and infrastructure in a fast-moving, high-impact environment.

Job Responsibilities:

• Ensure high availability and reliability of production systems supporting large-scale online services.
• Own core operational functions including resource management, incident response, capacity planning, monitoring, and reliability improvements.
• Review system and infrastructure designs, proactively identifying potential reliability and scalability risks.
• Analyze system bottlenecks and structural weaknesses, and lead optimization initiatives to improve stability and cost efficiency.
• Participate in 24/7 on-call rotations, responding quickly to production incidents and driving root cause analysis.
• Continuously improve operational processes through automation, reducing manual intervention and operational overhead.

Job Requirements:

• Bachelor’s degree in Computer Science or a related technical field.
• Proficiency in Python, Go, or Shell scripting, with the ability to independently build tools or platforms.
• Solid experience with cloud infrastructure; exposure to multi-cloud or hybrid environments is a plus.
• Strong fundamentals in Linux systems, networking, load balancing, and high-availability / disaster recovery design.
• Hands-on experience operating or supporting large-scale web services in production environments.
• Self-motivated, responsible, and comfortable working in a fast-paced, reliability-critical environment.

What They Offer

• A large-scale, production-grade technical environment supporting high-traffic, consumer-facing platforms.
• A stable yet fast-evolving engineering environment with long-term technical depth and learning potential.
• Close collaboration with experienced engineers in a flat, open, and execution-focused team culture.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037

• Well Established Company
• Basic $2800 - $4000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression\
• Working location: Gul Circle (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Required to work within the Company workshop where there is no outdoor repair
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful
• Possess Class 3 driving license is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Basic $2200 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Responding to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement
• To trouble-shoot and repair any system abnormality during maintenance service call at the customers’ premises
• To supervise and control sub-contractors’ work quality for maintenance work and to render technical support to the other departments’ staff
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec in Electronics and/or Electrical Engineering or relevant
• Possess minimum 1 year of experience in service and maintenance of alarm, card access and CCTV systems

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3700 - $5000 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East / On-site
• Working hours : Normal working hours

Job Responsibilities:

Technical Service & Maintenance:

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Diagnose hardware/software faults, identify root causes, and recommend solutions.
• Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls).

Client Support & Training:

• Provide technical support and onsite training on Operation & Maintenance Manuals (OMM).
• Maintain strong client relationships, particularly with site engineers.
• Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines.

Documentation & Reporting:

• Complete detailed service reports after each servicing/e-call.
• Submit weekly/monthly reports on work activities, progress, and remedial actions.
• Maintain accurate filing, documentation, and tracking of all service records.

Site & Contractor Management:

• Monitor and manage contractor activities to ensure adherence to safety/operational procedures.
• Review site "Events and Actions," implementing corrective measures as needed.
• Plan, execute, and update daily work schedules.

Safety & Compliance:

• Strictly follow data center safety rules, regulations, and quality standards.
• Ensure all work activities comply with occupational safety guidelines.
• Support ad-hoc tasks assigned by superiors

Job Requirements:

• Minimum Diploma/Degree in Mechanical Engineering or equivalent with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Responsibilities:

1. Standards Development & Governance:

• Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
• Lead the annual store assessment and grading program to measure compliance and performance.
• Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.

2. Performance Management & Business Excellence:

• Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
• Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.

3. Technical & Operational Readiness:

• Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
• Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
• Special tooling and diagnostic equipment.
• Facility suitability and workshop layout.
• Technician skills and training needs.
• Manpower planning and technical documentation.
• Collaborate closely with the Engineering & Technical Support team to conduct these assessments.

4. Training Support:

* Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.

Qualifications and Experience:

* Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.

* Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.

* Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).

* Strong analytical skills with experience and root-cause investigation.

* Excellent knowledge of workshop operations, parts logistics, and technical service requirements.

* Experience with DMS and other aftersales IT systems is essential.

* Project management experience is highly desirable.

Position Summary

This role focuses on front desk coordination and general office administration.

Work Location: 5 Jalan Samulun
Working Hours: 7.30am to 5.00pm (morning transportation provided)

Tasks and Responsibilities

Front Desk & Reception

• Welcome clients and visitors in a professional and courteous manner
• Handle incoming phone calls and emails, and direct enquiries to the appropriate departments or personnel
• Manage incoming and outgoing mail, courier arrangements, and deliveries
• Coordinate meeting room bookings and ensure reception and meeting areas are clean and well-maintained

Administration & Office Operations

• Manage office and pantry supplies, including stationery, refreshments and replenishment of inventory  
• Provide administrative support for onboarding and coordination activities
• Arrange refreshments for meetings and events, and coordinate the purchase of hampers or condolence flowers when required
• Assist with billing administration, payment tracking, and simple procurement activities
• Support the coordination and setup of meeting rooms, company events and internal activities  
• Perform other administrative, coordination and ad-hoc duties as assigned from time to time

Job Requirements

• Proficient in MS Office and general computer skill
• Responsible, punctual, and able to work independently or with minimal supervision

.

Customer Service Officer (Logistics)

We are looking for a Customer Service Officer to join our team. The ideal candidate should possess a positive attitude, be responsive, eager to learn, and able to work effectively in a fast-paced environment. This role requires strong communication skills, attention to detail, and the ability to work closely with customers, drivers, and internal teams to ensure smooth daily operations.

Job Responsibilities

• Serve as the main point of contact for customers regarding sales inquiries, service requests, and delivery-related matters, while providing excellent customer service and building strong customer relationships.
• Communicate proactively with customers regarding delivery arrangements, updates, and any service-related issues while managing customer expectations professionally.
• Process customer orders accurately and coordinate order fulfillment closely with drivers and the operations team to ensure timely delivery.
• Update and maintain accurate records of customer orders, delivery schedules, and operational information within internal systems.
• Manage a fleet of drivers on daily delivery operations, monitor delivery progress, and handle any operational or performance-related issues that may arise.
• Work closely with team members across departments to ensure smooth coordination and efficient day-to-day operational execution.
• Support the team in resolving customer issues, delivery challenges, and operational exceptions in a timely manner.

Requirements

• Prior experience in customer service, logistics coordination, supply chain operations, freight forwarding, or related industries is preferred.
• Strong communication and interpersonal skills. Candidate must be able to communicate effectively in both English and Mandarin.
• Ability to manage multiple tasks in a fast-paced operational environment.
• Good problem-solving skills and ability to manage customer expectations professionally.
• Proficient in Microsoft Excel and logistics management systems.
• Able to work independently while coordinating effectively with multiple stakeholders including customers, drivers, and internal teams.
• Strong teamwork and collaboration skills, as the role requires close coordination with colleagues to ensure smooth operations.
• Candidate is required to work on a rotational schedule on weekends and public holidays. Compensation will be provided accordingly.

Salary & Benefits

Salary will be commensurate with experience and qualifications.

Overview

As a Service Technician, you will assist the Operation Manager in ensuring the smooth operational performance of machinery and equipment, which are critical to the ongoing success and efficiency of business operations.

Job Description:

1) Conduct routine inspections of machinery and equipment.

2) Diagnose faults and malfunctions in the systems.

3) Perform repairs and replacing defective parts.

4) Carry out preventive maintenance to ensure high reliability of systems.

5) Provide technical support and advice to the users of the equipment.

6) Document processes and maintaining service records.

7) Ensure compliance with industry safety and quality standards.

8) Inspect and assess the functionality of mechanical systems and components.

9) Understand and implement complex technical manuals and diagrams.

10) Utilize a variety of tools and equipment for repair and maintenance tasks.

11) Collaborate with other technical staff to ensure comprehensive service coverage.

12) Update job knowledge by participating in educational opportunities and reading technical publications.

13) Providing all administrative support when required.

Requirements:

1) Diploma in mechanical, electronic, or similar fields is highly advantageous..

2) At least 3 years of experience in the Lift & Escalator industry.

3) Proficient in Microsoft Office (Word, Excel, PowerPoint).

4) Proven experience in a similar role, demonstrating hands-on proficiency with industry-specific systems.

5) Strong problem-solving skills and attention to detail.

6) Excellent interpersonal and communication skills to effectively convey information to customers and team members.

We are looking for a receptionist to be responsible for being the face of the office - greeting clients and visitors and general admin duty. You will be in charge of contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.

The candidate will need the following:

• Flexibility is essential, as well as a willingness to assist with tasks.
• Help solve unforeseen problems, answer queries etc.
• Good communication is an essential attribute as we will supporting an office of various nationalities.

ROLES & RESPONSIBILITIES

• Managing the reception, answering incoming calls, and transferring calls to relevant personnel appropriately
• Attending to walk-in customers and directing them to the relevant staff.
• Meet and greet visitors and notify appropriate staff of their arrival.
• Maintaining reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms).
• Some Administrative work & Data entry and updating databases.
• Handle courier, postal, and dispatch activities.
• Assist management with basic admin tasks.
• Handle day-to-day office administration.

Duties and Responsibilities:

• Inspect, diagnose, repair, troubleshoot electrical systems in vehicles / equipment.

• Support preventive maintenance to minimize downtime and extend vehicle lifespan.

• Read and interpret wiring diagrams, schematics, and technical manuals.

• Ensure compliance with safety standards, environmental regulations, and policies.

• Provide assistance to customers, and fellow technicians when required.

• Able to perform or undertake mechanical repairs as well to support repairs necessary for customer’s equipment.

• Communicate well, truthfully.

• Diligent, takes initiative, and willing to work extra hours to resolve customer needs.

Requirements:

• Hands-on knowledge of vehicle / equipment maintenance. Ability to follow process and guidance.

• At least 2 years hand-on on vehicle / equipment maintenance. Ability to handle data recording for maintenance scope carried out.

• Minimum technical certifications or diploma. Class 3 Singapore diving license.

• Knowledge to use hand tools and safety.

• Class 4 driving license, forklift, welding skills, basic computer skills are good to have.

My client:

My client is a well-established technology company building large-scale, consumer-facing digital platforms used by millions of users globally. The team is highly engineering-driven, with strong emphasis on system reliability, automation, and operational excellence. This role offers the opportunity to work on production-critical systems, collaborate closely with backend and platform engineers, and take real ownership of reliability and infrastructure in a fast-moving, high-impact environment.

Job Responsibilities:

• Ensure high availability and reliability of production systems supporting large-scale online services.
• Own core operational functions including resource management, incident response, capacity planning, monitoring, and reliability improvements.
• Review system and infrastructure designs, proactively identifying potential reliability and scalability risks.
• Analyze system bottlenecks and structural weaknesses, and lead optimization initiatives to improve stability and cost efficiency.
• Participate in 24/7 on-call rotations, responding quickly to production incidents and driving root cause analysis.
• Continuously improve operational processes through automation, reducing manual intervention and operational overhead.

Job Requirements:

• Bachelor’s degree in Computer Science or a related technical field.
• Proficiency in Python, Go, or Shell scripting, with the ability to independently build tools or platforms.
• Solid experience with cloud infrastructure; exposure to multi-cloud or hybrid environments is a plus.
• Strong fundamentals in Linux systems, networking, load balancing, and high-availability / disaster recovery design.
• Hands-on experience operating or supporting large-scale web services in production environments.
• Self-motivated, responsible, and comfortable working in a fast-paced, reliability-critical environment.

What They Offer

• A large-scale, production-grade technical environment supporting high-traffic, consumer-facing platforms.
• A stable yet fast-evolving engineering environment with long-term technical depth and learning potential.
• Close collaboration with experienced engineers in a flat, open, and execution-focused team culture.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Responsibilities:

• Supervise and perform fault diagnosis, trouble shooting and maintenance of power system/component in workshops and on-board vessels
• Lead a team of electricians to complete CM and PM tasks in safe and timely manner
• Ensure the safety and welfare of the team members being assigned
• Liaise with client and subcontractors pertaining to maintenance programs
• Partner with SRM to ensure delivery of project milestones

Requirements:

• Diploma or Degree in Electrical & Electronics Engineering
• Experience in power engineering and maintenance of electrical components
• Knowledge in reading electrical circuit diagram.
• Experience in testing/calibration of high/low voltage equipment or fault analysis
• Knowledge in both electrical/electronic system
• Experience in DC system preferred
• Able to lead and manage a small team to complete jobs assigned
• Able to motivate and create a positive working environment and culture in the department
• Willing to work in Changi area
• Able to work in outdoor environment-heat, grease, dust
• Those with no prior experience are also welcomed to apply
• Only Singapore Citizens need apply

Other Information:

• Location: Changi
• Transport provided at or nearby: Jalan Bahar, Pioneer MRT, Boon Lay MRT, Lakeside MRT, Jurong West & East, Jalan Bukit Merah, Choa Chu Kang MRT, Bukit Panjang Plaza, Woodlands, Sembawang MRT, Yishun MRT, Bishan MRT, Ang Mo Kio MRT, Hougang Ave 8, Sengkang Square, Punggol Central, Pasir Ris MRT, Tampines MRT, Tanah Merah MRT
• 5 days work week
• Working Hours: 7.45am-5pm