Total 113 command center analyst job vacancies in Customer Service category in Australia

Responsibilities:

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to the contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the Contact Center Manager (CCM).

Job Responsibilities
Team Management & Operations

• Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met.
• Provide coaching, feedback, and support through regular performance review.
• Manage customer complaint and resolve team-level escalations.

Reporting & Performance Monitoring

• Track and manage all reports on team performance.
• Identify trends and suggest process improvements.

Administrative & Ad Hoc Tasks

• Assist in administrative tasks, internal and external communications.
• Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.

Job Requirements

• Minimum 2 years' experience as a Team Leader in a contact center environment.
• Diploma qualification in any discipline.
• Excellent leadership and communication skills.
• Proficient in Microsoft Office.
• Open to work on weekend or public holiday.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Description:

We are looking for a highly skilled and motivated Application Support Analyst to support Retail Applications at our client’s. In this role, you will serve as a critical bridge between our technical teams and our Japanese-speaking stakeholders, ensuring the stability, performance, and reliability of our software applications. You will work in a fast-paced environment, handling complex technical issues while driving continuous improvement across our support and operations functions.

• Provide Tier 2+ application support for production systems, acting as an escalation point for complex technical incidents and service requests
• Triage, investigate, and resolve application issues by analysing logs, querying databases, and collaborating with development and infrastructure teams
• Facilitate requirements discussions and translate specifications and communicate technical concepts in both ENGLISH and JAPANESE with stakeholders in Japan who communicate solely in JAPANESE.

• Write, review, and maintain Java-based scripts or tools to automate support workflows, diagnostic processes, and operational tasks
• Perform data analysis using SQL to investigate application behaviour, identify trends, and support root cause analysis
• Adhere to and champion ITIL best practices, including:
• Incident Management — ensuring timely response, escalation, and resolution
• Problem Management — leading root cause analysis and implementing permanent fixes
• Change Management — reviewing and coordinating application changes to minimise risk
• Monitor application health and performance using tools such as Splunk, or equivalent observability platforms, proactively identifying and addressing anomalies before they impact end users
• Collaborate closely with software engineering, DevOps, and product teams to relay customer feedback and drive systemic improvements
• Participate in on-call rotations and support coverage as required to meet SLA commitments

Expected qualifications:

• Minimum 5 years of experience in a software engineering role or Tier 2+ customer/application support capacity
• Proficient (written and spoken) in ENGLISH and JAPANESE( Min JLPT N2 or above) to facilitate requirements discussions, translate specifications and communicate technical concepts with JAPANESE-SPEAKING ONLY stakeholders in Japan.

• Solid coding knowledge in Java and familiarity with related frameworks
• Hands-on experience with SQL and the ability to write complex queries for data investigation and analysis across relational databases
• Demonstrated experience with ITIL practices, including incident, problem, and change management processes
• Proficiency with monitoring and observability platforms such as Splunk or equivalent tools
• Good analytical and problem-solving skills with the ability to work under pressure in a production environment
• Excellent written and verbal communication skills.

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

• Active Directory user and group Administration.

• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

• Perform routine preventive maintenance on hardware.

• Assist in maintaining of IT inventory.

• Assist in maintaining in-house software.

• Update system information and installation of software

• Assist in other adhoc duties as and when required.

• Report any IT issues to Line Manager.

• Regular communication and reports to Line Manager.

• Follow processes on joiners, leavers and movers.

• Log and close all cases in Service Now and escalate where needed.

• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

• Any other tasks as and when assigned by the reporting supervisor / manager.

• Take ownership of all the calls coming to service desk until the case is closed.

• Provide education and training of software to end-users.

• Regular housekeeping of all in house systems and operating procedures.

• Review systems regularly to improve and streamline work processes.

Requirements:

• Minimum 5 years’ experience in a Desktop Support role.

• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

• Microsoft Azure and Office 365.

• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

• Good understanding on Vmware Horizon View.

• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating  Users, Security Group Membership, changing an email address etc.)

• Good troubleshooting skills.

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills.

• Independent, patient and willingness to learn.

• Ability to work under pressure.

• Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).

Job Scope

• First level helpdesk to respond to calls.
• Provide first call resolution to users who called in the hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.

Job Qualifications

• Minimum O Level education.
• At least 1 year experience in a call center environment.
• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Excellent verbal and written communication skills.
• Able to work on rotating shift hours including weekends and public holiday.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Key Responsibilities

·       Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders, ensuring timely and effective resolution. 

·      Drive client and stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service level agreements (SLAs), and defined performance targets. 

·      Act as a backup resource during contingency situations to ensure uninterrupted business operations and service continuity.

·       Conduct periodic reviews of L2 Support ticket updates, proactively following up with teams to ensure timely progress and resolution in alignment with SLA commitments. 

·      Perform administrative and reporting duties, including the preparation of ad-hoc reports by collecting, analyzing, and interpreting data to generate actionable insights and support process improvements.

IT FINOPS Support Analyst

Quanteam is hiring an IT FINOPS Support Analyst to be seconded to one of our clients in the energy sector.

Location:

12 months in Singapore and then Melbourne, Australia.

About therole:

As a Quanteam consultant, you will be embedded within our client’s IS team, supporting a front-to-back energy trading platform acrossAustralia, Asia-Pacific and Europe. The role involves production monitoring, user support, and contributing to continuous improvement of IT systems.

Keyresponsibilities:

- Monitor the global IT platform and manage incidentsend-to-end

- Coordinate with teams in Europe and Asia in aFollow-the-Sun model

- Support local users on Finance applications (Deal Capture,Invoicing, Margin Call, Accounting ERP)

- Contribute to automation and industrialization of processes

- Maintain and improve operational procedures and monitoring tools

Profile:

- Degree in IT Engineering or Finance

- Experience in application support, ideally in a trading or financial environment

- Strong SQL skills and good scripting abilities

- Knowledge of Windows environments

- Finance/Accounting background is a plus

- Familiarity with NoSQL databases (MongoDB, Cassandra) andC# is a bonus

- Fluent English

Company Overview

• Princess's Cottage: The Nails Story is a premium nail salon chain in Singapore offering professional nail, eyelash, eyebrow, and waxing services. Known for quality, hygiene, and excellent customer experience across multiple outlets including Tampines, Pasir Ris, Sengkang, and Somerset.

Job Summary

Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations and promoting services to enhance customer satisfaction and revenue.

Responsibilities

• Handle inbound and outbound calls to book appointments, respond to enquiries, manage cancellations, and conduct follow-ups professionally
• Update client records, preferences, and service history accurately using the salon booking/CRM system
• Provide clear product and service information to customers and recommend add-ons and promotions to increase sales
• Resolve customer complaints empathetically and follow up promptly; escalate issues to management when necessary
• Coordinate with salon receptionists and technicians to ensure smooth appointment flow and timely service delivery
• Process payments and refunds and assist with basic POS operations as needed
• Monitor and report daily call volumes, missed calls, booking trends, and customer feedback to support operational improvements
• Maintain and update phone scripts, FAQs, and standard operating procedures; suggest service improvements

Required competencies and certifications

• Strong customer service skills demonstrated by courteous phone manner, active listening, empathy, patience, and conflict resolution
• Proficiency in using booking/CRM systems, MS Office, and basic POS operations with the ability to quickly learn new software
• Ability to upsell services and meet sales-related KPIs such as conversion rates, customer retention, and average spend
• Professional appearance, punctuality, and flexibility to work shifts including evenings and weekends

Preferred competencies and qualifications

• Diploma, A-levels, or equivalent education; relevant coursework in hospitality, retail, or beauty industry preferred
• 1–3 years of experience in customer service, call center, or front-desk roles; salon or F&B experience is an advantage
• Skills in multi-site coordination, time management, accurate data entry, teamwork, and problem-solving
• Proficiency in spoken and written English; knowledge of Mandarin or other local languages (Malay/Tamil) is a plus for customer communication

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to the contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the Contact Center Manager (CCM).

Job Responsibilities

Team Management & Operations

• Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met.
• Provide coaching, feedback, and support through regular performance review.
• Manage customer complaint and resolve team-level escalations.

Reporting & Performance Monitoring

• Track and manage all reports on team performance.
• Identify trends and suggest process improvements.

Administrative & Ad Hoc Tasks

• Assist in administrative tasks, internal and external communications.
• Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.

Job Requirements

• Minimum 2 years' experience as a Team Leader in a contact center environment.
• Diploma qualification in any discipline.
• Excellent leadership and communication skills.
• Proficient in Microsoft Office.
• Open to work on weekend or public holiday.

 Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.

• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.

• Minimum 1 year experience in call centre or carpark systems.

• Able to handle public feedback.

• Willing to work shift hours, weekends, or publicholidays, and may be required to cover night shift if duty personnel is on MC.

Email to: weeyee.ng@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837

Job Description & Requirements

My client, an investment banking is seeking an Analyst to join the team. Focus on trade support, risk management and operational efficiency for complex financial products. Ensure smooth execution, accurate settlement and regulatory compliance across global markets.

Summary

• Build and maintain strong Business relationship with various teams – Sales, Trading, Technology and other stakeholders to ensure timely resolution on complex issues
• Manage Real-time trade booking exceptions internally between the Trading and Sales desk
• Coordinate with external clients and internal teams for timely execution on Economic Affirmations , Legal Confirmations and Trade Settlements
• Monitor operational risk throughout trade processing life cycle
• Partner with Legal, Compliance and Operations team to ensure full compliance with financial regulatory reforms, internal risk management protocols and industrywide market practice
• Implement Firm polices for governing the confirmation process to strengthen fraud prevention controls globally
• Support buildout of systems and process to accommodate regulatory, industry, and new business initiatives
• Collaborate with regional and global Operations teams to execute on broad base strategies and projects

Qualifications

• Bachelor's degree in the relevant discipline

• Proactive, enthusiastic, and creative approach with very high attention to detail

• Ability to prioritize and multi-task in a fast-paced environment

• Highly collaborative and team-focused with ability to interact effectively with a wide range of individuals

• Effective problem solving and critical thinking skills along with the ability to use discretion and good judgment

You should have :-

• Trade Support experience is an advantage
• Understanding of Commodities, IRP, FX market knowledge
• Minimum 1 years of working experience
• Excellent team player, able to work well inside a group and broadly across an organization; able to work independently and as a self-starter, as appropriate
• Multitask and remain composed in high pressure environment with proven ability to organize and prioritize own workload and drive results
• Strong written and verbal communication skills; demonstrated confidence in communicating in a variety of forums and with varied audiences
• Attention to details and a sense of urgency in escalating and resolving outstanding issues
• This is a six month contract role and maybe renewable

Job Description

• Industry/ Organization Type: Cooling Solutions Provider
• Position Title: Service Engineer
• Working Location: Kaki Bukit
• Working Hours: 5.5 Days, Monday – Friday (9am – 6pm), Saturday (9am – 1pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Perform periodic servicing, preventive maintenance, and troubleshooting of CRAC/ WDS and related systems.
• Diagnose hardware and software faults, identify root causes, and implement effective solutions.
• Execute equipment power-up/ down procedures and respond promptly to emergency service calls (e-calls).
• Provide technical support and onsite training to clients on Operation & Maintenance Manuals (OMM).
• Build and maintain strong client relationships, working closely with site engineers and customer engineering teams.
• Prepare detailed service reports and submit regular (weekly/ monthly) updates on activities, progress, and corrective actions.
• Monitor contractor activities, ensuring compliance with safety, operational procedures, and quality standards.
• Ensure adherence to data center safety regulations and support ad-hoc tasks assigned by management.

APPLY NOW!!!

• Minimum ITE/ Diploma in Mechanical or Electrical Engineering (or equivalent).
• At least 2 years of hands-on experience in maintenance engineering, preferably dealing with ACMV/ DX systems.
• Strong troubleshooting skills in electrical and mechanical systems
• Possess practical knowledge of CRAC/ WDS or critical infrastructure.
• Good problem-solving, analytical, and communication skills (both written and verbal).
• Willing to commit for standby duties, and ability to perform manual work in data center environments.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83561 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Responsibilities

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Work location – West

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Company Overview

The Write Connection (TWC) is a premier MOE-registered English enrichment brand that specialises in teaching English, writing, and thinking skills. Since 2012, TWC has employed a matchless methodology in teaching English that has earned great respect from both educators and customers. With 12 centres across Singapore, TWC aim to set a high standard in the teaching of English and writing. With many success stories behind us, we strive to lead generations of students to become confident and effective users of the English language.

Job Summary

Customer Service Officers at The Write Connection deliver premium service by engaging customers, managing sales, and supporting centre operations to ensure a smooth and positive experience for students and parents.

Responsibilities

Sales and Customer Service

• Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions
• Promote TWC programmes to both new and existing customers to drive enrolment and retention
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty
• Respond promptly and effectively to phone and email queries to resolve customer needs
• Process sales transactions accurately and efficiently to support centre revenue goals

Administrative Duties

• Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations
• Manage centre inventory and handle simple logistics tasks to maintain resource availability
• Perform filing and other administrative duties as assigned to support centre administration

Required competencies and certifications

• Minimum GCE 'A' levels or Diploma qualification
• At least 2 years of relevant customer service experience, preferably in enrichment centre settings
• Proficient in Microsoft Office Suites (Excel, PowerPoint, Word)
• Excellent spoken and written English communication skills to interact effectively with customers and colleagues
• Strong organisational skills with attention to detail to manage scheduling and administrative tasks
• Demonstrated ability to deliver effective and efficient customer service
• Professional work ethics including integrity, professionalism, and commitment to excellence
• Willingness to be trained according to TWC ethos and SOPs
• Ability to work independently and collaboratively as part of a team
• Flexibility to be deployed to different centres as operational needs arise

Preferred competencies and qualifications

• Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity

Other Information

Work Hours

• Full-time, 5-day week including one weekend day.
• Weekdays: 12.30pm to 9.30pm (with one hour meal break).
• Saturday or Sunday: 8.30am to 6.30pm (with one hour meal break).
• One weekday off and one weekend off per week.
• Approximately 2-hour meeting weekly.

Work Location

• Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

What we offer

• Competitive remuneration and performance-based incentives
• Opportunities for professional development and growth within the company
• A vibrant, dynamic, and collaborative team environment fostering innovation and excellence

Staff Benefits

• Comprehensive medical and dental benefits
• Birthday and marriage leave
• Flexi leave after one year of service
• Monthly birthday celebrations and team bonding activities
• Exclusive 20% staff discount on TWC lessons for children of staff
• Staff discounts with various participating merchants